[geofri]

I have run all preliminary cleanups and tried Norton's solution to removal of this w32.desktophijack as well as the thread for DivaLivita but the condition persists. Any help would be greatly appreciated.hijackthislog follows.

Logfile of HijackThis v1.99.1
Scan saved at 11:04:28 AM, on 7/15/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Analog Devices\SoundMAX\smagent.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb05.exe
C:\WINDOWS\system32\hphmon04.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\PROGRA~1\SPRINT~1\SMARTB~1\SprintDSLAlert.exe
C:\Program Files\EarthLink TotalAccess\TaskPanl.exe
C:\Palm\HOTSYNC.EXE
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\WINDOWS\system32\HPHipm11.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\System32\msiexec.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\default\Desktop\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://start.earthlink.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.earthlink...ton/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://start.earthlink.net/AL/Search
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.earthlink...ton/search.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://start.earthlink.net
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://start.earthlink.net/AL/Search
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;<local>
R3 - URLSearchHook: SrchHook Class - {44F9B173-041C-4825-A9B9-D914BD9DCBB3} - C:\Program Files\EarthLink TotalAccess\ElnIE.dll
R3 - URLSearchHook: (no name) - ~CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: EarthLink PopUp Blocker V2 - {512ACF1B-64D9-4928-B382-A80556F28DB4} - C:\Program Files\EarthLink TotalAccess\Toolbar\ElnkPuB.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: IE_PopupBlocker Class - {656EC4B7-072B-4698-B504-2A414C1F0037} - C:\Program Files\EarthLink TotalAccess\Accelerator\prpl_IePopupBlocker.dll
O2 - BHO: Earthlink Protection BHO - {9579D574-D4D8-4335-9560-FE8641A013BD} - C:\Program Files\EarthLink TotalAccess\Toolbar\ProtctIE.dll
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {CF021F40-3E14-23A5-CBA2-717765728274} - (no file)
O2 - BHO: Uninstall Legacy Earthlink Toolbar - {E713904C-DF05-4C79-BBAD-02DB923253BE} - C:\Program Files\EarthLink TotalAccess\Toolbar\uninsttb.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKLM\..\Run: [HPHmon04] C:\WINDOWS\system32\hphmon04.exe
O4 - HKLM\..\Run: [HPHUPD04] "C:\Program Files\HP Photosmart 11\hphinstall\UniPatch\hphupd04.exe"
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\SPRINT~1\SMARTB~1\SprintDSLAlert.exe
O4 - HKCU\..\Run: [E6TaskPanel] "C:\Program Files\EarthLink TotalAccess\TaskPanl.exe" -winstart
O4 - Global Startup: HotSync Manager.lnk = C:\Palm\HOTSYNC.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Microsoft AntiSpyware helper - {174744F8-4E9B-45A4-91BB-54AD9D2B2E17} - (no file)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {174744F8-4E9B-45A4-91BB-54AD9D2B2E17} - (no file)
O9 - Extra button: Microsoft AntiSpyware helper - {236147F0-45B7-4E85-81EB-9909B8FF2565} - (no file)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {236147F0-45B7-4E85-81EB-9909B8FF2565} - (no file)
O9 - Extra button: Microsoft AntiSpyware helper - {6F31805A-0FB8-4B53-B0C5-D0CC81E4E1A5} - (no file)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {6F31805A-0FB8-4B53-B0C5-D0CC81E4E1A5} - (no file)
O9 - Extra button: Microsoft AntiSpyware helper - {ABDC7D21-0A97-42BC-B00D-633DB6573CC7} - (no file)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {ABDC7D21-0A97-42BC-B00D-633DB6573CC7} - (no file)
O9 - Extra button: Microsoft AntiSpyware helper - {C4B41F6A-8EA0-46CA-AEBF-7156EE8F8D76} - (no file)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {C4B41F6A-8EA0-46CA-AEBF-7156EE8F8D76} - (no file)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM32\SHDOCVW.DLL
O9 - Extra button: Microsoft AntiSpyware helper - {CD7C900A-B1E4-444C-8CF1-63B71BE72981} - (no file)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {CD7C900A-B1E4-444C-8CF1-63B71BE72981} - (no file)
O9 - Extra button: Microsoft AntiSpyware helper - {D1961B21-F038-4904-98F4-CAD7E16D53E0} - (no file)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {D1961B21-F038-4904-98F4-CAD7E16D53E0} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Microsoft AntiSpyware helper - {FD3C2F90-8AF8-46D6-B54F-9FE777C094C2} - (no file)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {FD3C2F90-8AF8-46D6-B54F-9FE777C094C2} - (no file)
O9 - Extra button: Microsoft AntiSpyware helper - {174744F8-4E9B-45A4-91BB-54AD9D2B2E17} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {174744F8-4E9B-45A4-91BB-54AD9D2B2E17} - (no file) (HKCU)
O9 - Extra button: Microsoft AntiSpyware helper - {236147F0-45B7-4E85-81EB-9909B8FF2565} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {236147F0-45B7-4E85-81EB-9909B8FF2565} - (no file) (HKCU)
O9 - Extra button: Microsoft AntiSpyware helper - {35C8E565-253E-4B90-8935-1C9352EF6847} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {35C8E565-253E-4B90-8935-1C9352EF6847} - (no file) (HKCU)
O9 - Extra button: Microsoft AntiSpyware helper - {6F31805A-0FB8-4B53-B0C5-D0CC81E4E1A5} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {6F31805A-0FB8-4B53-B0C5-D0CC81E4E1A5} - (no file) (HKCU)
O9 - Extra button: Microsoft AntiSpyware helper - {ABDC7D21-0A97-42BC-B00D-633DB6573CC7} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {ABDC7D21-0A97-42BC-B00D-633DB6573CC7} - (no file) (HKCU)
O9 - Extra button: Microsoft AntiSpyware helper - {C4B41F6A-8EA0-46CA-AEBF-7156EE8F8D76} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {C4B41F6A-8EA0-46CA-AEBF-7156EE8F8D76} - (no file) (HKCU)
O9 - Extra button: Microsoft AntiSpyware helper - {CD7C900A-B1E4-444C-8CF1-63B71BE72981} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {CD7C900A-B1E4-444C-8CF1-63B71BE72981} - (no file) (HKCU)
O9 - Extra button: Microsoft AntiSpyware helper - {D1961B21-F038-4904-98F4-CAD7E16D53E0} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {D1961B21-F038-4904-98F4-CAD7E16D53E0} - (no file) (HKCU)
O9 - Extra button: Dell Home - {EE117DAA-A30B-40FC-945C-38AE1B80C1FA} - http://business.dellnet.com/ (file missing) (HKCU)
O9 - Extra button: Microsoft AntiSpyware helper - {F1311B38-AA2D-4D79-9ABA-113AD25F37BB} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {F1311B38-AA2D-4D79-9ABA-113AD25F37BB} - (no file) (HKCU)
O9 - Extra button: Microsoft AntiSpyware helper - {FD3C2F90-8AF8-46D6-B54F-9FE777C094C2} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {FD3C2F90-8AF8-46D6-B54F-9FE777C094C2} - (no file) (HKCU)
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.s...sa/LSSupCtl.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.syma...bin/AvSniff.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.s...rl/SymAData.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\system32\HPHipm11.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\smagent.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

[Advertisements]

Hi and welcome to GeeksToGo! My name is Sam and I will be helping you.

Please download Ewido Security Suite it is a trial version of the program.

• Install ewido security suite
• When installing, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".
• Launch ewido, there should be an icon on your desktop double-click it.
• The program will now go to the main screen

You will need to update ewido to the latest definition files.

• On the left hand side of the main screen click update
• Then click on Start Update

The update will start and a progress bar will show the updates being installed.
If you are having problems with the updater, you can use this link to manually update ewido.
http://www.ewido.net...wnload/updates/

Once the updates are installed do the following:

• Click on scanner
• Click on Complete System Scan and the scan will begin.
• While the scan is in progress you will be prompted to clean files, click OK
• When it asks if you want to clean the first file, put a check in the lower left corner of the box that says "Perform action on all infections" then choose clean and click OK.
• Once the scan has completed, there will be a button located on the bottom of the screen named Save report
• Click Save report.
• Save the report .txt file to your desktop.

Now close ewido security suite.


Reboot your computer and post a new hijackthis log and the log from Ewido.

[Buckeye_Sam]

Hi and welcome to GeeksToGo! My name is Sam and I will be helping you.

Please download Ewido Security Suite it is a trial version of the program.

• Install ewido security suite
• When installing, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".
• Launch ewido, there should be an icon on your desktop double-click it.
• The program will now go to the main screen

You will need to update ewido to the latest definition files.

• On the left hand side of the main screen click update
• Then click on Start Update

The update will start and a progress bar will show the updates being installed.
If you are having problems with the updater, you can use this link to manually update ewido.
http://www.ewido.net...wnload/updates/

Once the updates are installed do the following:

• Click on scanner
• Click on Complete System Scan and the scan will begin.
• While the scan is in progress you will be prompted to clean files, click OK
• When it asks if you want to clean the first file, put a check in the lower left corner of the box that says "Perform action on all infections" then choose clean and click OK.
• Once the scan has completed, there will be a button located on the bottom of the screen named Save report
• Click Save report.
• Save the report .txt file to your desktop.

Now close ewido security suite.


Reboot your computer and post a new hijackthis log and the log from Ewido.

[geofri]

Sam
Thanks for taking the time to look into my problem. Here are the logs.


Logfile of HijackThis v1.99.1
Scan saved at 1:48:41 AM, on 7/18/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Analog Devices\SoundMAX\smagent.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb05.exe
C:\WINDOWS\system32\hphmon04.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\PROGRA~1\SPRINT~1\SMARTB~1\SprintDSLAlert.exe
C:\Program Files\EarthLink TotalAccess\TaskPanl.exe
C:\Palm\HOTSYNC.EXE
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\WINDOWS\system32\HPHipm11.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\default\Desktop\HijackThis.exe
C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://start.earthlink.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.earthlink...ton/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://start.earthlink.net/AL/Search
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.earthlink...ton/search.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://start.sprint.earthlink.net/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://start.earthlink.net/AL/Search
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;<local>
R3 - URLSearchHook: SrchHook Class - {44F9B173-041C-4825-A9B9-D914BD9DCBB3} - C:\Program Files\EarthLink TotalAccess\ElnIE.dll
R3 - URLSearchHook: (no name) - ~CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: EarthLink ScamBlocker V2 - {15F4D456-5BAA-4076-8486-EECB38CD3E57} - C:\Program Files\EarthLink TotalAccess\Toolbar\EScamBlk.dll
O2 - BHO: EarthLink PopUp Blocker V2 - {512ACF1B-64D9-4928-B382-A80556F28DB4} - C:\Program Files\EarthLink TotalAccess\Toolbar\ElnkPuB.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: IE_PopupBlocker Class - {656EC4B7-072B-4698-B504-2A414C1F0037} - C:\Program Files\EarthLink TotalAccess\Accelerator\prpl_IePopupBlocker.dll
O2 - BHO: Earthlink Protection BHO - {9579D574-D4D8-4335-9560-FE8641A013BD} - C:\Program Files\EarthLink TotalAccess\Toolbar\ProtctIE.dll
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: Uninstall Legacy Earthlink Toolbar - {E713904C-DF05-4C79-BBAD-02DB923253BE} - C:\Program Files\EarthLink TotalAccess\Toolbar\uninsttb.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKLM\..\Run: [HPHmon04] C:\WINDOWS\system32\hphmon04.exe
O4 - HKLM\..\Run: [HPHUPD04] "C:\Program Files\HP Photosmart 11\hphinstall\UniPatch\hphupd04.exe"
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\SPRINT~1\SMARTB~1\SprintDSLAlert.exe
O4 - HKCU\..\Run: [E6TaskPanel] "C:\Program Files\EarthLink TotalAccess\TaskPanl.exe" -winstart
O4 - Global Startup: HotSync Manager.lnk = C:\Palm\HOTSYNC.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Microsoft AntiSpyware helper - {174744F8-4E9B-45A4-91BB-54AD9D2B2E17} - (no file)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {174744F8-4E9B-45A4-91BB-54AD9D2B2E17} - (no file)
O9 - Extra button: Microsoft AntiSpyware helper - {236147F0-45B7-4E85-81EB-9909B8FF2565} - (no file)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {236147F0-45B7-4E85-81EB-9909B8FF2565} - (no file)
O9 - Extra button: Microsoft AntiSpyware helper - {6F31805A-0FB8-4B53-B0C5-D0CC81E4E1A5} - (no file)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {6F31805A-0FB8-4B53-B0C5-D0CC81E4E1A5} - (no file)
O9 - Extra button: Microsoft AntiSpyware helper - {ABDC7D21-0A97-42BC-B00D-633DB6573CC7} - (no file)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {ABDC7D21-0A97-42BC-B00D-633DB6573CC7} - (no file)
O9 - Extra button: Microsoft AntiSpyware helper - {C4B41F6A-8EA0-46CA-AEBF-7156EE8F8D76} - (no file)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {C4B41F6A-8EA0-46CA-AEBF-7156EE8F8D76} - (no file)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM32\SHDOCVW.DLL
O9 - Extra button: Microsoft AntiSpyware helper - {CD7C900A-B1E4-444C-8CF1-63B71BE72981} - (no file)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {CD7C900A-B1E4-444C-8CF1-63B71BE72981} - (no file)
O9 - Extra button: Microsoft AntiSpyware helper - {D1961B21-F038-4904-98F4-CAD7E16D53E0} - (no file)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {D1961B21-F038-4904-98F4-CAD7E16D53E0} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Microsoft AntiSpyware helper - {FD3C2F90-8AF8-46D6-B54F-9FE777C094C2} - (no file)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {FD3C2F90-8AF8-46D6-B54F-9FE777C094C2} - (no file)
O9 - Extra button: Microsoft AntiSpyware helper - {174744F8-4E9B-45A4-91BB-54AD9D2B2E17} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {174744F8-4E9B-45A4-91BB-54AD9D2B2E17} - (no file) (HKCU)
O9 - Extra button: Microsoft AntiSpyware helper - {236147F0-45B7-4E85-81EB-9909B8FF2565} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {236147F0-45B7-4E85-81EB-9909B8FF2565} - (no file) (HKCU)
O9 - Extra button: Microsoft AntiSpyware helper - {35C8E565-253E-4B90-8935-1C9352EF6847} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {35C8E565-253E-4B90-8935-1C9352EF6847} - (no file) (HKCU)
O9 - Extra button: Microsoft AntiSpyware helper - {6F31805A-0FB8-4B53-B0C5-D0CC81E4E1A5} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {6F31805A-0FB8-4B53-B0C5-D0CC81E4E1A5} - (no file) (HKCU)
O9 - Extra button: Microsoft AntiSpyware helper - {ABDC7D21-0A97-42BC-B00D-633DB6573CC7} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {ABDC7D21-0A97-42BC-B00D-633DB6573CC7} - (no file) (HKCU)
O9 - Extra button: Microsoft AntiSpyware helper - {C4B41F6A-8EA0-46CA-AEBF-7156EE8F8D76} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {C4B41F6A-8EA0-46CA-AEBF-7156EE8F8D76} - (no file) (HKCU)
O9 - Extra button: Microsoft AntiSpyware helper - {CD7C900A-B1E4-444C-8CF1-63B71BE72981} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {CD7C900A-B1E4-444C-8CF1-63B71BE72981} - (no file) (HKCU)
O9 - Extra button: Microsoft AntiSpyware helper - {D1961B21-F038-4904-98F4-CAD7E16D53E0} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {D1961B21-F038-4904-98F4-CAD7E16D53E0} - (no file) (HKCU)
O9 - Extra button: Dell Home - {EE117DAA-A30B-40FC-945C-38AE1B80C1FA} - http://business.dellnet.com/ (file missing) (HKCU)
O9 - Extra button: Microsoft AntiSpyware helper - {F1311B38-AA2D-4D79-9ABA-113AD25F37BB} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {F1311B38-AA2D-4D79-9ABA-113AD25F37BB} - (no file) (HKCU)
O9 - Extra button: Microsoft AntiSpyware helper - {FD3C2F90-8AF8-46D6-B54F-9FE777C094C2} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {FD3C2F90-8AF8-46D6-B54F-9FE777C094C2} - (no file) (HKCU)
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....467&clcid=0x409
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.s...sa/LSSupCtl.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.syma...bin/AvSniff.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.s...rl/SymAData.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\system32\HPHipm11.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\smagent.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
---------------------------------------------------------
ewido security suite - Scan report
---------------------------------------------------------

+ Created on: 1:37:49 AM, 7/18/2005
+ Report-Checksum: 2B51F6D2

+ Scan result:

HKLM\SOFTWARE\Classes\TypeLib\{15E7D23B-736E-46FA-BFFD-CBEC4126BEFD} -> Spyware.WebRebates : Cleaned with backup
HKLM\SOFTWARE\Classes\TypeLib\{CF021F32-3E14-23A5-CBA2-717765728274} -> Spyware.PurityScan : Cleaned with backup
HKU\S-1-5-21-602162358-1214440339-682003330-1004\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{CF021F40-3E14-23A5-CBA2-717765728274} -> Spyware.PurityScan : Cleaned with backup
HKU\S-1-5-21-602162358-1214440339-682003330-1004\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{86227D9C-0EFE-4F8A-AA55-30386A3F5686} -> Spyware.YourSiteBar : Cleaned with backup
HKU\S-1-5-21-602162358-1214440339-682003330-1004\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{CF021F40-3E14-23A5-CBA2-717765728274} -> Spyware.PurityScan : Cleaned with backup
C:\WINDOWS\SYSTEM32\in10b6s.dll -> Adware.eZula : Cleaned with backup
C:\WINDOWS\SYSTEM32\AWM226.exe -> Dialer.Generic : Cleaned with backup
C:\WINDOWS\SYSTEM32\MTC.dll -> TrojanDownloader.Agent.ga : Cleaned with backup


::Report End

[Buckeye_Sam]

Place a checkmark next to these entries, close all browsers and windows, and have HijackThis fix them by clicking Fix Checked:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - URLSearchHook: (no name) - ~CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: Microsoft AntiSpyware helper - {174744F8-4E9B-45A4-91BB-54AD9D2B2E17} - (no file)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {174744F8-4E9B-45A4-91BB-54AD9D2B2E17} - (no file)
O9 - Extra button: Microsoft AntiSpyware helper - {236147F0-45B7-4E85-81EB-9909B8FF2565} - (no file)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {236147F0-45B7-4E85-81EB-9909B8FF2565} - (no file)
O9 - Extra button: Microsoft AntiSpyware helper - {6F31805A-0FB8-4B53-B0C5-D0CC81E4E1A5} - (no file)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {6F31805A-0FB8-4B53-B0C5-D0CC81E4E1A5} - (no file)
O9 - Extra button: Microsoft AntiSpyware helper - {ABDC7D21-0A97-42BC-B00D-633DB6573CC7} - (no file)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {ABDC7D21-0A97-42BC-B00D-633DB6573CC7} - (no file)
O9 - Extra button: Microsoft AntiSpyware helper - {C4B41F6A-8EA0-46CA-AEBF-7156EE8F8D76} - (no file)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {C4B41F6A-8EA0-46CA-AEBF-7156EE8F8D76} - (no file)
O9 - Extra button: Microsoft AntiSpyware helper - {CD7C900A-B1E4-444C-8CF1-63B71BE72981} - (no file)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {CD7C900A-B1E4-444C-8CF1-63B71BE72981} - (no file)
O9 - Extra button: Microsoft AntiSpyware helper - {D1961B21-F038-4904-98F4-CAD7E16D53E0} - (no file)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {D1961B21-F038-4904-98F4-CAD7E16D53E0} - (no file)
O9 - Extra button: Microsoft AntiSpyware helper - {FD3C2F90-8AF8-46D6-B54F-9FE777C094C2} - (no file)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {FD3C2F90-8AF8-46D6-B54F-9FE777C094C2} - (no file)
O9 - Extra button: Microsoft AntiSpyware helper - {174744F8-4E9B-45A4-91BB-54AD9D2B2E17} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {174744F8-4E9B-45A4-91BB-54AD9D2B2E17} - (no file) (HKCU)
O9 - Extra button: Microsoft AntiSpyware helper - {236147F0-45B7-4E85-81EB-9909B8FF2565} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {236147F0-45B7-4E85-81EB-9909B8FF2565} - (no file) (HKCU)
O9 - Extra button: Microsoft AntiSpyware helper - {35C8E565-253E-4B90-8935-1C9352EF6847} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {35C8E565-253E-4B90-8935-1C9352EF6847} - (no file) (HKCU)
O9 - Extra button: Microsoft AntiSpyware helper - {6F31805A-0FB8-4B53-B0C5-D0CC81E4E1A5} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {6F31805A-0FB8-4B53-B0C5-D0CC81E4E1A5} - (no file) (HKCU)
O9 - Extra button: Microsoft AntiSpyware helper - {ABDC7D21-0A97-42BC-B00D-633DB6573CC7} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {ABDC7D21-0A97-42BC-B00D-633DB6573CC7} - (no file) (HKCU)
O9 - Extra button: Microsoft AntiSpyware helper - {C4B41F6A-8EA0-46CA-AEBF-7156EE8F8D76} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {C4B41F6A-8EA0-46CA-AEBF-7156EE8F8D76} - (no file) (HKCU)
O9 - Extra button: Microsoft AntiSpyware helper - {CD7C900A-B1E4-444C-8CF1-63B71BE72981} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {CD7C900A-B1E4-444C-8CF1-63B71BE72981} - (no file) (HKCU)
O9 - Extra button: Microsoft AntiSpyware helper - {D1961B21-F038-4904-98F4-CAD7E16D53E0} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {D1961B21-F038-4904-98F4-CAD7E16D53E0} - (no file) (HKCU)
O9 - Extra button: Dell Home - {EE117DAA-A30B-40FC-945C-38AE1B80C1FA} - http://business.dellnet.com/ (file missing) (HKCU)
O9 - Extra button: Microsoft AntiSpyware helper - {F1311B38-AA2D-4D79-9ABA-113AD25F37BB} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {F1311B38-AA2D-4D79-9ABA-113AD25F37BB} - (no file) (HKCU)
O9 - Extra button: Microsoft AntiSpyware helper - {FD3C2F90-8AF8-46D6-B54F-9FE777C094C2} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {FD3C2F90-8AF8-46D6-B54F-9FE777C094C2} - (no file) (HKCU)



Reboot and post a new hijackthis log. Let me know what problems you are still having.

Edited by Buckeye_Sam, 18 July 2005 - 04:31 PM.

[geofri]

Hi
The w32.desktophijack is the only problem detected by Norton. SearchBot S&D shows clean. Here is the HJT log.
Thanks again for your time and perseverance.

Logfile of HijackThis v1.99.1
Scan saved at 7:30:07 PM, on 7/20/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Analog Devices\SoundMAX\smagent.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb05.exe
C:\WINDOWS\system32\hphmon04.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\PROGRA~1\SPRINT~1\SMARTB~1\SprintDSLAlert.exe
C:\Program Files\EarthLink TotalAccess\TaskPanl.exe
C:\Palm\HOTSYNC.EXE
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\WINDOWS\system32\HPHipm11.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\default\Desktop\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://start.earthlink.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.earthlink...ton/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://start.earthlink.net/AL/Search
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.earthlink...ton/search.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://start.earthlink.net
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://start.earthlink.net/AL/Search
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;<local>
R3 - URLSearchHook: SrchHook Class - {44F9B173-041C-4825-A9B9-D914BD9DCBB3} - C:\Program Files\EarthLink TotalAccess\ElnIE.dll
R3 - URLSearchHook: (no name) - ~CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: EarthLink ScamBlocker V2 - {15F4D456-5BAA-4076-8486-EECB38CD3E57} - C:\Program Files\EarthLink TotalAccess\Toolbar\EScamBlk.dll
O2 - BHO: EarthLink PopUp Blocker V2 - {512ACF1B-64D9-4928-B382-A80556F28DB4} - C:\Program Files\EarthLink TotalAccess\Toolbar\ElnkPuB.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: IE_PopupBlocker Class - {656EC4B7-072B-4698-B504-2A414C1F0037} - C:\Program Files\EarthLink TotalAccess\Accelerator\prpl_IePopupBlocker.dll
O2 - BHO: Earthlink Protection BHO - {9579D574-D4D8-4335-9560-FE8641A013BD} - C:\Program Files\EarthLink TotalAccess\Toolbar\ProtctIE.dll
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: Uninstall Legacy Earthlink Toolbar - {E713904C-DF05-4C79-BBAD-02DB923253BE} - C:\Program Files\EarthLink TotalAccess\Toolbar\uninsttb.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKLM\..\Run: [HPHmon04] C:\WINDOWS\system32\hphmon04.exe
O4 - HKLM\..\Run: [HPHUPD04] "C:\Program Files\HP Photosmart 11\hphinstall\UniPatch\hphupd04.exe"
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\SPRINT~1\SMARTB~1\SprintDSLAlert.exe
O4 - HKCU\..\Run: [E6TaskPanel] "C:\Program Files\EarthLink TotalAccess\TaskPanl.exe" -winstart
O4 - Global Startup: HotSync Manager.lnk = C:\Palm\HOTSYNC.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM32\SHDOCVW.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Dell Home - {EE117DAA-A30B-40FC-945C-38AE1B80C1FA} - http://business.dellnet.com/ (file missing) (HKCU)
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....467&clcid=0x409
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.syma...bin/AvSniff.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.s...rl/SymAData.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\system32\HPHipm11.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\smagent.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

[Buckeye_Sam]

Can you tell me specifically what Norton is finding?

Your log looks clean to me.

[geofri]

it says w32.desktophijack found in file wininet.dll...fix failed, quarantine failed... delete failed. The Symantec website referes to several reg keys which have been altered by the virus, but NONE of the keys they led me to even exist. Tried to overwrite wininet.dll and was able to replace it but situation remains the same.

[Buckeye_Sam]

Aaaaahhh! That helps!

Download smitRem.zip and save the file to your desktop.
Right click on the file and extract it to it's own folder on the desktop.


Next, please reboot your computer in SafeMode by doing the following:

• Restart your computer
• After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
• Instead of Windows loading as normal, a menu should appear
• Select the first option, to run Windows in Safe Mode.

Open the smitRem folder, then double click the RunThis.bat file to start the tool. Follow the prompts on screen.
Wait for the tool to complete and disk cleanup to finish.

The tool will create a log named smitfiles.txt in the root of your drive, eg; Local Disk C: or partition where your operating system is installed. Please post that log in your next reply.

[geofri]

Well that was effective. Norton finds no viruses and my desktop has returned . Thank you. What was it in my last post that told you to go to smitrem?

The only strange thing was that smitrem did not make a logfile...smitfiles.txt does not exist anywhere.

You are the man.

[Buckeye_Sam]

The wininet.dll is one that the smitfraud trojan regularly infects.
No problem on the log file. As long as you have no more problems I'd say you are clean.

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

• Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and reenable system restore to make sure there are no infected files found in a restore point left over from what we have just cleaned.
  
  You can find instructions on how to enable and reenable system restore here:
  
  Managing Windows Millenium System Restore
  
  or
  
  Windows XP System Restore Guide
  
  Renable system restore with instructions from tutorial above
  
  
• Make your Internet Explorer more secure - This can be done by following these simple instructions:
  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
    
    • Change the Download signed ActiveX controls to Prompt
    • Change the Download unsigned ActiveX controls to Disable
    • Change the Initialize and script ActiveX controls not marked as safe to Disable
    • Change the Installation of desktop items to Prompt
    • Change the Launching programs and files in an IFRAME to Prompt
    • Change the Navigate sub-frames across different domains to Prompt
    • When all these settings have been made, click on the OK button.
    • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  • Next press the Apply button and then the OK to exit the Internet Properties page.
• Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.
  
  See this link for a listing of some online & their stand-alone antivirus programs:
  
  Virus, Spyware, and Malware Protection and Removal Resources
  
  
• Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.
  
  
• Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.
  
  For a tutorial on Firewalls and a listing of some available ones see the link below:
  
  Understanding and Using Firewalls
  
  
• Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
  
  
• Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.
  
  A tutorial on installing & using this product can be found here:
  
  Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers
  
  
• Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.
  
  A tutorial on installing & using this product can be found here:
  
  Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer
  
  
• Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.
  
  A tutorial on installing & using this product can be found here:
  
  Using SpywareBlaster to protect your computer from Spyware and Malware
  
  
• Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

Follow this list and your potential for being infected again will reduce dramatically.

[Buckeye_Sam]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.