[Trevuren]

Click on the setup button and continue


Trevuren

[Advertisements]

I'm not finding a setup button or a continue button. I click on the folder and it opens up these folders: license shortcut, read me, system security suite 1.04, whats new, and uninstall. Im not finding what your wanting me to do. Please help.

[Summer_24]

I'm not finding a setup button or a continue button. I click on the folder and it opens up these folders: license shortcut, read me, system security suite 1.04, whats new, and uninstall. Im not finding what your wanting me to do. Please help.

[Trevuren]

1. Uninstall System Security Suite through Add/Remove programs,

2. Download the .exe format of Cleanup by Steven Gould from :HERE and SAVE it to your Desktop.

• On your Desktop, click on Cleanup40.exe
  
• Then, click RUN and place a checkmark beside "I Agree"
  
• Then click NEXT followed by START.
  
• A window will appear with many choices, keep all the defaults.
  
• Click OK
  
• Finally click "CleanUp"

The program with probably ask you to reboot. If it doesn't, then REBOOT your system yourself.

Trevuren

[Summer_24]

Ok I got that done for you! Whats next?

[Trevuren]

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order in which they are mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes.

1. UNINSTALL through ADD/REMOVE programs the .net framework program. It appears in your log as if you installed it twice. Just uninstall one please.

2. . Please download the 30-day free trial of Kaspersky anti virus

. Install the program
. Run the definition update module.


3. UNINSTALL ALL of Norton/Symantec since it isn't working properly at this time.(you will reinstall later). They will probably ask you if you want to keep parts of the program (Definitions/quarantine), answer "NO"

4. Run Kaspersky and let it remove everything it finds.

5. REBOOT your system.

6. Provide me with a fresh HJT log. (If these steps frighten you due to their complexity, don't be ashamed to ask a friend for help. Note. it will probably take a couple of hours to complete.


Regards,

Trevuren

[Summer_24]

I went into the add/remove programs to uninstall the Microsoft .netframework 1.1, and its only listed once....do you still want me to remove it since there arent two showing up?

Edited by Summer_24, 23 July 2005 - 12:15 PM.

[Trevuren]

I personnally don't think that you really need it. It uses resources and very few ordinary programs need it. If you ever need it again, you will know where to find it and how to install it.

Your choice,

Trevuren

[Summer_24]

I have a quick question. I was trying to find something that said "update your definitions" for the Kaspersky anti-virus, but could only find "update" and so i clicked on it and it said updating antivirus database, and then when it was finished it said "your antivirus database is up to date." Is this what you were wanting me to do, because that is the only thing I found that referred to updates.
Is it ok for me to run the virus scan now and if so, should I let it scan "my computer?" Thanks for your help.

[Trevuren]

Yes to everything


Trevuren

[Summer_24]

Ok, first I think I should mention that when I rebooted after the virus scan, I got two boxes that said message from system to alert: system error! (1)system error detected in C:\WINDOWS\system 32. windows suggests visiting www.cleanthispc.com to delete. Free repair tool. (and then a button to push OK). (2) windows encountered an internal error. Your windows registry is corrupted. An immediate scan is recommended. Visit http://e-regpatch.com to repair. (and then a button to push OK).
I did not push either of these buttons, should I have?

Logfile of HijackThis v1.99.1
Scan saved at 4:39:45 PM, on 7/23/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\csrss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\system32\spoolsv.exe
D:\Program Files\ewido\security suite\ewidoctrl.exe
D:\Program Files\ewido\security suite\ewidoguard.exe
D:\WINDOWS\System32\wdfmgr.exe
D:\WINDOWS\Explorer.EXE
D:\Program Files\SpyCatcher\DeleteSatellite.exe
D:\PROGRA~1\AIM\aim.exe
D:\Program Files\Messenger\msmsgs.exe
D:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
D:\Program Files\SpyCatcher\Protector.exe
D:\Program Files\SpyCatcher\Scheduler daemon.exe
D:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
D:\Program Files\Internet Explorer\iexplore.exe
D:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = www.google.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = www.google.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer Provided by Cox High Speed Internet
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - D:\Program Files\Yahoo!\Companion\Installs\cpn1\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - D:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - D:\Program Files\Yahoo!\Companion\Installs\cpn1\ycomp5_5_7_0.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - D:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [GhostSurfDelSatellite] "D:\Program Files\SpyCatcher\DeleteSatellite.exe"
O4 - HKLM\..\Run: [THGuard] "D:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKLM\..\Run: [KAVPersonal50] "D:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\kav.exe" /minimize
O4 - HKLM\..\RunOnce: [GhostSurfDelSatellite] "D:\Program Files\SpyCatcher\DeleteSatellite.exe" nowait
O4 - HKCU\..\Run: [AIM] D:\PROGRA~1\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [Yahoo! Pager] "D:\Program Files\Yahoo!\Messenger\ypager.exe" -quiet
O4 - HKCU\..\Run: [MSMSGS] "D:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: Protector.lnk = D:\Program Files\SpyCatcher\Protector.exe
O4 - Startup: Scheduler.lnk = D:\Program Files\SpyCatcher\Scheduler daemon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = D:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = D:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Yahoo! Search - file:///D:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Yahoo! &Dictionary - file:///D:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///D:\Program Files\Yahoo!\Common/ycmap.htm
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - D:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - D:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - D:\PROGRA~1\AIM\aim.exe
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky...can_unicode.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.s...sa/LSSupCtl.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1121549626671
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.s...rl/SymAData.cab
O23 - Service: ewido security suite control - ewido networks - D:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - D:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: kavsvc - Kaspersky Lab - D:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\kavsvc.exe

Edited by Summer_24, 23 July 2005 - 03:45 PM.

[Trevuren]

I will get to your log a bit later. Supper time Here


What you did in refusing was the correct thing to do

Trevuren

[Summer_24]

Alrighty, Ill be here later. I just received about 5 other messages with new websites for me to go to, saying that if I dont that it will result in data memory loss and system failure/corruption. I closed each of the boxes and did not click OK.

Edited by Summer_24, 23 July 2005 - 03:58 PM.

[Trevuren]

Your log is still clean


1.

• Download, install, update, configure, and run Ad-Aware SE Personal 1.06.
  • Download Ad-Aware SE Personal 1.06:
    • Download Ad-Aware SE Personal 1.05.
    • Save aawsepersonal.exe to a convenient location.
  • Install Ad-Aware SE Personal 1.06:
    • Double-click on aawsepersonal.exe to install the program.
    • Follow the default settings for installation.
    • After the program has finished installing uncheck the "Perform a full system scan now", "Update definition file now", and "Open the help file now" boxes.
  • Update Ad-Aware SE Personal 1.06:
    • Double-click the Ad-Aware SE Personal icon on your desktop.
    • Click "Check for updates now" then click "Connect".
    • It will check for any updates. If any are found click "OK" to download and install the updates. Once it has finished click "Finish".
  • Configure Ad-Aware SE Personal 1.06:
    • Click on the Gear button at the top of the window.
    • Click "General" on the left hand side to display the General Settings box.
      • Make sure these items have a green check next to them. If they do not, click once on the circle next to them to put a green checkmark in it.:
      • "Automatically save logfile"
      • "Automatically quarantine objects prior to removal"
      • "Safe Mode (always request confirmation)"
      • "Prompt to update outdated definitions" - change to 7 days from the default 14.
  • Click "Scanning" on the left hand side to display the Scan Settings box.
    • Make sure these items have a green check next to them. If they do not, click once on the circle next to them to put a green checkmark in it.:
    • "Scan within archives"
    • "Select drives & folders to scan" - select your hard drive(s).
    • "Scan active processes"
    • "Scan registry"
    • "Deep-scan registry"
    • "Scan my IE favorites for banned URLs"
    • "Scan my Hosts file"
  • Click "Advanced" on the left hand side to display the Advanced Settings box.
    • Make sure these items have a green check next to them. If they do not, click once on the circle next to them to put a green checkmark in it.:
    • "Move deleted files to Recycle Bin"
    • "Include additional object information"
    • "Include negligible objects information"
    • "Include environment information"
  • Click "Defaults" on the left hand side to display the Default Settings box.
    • Make sure these items have your preferred settings in them.:
    • "Default homepage"
    • "Default searchpage"
  • Click "Tweak" on the left hand side to display the Tweak Settings box.
    • Click the + (plus) sign next to the Log Files section. This will expand the section.
    • Make sure these items have a green check next to them. If they do not, click once on the circle next to them to put a green checkmark in it.:
      • "Include basic Ad-Aware settings in log file"
      • "Include additional Ad-Aware settings in log file"
      • "Include reference summary in log file"
      • "Include alternate data stream details in log file"
    • Click the + (plus) sign next to the Scanning Engine section. This will expand the section.
    • Make sure these items have a green check next to them. If they do not, click once on the circle next to them to put a green checkmark in it.:
      • "Unload recognized processes & modules during scan"
      • "Scan registry for all users instead of current user only"
      • "Obtain command line of scanned processes"
    • Click the + (plus) sign next to the Cleaning Engine section. This will expand the section.
    • Make sure these items have a green check next to them. If they do not, click once on the circle next to them to put a green checkmark in it.:
      • "Always try to unload modules before deletion"
      • "During removal, unload Explorer and IE if necessary"
      • "Let Windows remove files in use at next reboot"
      • "Delete quarantined objects after restoring"
  • Once you are done with these settings, click "Proceed" to save them.
  • This will take you back to the main screen.
• Run Ad-Aware SE Personal 1.06:
  • Click the "Start" button.
  • Uncheck the "Search for negligible risk entries" entry.
  • Choose the "Use custom scanning options" scan mode.
  • Click the "Next" button.
  • Ad-Aware will begin to scan for malware residing on your computer.
  • Allow the scan to finish.
  • Right-click on any entry in the list and click "Select All" to select the whole list.
  • Click "Next" and choose "OK" at the prompt to quarantine and remove the objects.

2. Please follow the instructions provided, you may want to print out these instructions and use them as a reference.

• Please download ewido security suite it is a trial version of the program.
  • Install ewido security suite
  • When installing, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".
  • Launch ewido, there should be an icon on your desktop double-click it.
  • The program will prompt you to update click the OK button
  • The program will now go to the main screen
  You will need to update ewido to the latest definition files.
  • On the left hand side of the main screen click update
  • Click on Start
  • The update will start and a progress bar will show the updates being installed.
• Once the updates are installed do the following:
  • REBOOT into Safe Mode
  • Run EWIDO
  • Click on scanner
  • Make sure the following boxes are checked before scanning:
    • Binder
    • Crypter
    • Archives
  • Click on Start Scan
  • Let the program scan the machine
  • While the scan is in progress you will be prompted to clean files, click OK
• Once the scan has completed, there will be a button located on the bottom of the screen named Save report
  • Click Save report
  • Save the report to your desktop
• Reboot your machine and post back a new HJT log and the ewido .txt log file you saved by using Add Reply

Regards,

Trevuren

[Summer_24]

Logfile of HijackThis v1.99.1
Scan saved at 1:54:22 AM, on 7/24/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\csrss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\system32\spoolsv.exe
D:\Program Files\ewido\security suite\ewidoctrl.exe
D:\WINDOWS\Explorer.EXE
D:\Program Files\ewido\security suite\ewidoguard.exe
D:\Program Files\SpyCatcher\DeleteSatellite.exe
D:\PROGRA~1\AIM\aim.exe
D:\Program Files\Messenger\msmsgs.exe
D:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
D:\Program Files\SpyCatcher\Protector.exe
D:\Program Files\SpyCatcher\Scheduler daemon.exe
D:\WINDOWS\System32\wdfmgr.exe
D:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
D:\Program Files\Internet Explorer\iexplore.exe
D:\WINDOWS\System32\wuauclt.exe
D:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = www.google.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = www.google.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer Provided by Cox High Speed Internet
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - D:\Program Files\Yahoo!\Companion\Installs\cpn1\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - D:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - D:\Program Files\Yahoo!\Companion\Installs\cpn1\ycomp5_5_7_0.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - D:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [GhostSurfDelSatellite] "D:\Program Files\SpyCatcher\DeleteSatellite.exe"
O4 - HKLM\..\Run: [THGuard] "D:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKLM\..\Run: [KAVPersonal50] "D:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\kav.exe" /minimize
O4 - HKLM\..\RunOnce: [GhostSurfDelSatellite] "D:\Program Files\SpyCatcher\DeleteSatellite.exe" nowait
O4 - HKCU\..\Run: [AIM] D:\PROGRA~1\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [Yahoo! Pager] "D:\Program Files\Yahoo!\Messenger\ypager.exe" -quiet
O4 - HKCU\..\Run: [MSMSGS] "D:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: Protector.lnk = D:\Program Files\SpyCatcher\Protector.exe
O4 - Startup: Scheduler.lnk = D:\Program Files\SpyCatcher\Scheduler daemon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = D:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = D:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Yahoo! Search - file:///D:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Yahoo! &Dictionary - file:///D:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///D:\Program Files\Yahoo!\Common/ycmap.htm
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - D:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - D:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - D:\PROGRA~1\AIM\aim.exe
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky...can_unicode.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.s...sa/LSSupCtl.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1121549626671
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.s...rl/SymAData.cab
O23 - Service: ewido security suite control - ewido networks - D:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - D:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: kavsvc - Kaspersky Lab - D:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\kavsvc.exe



After I rebooted, I wasnta ble to add the Ewido report by using Add Reply, because I couldnt find that option. So I rebooted back into safe mode and found it on the desktop and copied it, booted back into normal mode and tried to paste it and nothing would paste. What did I do wrong, why wont it paste? (also thought you should know that the file only saved to my safe mode desktop, not the normal desktop).

Edited by Summer_24, 24 July 2005 - 01:15 AM.

[Trevuren]

Once the scan has completed, there will be a button located on the bottom of the screen named Save report
Click Save report
Save the report to your desktop

From my post. It was done in Safe Mode. I had also asked you for the report generated by Ad-Aware.. Please read the instructions very carefully. These reports are crucial.


Trevuren

Edited by Trevuren, 24 July 2005 - 09:46 AM.