Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Two instances of Explorer.exe [CLOSED]


  • This topic is locked This topic is locked

#1
Invisible

Invisible

    Member

  • Member
  • PipPip
  • 14 posts
Hello all,

Yet another strange behavior with Windows XP.

Whenever I load Windows XP Professional normally, it will not load the desktop icons, and when I checked the task manager, it says that there are two explorer.exe, yet it is not loading up anything. I tried to kill those two processes and start a new explorer.exe, but it doesn't help.

However, whenever I tried to shut down/restart the computer, it always say that the computer is waiting for the explorer.exe to terminate. Something is wrong with it, yet I don't know what it is

When I boot the machine in safe mode, then only one explorer.exe is running and I can see everything, but not in any of the "normal mode", regardless of which account I am using.

Any help is appreciated!

Invisible
  • 0

Advertisements


#2
gerryf

gerryf

    Retired Staff

  • Retired Staff
  • 11,365 posts
can you run hijack this using the task manager, FILE > NEW TASK menu


seems to me there was a bad explorer.exe virus out there.....you may have it.
  • 0

#3
Invisible

Invisible

    Member

  • Topic Starter
  • Member
  • PipPip
  • 14 posts
Hello, sorry for the late reply, as I am having such difficult just browsing through my computer and get the hijacthis log

here it is:

Logfile of HijackThis v1.99.1
Scan saved at 10:08:27 PM, on 7/20/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\Program Files\NavNT\defwatch.exe
C:\Program Files\Executive Software\DiskeeperLite\DKService.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\NavNT\rtvscan.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\MsgSys.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\taskmgr.exe
C:\WINDOWS\system32\cmd.exe
C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Watch.exe
C:\WINDOWS\system32\mmc.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\Executive Software\DiskeeperLite\DfrgNTFS.exe
C:\WINDOWS\System32\msiexec.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Tom\Desktop\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp.../search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapp...//www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://c/
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\\system32\userinit.exe,
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [KavSvc] C:\WINDOWS\System32\kauamp.exe reg_run
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AWMON] "C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Watch.exe"
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\Run: [Adware removal Tool] C:\WINDOWS\System32\zjgp.exe
O4 - HKLM\..\Run: [Antivirus Installer] C:\WINDOWS\System32\leafuvzn.exe
O4 - HKLM\..\Run: [Anti] C:\WINDOWS\System32\msjtom.exe
O4 - HKLM\..\Run: [Installer] C:\WINDOWS\System32\mxahtk.exe
O4 - HKLM\..\Run: [edqglo] c:\windows\system32\wiuchh.exe r
O4 - HKLM\..\Run: [Virus Removal Tool] C:\WINDOWS\System32\ngim.exe
O4 - HKLM\..\Run: [WinUpgrader] C:\WINDOWS\System32\ywdnyj.exe
O4 - HKLM\..\Run: [REGRUN] C:\WINDOWS\System32\nhld.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windup...e/bridge-c5.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....467&clcid=0x409
O16 - DPF: {1D0D9077-3798-49BB-9058-393499174D5D} - file://c:\counter.cab
O16 - DPF: {4208FB4D-4E53-4F5A-BF7A-3E047DDB5281} (ActiveX Control) - http://www.icannnews.../ST/ActiveX.ocx
O18 - Filter: text/html - {8293D547-38DD-4325-B35A-F1817EDFA5FC} - C:\Program Files\Cas\Client\casmf.dll
O20 - Winlogon Notify: Internet Settings - C:\WINDOWS\system32\pufmgr.dll (file missing)
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.EXE
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\NavNT\defwatch.exe
O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Executive Software\DiskeeperLite\DKService.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: Norton AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\NavNT\rtvscan.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE

It is very strange:

Before I installed xp service pack 2, everything loads up normally and perfectly, but right after i installed sp2, it takes a long time to load up all the icons, and the bar on the bootom of the screen always lock up (takes a long time to respond)

This doesn't happen in safe mode though ..

As for the two explorer.exe instances, after 10 minutes of logging onto the screen, one explorer.exe is gone, while the other one starts to take up about 10000+ memory usage (according to taskmgr), which i think is normal. But why is it taking so long???????

does it seem like a virus? I have ran norton anti-virus .. and i don't seem to find anything

Thanks again!

Invisible
  • 0

#4
Rawe

Rawe

    Visiting Staff

  • Member
  • PipPipPipPipPipPipPip
  • 4,746 posts
Hi there!

Moderator moved this topic to the right place :tazz:
Let's see if we can clean things up a little on your PC..

Please print these instructions out, or write them down, as you can't read them during the fix.

Download & install;
Clean Up

Run the CleanUp! installer and get the program ready to be used but don't run it yet.

First;

Please download Ewido Security Suite it is a free version of the program.
  • Install Ewido Security Suite
  • When installing, under "Additional Options" uncheck..
    • Install background guard
    • Install scan via context menu
  • Launch ewido, there should be an icon on your desktop, double-click it.
  • The program will now open to the main screen.
  • When you run Ewido for the first time, you will get a warning "Database could not be found!". Click OK. We will fix this in a moment.
  • You will need to update ewido to the latest definition files.
    • On the left hand side of the main screen click update.
    • Then click on Start Update.
  • The update will start and a progress bar will show the updates being installed.
    (the status bar at the bottom will display "Update successful")
  • Exit ewido. DO NOT run a scan yet.
If you are having problems with the updater, you can use this link to manually update Ewido.
ewido manual updates

To reboot into Safe Mode with Windows XP, you can follow these steps from Microsoft:

Next, please reboot your computer in Safe Mode by doing the following:
1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Select the first option, to run Windows in Safe Mode.


Now open Ewido and do a scan of your system.
  • Click on scanner
  • Click on Complete System Scan and the scan will begin.
  • NOTE; During some scans with Ewido it is finding cases of false positives.**
    • You will need to step through the process of cleaning files one-by-one.
    • If Ewido detects a file you KNOW to be legitimate, select none as the action.
    • DO NOT select "Perform action on all infections"
    • If you are unsure of any entry found, select none for now as the action.
  • Once the scan has completed, there will be a button located on the bottom of the screen named Save report
  • Click Save report.
  • Save the report .txt file to your desktop or a location where you can find it easily.
Run CleanUp.
REBOOT!!

Boot up into normal mode and follow these steps;

Create an Uninstall List:
  • Open HiJackThis
  • Click on the configure button on the bottom right
  • Click on the tab "Misc Tools"
  • Click on the Box that says "Uninstall Manager"
  • Click on the button "Save list"
  • Copy and paste the List from the notebook onto your post
Create a Startup List
  • Open HiJackThis
  • Click on the configure button on the bottom right
  • Click on the tab "Misc Tools"
  • Check off the 2 boxes next to the Box that says "Generate StartupList log"
  • Click on the button "Generate StartupList log"
  • Copy and paste the StartupList from the notebook onto your post
Now go back, run a new scan with HiJackThis and post the fresh log here along with the requested ones. Let me know how things went.

- Rawe ;)
  • 0

#5
Invisible

Invisible

    Member

  • Topic Starter
  • Member
  • PipPip
  • 14 posts
Rawe, thanks for the suggestion.

Here are the post:

1) uninstall_list

Ad-Aware SE Professional
Adobe Acrobat 5.0
Amazing Windows XP Screen Saver 1.2
Anark Client 1.0
AOL Instant Messenger
AOL Toolbar 2.0
AudibleManager
BitComet 0.56
BroadJump Client Foundation
CleanUp!
Creative MediaSource
Diskeeper Lite
DivX Codec
DivX Player
ewido security suite
FileSpecs plug-in for Ad-Aware SE
Google Toolbar for Internet Explorer
HexDump plug-in for Ad-Aware SE
HijackThis 1.99.1
HP Image Zone 4.2
HP PSC & OfficeJet 4.2
HP Software Update
Internet Explorer Q903235
Lavasoft Reghance 2.1 -licensed-
LiveUpdate 1.6 (Symantec Corporation)
LSP Explorer plug-in for Ad-Aware SE
MAZDA3 Screen Saver
Mazda3 Screensaver
Messenger-Control plug-in for Ad-Aware SE
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB886903)
Microsoft Office 2000 SR-1 Premium
Microsoft Windows Journal Viewer
Microsoft Works 7.0
Mozilla Firefox (1.0.4)
MSN Messenger 7.0
MSN Music Assistant
MSN Toolbar
MSXML 4.0 SP2 Parser and SDK
MSXML4 Parser
MuVo Driver
Nero 6 Demo
NJStar Communicator
Norton AntiVirus Corporate Edition
OE/W Messengerctrl plug-in for Ad-Aware SE
Ragnarok Online
Ragnarok Sakray
RealPlayer
Rose Online
RX8 Screen Saver
S3 S3Display
S3 S3Gamma2
S3 S3Info2
S3 S3Overlay
SBC Yahoo! Applications
Search Basket
SegaGT
SiX-Steam
Steam
Tweak-SE plug-in for Ad-Aware SE
Ventrilo
VIA Audio Driver Setup Program
VIA Rhine-Family Fast Ethernet Adapter
VIA/S3G Display Driver
Viewpoint Manager (Remove Only)
Viewpoint Media Player
VX2 Cleaner plug-in for Ad-Aware SE
Windows Media Format Runtime
Windows Media Player 10
Windows XP Hotfix - KB873333
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890175
Windows XP Service Pack 2
Windows XP Winter Fun Pack Screensavers
WinRAR archiver

2) startuplist

StartupList report, 7/21/2005, 11:54:02 PM
StartupList version: 1.52.2
Started from : C:\Documents and Settings\Tom\Desktop\hijackthis\HijackThis.EXE
Detected: Windows XP SP2 (WinNT 5.01.2600)
Detected: Internet Explorer v6.00 SP2 (6.00.2900.2180)
* Using default options
==================================================

Running processes:

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\Program Files\NavNT\defwatch.exe
C:\Program Files\Executive Software\DiskeeperLite\DKService.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\NavNT\rtvscan.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\MsgSys.EXE
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\WINDOWS\System32\msiexec.exe
C:\WINDOWS\system32\cmd.exe
C:\Documents and Settings\Tom\Desktop\hijackthis\HijackThis.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wuauclt.exe

--------------------------------------------------

Listing of startup folders:

Shell folders Common Startup:
[C:\Documents and Settings\All Users\Start Menu\Programs\Startup]
HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE

--------------------------------------------------

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\\system32\userinit.exe,

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

KavSvc = C:\WINDOWS\System32\kauamp.exe reg_run
TkBellExe = "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

--------------------------------------------------

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=*INI section not found*
SCRNSAVE.EXE=*INI section not found*
drivers=*INI section not found*

Shell & screensaver key from Registry:

Shell=*Registry value not found*
SCRNSAVE.EXE=C:\WINDOWS\System32\logon.scr
drivers=*Registry value not found*

Policies Shell key:

HKCU\..\Policies: Shell=*Registry key not found*
HKLM\..\Policies: Shell=*Registry value not found*

--------------------------------------------------


Enumerating Browser Helper Objects:

(no name) - c:\program files\google\googletoolbar1.dll - {AA58ED58-01DD-4d91-8333-CF10577473F7}

--------------------------------------------------

Enumerating Download Program Files:

[QuickTime Object]
InProcServer32 = C:\Program Files\QuickTime\QTPlugin.ocx
CODEBASE = http://www.apple.com...ex/qtplugin.cab

[{15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6}]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\MediaAccX.dll
CODEBASE = http://static.windup...e/bridge-c5.cab

[Shockwave ActiveX Control]
InProcServer32 = C:\WINDOWS\System32\macromed\Shockwave 10\Download.dll
CODEBASE = http://download.macr...director/sw.cab

[Windows Genuine Advantage Validation Tool]
InProcServer32 = C:\WINDOWS\System32\LegitCheckControl.DLL
CODEBASE = http://go.microsoft....467&clcid=0x409

[MSSecurityAdvisor Class]
InProcServer32 = C:\WINDOWS\System32\mssecadv.dll
CODEBASE = http://protect.micro...b?1121656083906

[{1D0D9077-3798-49BB-9058-393499174D5D}]
CODEBASE = file://c:\counter.cab

[Office Update Installation Engine]
InProcServer32 = C:\WINDOWS\opuc.dll
CODEBASE = http://office.micros...ntent/opuc2.cab

[ActiveX Control]
InProcServer32 = C:\WINDOWS\DOWNLO~1\ActiveX.ocx
CODEBASE = http://www.icannnews.../ST/ActiveX.ocx

[YahooYMailTo Class]
InProcServer32 = C:\Program Files\Yahoo!\Common\ymmapi.dll
CODEBASE = http://download.yaho...mail/ymmapi.dll

[Shockwave Flash Object]
InProcServer32 = C:\WINDOWS\system32\macromed\flash\flash.ocx
CODEBASE = http://fpdownload.ma...ash/swflash.cab

--------------------------------------------------

Enumerating ShellServiceObjectDelayLoad items:

PostBootReminder: C:\WINDOWS\system32\SHELL32.dll
CDBurn: C:\WINDOWS\system32\SHELL32.dll
WebCheck: C:\WINDOWS\System32\webcheck.dll
SysTray: C:\WINDOWS\System32\stobject.dll

--------------------------------------------------
End of report, 5,457 bytes
Report generated in 0.031 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only

3) hijackthis log

Logfile of HijackThis v1.99.1
Scan saved at 11:54:53 PM, on 7/21/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\Program Files\NavNT\defwatch.exe
C:\Program Files\Executive Software\DiskeeperLite\DKService.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\NavNT\rtvscan.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\MsgSys.EXE
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\WINDOWS\System32\msiexec.exe
C:\WINDOWS\system32\cmd.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Tom\Desktop\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp.../search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapp...//www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://c/
F2 - REG:system.ini: Shell=
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\\system32\userinit.exe,
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [KavSvc] C:\WINDOWS\System32\kauamp.exe reg_run
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windup...e/bridge-c5.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....467&clcid=0x409
O16 - DPF: {1D0D9077-3798-49BB-9058-393499174D5D} - file://c:\counter.cab
O16 - DPF: {4208FB4D-4E53-4F5A-BF7A-3E047DDB5281} (ActiveX Control) - http://www.icannnews.../ST/ActiveX.ocx
O18 - Filter: text/html - {8293D547-38DD-4325-B35A-F1817EDFA5FC} - C:\Program Files\Cas\Client\casmf.dll
O20 - Winlogon Notify: Internet Settings - C:\WINDOWS\system32\pufmgr.dll (file missing)
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.EXE
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\NavNT\defwatch.exe
O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Executive Software\DiskeeperLite\DKService.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: Norton AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\NavNT\rtvscan.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE

-------------------------------------------------------------------

Once again, here is the quick note about what is going on:

This computer was badly infected with spy-ware (nail and aurora), so I spent a great deal of time removing them, and after I did those, I tried to install xp professional sp2, but it keeps telling me that the installation failed.

So .. I used the windows xp cd and did a repair on the computer, hoping that a "clean" installation of windows will solve the problem, which it did.

The computer is running okay before I install sp2, but as soon as I put sp2 on, I noticed that it takes 10 minutes just to load all the icons on the desktop, and whenever I click on an icon/start menu, it takes at least several minutes to respond, and whenever I wanted to shut down the computer, it always tell me that the "explorer.exe" is not responding.

The computer works fine with sp2 under safe mode, but under normal mode, the explorer just doesn't respond in an efficient manner. Also, just in case you wonder, under normal mode, during the first 10 minutes, there will be TWO explorer.exe running on task manager, and after everything is loaded, then it will become ONE instance of explorer.exe. I am not sure if it has anything to do with it.

but please help!!! I guess what comes the worst I will just format the computer, but I really want to find out what the cause might be.

All these days, I have just been using command prompt to run these applications and reading the log files. Life can become miserable when explorer.exe doesn't work in the way it should.

Invisible

Attached Thumbnails

  • initial_loading.JPG
  • after_10mins.JPG

  • 0

#6
Rawe

Rawe

    Visiting Staff

  • Member
  • PipPipPipPipPipPipPip
  • 4,746 posts
It's actually quite easy to say what is causing your problems at this point.
You installed sp2 on infected machine - it will create stability problems.
I just hope we can get your PC clean ASAP.

Ok, do you know what you missed from your last reply? I'd like to see that Ewido log ;)

Also, since you have old update of Firefox..
Could you please do the following before posting anything;
Surf to; www.mozilla.org
download the installer for 1.0.6 -
uninstall your current version using Add/Remove Programs - Empty recycle bin & run the installer for 1.0.6

Also please check that your current version of BitComet is the latest one - I don't want it to mess up anything. P2P programs are known to be quite a "spyware collectors".

Then post me that Ewido log of yours if you saved it. We'll continue then.

- Rawe :tazz:
  • 0

#7
Invisible

Invisible

    Member

  • Topic Starter
  • Member
  • PipPip
  • 14 posts
FYI, here is the ewido log:

---------------------------------------------------------
ewido security suite - Scan report
---------------------------------------------------------

+ Created on: 1:15:53 AM, 7/23/2005
+ Report-Checksum: 31F658A

+ Scan result:

No infected objects found.


::Report End
  • 0

#8
Rawe

Rawe

    Visiting Staff

  • Member
  • PipPipPipPipPipPipPip
  • 4,746 posts
Please download Trend Micro™ Anti-Spyware for the Web Utility (by clicking the "Scan and Clean your PC" button).
  • Save it to your desktop.
  • Double-click the new icon on your desktop (tmas-web-scan.exe)
  • It will say "Loading TrendMicro definitions".
  • Once the definitions are loaded, the program will appear to close then re-open.
  • Click "Start Scan"
  • After it's done scanning, click "Scan Results"
  • Make sure all items found have a check next to them, then click "Clean Threats Now".
  • Click Exit.
Reboot your computer. In place of the TrendMicro icon will be a text file called "Antispyware.log", please double-click that log and copy the entire contents and paste them here.

- Rawe :tazz:
  • 0

#9
Rawe

Rawe

    Visiting Staff

  • Member
  • PipPipPipPipPipPipPip
  • 4,746 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP