[grandpa]

Hi

I am running Firefox browser and am having having great difficulty using FF to try and open our web site control panel. The JavaScript Console shows the following:

Error: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsICacheService.evictEntries]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: chrome://browser/content/pref/pref-privacy.js :: clearCacheOfType :: line 165" data: no]
Source File: chrome://browser/content/pref/pref-privacy.js
Line: 165

and

Error: [Exception... "Component returned failure code: 0xc1f30001 (NS_ERROR_NOT_INITIALIZED) [nsICacheService.evictEntries]" nsresult: "0xc1f30001 (NS_ERROR_NOT_INITIALIZED)" location: "JS frame :: chrome://browser/content/pref/pref-privacy.js :: clearCacheOfType :: line 165" data: no]
Source File: chrome://browser/content/pref/pref-privacy.js
Line: 165

I would be very greatful if someone can tell me what I need to do to access this site. Hopefully the above "goobildygook" may help

Many thanks

Grandpa

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just for troubleshooting purposes...can you get to the site with IE?

[dsenette]

just for troubleshooting purposes...can you get to the site with IE?

[grandpa]

Hi

Yes can get OK with IE


Many thanks

Grandpa

[S A A B]

Is your firefox 100% up-to-date? Have you tried reinstalling firefox?

[grandpa]

Hi

FF is the latest version 1.0.6. I must admit I have had this problem for sometime, but have only just started getting annoyed, and thought Id better do something about it.

Many thanks

Grandpa

[Bazzrr]

Hi there, when you reinstalled Firefox, did you first try uninstalling it?

Refer to the install notes at:
http://www.mozilla.o...ases/1.0.6.html
under the heading All Systems, about half way down

Also the error msg you have given involves Java, have you checked for Java updates?
- open the Windows Control panel then java/update/update now

One more thought, which site is it? or have you asked someone else with FF to try & access it?

Edited by Bazzrr, 21 July 2005 - 04:17 AM.

[grandpa]

Hi

Ive tried to update as you kindly said, apparently there were updates available for download, but for some reason they didn't download. I ammended ZA. Am also running Adaware, Spybot, Spyblaster,Avast. The address is www.grandpas.co.nz/cpanel.

I just installed FF over the top as in the past. Ive never been able to access this site since day 1 with FF.

The link you gave me is going to take me a while to get my around.
( I suspect the prob is something to with Java goodness knows what )

Thanks so much.

Kind regards

Grandpa,

[Bazzrr]

I can access your website with no problems, (using FF)
at the link i am prompted for name & password

So if you have the FF 1.06 install file would suggest the following:
- remove FF
Start - Control Panel - Add/Remove Programs
Find "Mozilla Firefox (1.0.6)"
click Remove to uninstall

- remove the folder it was installed in - usually C:\Program Files\Mozilla Firefox
(Just delete the "Mozilla Firefox" folder)
(your profile with bookmarks etc is kept elsewhere, refer link in my prev post)

- reinstall FF

Then goto http://java.sun.com/....0/download.jsp
- look for Download JRE 5.0 Update 4, click the link and look for
- Windows Offline Installation, Multi-language

This will save a 15Mb file to your computer, and install it
It can then be used again in the future if needed, to re-install the Java runtime environment

Lets know how it goes!

Edited by Bazzrr, 21 July 2005 - 05:39 AM.

[grandpa]

Hi Bazzrr

Thanks for yor help.

Ive done all that (except read the Mozilla link)

Still the same.

I note that Java shows in the Add/remove control panel.
It seems I have 2 J2SE 's update 1 & update4. Should I delete update1. I had previously to your last helpful post, downloaded the latest Jave 1.5 & installed. Since I have removed and reloaded FF do I need to download again.
I notice in the settings of Java Control panel <APPLET> tag support IE was checked, I have unchecked and checked Mozilla Netscape.

Is there some setting in FF or Java I should change/configure.

I am running ZA, but have nothing checked in Mobile code window, I have Java enabled in FF Options>Privacy etc.
Am running Avast, Spybot, AdAware,Spysweeper.

I also have various extensions in FF

Would it be of any help posting Hijack log.

Many, many thanks for your help.

Kind regards

Grandpa

[Bazzrr]

You shouldnt have Java 1 installed, so would try removing both & reinstalling latest version
I use extensions & ZA with no problems, but your extensions will be different to mine

try this site to test your Java: http://www.java.com/...help/testvm.jsp

otherwise if you have followed the "Do you suspect a malware (Spyware, Virus, Trojan) infection? Please Start Here" link at the top of this page, then maybe time for a Hijackthis log (am not too well practiced on those at this point)

If you are using XP, do you have Microsoft AntiSPyware?

[grandpa]

Hi Bazzrr

Wel inadvertently youv'e solved my problem when you mentioned you had ZA.I then thought OK it MUST be in ZA settings, so by a process of elimination I figured it out and BINGO everything seems to be fine.

No all I have to do is get rid of a virus ZA has just found ( HTML.phishbank.VU).

So many,many thanks for your help.

All the best

Grandpa

[Bazzrr]

I figured from what you said earlier, that you had been though ZA, so i didnt mention it...
ah well, Pleased you sorted it!

One thing with ZA - ensure that you look at the program permissions regularly
Anything with a tick, has unrestricted Internet access, so you need to ensure that those ticked programs are known & trusted