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trojan collected.5L [RESOLVED]


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#1
baladeer

baladeer

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Hi!

I am running a home PC with Win XP. Its a P4 1.7 GHz.

I am using AVG free Antivirus. I have been getting notifications from AVG saying that c:\Windows\system32\msdirectx.sys was being opened and a trojan horse Collected.5L has been detected. No matter what option i choose (continue/delete/heal/move to vault) i keep getting repeat messages. The AVG is up to date.

I stumbled on this site and ran the Hijackthis log. Before that i tried some of the other progrrammes recommended. Still i get this notification. The log is pasted below. Pl. help me get rid of this trojan.

Logfile of HijackThis v1.99.1
Scan saved at 20:50:48, on 23/07/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\Explorer.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\WINDOWS\System32\green.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\stickies\stickies.exe
C:\Program Files\Mozilla Thunderbird\thunderbird.exe
C:\PROGRA~1\FREEDO~1\fdm.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Grisoft\AVG Free\avgcc.exe
C:\Documents and Settings\bala\Desktop\HijackThis.exe

F2 - REG:system.ini: Shell=Explorer.exe green.exe
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_5_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: IeCaptureBho Object - {7c1ce531-09e9-4fc5-9803-1c2956615786} - C:\Program Files\Google\Google Desktop Search\GoogleDesktopIE.dll
O2 - BHO: BAHelper Class - {A3FDD654-A057-4971-9844-4ED8E67DBBB8} - C:\Program Files\SideFind\sfbho.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: CoTGT_BHO Class - {C333CF63-767F-4831-94AC-E683D962C63C} - C:\Program Files\TGTSoft\StyleXP\TGT_BHO.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_5_0.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TataIndicomStartUp] C:\Program Files\Tata Indicom Wireless Internet Service\TataIndicomStartUp.exe
O4 - HKLM\..\Run: [NAV Auto Updates] spreadfile.exe
O4 - HKLM\..\Run: [ff] lek.exe
O4 - HKLM\..\Run: [NT Logging Service] syslog32.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [IST Service] C:\Program Files\ISTsvc\istsvc.exe
O4 - HKLM\..\Run: [mouse] mouse.exe
O4 - HKLM\..\RunServices: [winmgr.exe] scvhost.exe
O4 - HKLM\..\RunServices: [NAV Auto Updates] spreadfile.exe
O4 - HKLM\..\RunServices: [Microsofts MediaScope] winmep.exe
O4 - HKLM\..\RunServices: [ff] lek.exe
O4 - HKLM\..\RunServices: [Microsoft System Checkup] libsysmgr.exe
O4 - HKLM\..\RunServices: [mouse] mouse.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [STYLEXP] C:\Program Files\TGTSoft\StyleXP\StyleXP.exe -Hide
O4 - HKCU\..\Run: [ff] lek.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: Stickies.lnk = C:\Program Files\stickies\stickies.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O8 - Extra context menu item: Download all by Free Download Manager - file://C:\Program Files\Free Download Manager\dlall.htm
O8 - Extra context menu item: Download by Free Download Manager - file://C:\Program Files\Free Download Manager\dllink.htm
O8 - Extra context menu item: Download selected by Free Download Manager - file://C:\Program Files\Free Download Manager\dlselected.htm
O8 - Extra context menu item: Download web site by Free Download Manager - file://C:\Program Files\Free Download Manager\dlpage.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O15 - Trusted Zone: http://ny.contentmatch.net (HKLM)
O17 - HKLM\System\CCS\Services\Tcpip\..\{43A6A07C-2A79-4711-BD7A-1DFE99C0D796}: NameServer = 203.197.12.30 202.54.6.50
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AOL Instant Messanger (AIM) - Unknown owner - C:\WINDOWS\aim.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: NT login service (ntlogin32) - Unknown owner - C:\WINDOWS\System32\libsysmgr.exe (file missing)
O23 - Service: Srv32 - Unknown owner - C:\WINDOWS\system32\srv32.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe


thank you in advance for your help.
Regards
Baladeer
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#2
Trevuren

Trevuren

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Hi baladeerg and welcome to the Geeks to Go Forums.

My name is Trevuren and I will be helping you with your log.

1. If you haven't logged in go to Geeks to Go and do so. Then proceed to item a.

If you already have logged in, go directly to item a.

a. Click on My Controls at the top right hand corner of the window.
b. In the left hand column, click "View Topics"
c. If you click on the title of your post, you will be taken there

2. Also, while at the My Controls page, check the box to the right of your post and then scroll down.
.Where it says "unsubscribe" click the pull-down menu and select "immediate email notification"


3. In addition to your msdirectx.sys problem, there are a few more baddies in tht log of yours that we will have to fix before we are finished.

4. Please DELETE your current HJT program from its present location.

5. Download and run the following HijackThis autoinstall program from Here HJT needs to be in its own folder so that the program itself isn't deleted by accident. Having the backups could be VITAL to restoring your system if something went wrong in the FIX process!

A. Close ALL windows except HJT

B. SCAN with HJT and SAVE LOG. (a notepad window will open with the log in it when you click Save Log) (Ctrl-A to'select all', Ctrl-C to 'copy')

C. POST the log in this thread using 'Add Reply' (Ctrl-V to 'paste')


DO NOT MAKE ANY CHANGES OR CLICK "FIX CHECKED" UNTIL WE CHECK THE LOG, AS MOST OF THE FILES ARE LEGIT AND VITAL TO THE FUNCTION OF YOUR COMPUTER


Regards,

Trevuren

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#3
baladeer

baladeer

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Hi Trevuren,

Thank you for your instant response. I have been a bit slow to get back on the forum. I have made one big change to my system which is that i have dumped AVG antivirus and loaded norton Antvirus instead. Now i am getting a hacktool.rootkit infection message!

I have downloaded the HJT as you instructed and have pasted the log below.

Thanks.
Regards.
Baladeer


Logfile of HijackThis v1.99.1
Scan saved at 20:58:49, on 03/08/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\Explorer.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\WINDOWS\System32\steam.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\stickies\stickies.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\PROGRA~1\FREEDO~1\fdm.exe
C:\Program Files\Hijackthis\HijackThis.exe

F2 - REG:system.ini: Shell=Explorer.exe green.exe
O2 - BHO: Yahoo! Companion BHO -

{02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program

Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_5_0.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program

Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: BAHelper Class - {A3FDD654-A057-4971-9844-4ED8E67DBBB8} -

C:\Program Files\SideFind\sfbho.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} -

C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: CoTGT_BHO Class - {C333CF63-767F-4831-94AC-E683D962C63C} -

C:\Program Files\TGTSoft\StyleXP\TGT_BHO.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} -

C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88}

- C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_5_0.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} -

C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe"

-atboottime
O4 - HKLM\..\Run: [TataIndicomStartUp] C:\Program Files\Tata Indicom Wireless

Internet Service\TataIndicomStartUp.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [mouse] mouse.exe
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [steam] steam.exe
O4 - HKLM\..\RunServices: [winmgr.exe] scvhost.exe
O4 - HKLM\..\RunServices: [NAV Auto Updates] spreadfile.exe
O4 - HKLM\..\RunServices: [Microsofts MediaScope] winmep.exe
O4 - HKLM\..\RunServices: [ff] lek.exe
O4 - HKLM\..\RunServices: [Microsoft System Checkup] libsysmgr.exe
O4 - HKLM\..\RunServices: [mouse] mouse.exe
O4 - HKLM\..\RunServices: [steam] steam.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - Startup: Stickies.lnk = C:\Program Files\stickies\stickies.exe
O8 - Extra context menu item: Download all by Free Download Manager -

file://C:\Program Files\Free Download Manager\dlall.htm
O8 - Extra context menu item: Download by Free Download Manager -

file://C:\Program Files\Free Download Manager\dllink.htm
O8 - Extra context menu item: Download selected by Free Download Manager -

file://C:\Program Files\Free Download Manager\dlselected.htm
O8 - Extra context menu item: Download web site by Free Download Manager -

file://C:\Program Files\Free Download Manager\dlpage.htm
O8 - Extra context menu item: E&xport to Microsoft Excel -

res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} -

C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links -

{c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O15 - Trusted Zone: http://ny.contentmatch.net (HKLM)
O17 -

HKLM\System\CCS\Services\Tcpip\..\{43A6A07C-2A79-4711-BD7A-1DFE99C0D7

96}: NameServer = 203.197.12.30 202.54.1.18
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AOL Instant Messanger (AIM) - Unknown owner -

C:\WINDOWS\aim.exe (file missing)
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec

Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NT login service (ntlogin32) - Unknown owner -

C:\WINDOWS\System32\libsysmgr.exe (file missing)
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation -

C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Srv32 - Unknown owner - C:\WINDOWS\system32\srv32.exe (file

missing)
  • 0

#4
Trevuren

Trevuren

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1. I need you to post a new log single spaced as it makes things easier to read:

To remove the double spacing in your log, please do the following:
  • Please go to Start >> Run... and type notepad.exe
  • Hit OK.
  • Now go to Format and uncheck WordWrap.
  • Close Notepad.
2. I also require the EXACT wording of the message you received about the "rootkit"

3. I do not know if you are aware but "rootkits" are usually extrenely difficult to get rid of and attempt are often unsuccessfull. I am being a pessimist here, just trying to call it the way it is.


Regards,

Trevuren

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#5
Trevuren

Trevuren

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Please read the following and take the appropriate action.


Note: Your system has been compromised and all info it contains is readily available to the hacker. Remove sensitive material from your system and do not use it for banking or any type of financial transactions until the problem is resolved. Unplug it from the net, if not absolutely needed.


http://securityrespo...ol.rootkit.html



Regards,

Trevuren

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#6
baladeer

baladeer

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Hi!

As per your advice, i am posting the HijackThis Log again without the word wrap.

The data i have on my system are not critical. I have also been having trouble with some devices. If i were to reformat the hard disk and reload Win XP, would that rid me of the trojan and other infections? If that can work i can do thate easily.

I have data in the E:\ partition. If i copy them to a memory stick or write a CD for backup, could the trojans and viruses that have affected my system be copied as well?

Thanks,
Regards.
Baladeer

Logfile of HijackThis v1.99.1
Scan saved at 12:52:49, on 06/08/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\CDBurnerXP Pro 3\Tools\NMSAccess.exe
C:\WINDOWS\Explorer.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Hijackthis\HijackThis.exe

F2 - REG:system.ini: Shell=Explorer.exe green.exe
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_5_0.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: BAHelper Class - {A3FDD654-A057-4971-9844-4ED8E67DBBB8} - C:\Program Files\SideFind\sfbho.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: CoTGT_BHO Class - {C333CF63-767F-4831-94AC-E683D962C63C} - C:\Program Files\TGTSoft\StyleXP\TGT_BHO.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_5_0.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TataIndicomStartUp] C:\Program Files\Tata Indicom Wireless Internet Service\TataIndicomStartUp.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [mouse] mouse.exe
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [steam] steam.exe
O4 - HKLM\..\RunServices: [winmgr.exe] scvhost.exe
O4 - HKLM\..\RunServices: [NAV Auto Updates] spreadfile.exe
O4 - HKLM\..\RunServices: [Microsofts MediaScope] winmep.exe
O4 - HKLM\..\RunServices: [ff] lek.exe
O4 - HKLM\..\RunServices: [Microsoft System Checkup] libsysmgr.exe
O4 - HKLM\..\RunServices: [mouse] mouse.exe
O4 - HKLM\..\RunServices: [steam] steam.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - Startup: Stickies.lnk = C:\Program Files\stickies\stickies.exe
O8 - Extra context menu item: Download all by Free Download Manager - file://C:\Program Files\Free Download Manager\dlall.htm
O8 - Extra context menu item: Download by Free Download Manager - file://C:\Program Files\Free Download Manager\dllink.htm
O8 - Extra context menu item: Download selected by Free Download Manager - file://C:\Program Files\Free Download Manager\dlselected.htm
O8 - Extra context menu item: Download web site by Free Download Manager - file://C:\Program Files\Free Download Manager\dlpage.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O15 - Trusted Zone: http://ny.contentmatch.net (HKLM)
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AOL Instant Messanger (AIM) - Unknown owner - C:\WINDOWS\aim.exe (file missing)
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NMSAccess - Unknown owner - C:\Program Files\CDBurnerXP Pro 3\Tools\NMSAccess.exe
O23 - Service: NT login service (ntlogin32) - Unknown owner - C:\WINDOWS\System32\libsysmgr.exe (file missing)
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Srv32 - Unknown owner - C:\WINDOWS\system32\srv32.exe (file missing)
  • 0

#7
Trevuren

Trevuren

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If you did a reformat, it would surely rid you of the trojan. As far as the data, you would have to scan it to make sure that none of it contains any malware, else you would be puting it on a new system.

We are able to clean up what you have now without too much trouble but your hardware/software problems couls be troublesome to resolve. Not impossible, but troublesome. Please let me know what you decide. Thanks


*We can definitely help you, but first you need to help us. The first step in this process is to apply Service Pack 1a for Windows XP. Without this update, you're wide open to re-infection, and we're both just wasting our time. DO NOT UPGRADE TO SP2 AT THIS TIME

*Click HEREfor the update.

*Apply the update, reboot, and post a fresh Hijack This log

Regards,

Trevuren
.
  • 0

#8
baladeer

baladeer

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Hi!

Thanks for your patience and advice. I decided to reformat my whole hard disk and reload Win XP. I am going to load SP2 and scan it regularly with the softwares you have suggested.

It has been quite a nightmare! But, its reassuring to know that there are people like yourself who are ready to help us out in such crises.

thanks to you and the forum.
Regards.
Baladeer
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#9
Trevuren

Trevuren

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :tazz:

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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