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The Install that couldn't


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#1
scout1

scout1

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Have run into a problem where I can't install anything on my desktop. Tells me that I have an install in process that needs to be completed. Re-booting doesn't help. Now when launching my web service to check my email, I get a pop-up window "Windows Installer", "Preparing to install". Goes away after a couple of seconds. Everything seems to run ok. Does this everytime I launch my web service. It acts as if an install that started never was completed. Won't quit trying. Need to find it and kill it.

What do I need to look for and where ?
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#2
Johanna

Johanna

    The Leather Lady

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What does Task Manager say? In Admin Tools, go to your event log. If there are no clues there, do a system restore to a date prior to the problem. Your data files will all be safe.

Johanna
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#3
gerryf

gerryf

    Retired Staff

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If that does not work (and it very likely will),

start > run
regedit
<enter>

navigate to HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress


Anything in that key (on right)
?
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#4
scout1

scout1

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What does Task Manager say? In Admin Tools, go to your event log. If there are no clues there, do a system restore to a date prior to the problem. Your data files will all be safe.

One question about a system restore (haven't done one in a long time). The data files will be ok, but what about software loaded since. Will I have to reload ?
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#5
wannabe1

wannabe1

    Tech Staff

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Hi scout1...

Unfortunately, Yes...you will have to reinstall any applications you installed after the date you choose to restore to. You data, however, will remain intact.

wannabe1
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