[mikeinstlouis]

Hi everyone. My name is Mike and this is my first post.

My prolem is that my mom's pc had tons of bad guys on it. I have used spybot s&d, adaware SE. norton antivirus, hijack this, cw shredder, panda online scan.

I have tried to use spyblaster and spyware doctor, but everytime I try to run either of these programs, it says

ERROR! This program has been damaged, possibly by a bad sector in the hard drive or a virus..blah blah.

So..I can't install either of these programs. Also, Nortan antivirus has been finding a trojan.startpage.M. I follow the symantic instructions and when I am directed to the registry, the mentioned entries are not even there!

I try to run a Microtrends Online scan, and I get the explorer error and I click ok and I lose all my icons, so I don't think that will for some reason work for me.

My google works fine, no highjacked pages. I fixed up the hijack this log after studying it carefully and I think it is ok.

I am enclosing my highjack this log and my panda download scanner results. I have deleted all but the registry references cause they don't mention specific keys...should I take these out of the registry??

Any help would be appreciated by both me and my mom! THANKS!!!

Mikeinstlouis


Logfile of HijackThis v1.99.1
Scan saved at 2:09:11 PM, on 7/24/05
Platform: Windows 98 Gold (Win9x 4.10.1998)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\PROGRAM FILES\COMPAQ\COMPAQ EASY ACCESS BUTTON SUPPORT\CPQBZL.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\ACS\AOLACSD.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\TOPSPEED\2.0\AOLTSMON.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\SYMANTEC_CLIENT_SECURITY\SYMANTEC ANTIVIRUS\RTVSCN95.EXE
C:\PROGRAM FILES\SYMANTEC_CLIENT_SECURITY\SYMANTEC ANTIVIRUS\DEFWATCH.EXE
C:\WINDOWS\AMEDDTCT.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\TOPSPEED\2.0\AOLTPSPD.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\PROGRA~1\COMPAQ\COMPAQ~1\OSD.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\ATIKEY32.EXE
C:\WINDOWS\SYSTEM\ATICWD32.EXE
C:\COMPAQ\INTERNET\WATCHDOG.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\LOADQM.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\ACS\AOLDIAL.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\AOL SPYWARE PROTECTION\AOLSP SCHEDULER.EXE
C:\PROGRAM FILES\SYMANTEC_CLIENT_SECURITY\SYMANTEC ANTIVIRUS\VPTRAY.EXE
C:\WINDOWS\SYSTEM\QTTASK.EXE
C:\PROGRAM FILES\SPYWAREGUARD\SGMAIN.EXE
C:\PROGRAM FILES\WEBSHOTS\WEBSHOTSTRAY.EXE
C:\PROGRAM FILES\AMERICA ONLINE 9.0B\WAOL.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\1102097489\EE\AOLHOSTMANAGER.EXE
C:\PROGRAM FILES\SPYWAREGUARD\SGBHP.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\1102097489\EE\AOLSERVICEHOST.EXE
C:\PROGRAM FILES\AMERICA ONLINE 9.0B\SHELLMON.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\SYSTEM\MOBSYNC.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\TEMPORARY INTERNET FILES\CONTENT.IE5\ZCS23VQX\TDS3SETUP[1].EXE
C:\WINDOWS\TEMP\IS-IUEPM.TMP\IS-2N38I.TMP
C:\WINDOWS\DESKTOP\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://google.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by America Online
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\PROGRAM FILES\SPYWAREGUARD\DLPROTECT.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\PROGRAM FILES\TECHSMITH\SNAGIT 7\SNAGITIEADDIN.DLL
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [Essdc] ess_dc.exe
O4 - HKLM\..\Run: [AtiKey] Atikey32.exe
O4 - HKLM\..\Run: [AtiCwd32] Aticwd32.exe
O4 - HKLM\..\Run: [Watch Dog Program] C:\COMPAQ\INTERNET\WATCHDOG.EXE
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [Openwares LiveUpdate] C:\Program Files\LiveUpdate\LiveUpdate.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [hpppta] C:\Program Files\Hewlett-Packard\HP PrecisionScan\PrecisionScan Pro\hpppta.exe /ICON
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1102097489\EE\AOLHostManager.exe
O4 - HKLM\..\Run: [Compaq Internet Setup] C:\Compaq\Internet\InetWizard.exe /RUN
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec Core LC] C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe start
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\RunServices: [CPQEASYACC] C:\Program Files\Compaq\Compaq Easy Access Button Support\cpqbzl.exe
O4 - HKLM\..\RunServices: [AolAcsDaemon1] "C:\PROGRAM FILES\COMMON FILES\AOL\ACS\AOLACSD.EXE"
O4 - HKLM\..\RunServices: [AOL TopSpeedMonitor] C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ccSetMgr] "C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"
O4 - HKLM\..\RunServices: [NPFMonitor] C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [rtvscn95] C:\PROGRA~1\SYMANT~1\SYMANT~1\rtvscn95.exe
O4 - HKLM\..\RunServices: [defwatch] C:\PROGRA~1\SYMANT~1\SYMANT~1\defwatch.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\PROGRAM FILES\MESSENGER\MSMSGS.EXE" /background
O4 - HKCU\..\Run: [WeatherWatcher] C:\PROGRAM FILES\WEATHER WATCHER\ww.exe
O4 - HKCU\..\Run: [AOL Fast Start] "C:\PROGRAM FILES\AMERICA ONLINE 9.0B\AOL.EXE" -b
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\spydoctor.exe" /Q
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\WebshotsTray.exe
O4 - Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM\Shdocvw.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0819.DLL
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0819.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRAM FILES\AIM95\AIM.EXE
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\PROGRAM FILES\AOL TOOLBAR\TOOLBAR.DLL
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\PROGRAM FILES\AOL TOOLBAR\TOOLBAR.DLL
O12 - Plugin for .MTD: C:\PROGRA~1\INTERN~1\Plugins\npmusicn.dll
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: Yahoo! MahJong - http://download.game...nts/y/ot0_x.cab
O16 - DPF: {5E943D9C-F8DC-4258-8E3F-A61BB3405A33} (ZingBatchAXDwnl Class) - http://www.imagestat...ion=4,3,2,20802
O16 - DPF: {427273CC-764E-11D3-823D-006097F90453} (Pixami Image Editor Control) - http://www.imagestat...ab?ver=1,1,0,32
O16 - DPF: {BAC01377-73DD-4796-854D-2A8997E3D68A} (Yahoo! Photos Easy Upload Tool Class) - http://us.dl1.yimg.c...ropper1_4us.cab
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.t...all/xscan60.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O17 - HKLM\System\CCS\Services\VxD\MSTCP: Domain = aoldsl.net




PANDA scan

Incident Status Location

Adware:adware/navhelper No disinfected C:\WINDOWS\nxstinst.exe
Adware:adware/delfinmedia No disinfected C:\PROGRAM FILES\DelFin
Adware:adware/addestroyer No disinfected C:\WINDOWS\ALL USERS\APPLICATION DATA\AdDestroyer
Adware:adware/sidesearch No disinfected C:\WINDOWS\APPLICATION DATA\Lycos
Spyware:spyware/bargainbuddy No disinfected HKEY_LOCAL_MACHINE\SYSTEM\CURRENTCONTROLSET\SERVICES\ISEXENG
Adware:adware/wintools No disinfected HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INSTALLER\USERDATA\AUI
Adware:adware/ncase No disinfected HKEY_CURRENT_USER\SOFTWARE\MICROSOFT\INTERNET EXPLORER\MAIN\SEARCH BAR_BAK
Adware:adware/cws No disinfected HKEY_CURRENT_USER\SOFTWARE\MICROSOFT\INTERNET EXPLORER\MAIN\START PAGE_BAK
Adware:adware/iedriver No disinfected HKEY_CURRENT_USER\SOFTWARE\MICROSOFT\INTERNET EXPLORER\EXTENSIONS\CMDMAPPING\{1A00C40B-DA85-4AA3-A67F-582D9347EECD}
Possible Virus. No disinfected C:\Program Files\TrojanHunter 4.2\Tools\Process Viewer\ProcessViewer.exe
Adware:Adware/NavHelper No disinfected C:\WINDOWS\nxstinst.exe
Possible Virus. No disinfected C:\128498.exe
Spyware:Spyware/CouponAge No disinfected C:\InstallEx.exe

[Advertisements]

Welcome to GTG.

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should 'not' have any open browsers when you are following the procedures below.

Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that 'Display the contents of system folders' is checked. If you have Windows XP, the search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that 'Search system folders', 'Search hidden files and folders', and 'Search subfolders' are checked.

For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).

Restart your computer and boot into Safe Mode by hitting the F8 key repeatedly until a menu shows up (and choose Safe Mode from the list). In some systems, this may be the F5 key, so try that if F8 doesn't work. Make sure to close any open browsers. Uninstall the following via the Add/Remove Panel (Start->(Settings)->Control Panel->Add/Remove Programs) if they exist:

Openwares LiveUpdate

Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):

O4 - HKLM\..\Run: [Openwares LiveUpdate] C:\Program Files\LiveUpdate\LiveUpdate.exe

Delete the following Files/Folders (delete folders if no filename is specified) according to their directory (if none, just do a search for them) and delete them if they exist:

C:\Program Files\LiveUpdate\
C:\WINDOWS\nxstinst.exe
C:\PROGRAM FILES\DelFin
C:\WINDOWS\ALL USERS\APPLICATION DATA\AdDestroyer
C:\WINDOWS\APPLICATION DATA\Lycos
C:\128498.exe
C:\InstallEx.exe

Go to Start->Run and type in regedit and hit OK. Go to File->Export and save the registry somewhere as a backup. Close the Registry Editor now. Go to Start->Run and type in notepad and hit OK. Then copy and paste the following into Notepad:

REGEDIT4
[-HKEY_LOCAL_MACHINE\SYSTEM\CURRENTCONTROLSET\SERVICES\ISEXENG]
[-HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INSTALLER\USERDATA\AUI]
[-HKEY_CURRENT_USER\SOFTWARE\MICROSOFT\INTERNET EXPLORER\MAIN\SEARCH BAR_BAK]
[-HKEY_CURRENT_USER\SOFTWARE\MICROSOFT\INTERNET EXPLORER\MAIN\START PAGE_BAK]
[-HKEY_CURRENT_USER\SOFTWARE\MICROSOFT\INTERNET EXPLORER\EXTENSIONS\CMDMAPPING\{1A00C40B-DA85-4AA3-A67F-582D9347EECD}]

Save the file as "delete.reg". Make sure to save it with the quotes. Double click on it and choose Yes to merge it. You may delete the file afterwards.

Restart and run a new HijackThis scan. Save the log file and post it here.

Upload this file (C:\WINDOWS\AMEDDTCT.EXE) to http://virusscan.jotti.org and report back what it found.

[greyknight17]

Welcome to GTG.

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should 'not' have any open browsers when you are following the procedures below.

Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that 'Display the contents of system folders' is checked. If you have Windows XP, the search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that 'Search system folders', 'Search hidden files and folders', and 'Search subfolders' are checked.

For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).

Restart your computer and boot into Safe Mode by hitting the F8 key repeatedly until a menu shows up (and choose Safe Mode from the list). In some systems, this may be the F5 key, so try that if F8 doesn't work. Make sure to close any open browsers. Uninstall the following via the Add/Remove Panel (Start->(Settings)->Control Panel->Add/Remove Programs) if they exist:

Openwares LiveUpdate

Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):

O4 - HKLM\..\Run: [Openwares LiveUpdate] C:\Program Files\LiveUpdate\LiveUpdate.exe

Delete the following Files/Folders (delete folders if no filename is specified) according to their directory (if none, just do a search for them) and delete them if they exist:

C:\Program Files\LiveUpdate\
C:\WINDOWS\nxstinst.exe
C:\PROGRAM FILES\DelFin
C:\WINDOWS\ALL USERS\APPLICATION DATA\AdDestroyer
C:\WINDOWS\APPLICATION DATA\Lycos
C:\128498.exe
C:\InstallEx.exe

Go to Start->Run and type in regedit and hit OK. Go to File->Export and save the registry somewhere as a backup. Close the Registry Editor now. Go to Start->Run and type in notepad and hit OK. Then copy and paste the following into Notepad:

REGEDIT4
[-HKEY_LOCAL_MACHINE\SYSTEM\CURRENTCONTROLSET\SERVICES\ISEXENG]
[-HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INSTALLER\USERDATA\AUI]
[-HKEY_CURRENT_USER\SOFTWARE\MICROSOFT\INTERNET EXPLORER\MAIN\SEARCH BAR_BAK]
[-HKEY_CURRENT_USER\SOFTWARE\MICROSOFT\INTERNET EXPLORER\MAIN\START PAGE_BAK]
[-HKEY_CURRENT_USER\SOFTWARE\MICROSOFT\INTERNET EXPLORER\EXTENSIONS\CMDMAPPING\{1A00C40B-DA85-4AA3-A67F-582D9347EECD}]

Save the file as "delete.reg". Make sure to save it with the quotes. Double click on it and choose Yes to merge it. You may delete the file afterwards.

Restart and run a new HijackThis scan. Save the log file and post it here.

Upload this file (C:\WINDOWS\AMEDDTCT.EXE) to http://virusscan.jotti.org and report back what it found.

[mikeinstlouis]

thanks for your suggestion...I am in st. louis now and I was fixing my mom's pc in Kansas City. I will be back on Friday and I will apply your fixes. Thanks!!! I will get back to you

[mikeinstlouis]

OK, I am back in KC. I did all the things you said to do and I still can't install spyware blaster because of the same error message that I referred to above about the bad sector or virus....

Here is the HiJack This file


Logfile of HijackThis v1.99.1
Scan saved at 10:41:57 PM, on 7/29/05
Platform: Windows 98 Gold (Win9x 4.10.1998)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\PROGRAM FILES\COMPAQ\COMPAQ EASY ACCESS BUTTON SUPPORT\CPQBZL.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\ACS\AOLACSD.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\TOPSPEED\2.0\AOLTSMON.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\PROGRAM FILES\SYMANTEC_CLIENT_SECURITY\SYMANTEC ANTIVIRUS\RTVSCN95.EXE
C:\PROGRAM FILES\SYMANTEC_CLIENT_SECURITY\SYMANTEC ANTIVIRUS\DEFWATCH.EXE
C:\WINDOWS\AMEDDTCT.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\TOPSPEED\2.0\AOLTPSPD.EXE
C:\WINDOWS\EXPLORER.EXE
C:\PROGRA~1\COMPAQ\COMPAQ~1\OSD.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\ATIKEY32.EXE
C:\WINDOWS\SYSTEM\ATICWD32.EXE
C:\COMPAQ\INTERNET\WATCHDOG.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\LOADQM.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\ACS\AOLDIAL.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\AOL SPYWARE PROTECTION\AOLSP SCHEDULER.EXE
C:\PROGRAM FILES\SYMANTEC_CLIENT_SECURITY\SYMANTEC ANTIVIRUS\VPTRAY.EXE
C:\WINDOWS\SYSTEM\QTTASK.EXE
C:\PROGRAM FILES\SPYWAREGUARD\SGMAIN.EXE
C:\PROGRAM FILES\WEBSHOTS\WEBSHOTSTRAY.EXE
C:\PROGRAM FILES\AMERICA ONLINE 9.0B\WAOL.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\1102097489\EE\AOLHOSTMANAGER.EXE
C:\PROGRAM FILES\SPYWAREGUARD\SGBHP.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\1102097489\EE\AOLSERVICEHOST.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\PROGRAM FILES\AMERICA ONLINE 9.0B\SHELLMON.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\DESKTOP\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://google.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by America Online
O1 - Hosts: 64.91.255.87 www.dcsresearch.com
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\PROGRAM FILES\SPYWAREGUARD\DLPROTECT.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\PROGRAM FILES\TECHSMITH\SNAGIT 7\SNAGITIEADDIN.DLL
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [Essdc] ess_dc.exe
O4 - HKLM\..\Run: [AtiKey] Atikey32.exe
O4 - HKLM\..\Run: [AtiCwd32] Aticwd32.exe
O4 - HKLM\..\Run: [Watch Dog Program] C:\COMPAQ\INTERNET\WATCHDOG.EXE
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [hpppta] C:\Program Files\Hewlett-Packard\HP PrecisionScan\PrecisionScan Pro\hpppta.exe /ICON
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1102097489\EE\AOLHostManager.exe
O4 - HKLM\..\Run: [Compaq Internet Setup] C:\Compaq\Internet\InetWizard.exe /RUN
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec Core LC] C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe start
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\RunServices: [CPQEASYACC] C:\Program Files\Compaq\Compaq Easy Access Button Support\cpqbzl.exe
O4 - HKLM\..\RunServices: [AolAcsDaemon1] "C:\PROGRAM FILES\COMMON FILES\AOL\ACS\AOLACSD.EXE"
O4 - HKLM\..\RunServices: [AOL TopSpeedMonitor] C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ccSetMgr] "C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"
O4 - HKLM\..\RunServices: [NPFMonitor] C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [rtvscn95] C:\PROGRA~1\SYMANT~1\SYMANT~1\rtvscn95.exe
O4 - HKLM\..\RunServices: [defwatch] C:\PROGRA~1\SYMANT~1\SYMANT~1\defwatch.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\PROGRAM FILES\MESSENGER\MSMSGS.EXE" /background
O4 - HKCU\..\Run: [WeatherWatcher] C:\PROGRAM FILES\WEATHER WATCHER\ww.exe
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\spydoctor.exe" /Q
O4 - HKCU\..\Run: [AOL Fast Start] "C:\PROGRAM FILES\AMERICA ONLINE 9.0B\AOL.EXE" -b
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\WebshotsTray.exe
O4 - Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM\Shdocvw.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0819.DLL
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0819.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRAM FILES\AIM95\AIM.EXE
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\PROGRAM FILES\AOL TOOLBAR\TOOLBAR.DLL
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\PROGRAM FILES\AOL TOOLBAR\TOOLBAR.DLL
O12 - Plugin for .MTD: C:\PROGRA~1\INTERN~1\Plugins\npmusicn.dll
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: Yahoo! MahJong - http://download.game...nts/y/ot0_x.cab
O16 - DPF: {5E943D9C-F8DC-4258-8E3F-A61BB3405A33} (ZingBatchAXDwnl Class) - http://www.imagestat...ion=4,3,2,20802
O16 - DPF: {427273CC-764E-11D3-823D-006097F90453} (Pixami Image Editor Control) - http://www.imagestat...ab?ver=1,1,0,32
O16 - DPF: {BAC01377-73DD-4796-854D-2A8997E3D68A} (Yahoo! Photos Easy Upload Tool Class) - http://us.dl1.yimg.c...ropper1_4us.cab
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.t...all/xscan60.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O17 - HKLM\System\CCS\Services\VxD\MSTCP: Domain = aoldsl.net

Thanks!!!!!

[greyknight17]

What about that file I asked you to upload? What does it say?

OK, did you a thorough scandisk check yet? If not, do so now to see if it can find any bad sectors.

[mikeinstlouis]

I did run that scan and it said....OK

At the very end, it said the following:

Last file scanned at least one scanner reported something about: Trojan-Spy.Win32.Beaster.a in musamokill.exe, detected by:

But it said OK in green...I am confused...

[greyknight17]

That's ok then. You may ignore that last file scanned part.

How about scandisk? Does it find anything? Try running the Thorough scan. It will take a while. I suggest that you do this in Safe Mode and turn off all power management and screen savers. Otherwise you might restart it and it will take even longer.

[mikeinstlouis]

Hi, unfortunately I ran the scan disk last night before going to bed and the power management thing screwed it up.

I followed every thing you said to the letter, except I ran a panda scan and it still has these entries referred to in the log....


Incident Status Location

Spyware:spyware/bargainbuddy No disinfected HKEY_LOCAL_MACHINE\SYSTEM\CONTROLSET001\SERVICES\ISEXENG
Adware:adware/ncase No disinfected HKEY_CURRENT_USER\SOFTWARE\MICROSOFT\INTERNET EXPLORER\MAIN\SEARCH BAR_BAK
Adware:adware/cws No disinfected HKEY_CURRENT_USER\SOFTWARE\MICROSOFT\INTERNET EXPLORER\MAIN\START PAGE_BAK
Adware:adware/iedriver No disinfected HKEY_CURRENT_USER\SOFTWARE\MICROSOFT\INTERNET EXPLORER\EXTENSIONS\CMDMAPPING\{1A00C40B-DA85-4AA3-A67F-582D9347EECD}

I ran the little regedit fix that you made for me and they are still there.

I don't know if I mentioned it but Norton antivirus keeps quaranteening this trojan startpage m. I follow the recommended fix to the letter and same thing...I can't find the dumb entries in the registry that they tell me to delete. SO....where to go from here?

[greyknight17]

OK, let's try getting rid of those manually then (try in Safe Mode if you still can't delete those registry entries):

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should not have any open browsers when you are following the procedures below.

Go to Start->Run and type in regedit and hit OK. Go to File->Export and save the registry somewhere as a backup. While in the Registry Editor, navigate to:

HKEY_LOCAL_MACHINE\SYSTEM\CONTROLSET001\SERVICES\ and delete ISEXENG

HKEY_CURRENT_USER\SOFTWARE\MICROSOFT\INTERNET EXPLORER\MAIN\ and delete SEARCH BAR_BAK

HKEY_CURRENT_USER\SOFTWARE\MICROSOFT\INTERNET EXPLORER\MAIN\ and delete START PAGE_BAK

HKEY_CURRENT_USER\SOFTWARE\MICROSOFT\INTERNET EXPLORER\EXTENSIONS\CMDMAPPING\ and delete {1A00C40B-DA85-4AA3-A67F-582D9347EECD}

If any of the above registry keys are giving you problems deleting, right click on them and click on Permissions. Then click on the Advanced button. Make sure the first box (Inherit from parent...) is checked. Click OK and OK. Then try deleting the entry again. Once you're done, close the Registry Editor.

Download CWShredder http://www.greyknigh.../CWShredder.exe

Right click a blank part of your desktop & select New->Folder. Call it SPFix. Go to http://www.derbilk.de/404.html and download SpSeHjfix. Get the one that's specified for your Operating System. So if you have Windows 98, get the one that's listed for Windows 98.

Disconnect from the net and close all programs. Run SpSeHjfix and click on 'Start Disinfection'. When it's finished it will reboot your machine to finish the cleaning process. The tool creates a log of the fix which will appear in the folder.

If it doesn't find any of the SE files or any hidden reinstallers it will say system clean and not go on to next stage.

Now run the CWShredder and hit the Fix button.

Reboot and post a fresh HijackThis log and the log that was created by SpSeHjfix.

[mikeinstlouis]

Ok buddy, I did all that you recommended..here are the 2 logs that you requested:

I will be honest...I don't get what this stuff means!

(7/30/05 2:31:48 PM) SPSeHjFix started v1.09
(7/30/05 2:31:48 PM) OS: Win98 (4.10.67766222)
(7/30/05 2:31:48 PM) Language: english
(7/30/05 2:31:55 PM) Disinfect started
(7/30/05 2:31:55 PM) Bad-Dll(IEP): (not found)
(7/30/05 2:31:55 PM) Bad-Dll(IEP) in BHO: (not found)
(7/30/05 2:31:55 PM) UBF: 4
(7/30/05 2:31:55 PM) UBB: 1
(7/30/05 2:31:55 PM) UBR: 32
(7/30/05 2:31:55 PM) Bad IE-pages:
(7/30/05 2:31:55 PM) Stealth-String found: C:\WINDOWS\HLPSTEA1.GIF
(7/30/05 2:31:55 PM) File added to delete: c:\windows\hlpstea1.gif
(7/30/05 2:31:55 PM) Reboot
(7/30/05 2:33:29 PM) SPSeHjFix 2nd Step
(7/30/05 2:33:30 PM) RunServicesOnce-Key: (edited)
(7/30/05 2:33:37 PM) Cleaned

Logfile of HijackThis v1.99.1
Scan saved at 2:35:45 PM, on 7/30/05
Platform: Windows 98 Gold (Win9x 4.10.1998)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\PROGRAM FILES\COMPAQ\COMPAQ EASY ACCESS BUTTON SUPPORT\CPQBZL.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\ACS\AOLACSD.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\TOPSPEED\2.0\AOLTSMON.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\PROGRAM FILES\SYMANTEC_CLIENT_SECURITY\SYMANTEC ANTIVIRUS\RTVSCN95.EXE
C:\PROGRAM FILES\SYMANTEC_CLIENT_SECURITY\SYMANTEC ANTIVIRUS\DEFWATCH.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\TOPSPEED\2.0\AOLTPSPD.EXE
C:\WINDOWS\AMEDDTCT.EXE
C:\PROGRA~1\COMPAQ\COMPAQ~1\OSD.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\ATIKEY32.EXE
C:\WINDOWS\SYSTEM\ATICWD32.EXE
C:\COMPAQ\INTERNET\WATCHDOG.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\LOADQM.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\ACS\AOLDIAL.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\AOL SPYWARE PROTECTION\AOLSP SCHEDULER.EXE
C:\PROGRAM FILES\SYMANTEC_CLIENT_SECURITY\SYMANTEC ANTIVIRUS\VPTRAY.EXE
C:\WINDOWS\SYSTEM\QTTASK.EXE
C:\PROGRAM FILES\SPYWARE DOCTOR\SWDOCTOR.EXE
C:\PROGRAM FILES\SPYWAREGUARD\SGMAIN.EXE
C:\PROGRAM FILES\WEBSHOTS\WEBSHOTSTRAY.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\1102097489\EE\AOLHOSTMANAGER.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\1102097489\EE\AOLSERVICEHOST.EXE
C:\PROGRAM FILES\SPYWAREGUARD\SGBHP.EXE
C:\WINDOWS\DESKTOP\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by America Online
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\PROGRAM FILES\SPYWAREGUARD\DLPROTECT.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\PROGRAM FILES\TECHSMITH\SNAGIT 7\SNAGITIEADDIN.DLL
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [Essdc] ess_dc.exe
O4 - HKLM\..\Run: [AtiKey] Atikey32.exe
O4 - HKLM\..\Run: [AtiCwd32] Aticwd32.exe
O4 - HKLM\..\Run: [Watch Dog Program] C:\COMPAQ\INTERNET\WATCHDOG.EXE
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [hpppta] C:\Program Files\Hewlett-Packard\HP PrecisionScan\PrecisionScan Pro\hpppta.exe /ICON
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1102097489\EE\AOLHostManager.exe
O4 - HKLM\..\Run: [Compaq Internet Setup] C:\Compaq\Internet\InetWizard.exe /RUN
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec Core LC] C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe start
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\RunServices: [CPQEASYACC] C:\Program Files\Compaq\Compaq Easy Access Button Support\cpqbzl.exe
O4 - HKLM\..\RunServices: [AolAcsDaemon1] "C:\PROGRAM FILES\COMMON FILES\AOL\ACS\AOLACSD.EXE"
O4 - HKLM\..\RunServices: [AOL TopSpeedMonitor] C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ccSetMgr] "C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"
O4 - HKLM\..\RunServices: [NPFMonitor] C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [rtvscn95] C:\PROGRA~1\SYMANT~1\SYMANT~1\rtvscn95.exe
O4 - HKLM\..\RunServices: [defwatch] C:\PROGRA~1\SYMANT~1\SYMANT~1\defwatch.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\PROGRAM FILES\MESSENGER\MSMSGS.EXE" /background
O4 - HKCU\..\Run: [WeatherWatcher] C:\PROGRAM FILES\WEATHER WATCHER\ww.exe
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\WebshotsTray.exe
O4 - Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM\Shdocvw.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0819.DLL
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0819.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRAM FILES\AIM95\AIM.EXE
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\PROGRAM FILES\AOL TOOLBAR\TOOLBAR.DLL
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\PROGRAM FILES\AOL TOOLBAR\TOOLBAR.DLL
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O12 - Plugin for .MTD: C:\PROGRA~1\INTERN~1\Plugins\npmusicn.dll
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: Yahoo! MahJong - http://download.game...nts/y/ot0_x.cab
O16 - DPF: {5E943D9C-F8DC-4258-8E3F-A61BB3405A33} (ZingBatchAXDwnl Class) - http://www.imagestat...ion=4,3,2,20802
O16 - DPF: {427273CC-764E-11D3-823D-006097F90453} (Pixami Image Editor Control) - http://www.imagestat...ab?ver=1,1,0,32
O16 - DPF: {BAC01377-73DD-4796-854D-2A8997E3D68A} (Yahoo! Photos Easy Upload Tool Class) - http://us.dl1.yimg.c...ropper1_4us.cab
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.t...all/xscan60.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://www.bitdefend...can8/oscan8.cab


I think we are on the right track cause I have not seen the error messagesx popping up on start up and the spyware doctor program ran for the first time....keeping my fingers crossed! What's next?

Mike

[greyknight17]

OK, I just have suspicions about one file there. Upload this file (C:\WINDOWS\AMEDDTCT.EXE) to http://virusscan.jotti.org and report back what it finds. If it's clean, then you don't need to post it.

Your log is clean.

To help prevent future spyware installations/infections, please read the Anti-Spyware Tutorial and use the tools provided.

Are there any problems now? If not, you should be set to go.

[mikeinstlouis]

Hey Knight in shining armour!!!

THANK YOU SO SO MUCH, you did the impossible and what others in other forums could not do!! I appreciate it and so does my mom (it is here computer!)

A few final questions...

1) How come I could find the reg entries this last time and not before?
2) What was that Spfix program, how did you know I needed it and where to find it?
3) What can I do to repay you for your time and patience? I am a doctor and if you need medical advice fast, let me know I added you to my yahoo messenger list so if I see you online I can say hello.

Once again, you rock buddy. If you are in St. Louis I will buy you a beer or a cup of coffee or a coke if you are one of those brainy teens!

Thank you again. Geekstogo is now my new "place to go"!

Mike in Kansas City now, but heading back to St. Louis tonight!

[greyknight17]

No problem Mike, glad we could help.

1. You couldn't find the registry entries the first time around probably because you went into Safe Mode (which is how we usually do things here). Or in some cases, a process may be hiding those registry entries from us. In this case, it's probably because you were in Safe Mode (we needed you to do some other fixes first in Safe Mode).

2. That SpSeHjFix tool (phew that's a mouthful) is used to remove the Startpage trojan you have here. How did I know? Practice and training. You have to learn how to catch these specific infections. All the analysts here have to be constantly updated on the new (and old) infections. Not an easy task

3. There's really no need to repay anyone here. A simple thanks will do. But since you mention it and you are a doctor , a donation would be great. You don't have to donate to me personally if you don't want to. If you want, you may donate to GeeksToGo instead here.

You don't know how many people say that to me. You will probably see me and not even notice it LOL. A coke will do though

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.