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Help my overrun computer [RESOLVED]


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#1
dunford

dunford

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My computer's overrun with viruses. After being no issue for awhile, they have adversely affected my internet capacity.


Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\HPConfig.exe
C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\carpserv.exe
C:\Program Files\HPQ\One-Touch\OneTouch.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\support.com\bin\tgcmd.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Messenger\MSMSGS.EXE
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\SimO18.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\BbjIcq.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Dan Dunford\Desktop\HijackThis.exe
C:\Program Files\Real\RealOne Player\RealPlay.exe
C:\Documents and Settings\Dan Dunford\Desktop\HijackThis-1.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.c.../search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.c...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://store.presari...&c=1c02&lc=0409
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://store.presari...&c=1c02&lc=0409
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapp...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp...rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapp...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Compaq
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - c:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: Search Help - {E8EAEB34-F7B5-4C55-87FF-720FAF53D841} - C:\Documents and Settings\Dan Dunford\Local Settings\Temp\AjT2LUDdX.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [PreloadApp] c:\hp\drivers\printers\photosmart\hphprld.exe c:\hp\drivers\printers\photosmart\setup.exe -d
O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
O4 - HKLM\..\Run: [Display Settings] C:\Program Files\HPQ\Notebook Utilities\hptasks.exe /s
O4 - HKLM\..\Run: [QT4HPOT] C:\Program Files\HPQ\One-Touch\OneTouch.EXE
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\support.com\bin\tgcmd.exe" /server /startmonitor /deaf
O4 - HKLM\..\Run: [SM1BG] C:\WINDOWS\SM1BG.EXE
O4 - HKLM\..\Run: [2k] C:\windows\temp\2k.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [4S2NSLA3QS#366] C:\WINDOWS\System32\OjqM9Y44.exe
O4 - HKLM\..\Run: [Af72] C:\documents and settings\dan dunford\local settings\temp\Af72.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\ypager.exe" -quiet
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\MSMSGS.EXE" /background
O4 - HKCU\..\Run: [MoneyAgent] "c:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: Share in Hello - {B13B4423-2647-4cfc-A4B3-C7D56CB83487} - C:\Program Files\Hello\PicasaCapture.dll
O9 - Extra 'Tools' menuitem: Share in H&ello - {B13B4423-2647-4cfc-A4B3-C7D56CB83487} - C:\Program Files\Hello\PicasaCapture.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - c:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra button: Advisor - {CFA5252F-E95F-4E6E-9A0F-2BBCE6A52854} - C:\Program Files\COMPAQ\Compaq Advisor\bin\rbaLauncher.exe (file missing) (HKCU)
O14 - IERESET.INF: START_PAGE_URL=http://store.presario.net/scripts/redirectors/presario/storeredir2.dll?s=consumerfav&c=1c02&lc=0409
O16 - DPF: ConferenceRoom Java Client - http://irc.theamateu...com/java/cr.cab
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://activation.rr...oad/tgctlcm.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1408.g.akama...iTunesSetup.exe
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.r...ip/RdxIE601.cab
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.c.../ymmapi_416.dll
O23 - Service: HP Configuration Interface Service (HPConfig) - Hewlett-Packard - C:\WINDOWS\system32\HPConfig.exe
O23 - Service: HPWirelessMgr - Hewlett-Packard Co. - C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe




thanks

dunford
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#2
Buckeye_Sam

Buckeye_Sam

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Hi and welcome to GeeksToGo! My name is Sam and I will be helping you. :tazz:

You cut off the header of the hijackthis log. Please post a new hijackthis log and be sure to include the header.

Then we'll started cleaning you up. ;)
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#3
dunford

dunford

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Logfile of HijackThis v1.99.1
Scan saved at 10:25:52 AM, on 7/26/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\HPConfig.exe
C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\carpserv.exe
C:\Program Files\HPQ\One-Touch\OneTouch.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\support.com\bin\tgcmd.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Messenger\MSMSGS.EXE
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\SimO18.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\SimO18.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Dan Dunford\Desktop\HijackThis-1.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.c.../search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.c...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://store.presari...&c=1c02&lc=0409
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://store.presari...&c=1c02&lc=0409
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapp...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp...rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapp...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Compaq
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - c:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: Search Help - {E8EAEB34-F7B5-4C55-87FF-720FAF53D841} - C:\Documents and Settings\Dan Dunford\Local Settings\Temp\AjT2LUDdX.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [PreloadApp] c:\hp\drivers\printers\photosmart\hphprld.exe c:\hp\drivers\printers\photosmart\setup.exe -d
O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
O4 - HKLM\..\Run: [Display Settings] C:\Program Files\HPQ\Notebook Utilities\hptasks.exe /s
O4 - HKLM\..\Run: [QT4HPOT] C:\Program Files\HPQ\One-Touch\OneTouch.EXE
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\support.com\bin\tgcmd.exe" /server /startmonitor /deaf
O4 - HKLM\..\Run: [SM1BG] C:\WINDOWS\SM1BG.EXE
O4 - HKLM\..\Run: [2k] C:\windows\temp\2k.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [4S2NSLA3QS#366] C:\WINDOWS\System32\OjqM9Y44.exe
O4 - HKLM\..\Run: [Af72] C:\documents and settings\dan dunford\local settings\temp\Af72.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\ypager.exe" -quiet
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\MSMSGS.EXE" /background
O4 - HKCU\..\Run: [MoneyAgent] "c:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: Share in Hello - {B13B4423-2647-4cfc-A4B3-C7D56CB83487} - C:\Program Files\Hello\PicasaCapture.dll
O9 - Extra 'Tools' menuitem: Share in H&ello - {B13B4423-2647-4cfc-A4B3-C7D56CB83487} - C:\Program Files\Hello\PicasaCapture.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - c:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra button: Advisor - {CFA5252F-E95F-4E6E-9A0F-2BBCE6A52854} - C:\Program Files\COMPAQ\Compaq Advisor\bin\rbaLauncher.exe (file missing) (HKCU)
O14 - IERESET.INF: START_PAGE_URL=http://store.presario.net/scripts/redirectors/presario/storeredir2.dll?s=consumerfav&c=1c02&lc=0409
O16 - DPF: ConferenceRoom Java Client - http://irc.theamateu...com/java/cr.cab
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://activation.rr...oad/tgctlcm.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1408.g.akama...iTunesSetup.exe
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.r...ip/RdxIE601.cab
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.c.../ymmapi_416.dll
O23 - Service: HP Configuration Interface Service (HPConfig) - Hewlett-Packard - C:\WINDOWS\system32\HPConfig.exe
O23 - Service: HPWirelessMgr - Hewlett-Packard Co. - C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe



Thanks, Sam!
  • 0

#4
Buckeye_Sam

Buckeye_Sam

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First I need you to download and prepare some tools that we will need to remove the infection that you have.
  • Please download Ewido Security Suite
    • Install ewido security suite
    • When installing, under "Additional Options" uncheck..
      • Install background guard
      • Install scan via context menu
    • Launch ewido, there should be an icon on your desktop, double-click it.
    • You will need to update ewido to the latest definition files.
      • On the left hand side of the main screen click update.
      • Then click on Start Update.
    • The update will start and a progress bar will show the updates being installed.
      (the status bar at the bottom will display "Update successful")
    • Exit ewido. DO NOT scan yet.
    If you are having problems with the updater, you can use this link to manually update ewido.
    Ewido Manual Updates

  • Please download CCleaner
    Install it, but do not run it yet.
============


Now that you have the right tools we can start fixing your problem.
Please print out these instructions as the rest of this fix must be done in Safe mode and you won't be able to access the Internet.

Please reboot your computer in SafeMode by doing the following:
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
  • Instead of Windows loading as normal, a menu should appear
  • Select the first option, to run Windows in Safe Mode.
* if you have trouble getting into Safe mode go here for more info.


==============


Once in Safe mode, please follow these steps:
  • Now open ewido and do a scan of your system.
    • Click on scanner
    • Click on Complete System Scan and the scan will begin.
    • You will need to step through the process of cleaning files one-by-one.
    • If ewido detects a file you KNOW to be legitimate, select none as the action.
    • DO NOT select "Perform action on all infections"
    • If you are unsure of any entry found select none for now as the action.
    • Once the scan has completed, there will be a button located on the bottom of the screen named Save report
    • Click Save report.
    • Save the report .txt file to your desktop or a location where you can find it easily.
  • Run Hijackthis again, click scan, and Put a checkmark next to each of these. Then close all other windows--you should only see HijackThis on your Desktop--and click the Fix Checked button.

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapp...//www.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp...rch/search.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapp...//www.yahoo.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com
    O4 - HKLM\..\Run: [2k] C:\windows\temp\2k.exe
    O4 - HKLM\..\Run: [4S2NSLA3QS#366] C:\WINDOWS\System32\OjqM9Y44.exe
    O4 - HKLM\..\Run: [Af72] C:\documents and settings\dan dunford\local settings\temp\Af72.exe
    O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.r...ip/RdxIE601.cab


  • Delete these files, if found.

    C:\WINDOWS\System32\SimO18.exe
    C:\WINDOWS\System32\OjqM9Y44.exe




  • Now run CCleaner.
    • Uncheck "Cookies" under "Internet Explorer".
    • If running Firefox: click on the "Applications" tab and uncheck "Cookies" under "Firefox".
    • Click on Run Cleaner in the lower right-hand corner. This can take quite a while to run.
Finally, restart your computer in normal mode and please post a new HijackThis log, as well as the report log from the Ewido scan by using Add Reply
  • 0

#5
dunford

dunford

    New Member

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  • Member
  • Pip
  • 4 posts
Okay. I screwed up a bit, and accidentally exited ewido the first time without saving the report. I did my normal internet stuff this morning, and then ran it again. Here's what I got, second time around...

---------------------------------------------------------
ewido security suite - Scan report
---------------------------------------------------------

+ Created on:  9:52:27 AM, 7/27/2005
+ Report-Checksum:  CF580C97

+ Scan result:

:mozilla.19:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Sextracker : Cleaned with backup
:mozilla.20:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Sextracker : Cleaned with backup
:mozilla.21:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Sextracker : Cleaned with backup
:mozilla.22:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Sextracker : Cleaned with backup
:mozilla.23:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Sextracker : Cleaned with backup
:mozilla.24:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Sextracker : Cleaned with backup
:mozilla.25:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Sextracker : Cleaned with backup
:mozilla.26:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Sextracker : Cleaned with backup
:mozilla.31:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Sextracker : Cleaned with backup
:mozilla.32:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Xxxcounter : Cleaned with backup
:mozilla.33:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Paycounter : Cleaned with backup
:mozilla.34:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Sextracker : Cleaned with backup
:mozilla.43:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Sextracker : Cleaned with backup
:mozilla.44:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Sexcounter : Cleaned with backup
:mozilla.45:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Sexcounter : Cleaned with backup
:mozilla.51:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Sextracker : Cleaned with backup
:mozilla.70:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.2o7 : Cleaned with backup
:mozilla.71:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.2o7 : Cleaned with backup
:mozilla.72:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.2o7 : Cleaned with backup
:mozilla.73:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.2o7 : Cleaned with backup
:mozilla.74:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.2o7 : Cleaned with backup
:mozilla.75:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.2o7 : Cleaned with backup
:mozilla.76:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Falkag : Cleaned with backup
:mozilla.77:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Doubleclick : Cleaned with backup
:mozilla.78:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Falkag : Cleaned with backup
:mozilla.79:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Falkag : Cleaned with backup
:mozilla.80:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Centrport : Cleaned with backup
:mozilla.81:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Centrport : Cleaned with backup
:mozilla.84:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Atdmt : Cleaned with backup
:mozilla.87:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Advertising : Cleaned with backup
:mozilla.88:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Advertising : Cleaned with backup
:mozilla.89:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Advertising : Cleaned with backup
:mozilla.90:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Advertising : Cleaned with backup
:mozilla.91:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Advertising : Cleaned with backup
:mozilla.92:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Advertising : Cleaned with backup
:mozilla.93:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Advertising : Cleaned with backup
:mozilla.94:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Advertising : Cleaned with backup
:mozilla.95:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Advertising : Cleaned with backup
:mozilla.96:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Advertising : Cleaned with backup
:mozilla.97:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Advertising : Cleaned with backup
:mozilla.98:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Advertising : Cleaned with backup
:mozilla.100:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Advertising : Cleaned with backup
:mozilla.101:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Advertising : Cleaned with backup
:mozilla.116:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Questionmarket : Cleaned with backup
:mozilla.117:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Hitbox : Cleaned with backup
:mozilla.118:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Hitbox : Cleaned with backup
:mozilla.119:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Hitbox : Cleaned with backup
:mozilla.120:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Hitbox : Cleaned with backup
:mozilla.121:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Hitbox : Cleaned with backup
:mozilla.122:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Mediaplex : Cleaned with backup
:mozilla.123:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Hitbox : Cleaned with backup
:mozilla.124:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Hitbox : Cleaned with backup
:mozilla.127:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Valueclick : Cleaned with backup
:mozilla.128:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Valueclick : Cleaned with backup
:mozilla.151:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Falkag : Cleaned with backup
:mozilla.164:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Adjuggler : Cleaned with backup
:mozilla.169:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Pointroll : Cleaned with backup
:mozilla.170:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Pointroll : Cleaned with backup
:mozilla.171:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Pointroll : Cleaned with backup
:mozilla.172:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Pointroll : Cleaned with backup
:mozilla.179:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Yieldmanager : Cleaned with backup
:mozilla.180:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Yieldmanager : Cleaned with backup
:mozilla.182:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Hitbox : Cleaned with backup
:mozilla.184:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Hitbox : Cleaned with backup
:mozilla.186:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Hitbox : Cleaned with backup
:mozilla.195:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Hitbox : Cleaned with backup
:mozilla.196:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Hitbox : Cleaned with backup
:mozilla.216:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Fastclick : Cleaned with backup
:mozilla.217:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Fastclick : Cleaned with backup
:mozilla.218:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Fastclick : Cleaned with backup
:mozilla.226:C:\Documents and Settings\Dan Dunford\Application Data\Mozilla\Firefox\Profiles\52zukdrq.default\cookies.txt -> Spyware.Cookie.Statcounter : Cleaned with backup
C:\Documents and Settings\Dan Dunford\Cookies\dan dunford@doubleclick[1].txt -> Spyware.Cookie.Doubleclick : Cleaned with backup


::Report End


Here's my new Hijack this logfile.

Logfile of HijackThis v1.99.1
Scan saved at 10:16:18 AM, on 7/27/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\WINDOWS\system32\HPConfig.exe
C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\System32\carpserv.exe
C:\Program Files\HPQ\One-Touch\OneTouch.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\support.com\bin\tgcmd.exe
C:\WINDOWS\SM1BG.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Yahoo!\Messenger\ypager.exe
C:\Program Files\Messenger\MSMSGS.EXE
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Dan Dunford\Desktop\HijackThis-1.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.c.../search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.c...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://store.presari...&c=1c02&lc=0409
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://store.presari...&c=1c02&lc=0409
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Compaq
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - c:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [PreloadApp] c:\hp\drivers\printers\photosmart\hphprld.exe c:\hp\drivers\printers\photosmart\setup.exe -d
O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
O4 - HKLM\..\Run: [Display Settings] C:\Program Files\HPQ\Notebook Utilities\hptasks.exe /s
O4 - HKLM\..\Run: [QT4HPOT] C:\Program Files\HPQ\One-Touch\OneTouch.EXE
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\support.com\bin\tgcmd.exe" /server /startmonitor /deaf
O4 - HKLM\..\Run: [SM1BG] C:\WINDOWS\SM1BG.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\ypager.exe" -quiet
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\MSMSGS.EXE" /background
O4 - HKCU\..\Run: [MoneyAgent] "c:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: Share in Hello - {B13B4423-2647-4cfc-A4B3-C7D56CB83487} - C:\Program Files\Hello\PicasaCapture.dll
O9 - Extra 'Tools' menuitem: Share in H&ello - {B13B4423-2647-4cfc-A4B3-C7D56CB83487} - C:\Program Files\Hello\PicasaCapture.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - c:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra button: Advisor - {CFA5252F-E95F-4E6E-9A0F-2BBCE6A52854} - C:\Program Files\COMPAQ\Compaq Advisor\bin\rbaLauncher.exe (file missing) (HKCU)
O14 - IERESET.INF: START_PAGE_URL=http://store.presario.net/scripts/redirectors/presario/storeredir2.dll?s=consumerfav&c=1c02&lc=0409
O16 - DPF: ConferenceRoom Java Client - http://irc.theamateu...com/java/cr.cab
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://activation.rr...oad/tgctlcm.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1408.g.akama...iTunesSetup.exe
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.c.../ymmapi_416.dll
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: HP Configuration Interface Service (HPConfig) - Hewlett-Packard - C:\WINDOWS\system32\HPConfig.exe
O23 - Service: HPWirelessMgr - Hewlett-Packard Co. - C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe


Thanks!
  • 0

#6
Buckeye_Sam

Buckeye_Sam

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Your log looks clean to me.

How are things running on your end? Any problems?
  • 0

#7
dunford

dunford

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It's running okay again!

Thanks eversomuch!
  • 0

#8
Buckeye_Sam

Buckeye_Sam

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Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:
  • Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and reenable system restore to make sure there are no infected files found in a restore point left over from what we have just cleaned.

    You can find instructions on how to enable and reenable system restore here:

    Managing Windows Millenium System Restore

    or

    Windows XP System Restore Guide

    Renable system restore with instructions from tutorial above

  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
      • Change the Download signed ActiveX controls to Prompt
      • Change the Download unsigned ActiveX controls to Disable
      • Change the Initialize and script ActiveX controls not marked as safe to Disable
      • Change the Installation of desktop items to Prompt
      • Change the Launching programs and files in an IFRAME to Prompt
      • Change the Navigate sub-frames across different domains to Prompt
      • When all these settings have been made, click on the OK button.
      • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.
  • Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.

    See this link for a listing of some online & their stand-alone antivirus programs:

    Virus, Spyware, and Malware Protection and Removal Resources

  • Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

    For a tutorial on Firewalls and a listing of some available ones see the link below:

    Understanding and Using Firewalls

  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

  • Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.

    A tutorial on installing & using this product can be found here:

    Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers

  • Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.

    A tutorial on installing & using this product can be found here:

    Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer

  • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

    A tutorial on installing & using this product can be found here:

    Using SpywareBlaster to protect your computer from Spyware and Malware

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.

:tazz: ;)
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#9
Buckeye_Sam

Buckeye_Sam

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :tazz:

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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