[Juniper2]

Verizon DSL claims the problem must be on my side (although 2 days ago it appeared to be on their side) and that I must have a hijacker. Their connection is showing up on the tray and the modem is lit up but I'm getting their error page. What I've done: run Spybot, Ad-ware, and Norton, which had all been updated 1-2 days ago. They found a fair amount of stuff, but nothing looked that serious (don't recognize all the names). Then rebooted in safe mode, ran them all again. Did a system restore (yes I know that seldom works). Right now I'm trying to download new Symantec virus editions on to a floppy from another computer to try to run them on the affected one. What else can I do?


Here's my hijack this log:

Logfile of HijackThis v1.98.2
Scan saved at 11:15:36 PM, on 11/8/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\wxpui.dll/sp.html#27859
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = about:blank
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {00000010-6F7D-442C-93E3-4A4827C2E4C8} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.r...ip/RdxIE601.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1096387163185
O16 - DPF: {6BEA1C48-1850-486C-8F58-C7354BA3165E} (Install Class) - http://updates.lifes...ll/pinstall.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} (YAddBook Class) - http://us.dl1.yimg.c...utocomplete.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.s...ta/SymAData.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.s.../ActiveData.cab

[Advertisements]

Download and run this utility to see if you can regain your Internet access. Then we'll start cleaning your log.

Click here: -> http://www.geekstogo...n=download&id=7

[admin]

Download and run this utility to see if you can regain your Internet access. Then we'll start cleaning your log.

Click here: -> http://www.geekstogo...n=download&id=7

[Juniper2]

Sorry, that didn't work.

I downloaded it to a diskette then ran it on the affected computer and while it seemed to be "repairing" I couldn't get the browser to connect. The Verizon connection seems to be ok but I get the Verizon error screen.

Any other ideas?

Download and run this utility to see if you can regain your Internet access. Then we'll start cleaning your log.

Click here: -> http://www.geekstogo...n=download&id=7

[Juniper2]

Going once, going twice...have to start to reformat soon I guess which is a horror because I'll have to buy a new copy of Microsoft Office Suite. Help!

[admin]

Please download GetService.zip
Extract it to a new folder in the desktop. Double click on the Getservice.bat file to run it. This will create and open a text file named getservice.txt in the same folder. It will then open getservice.txt for you.
getservice.txt will list all active Services. Copy and paste the contents of getservice.txt in your next reply here. From the moment you post your list, until you see a detailed fix written up, DO NOT reboot your system or log off. If you do, the service will have changed and the fix provided will not work

[Juniper2]

I can't do this now because though I have another problem -- I installed a new version of WindowsXP which has the SVPK2 slipstreamed into it, and there's no way to uninstall the SVPK2 now.

Please download GetService.zip
Extract it to a new folder in the desktop. Double click on the Getservice.bat file to run it. This will create and open a text file named getservice.txt in the same folder.  It will then open getservice.txt for you.
getservice.txt will list all active Services. Copy and paste the contents of getservice.txt in your next reply here. From the moment you post your list, until you see a detailed fix written up, DO NOT reboot your system or log off.  If you do, the service will have changed and the fix provided will not work

[Juniper2]

I can't keep this computer down long enough to do the getservices thing, but meanwhile, see my new HJT log after a reinstall of the new Windows XP.

This enabled me to finally connect up to Verizon which was in fact connected and immediately get all the virus killer updates. Norton found and killed something with a name like thau.exe and about 10 others. None seemed serious so I don't know why I couldn't connect.

And I have a lot to learn about what "reformat" means because I thought that was merely reinstalling the OS. Perhaps I should have been partitioning hard drives or whatever. Instead, I see that while all my desktop and document files were wiped, it left programs on, including "Hijack This". I reinstalled them all just in case. Seems clean. Thanks for your help.

Logfile of HijackThis v1.98.2
Scan saved at 3:19:51 PM, on 11/10/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\HijackThis.exe

O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn0\ycomp5_5_7_0.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn0\ycomp5_5_7_0.dll
O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKCU\..\Run: [ATI Launchpad] "C:\Program Files\ATI Multimedia\main\launchpd.exe"
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O16 - DPF: {88D8E8B7-A33B-4417-A385-8373484D43ED} (InstallHelper Class) - file://C:\DOCUME~1\CATHER~1\LOCALS~1\Temp\ThereInstallHelper.dll
O16 - DPF: {8B486EF6-6B2A-4A1E-BB0D-236CB2DBB8D2} (There Voice Trainer) - file://C:\Program Files\There\ThereClient\ThereVoiceTrainer.dll
O16 - DPF: {AAF421E6-7914-430A-9981-72B31AFF3BF4} (There Launcher) - file://C:\Program Files\There\ThereClient\ThereLauncher.dll
O17 - HKLM\System\CCS\Services\Tcpip\..\{520738F2-2EFD-476B-BF3B-8DB9A7A9E9DE}: NameServer = 151.202.0.85 151.203.0.85

[Gregec]

You may wish to print out a copy of these instructions to follow while you complete this procedure.

Please save Hijack This in a permanent folder (i.e. C:\HJT). This ensures backups are saved and accessible.

Please go offline, close all browsers and any open Windows, making sure that only HijackThis is open. Scan and when it finishes, put an X in the boxes, only next to these following items, then click fix checked.


...list items to fix here...

O16 - DPF: {88D8E8B7-A33B-4417-A385-8373484D43ED} (InstallHelper Class) - file://C:\DOCUME~1\CATHER~1\LOCALS~1\Temp\ThereInstallHelper.dll
O16 - DPF: {8B486EF6-6B2A-4A1E-BB0D-236CB2DBB8D2} (There Voice Trainer) - file://C:\Program Files\There\ThereClient\ThereVoiceTrainer.dll
O16 - DPF: {AAF421E6-7914-430A-9981-72B31AFF3BF4} (There Launcher) - file://C:\Program Files\There\ThereClient\ThereLauncher.dll


Reboot your PC.

If you would please, rescan with HijackThis and post a fresh log in this same topic, and let us know how your system's working.

-Gregec-