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UsrPrmpt.exe Entry Point Not Found


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#1
apoc_metal

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Hello all, I'm a new member here... stumbled across your forums while searching for solutions to this on the web, but it seems noone has really discussed it yet, so I'll be the first!! How exciting!

Anyways, I'm trying to do some troubleshooting for a non-profit organization. A little background: I'm a native Mac user, but am well versed in PC's...

Anyways...

The basic problem:
At startup, an error message pops up:
"UsrPrmpt.exe - Entry Point Not Found"
The procedure entry point GetLongPathNameA could not be located in the dynamic link library KERNEL32.dll. The only button is "OK" and it doesn't seem to be a serious error, as the machine seems to be working fine otherwise...

The machine is running Windows NT 4.00.1381, IE 5 5.00.2314.1003

I was searching around on the web and noticed that perhaps UsrPrmpt is part of Norton Antivirus (which is installed)... also read somewhere that NT doesn't support the GetLongPathNameA call, which may imply it is just too old for whatever software is trying to run?

Thanks for your help, this is a great resource and kudos to all of your for providing your time free of charge!!!! :tazz:
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#2
dsenette

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everything i've found says that its symantec....it is used to tell someone when you have a virus...the fact that it is calling an error is probably due to the fact that nt doesnt support long file names...try disabling autoprotect on the system and see if that stops it....
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#3
apoc_metal

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Hmm... I'm hesitant to disable auto-protect since it's not my computer. Does this imply that it is actually trying to tell me there is a virus?(implying there is a virus...?) Any fix besides just diabling norton? It seems the version of norton installed is 2002, is that just too new for NT?

Yikes, a full system scan hasn't been run since 2002!!! I'll run one now and post if it comes up as anything other than clean...
THanks for your super-quick response!
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#4
dsenette

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it seems that yes...it's trying to let you know it found a virus...and im not sure about 2002's compatability...but i would assume that nt is not friendly with it
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#5
apoc_metal

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it seems that yes...it's trying to let you know it found a virus...and im not sure about 2002's compatability...but i would assume that nt is not friendly with it

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Interesting... well full system scan with updated virus defs found no infection.
So I guess it's just a screwy error message?
Thanks for the help anyways :tazz:
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