[tongaboy]

I have downloaded HijackThis and attached the scan log, below.

Can someone be so kind as to advise me on what needs attention.

Thank you very much!!!







Logfile of HijackThis v1.99.1
Scan saved at 5:26:29 PM, on 7/27/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Lexmark X6100 Series\lxbfbmgr.exe
C:\Program Files\Lexmark X6100 Series\lxbfbmon.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\rirkjqafmxjj.exe
C:\WINDOWS\System32\li32.exe
c:\windows\system32\hzskqrq.exe
D:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
D:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\cmd.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Messenger\msmsgs.exe
D:\Documents and Settings\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://login.passpor...rf?lc=1033&id=2
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\Nail.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AuroraHandlerObj Class - {4AA870AC-8427-42a4-B92E-ECD956197489} - C:\WINDOWS\AuroraHandler.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll (file missing)
O2 - BHO: (no name) - {9366B0FA-7B2C-E700-2AD2-1290E8C90E78} - C:\WINDOWS\cdmdownld\jghuufplnx.dll (file missing)
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - D:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - D:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - D:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - D:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Lexmark X6100 Series] "C:\Program Files\Lexmark X6100 Series\lxbfbmgr.exe"
O4 - HKLM\..\Run: [QuickTime Task] "D:\program files\quicktime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Windows Securty System] rirkjqafmxjj.exe
O4 - HKLM\..\Run: [li start up] li32.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [Power Scan] C:\Program Files\Power Scan\powerscan.exe
O4 - HKLM\..\Run: [Media Access] C:\Program Files\Media Access\MediaAccK.exe
O4 - HKLM\..\Run: [ksofad] c:\windows\system32\hzskqrq.exe r
O4 - HKLM\..\RunServices: [Windows Securty System] rirkjqafmxjj.exe
O4 - HKLM\..\RunServices: [li start up] li32.exe
O4 - HKCU\..\Run: [PhotoShow Deluxe Media Manager] D:\PROGRA~1\Ahead\NEROPH~1\data\Xtras\mssysmgr.exe
O4 - HKCU\..\Run: [li start up] li32.exe
O4 - HKCU\..\RunServices: [li start up] li32.exe
O4 - Global Startup: Acrobat Assistant.lnk = D:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Microsoft Office.lnk = D:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} (SupportSoft SmartIssue) - http://www.symantec....trl/tgctlsi.cab
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://www.symantec....trl/tgctlsr.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec....rl/LSSupCtl.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1122435792265
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - http://www.symantec....rl/SymAData.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Hardware Clock Driver (hwclock) - Unknown owner - C:\WINDOWS\System32\hwclock.exe (file missing)
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - D:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: System Startup Service (SvcProc) - Unknown owner - C:\WINDOWS\svcproc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: Windows Process Moniter - Unknown owner - C:\WINDOWS\winmon.exe (file missing)

[Advertisements]

Hi and welcome to GeeksToGo! My name is Sam and I will be helping you.

First I need you to download and prepare some tools that we will need to remove the infection that you have.

• Please download Ewido Security Suite
  • Install ewido security suite
  • When installing, under "Additional Options" uncheck..
    • Install background guard
    • Install scan via context menu
  • Launch ewido, there should be an icon on your desktop, double-click it.
  • You will need to update ewido to the latest definition files.
    • On the left hand side of the main screen click update.
    • Then click on Start Update.
  • The update will start and a progress bar will show the updates being installed.
    (the status bar at the bottom will display "Update successful")
  • Exit ewido. DO NOT scan yet.
  If you are having problems with the updater, you can use this link to manually update ewido.
  Ewido Manual Updates
  
  
• Please download CCleaner
  Install it, but do not run it yet.
  
  
• Please download Nailfix Utility
  Save it to your desktop, but do not run it yet.

==============


Now that you have the right tools we can start fixing your problem.

Please print out these instructions as the rest of this fix must be done in Safe mode and you won't be able to access the Internet.

Please reboot your computer in SafeMode by doing the following:

• Restart your computer
• After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
• Instead of Windows loading as normal, a menu should appear
• Select the first option, to run Windows in Safe Mode.

* if you have trouble getting into Safe mode go here for more info.


==============


Once in Safe mode, please follow these steps:

• Double-click on nailfix.exe.
  Click "Next" in the setup, then make sure "Run Nailfix" is checked and click "Finish".
  Your desktop and icons will disappear and reappear, and a window should open and close very quickly --- this is normal.
  
  
• Now open ewido and do a scan of your system.
  • Click on scanner
  • Click on Complete System Scan and the scan will begin.
  • You will need to step through the process of cleaning files one-by-one.
  • If ewido detects a file you KNOW to be legitimate, select none as the action.
  • DO NOT select "Perform action on all infections"
  • If you are unsure of any entry found select none for now as the action.
  • Once the scan has completed, there will be a button located on the bottom of the screen named Save report
  • Click Save report.
  • Save the report .txt file to your desktop or a location where you can find it easily.
• Run Hijackthis again, click scan, and Put a checkmark next to each of these. Then close all other windows--you should only see HijackThis on your Desktop--and click the Fix Checked button.
  
  
  R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
  F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\Nail.exe
  O2 - BHO: AuroraHandlerObj Class - {4AA870AC-8427-42a4-B92E-ECD956197489} - C:\WINDOWS\AuroraHandler.dll
  O2 - BHO: (no name) - {9366B0FA-7B2C-E700-2AD2-1290E8C90E78} - C:\WINDOWS\cdmdownld\jghuufplnx.dll (file missing)
  O4 - HKLM\..\Run: [Windows Securty System] rirkjqafmxjj.exe
  O4 - HKLM\..\Run: [li start up] li32.exe
  O4 - HKLM\..\Run: [Power Scan] C:\Program Files\Power Scan\powerscan.exe
  O4 - HKLM\..\Run: [Media Access] C:\Program Files\Media Access\MediaAccK.exe
  O4 - HKLM\..\Run: [ksofad] c:\windows\system32\hzskqrq.exe r
  O4 - HKLM\..\RunServices: [Windows Securty System] rirkjqafmxjj.exe
  O4 - HKLM\..\RunServices: [li start up] li32.exe
  O4 - HKCU\..\Run: [li start up] li32.exe
  O4 - HKCU\..\RunServices: [li start up] li32.exe
  O23 - Service: System Startup Service (SvcProc) - Unknown owner - C:\WINDOWS\svcproc.exe
  O23 - Service: Windows Process Moniter - Unknown owner - C:\WINDOWS\winmon.exe (file missing)
  
  
  
• Delete these files, if found.
  
  C:\WINDOWS\Nail.exe
  C:\WINDOWS\AuroraHandler.dll
  C:\WINDOWS\cdmdownld\jghuufplnx.dll
  C:\WINDOWS\svcproc.exe
  C:\WINDOWS\winmon.exe
  c:\windows\system32\hzskqrq.exe
  C:\WINDOWS\System32\rirkjqafmxjj.exe
  C:\WINDOWS\System32\li32.exe
  C:\Program Files\Power Scan
  C:\Program Files\Media Access
  
  
• Now run CCleaner.
  • Uncheck "Cookies" under "Internet Explorer".
  • If running Firefox: click on the "Applications" tab and uncheck "Cookies" under "Firefox".
  • Click on Run Cleaner in the lower right-hand corner. This can take quite a while to run.

Finally, restart your computer in normal mode and please post a new HijackThis log, as well as the report log from the Ewido scan by using Add Reply

[Buckeye_Sam]

Hi and welcome to GeeksToGo! My name is Sam and I will be helping you.

First I need you to download and prepare some tools that we will need to remove the infection that you have.

• Please download Ewido Security Suite
  • Install ewido security suite
  • When installing, under "Additional Options" uncheck..
    • Install background guard
    • Install scan via context menu
  • Launch ewido, there should be an icon on your desktop, double-click it.
  • You will need to update ewido to the latest definition files.
    • On the left hand side of the main screen click update.
    • Then click on Start Update.
  • The update will start and a progress bar will show the updates being installed.
    (the status bar at the bottom will display "Update successful")
  • Exit ewido. DO NOT scan yet.
  If you are having problems with the updater, you can use this link to manually update ewido.
  Ewido Manual Updates
  
  
• Please download CCleaner
  Install it, but do not run it yet.
  
  
• Please download Nailfix Utility
  Save it to your desktop, but do not run it yet.

==============


Now that you have the right tools we can start fixing your problem.

Please print out these instructions as the rest of this fix must be done in Safe mode and you won't be able to access the Internet.

Please reboot your computer in SafeMode by doing the following:

• Restart your computer
• After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
• Instead of Windows loading as normal, a menu should appear
• Select the first option, to run Windows in Safe Mode.

* if you have trouble getting into Safe mode go here for more info.


==============


Once in Safe mode, please follow these steps:

• Double-click on nailfix.exe.
  Click "Next" in the setup, then make sure "Run Nailfix" is checked and click "Finish".
  Your desktop and icons will disappear and reappear, and a window should open and close very quickly --- this is normal.
  
  
• Now open ewido and do a scan of your system.
  • Click on scanner
  • Click on Complete System Scan and the scan will begin.
  • You will need to step through the process of cleaning files one-by-one.
  • If ewido detects a file you KNOW to be legitimate, select none as the action.
  • DO NOT select "Perform action on all infections"
  • If you are unsure of any entry found select none for now as the action.
  • Once the scan has completed, there will be a button located on the bottom of the screen named Save report
  • Click Save report.
  • Save the report .txt file to your desktop or a location where you can find it easily.
• Run Hijackthis again, click scan, and Put a checkmark next to each of these. Then close all other windows--you should only see HijackThis on your Desktop--and click the Fix Checked button.
  
  
  R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
  F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\Nail.exe
  O2 - BHO: AuroraHandlerObj Class - {4AA870AC-8427-42a4-B92E-ECD956197489} - C:\WINDOWS\AuroraHandler.dll
  O2 - BHO: (no name) - {9366B0FA-7B2C-E700-2AD2-1290E8C90E78} - C:\WINDOWS\cdmdownld\jghuufplnx.dll (file missing)
  O4 - HKLM\..\Run: [Windows Securty System] rirkjqafmxjj.exe
  O4 - HKLM\..\Run: [li start up] li32.exe
  O4 - HKLM\..\Run: [Power Scan] C:\Program Files\Power Scan\powerscan.exe
  O4 - HKLM\..\Run: [Media Access] C:\Program Files\Media Access\MediaAccK.exe
  O4 - HKLM\..\Run: [ksofad] c:\windows\system32\hzskqrq.exe r
  O4 - HKLM\..\RunServices: [Windows Securty System] rirkjqafmxjj.exe
  O4 - HKLM\..\RunServices: [li start up] li32.exe
  O4 - HKCU\..\Run: [li start up] li32.exe
  O4 - HKCU\..\RunServices: [li start up] li32.exe
  O23 - Service: System Startup Service (SvcProc) - Unknown owner - C:\WINDOWS\svcproc.exe
  O23 - Service: Windows Process Moniter - Unknown owner - C:\WINDOWS\winmon.exe (file missing)
  
  
  
• Delete these files, if found.
  
  C:\WINDOWS\Nail.exe
  C:\WINDOWS\AuroraHandler.dll
  C:\WINDOWS\cdmdownld\jghuufplnx.dll
  C:\WINDOWS\svcproc.exe
  C:\WINDOWS\winmon.exe
  c:\windows\system32\hzskqrq.exe
  C:\WINDOWS\System32\rirkjqafmxjj.exe
  C:\WINDOWS\System32\li32.exe
  C:\Program Files\Power Scan
  C:\Program Files\Media Access
  
  
• Now run CCleaner.
  • Uncheck "Cookies" under "Internet Explorer".
  • If running Firefox: click on the "Applications" tab and uncheck "Cookies" under "Firefox".
  • Click on Run Cleaner in the lower right-hand corner. This can take quite a while to run.

Finally, restart your computer in normal mode and please post a new HijackThis log, as well as the report log from the Ewido scan by using Add Reply

[tongaboy]

ok, things are completed fried since this post was made...should i repost my log?

in the interim, i had downloaded most of the lol i found your pic!

lol i found your pic!

prlol i found your pic!

olol i found your pic!

grlol i found your pic!

amslol i found your pic!

i wlol i found your pic!

as slol i found your pic!

uplol i found your pic!

pose to and ran them according to instructions.....

please help...i am gettin grun over by this machine, as you can see

lol i found your pic!

lol i found your pic!

lol i found your pic!

lol i found your pic!

lol i found your pic!

lol i found your pic!

lol i found your pic!

lol i found your pic!

THanks tongaboy

[tongaboy]

HELP

Please, let's start from the very beginning.

What should I do first assuming no log and some programs were downloaded and run prior to your instructions.

sorry, but i will try to follow.....and i am overrun with stuff printing itself everywhere.....not sure i can save, print etc but i could go somewhere else and get instructions if necessary.....

thank you kindly

SOS

[Buckeye_Sam]

You don't need to go anywhere else to get help. I will go as many steps as we need to get you cleaned up. I've worked on badly infected computers myself so I understand how frustrating it can be to try to follow all these instructions on a sick computer.

Even if you have already run some of these programs, please follow the steps I have outlined as well as you can. The logs that you provide in the next step will help me understand what was and still is on your computer. Then I can determine the next best course of action.

If you are having problems with popups and printing, just print out my instructions, or save them to a text file. Then disconnect your printer and your Internet connection. You should have a much easier time once you get into Safe mode also.

I'll be here to help as long as it takes.

Sam

[Buckeye_Sam]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.