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Virus disaster - Please help [RESOLVED]


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#1
Dudeman

Dudeman

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Go easy with me. I'm not computer illeterate but this one has proven quite a challenge and I am at a loss for what to do.

My Norton has indicated that I am infected with Bloodhound.W32.EP and that Wininet.dll is also infected. I have this round red icon in my system tray that has not been there before. A mouseover says "Your system is infected". Clicking on the icon takes me to a web page for PSGuard http://www.psguard.com/?aff=9&sub=0

My desktop is now black and has red text on the screen saying something to the effect of, WARNING! You are infected...

Please, I need help fast guys/gals. This has my whole online business stalled. Here's the HJT log:

Logfile of HijackThis v1.99.1
Scan saved at 8:45:34 PM, on 07/28/2005
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v5.50 (5.50.4134.0600)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\PROGRAM FILES\DIRECPC\BIN\DPCPROXY.EXE
C:\WINDOWS\SYSTEM\MDM.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\NAVAPW32.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\POPROXY.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\BROWSER MOUSE\MOUSE32A.EXE
C:\WINDOWS\SYSTEM\MSMSGS.EXE
C:\WINDOWS\SYSTEM\INTELL32.EXE
C:\WINDOWS\RunDLL.exe
C:\PROGRAM FILES\PANICWARE\POP-UP STOPPER FREE EDITION\PSFREE.EXE
C:\PROGRAM FILES\DIRECPC\BIN\DPCSTART.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\DIRECPC\BIN\DPCNAV.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\WINDOWS\SYSTEM\LIGHTS.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\HIJACKTHIS\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchAssistant = res://C:\WINDOWS\system32\shdocpe.dll/asst.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\shdocpe.dll/asst.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchURL = res://C:\WINDOWS\system32\shdocpe.dll/asst.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\shdocpe.dll/asst.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\shdocpe.dll/asst.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = res://C:\WINDOWS\system32\shdocpe.dll/asst.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://www.searchv.com/w/search.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\shdocpe.dll/asst.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = res://C:\WINDOWS\system32\shdocpe.dll/asst.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank
N1 - Netscape 4: user_pref("browser.startup.homepage", "http://www.yahoo.com/"); (C:\Program Files\Netscape\Users\msimmons\prefs.js)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: (no name) - {F264E777-7AB7-4BEB-8A42-5C37C8F4B6B4} - (no file)
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [Norton Auto-Protect] C:\PROGRA~1\NORTON~1\NAVAPW32.EXE /LOADQUIET
O4 - HKLM\..\Run: [Win32SysTray] C:\MIKE'S FILES\PROGRAMS\LOG2\WIN32.exe
O4 - HKLM\..\Run: [DXM6Patch_981116] C:\WINDOWS\p_981116.exe /Q:A
O4 - HKLM\..\Run: [Norton eMail Protect] C:\Program Files\Norton AntiVirus\POPROXY.EXE
O4 - HKLM\..\Run: [GRA] C:\Cabs\grainstall\GRA.exe
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [FLMOFFICE4DMOUSE] C:\Program Files\Browser MOUSE\mouse32a.exe
O4 - HKLM\..\Run: [RegSvr32] C:\WINDOWS\SYSTEM\msmsgs.exe
O4 - HKLM\..\Run: [intell32.exe] C:\WINDOWS\SYSTEM\intell32.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [Win32SysTray] C:\MIKE'S FILES\PROGRAMS\LOG2\WIN32.exe
O4 - HKLM\..\RunServices: [DPCProxyLoadOnStartup] C:\PROGRA~1\DIRECPC\bin\dpcproxy.exe -start
O4 - HKLM\..\RunServices: [Machine Debug Manager] C:\WINDOWS\SYSTEM\MDM.EXE
O4 - HKCU\..\Run: [Taskbar Display Controls] RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRAM FILES\PANICWARE\POP-UP STOPPER FREE EDITION\PSFREE.EXE"
O4 - Startup: dpcstart.lnk = C:\Program Files\DirecPC\BIN\dpcstart.exe
O4 - Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - User Startup: dpcstart.lnk = C:\Program Files\DirecPC\BIN\dpcstart.exe
O4 - User Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O8 - Extra context menu item: &Define - c:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O8 - Extra context menu item: Look Up in &Encyclopedia - c:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O8 - Extra context menu item: Take an eNote - res://C:\WINDOWS\SYSTEM\enotebar.dll/#206
O9 - Extra button: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - c:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra 'Tools' menuitem: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - c:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra button: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - c:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O9 - Extra 'Tools' menuitem: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - c:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: MSN Messenger Service - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0522.DLL
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0522.DLL
O9 - Extra button: (no name) - {BA80C3CF-9519-4754-9523-D93B2F56C68F} - res://C:\WINDOWS\SYSTEM\enotebar.dll/#223 (file missing)
O9 - Extra 'Tools' menuitem: Take an eNote - {BA80C3CF-9519-4754-9523-D93B2F56C68F} - res://C:\WINDOWS\SYSTEM\enotebar.dll/#223 (file missing)
O9 - Extra button: (no name) - {BA80C3CE-9519-4754-9523-D93B2F56C68F} - res://C:\WINDOWS\SYSTEM\enotebar.dll/#207 (file missing)
O9 - Extra 'Tools' menuitem: View eNotes - {BA80C3CE-9519-4754-9523-D93B2F56C68F} - res://C:\WINDOWS\SYSTEM\enotebar.dll/#207 (file missing)
O9 - Extra button: (no name) - {BA80C3CD-9519-4754-9523-D93B2F56C68F} - res://C:\WINDOWS\SYSTEM\enotebar.dll/#224 (file missing)
O9 - Extra 'Tools' menuitem: Edit eNotes - {BA80C3CD-9519-4754-9523-D93B2F56C68F} - res://C:\WINDOWS\SYSTEM\enotebar.dll/#224 (file missing)
O9 - Extra button: (no name) - {DE9766E9-6920-4f84-95DB-9E5E2D9A612B} - http://www.my-enotes.com/support.asp (file missing)
O9 - Extra 'Tools' menuitem: eNotes Help - {DE9766E9-6920-4f84-95DB-9E5E2D9A612B} - http://www.my-enotes.com/support.asp (file missing)
O9 - Extra button: (no name) - {B9FF898B-CD56-4503-8D5C-B2681CE0F59A} - (no file)
O12 - Plugin for .avi: C:\PROGRAM FILES\NETSCAPE\COMMUNICATOR\PROGRAM\PLUGINS\npavi32.dll
O12 - Plugin for .swf: C:\PROGRAM FILES\NETSCAPE\COMMUNICATOR\PROGRAM\PLUGINS\npswf32.dll
O12 - Plugin for .mid: C:\PROGRAM FILES\NETSCAPE\COMMUNICATOR\PROGRAM\PLUGINS\npaudio.dll
O12 - Plugin for .wav: C:\PROGRAM FILES\NETSCAPE\COMMUNICATOR\PROGRAM\PLUGINS\npaudio.dll
O15 - Trusted Zone: www.ebay.com
O15 - Trusted Zone: http://www.webadept.net
O16 - DPF: {351CF0CE-B05A-11D2-ABD9-00104B685417} (PWImageControl Class) - http://ebay.sj.ipixm...tiveXImgCtl.cab
O16 - DPF: {CD17FAAA-17B4-4736-AAEF-436EDC304C8C} (ContentAuditX Control) - http://a840.g.akamai...uditControl.cab
O16 - DPF: {6B4788E2-BAE8-11D2-A1B4-00400512739B} (PWMediaSendControl Class) - http://216.249.24.14...tiveXImgCtl.CAB
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installen...gine/isetup.cab
O16 - DPF: {6FB9FE59-7D3B-483D-9909-C870BE5AFA1F} (DiskHealth Class) - http://www.pcpitstop.../diskhealth.cab
O16 - DPF: {7160FB1B-3DE0-4C42-81F0-41B4269990B0} (MSN Money Ticker) - http://fdl.msn.com/p.../v12/ticker.cab
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg...v45/yacscom.cab
O16 - DPF: {861DB4B6-3838-11D2-8E50-002018200E57} (MrSIDI Control) - http://data6.archive..._cab/MrSIDI.cab
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akama...meInstaller.exe
O16 - DPF: {072D3F2E-5FB6-11D3-B461-00C04FA35A21} (CFForm Runtime) - http://www.historyto...sses/CFJava.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akama...meInstaller.exe
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg...l_v1-0-3-17.cab
O17 - HKLM\System\CCS\Services\VxD\MSTCP: Domain = direcway.com
O17 - HKLM\System\CCS\Services\VxD\MSTCP: SearchList = direcway.com
O17 - HKLM\System\CCS\Services\VxD\MSTCP: NameServer = 66.82.4.8
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#2
greyknight17

greyknight17

    Malware Expert

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Welcome to GTG.

Download smitRem.zip at http://noahdfear.gee.../click.php?id=1 and save the file to your desktop.
Unzip the file to it's own folder on the desktop.

Please download the trial version of Ewido Security Suite at http://www.ewido.net/en/download/ and read the Ewido setup instructions at http://rstones12.gee.../ewidosetup.htm. Install it, and update the definitions to the newest files. Do NOT run a scan yet.

If you have not already installed Ad-Aware SE 1.06, follow the download and setup instructions at http://rstones12.gee...areSE_setup.htm. Otherwise, check for updates. Don't run it yet!

Download CWShredder at http://www.greyknigh.../CWShredder.exe and run it. Click on 'I Agree' button if you agree. Click on 'Fix' (it will automatically fix anything it finds for you) and then click OK. If it asks if you want to delete a certain random file, choose No and post that filename here. Let it finish the scan and then hit Next and Exit.

Download AboutBuster http://www.greyknigh...AboutBuster.zip and unzip the files to a folder on your Desktop. Run AboutBuster and click OK. Click Update button to see if there are any updates. Close the program now.

Restart your computer and boot into Safe Mode by hitting the F8 key repeatedly until a menu shows up (and choose Safe Mode from the list). In some systems, this may be the F5 key, so try that if F8 doesn't work.

Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchAssistant = res://C:\WINDOWS\system32\shdocpe.dll/asst.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\shdocpe.dll/asst.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchURL = res://C:\WINDOWS\system32\shdocpe.dll/asst.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\shdocpe.dll/asst.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\shdocpe.dll/asst.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = res://C:\WINDOWS\system32\shdocpe.dll/asst.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://www.searchv.com/w/search.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\shdocpe.dll/asst.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = res://C:\WINDOWS\system32\shdocpe.dll/asst.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank
O3 - Toolbar: (no name) - {F264E777-7AB7-4BEB-8A42-5C37C8F4B6B4} - (no file)
O4 - HKLM\..\Run: [Win32SysTray] C:\MIKE'S FILES\PROGRAMS\LOG2\WIN32.exe
O4 - HKLM\..\Run: [RegSvr32] C:\WINDOWS\SYSTEM\msmsgs.exe
O4 - HKLM\..\Run: [intell32.exe] C:\WINDOWS\SYSTEM\intell32.exe
O4 - HKLM\..\RunServices: [Win32SysTray] C:\MIKE'S FILES\PROGRAMS\LOG2\WIN32.exe


Open the smitRem folder and double click on the RunThis.bat file to start the tool. Follow the prompts on the screen. Wait for the tool to complete and disk cleanup to finish.

Run AboutBuster and click Begin Removal button. Once that's done, just hit the OK button. Click Exit once you are done. Click the OK button and it should exit. Open up the 'Ab LogFile.txt' (which was created in the same folder as AboutBuster) and post the log here.

Delete these if found:

C:\MIKE'S FILES\PROGRAMS\LOG2\WIN32.exe
C:\WINDOWS\SYSTEM\msmsgs.exe
C:\WINDOWS\SYSTEM\intell32.exe
C:\WINDOWS\system32\shdocpe.dll


The tool will create a log named smitfiles.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.

Open Ad-aware and do a full scan. Remove all it finds.

Run Ewido:

* Click on scanner.
* Click on Complete System Scan and the scan will begin.
* NOTE: During some scans with ewido it is finding cases of false positives.
* You will need to step through the process of cleaning files one-by-one.
* If Ewido detects a file you KNOW to be legitimate, select none as the action.
* Do NOT select 'Perform action on all infections'.
* If you are unsure of any entry found, select none for now.
* When the scan is finished, click the Save report button at the bottom of the screen.
* Save the report to your desktop.

Close Ewido.

Next go to Control Panel->Display->Desktop->Customize Desktop->Web-> Uncheck 'Security Info' if present.

Reboot back into Windows and go to http://www.pandasoft...n_principal.htm to do a full system scan. Make sure the autoclean box is checked. Save the scan log and post it along with a new HijackThis log, the contents of the smitfiles.txt log and the Ewido log (if you ran it).
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#3
Dudeman

Dudeman

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My problem is resolved. Thank you.
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#4
greyknight17

greyknight17

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Did the above fix solve it? Please post the logs requested for a double check.
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#5
greyknight17

greyknight17

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :tazz:

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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