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Help! adware.adpopup won't go away! [CLOSED]


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#1
angelkitten

angelkitten

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Ahhh!! I have been trying for hours to get rid of the adware.adpopup spyware, and it won't get out of my computer!

I have run adaware, spybot, and norton security 2005. Adaware & norton see the problem but can't seem to fix it. As soon as I reboot, the popups come back. I have looked on symantec's website and followed their instructions to no avail! Also, now there appears to be something called winantispyware 2005 trying to download and I can't make it stop either! :tazz: Please help!

Here is my hijack this log:

Logfile of HijackThis v1.99.1
Scan saved at 11:43:51 AM, on 7/29/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\Program Files\Common Files\Symantec Shared\ccProxy.exe
D:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
D:\Program Files\Norton Internet Security\ISSVC.exe
D:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
D:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
D:\WINDOWS\system32\spoolsv.exe
D:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
D:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
D:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
D:\WINDOWS\htpatch.exe
D:\WINDOWS\SOUNDMAN.EXE
D:\WINDOWS\system32\ctfmon.exe
D:\Program Files\Hewlett-Packard\Toolbox\StatusClient\StatusClient.exe
D:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
D:\Program Files\Common Files\Symantec Shared\ccApp.exe
D:\WINDOWS\Downloaded Program Files\UWAS5LP_0001_0722NetInstaller.exe
D:\Program Files\Messenger\msmsgs.exe
D:\WINDOWS\System32\svchost.exe
D:\Program Files\Hewlett-Packard\Toolbox\jre\bin\javaw.exe
D:\Program Files\Internet Explorer\iexplore.exe
D:\WINDOWS\explorer.exe
D:\Program Files\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp.../search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - D:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - D:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: MSEvents Object - {B8B55274-0F9A-41E5-9067-A3539BD9E860} - D:\WINDOWS\security\logs\svrad.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - D:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - D:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - D:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NeroFilterCheck] D:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [HTpatch] D:\WINDOWS\htpatch.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [StatusClient 2.6] D:\Program Files\Hewlett-Packard\Toolbox\StatusClient\StatusClient.exe /auto
O4 - HKLM\..\Run: [TomcatStartup 2.5] D:\Program Files\Hewlett-Packard\Toolbox\hpbpsttp.exe
O4 - HKLM\..\Run: [HP Software Update] "D:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [ccApp] "D:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] D:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [NI.UWAS5LP_0001_0722] "D:\WINDOWS\Downloaded Program Files\UWAS5LP_0001_0722NetInstaller.exe"
O4 - HKCU\..\Run: [MSMSGS] "D:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] D:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - D:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O20 - Winlogon Notify: svrad - D:\WINDOWS\security\logs\svrad.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - D:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - D:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: Pml Driver HPZ12 - HP - D:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - D:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - D:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
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#2
Buckeye_Sam

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Hi and welcome to GeeksToGo! My name is Sam and I will be helping you. :tazz:


Step 1:

Please download Process Explorer by Systernals from HERE

Also download KillBox by Option^Explicit from HERE


Step 2:

Download the file and save it to your desktop:

FixVundo Registry File


Step 3:

Print out the following instructions as you will not have Internet Access for the rest of this fix.

Then boot up in SAFE MODE

The rest of this fix must be done in safe mode.


Unzip Process Explorer and double click on procexp.exe

In the top section of the Process Exlporer screen double-click on winlogon.exe to bring up the winlogon.exe properties screen. Click on the Threads tab at the top.

Once you see this screen click on each instance of svrad.dll once and then click the kill button.

After you have killed all of the svrad.dll's under winlogon click OK.

If you see any .ini or ,bak files with either the same name or the file name in reverse, kill them as well

Next double-click on explorer.exe, select the Threads tab, and again click once on each instance of svrad.dll then click the kill button.

If you see any .ini or ,bak files with either the same name or the file name in reverse, kill them as well

Once you have done that click OK again.

Next run HijackThis and place a check beside each of the following.


O2 - BHO: MSEvents Object - {B8B55274-0F9A-41E5-9067-A3539BD9E860} - D:\WINDOWS\security\logs\svrad.dll
O20 - Winlogon Notify: svrad - D:\WINDOWS\security\logs\svrad.dll


Now click fix checked and close HijackThis.


Now double-click on the vundo.reg file that you saved on your desktop earlier and allow it to merge with the registry.


Step 4:

Double click on Killbox.exe and then check the delete on reboot button.

Enter the following filepath and filename into the Full path of file to delete box

D:\WINDOWS\security\logs\svrad.dll

Click the red circle with the white x and say yes to the delete prompt but no to reboot now
then repeat with any of the reverse named .bak or .ini files

after you have input the last file name then reboot

After your computer has rebooted please run Hijackthis again and post a new HijackThis log.
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#3
Buckeye_Sam

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Due to lack of feedback, this topic has been closed.

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