I ordered a new Dell computer, with Windows XP, media center edition, version 5.1. It arrived quickly but kept crashing, a technician came out and said I needed a new computer. Months later I still did not have the computer. It finally arrived, in a box marked REFURBISHED. I have not used it much but whenever I do, and try to shut it down, it shuts down, the screen goes black, then it restarts itself. The only way I can shut it off is to wait until the exact second it is off, then turn off the power source to it.
I am fed up with Dell, I can never speak with a live person on their support line except a person from another country who is only looking up the answer to your question in a book, and now I may have a refurbished computer that is a pain to shut off.
What should I do?