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Remote access unable to grant access


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#1
Tracski5

Tracski5

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I am trying to connect to a computer in my office in Houston using the Remote Access in the help & support part of Windows XP.
I have XP Professional SP2 my houston computer has SP1

After adding the email address to invite a friend, they submit the request and then get an error message that says this program is not responding.

Have tried disk defrag, restarting all the typical stuff.

Any ideas

thanks
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#2
dsenette

dsenette

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have they tried getting sp2?
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#3
dsenette

dsenette

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did they actually enable remote assistance on the machine?
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#4
Tracski5

Tracski5

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yes to both questions.
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