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HP 640b Lightscribe

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I have an HP 640b lightscribe +/- DVD writer. I am hoping someone can give me advice on problems during the FINALIZING stage. For some reason, everytime it is finalizing, it makes my program freeze up - no matter which program I use. I also have an internal Pioneer DVD-RW DVR-108 writer and it is not having any problems. I have tested between the two of them of backing up the same movies in with the same programs under all the same circumstances just to be sure it is not an software issue. All I can say right now is My Pioneer is doing everything correctly, but the HP is NOT. I have to believe it is something with the hardware.

I went to the hp site to see if there was a firmware upgrade and they didnt even list my writer. they listed two others with different letters but I checke dthe comp system to ensure that mine is really a 640b and it does say that.

Have tried different versions of blank dvd's also. Any help would be appreciated. Have checked other forums and found others having the same problem. But no answers. And from what I've heard, HP is no help.
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Hi and welcome to Geeks to Go. You could try using the HP web page support to ask them about a firmware update for the drive. Tell them the specific problem that you are experiencing. I have used that to ask questions about my old HP PIII and the did answer my questions. I also have a Compaq (now HP) and they answered questions I asked about that as well. If all else fails, just replace the drive!
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I read an article recently about the lightscribe drives and it wasnt very good, apparently they are pretty unreliable drives and slow to write for the price. The HP techsupport is the est idea.
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