This guy at HP is a dumb*ss
Justin Long: Yes, we have two computers, a Dell and an HP. I am on my mom's Dell right now.
Stuart S: Is it possible for you to send the whole page as an attachment to my supervisors e-mail account?
Justin Long: yes, that is possible.
Stuart S: Please send it to my supervisors e-mail account i.e., firstname.lastname@example.org
Justin Long: Can you give me an ETA on how long it will take to get a response? I work off the computer and it is vital for me to get it running ASAP.
Stuart S: Justin, we need to communicate through chat support to get the issue resolve.
As soon as you send it to my supervisors e-mail account I can look at the whole page.
Justin Long: i sent tit
Justin Long: sent it*
Stuart S: Please give me 5 minutes to check out with my supervisor.
Justin Long: Alright, thank you for your time
Stuart S: You are welcome.
Stuart S: Please give me 5 more minutes as my supervisor was away from his desk.
Justin Long: no problem
Stuart S: Thank you for being online.
I have received the screen shot.
Stuart S: You have mentioned that in choice B you get 5 choices, by using down arrow key select Last Know Good Configuration and press enter.
Justin Long: I tried that and it gives me the XP Startup screen, then it gives me the HP screen, and then it goes back to the screen I started at
Justin Long: every choice goes back to that first screen
Stuart S: Okay.
Stuart S: Do you have WinXP startup disc with you?
Justin Long: I have one, but it's for a Dell computer, I've already put it inside the HP and tried it but nothing happens :-/
Justin Long: And XP came pre-installed so I don't have a disk
Justin Long: Ill be right back. emergency in real life
Stuart S: Do you have any important information stored on the computer?
Justin Long: i have software but that can be replaced
Justin Long: im more worried about losing my 4 year old music collection.but if i have to rid my computer of it to get it to work i will
Justin Long: anyway ill Be Right Back
Stuart S: Justin, in that case I would suggest you remove the hard disk drive connect to another computer as secondary hard drive.
Stuart S: Then transfer the music collection to primary hard drive and place back the hard drive.
Stuart S: After that you can go ahead with performing recovery.
Stuart S: Are you connected to chat support?
Stuart S: Visit the following link : http://support.micro...kb;en-us;314079
Note: - The above-mentioned URL will take you to a non-HP Web site. HP does not control and is not responsible for information outside of the HP Web site.
Justin Long: ok im back
Justin Long: my brother fell down the stairs and was bleeding
Stuart S: Did you receive my previous messages?
Justin Long: Yes sir
Justin Long: and im not worried about losing the music, i just have to rip them back onto my computer
Justin Long: what am i supposed to be doing at the microsoft site?
Stuart S: The Microsoft link that I have provided will guide you in creating a boot of disk for Windows XP operating system and tries booting the computer.
If the issue persists then you need to connect this hard drive to another computer and backup the data.
Justin Long: a floppy boot disk? and cna i do it off of this computer?
Stuart S: You can do it from any computer which has Win XP Operating System.
Justin Long: awesome
Justin Long: the link you sent put me at the Microsoft Support homepage, where shou I go from there?
Justin Long: should*
Justin Long: http://support.micro...id=1173&sid=182
Justin Long: is that where i should be?
Stuart S: Microsoft web site will provide the files required for the computer to boot, please copy those files to floppy.
Justin Long: but where on tge website are the files located??
Stuart S: You need to copy those files from different WinXP computer.
Justin Long: im thoroughly confused on what I should be doig
Justin Long: doing*
I'm justin and hes stuart, and I have no idea what he's trying to say, and english obviously wasn't his first language
Edited by logan11, 05 August 2005 - 05:37 PM.