since she had switched to a different Internet Provider.
So, what I did was:
Clicked on the Start button
Then, went to Control Panel
Clicked on Internet Options
Went to PROGRAMS which was on the top tab
Changed where it said E-mail: Outlook Express to Hotmail
Clicked Apply then OK
After that, I signed her up with a hotmail account.
Now, it is working great.
Sarah: age 13