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usb not working


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#1
collrest

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my usb not working somehow....... i try all the slots.
i connect the usb wire to my comp and it doesnt do anything. (it a external harddrive). it works on my brother comp but doesnt work on mines. it loke something is preventing my usb to work or somethingy like that... and i try everything i had in my home and hook it up to my pc... it doesnt work and my printer wont either tooo.... :tazz:
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#2
Samm

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Hi there

Firstly, could we have some system specs please?

Secondly, have you checked in the bios to make sure that your USB controllers are enabled?
If so, have you checked in device manager & made sure that they are correctly listed in there?
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#3
collrest

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wow thxs for the fast reply....
1) System: Microsoft Windows xp Professional version 2002
service pack 2
Intel®
Pentium® 4 CPU 2.60GHz
2.59 GHz, 480 MB of Ram.

the computer type is a shuttle type computer
2) dont know how to do that
3) yes i check already and said it was ok
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#4
Samm

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If the USB controllers are listed as working correctly in device manager, then its probably safe to assume they are enabled in the bios.

Can you tell me, are the USB ports you are trying to use, located on the front of the computer case or are they on the rear next to the PS2 ports etc?
Do you know what motherboard you have? If not, try downloading & running everest :
http://majorgeeks.co...tion_d4181.html

Also, do you have a simple USB device (such as a mouse) you can test on the USB ports?
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#5
collrest

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i tried using the front and the back.. srry but wat are ps2 ports? or u talking about playstation 2 usb ports

srry i dont have any sub device that are simple like a mouse

and the i start downloading and it might take a while cuz im downloading somethingy esle i will repy once its done
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#6
collrest

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k it done and here the results:
Field Value
Motherboard Properties
Motherboard ID 11/11/2003-RS300-SB200-6A664H2bC-00
Motherboard Name Shuttle FT61

Front Side Bus Properties
Bus Type Intel NetBurst
Bus Width 64-bit
Real Clock 200 MHz (QDR)
Effective Clock 800 MHz
Bandwidth 6400 MB/s

Memory Bus Properties
Bus Type DDR SDRAM
Bus Width 64-bit
Real Clock 200 MHz (DDR)
Effective Clock 400 MHz
Bandwidth 3200 MB/s

Chipset Bus Properties
Bus Type ATI A-Link
Bus Width 8-bit
Real Clock 67 MHz (QDR)
Effective Clock 267 MHz
Bandwidth 267 MB/s

Motherboard Physical Info
CPU Sockets/Slots 1 Socket 478
Expansion Slots 1 PCI
RAM Slots 2 DDR DIMM
Integrated Devices Audio, Video, LAN, IEEE-1394
Form Factor Flex ATX
Motherboard Size 180 mm x 250 mm
Motherboard Chipset R9100IGP

Motherboard Manufacturer
Company Name Shuttle Inc.
Product Information http://global.shuttl...mbd_default.asp
BIOS Download http://global.shuttl...ad/Download.asp
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#7
Samm

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Thanks for that info.

The ps2 ports are the ones used for a (non-usb) keyboard/mouse.

Until we resolve your problem, I suggest you just stick to using the rear USB ports - front USB ports are often more flakey & may not even be connected up.

I am assuming the USB printer has its own power supply/mains lead, right? How about the external drive?
Has the printer ever worked (or ever been installed) on this computer before?
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#8
collrest

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ok thxs for the ps2 ports info.
the printer and the external drive have it own power supply.
and the printer worked before and the usb on the back of my pc :tazz: doesnt work too. and just it near a ps2 ports

Edited by collrest, 10 August 2005 - 06:02 PM.

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#9
Samm

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right, so the printer used to work on this computer but suddenly stopped working?
Am I right in thinking that the system can't detect the printer any longer or not?
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#10
collrest

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right, so the printer used to work on this computer but suddenly stopped working?
Am I right in thinking that the system can't detect the printer any longer or not?

View Post

1) yeah
2)maybe it cant detect it cuz some thing is blocking it?
i already send a hijack log and post and reslove it and there nothing esle doing it i guess

Edited by collrest, 10 August 2005 - 06:34 PM.

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#11
Samm

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so would I be correct in thinking, that when you plug the USB external drive into one of the rear usb ports, windows does not register anything being connected at all and the drive does not show up anywhere in My computer or device manager?
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#12
collrest

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yeah!
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#13
Samm

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hmmmm...

ok, can you go into device manager (make sure all your USB devices are unplugged from the computer) and locate :
USB Controller->USB Root hub->properties
Click on the Power tab in properties, then click 'power properties'
You should see two readings - power available & power used.
Let me know what these values are. There may be more than one root hub entry & more than one usb controller in DM, so repeat this for ALL of the USB root hubs.

Next, connect the USB external drive to one of the rear USB ports. Go back to DM & recheck all of the power values for each root hub. If ANY value has altered, let me know.

Also, while your looking in DM at the USB controllers, you should see the chipset manufacturers name listed (eg Intel/Ali/Via/Sis). Let me know which one it is
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#14
collrest

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how do i unpluged my usb when my computer is soo compact! i might pull something else then the usb and make my computer not working!! oh well might at least tried for u.. cuz ur trying the most ;)

oh did u mean like to see if anyting connecting to the usb, i need unplug it. ohhh opps i thoguht u mean like unpulgs the usp itself :tazz:

Edited by collrest, 12 August 2005 - 08:55 AM.

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#15
collrest

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there is no power properties when the click the power tab....
i just put the power available and required:
the first hub: 500 mA per port 3 ports available Power required 0 mA
the second hub: the same as above
k i just attached the external harddrive and nothing happen :tazz:

the manufacturers name is (Standard USB Host Controller) that wat it said....
and it show the location: 0

Edited by collrest, 12 August 2005 - 09:52 AM.

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