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I'm having trouble please help


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#1
Richard Beevers

Richard Beevers

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:tazz:
I would be very grateful if somebody could help me. My computer seems to be infected by all sorts of things. I don't really know too much about computers and the person who would re-boot it for me is away for over a month. I really don't know what to do. Musicmatch won't open anymore when try opening it. The title music plays and then nothing. I have deleted it and re-installed it 3 times and still doesn't work. Another thing is I get an error message coming up when I try and shut my computer down. Also I have the BT Anti Spy thing installed and I run it and it tells me to delete some tracking cookies & Diallers, which I do and then when I run it again they are still there. I had something called Win Fixer download itself but I think I have gotten rid of this though I am not sure. I am just generally having many problems and would be very very grateful if somebody out there could lend me a hand in trying to fix things. I have Norton Anti Virus on my computer but it doesn't seem to protect anything.

Any help would be grate.
Thankyou
Richard
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#2
coachwife6

coachwife6

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Hi Richard. Welcome to GTG. :tazz:

Please Click here!, and follow the recommendations in the guide.

If you're still having trouble, We'll need you to use a free diagnostic tool, Hijack This. Follow the instructions in step five of this guide, and post your log as a new topic in the Hijack This forum. It will get a better response there from the people most qualified to analyze logs.

Most of what Hijack This lists lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.
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