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Visual C++ Runtime Error affecting IE [RESOLVED]


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#1
flyrightdance

flyrightdance

    New Member

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  • 4 posts
Hi

For the past week or so, I've been struggling to remove a problem that arose with IE after I stupidly opened an email which said I'd been sent a greetings card. The card just said something like "With love from the USA" and ever since then, this Runtime Library Error box keeps appearing. If I click on the OK button in the box, then IE shuts down. Although I can ignore the box and carry on using IE with the box in the background.

The error message is as follows:

Microsoft Visual C++ Runtime Library

Runtime Error!

C:\Program Files\Internet Explorer\iexplore.exe

abnormal program termination

OK

I have followed all your suggestions for spyware/malware detection but to no avail. My virus checker, ZoneAlarm, does not detect a problem and when I reported this to ZoneLabs, they told me it was a problem with Internet Explorer! I cannot find anything on the MS website that relates to this problem.

I hope you can help! My system also seems to have started running exceedingly slow too since this problem arose.

Thanks!


Susan

Here is my HiJack This log file:

Logfile of HijackThis v1.99.1
Scan saved at 22:33:41, on 13/08/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\S24EvMon.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\KeyboardSurrogate.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\ZCfgSvc.exe
C:\WINDOWS\SYSTEM32\WISPTIS.EXE
C:\WINDOWS\System32\tabbtnu.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Microsoft Shared\Ink\TCServer.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\WINDOWS\system32\00THotkey.exe
C:\Program Files\Toshiba\CrossMenu\CrossMenu.exe
C:\Program Files\Toshiba\TapButton\TapButt.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\WINDOWS\system32\ZoneLabs\isafe.exe
C:\Program Files\ltmoh\Ltmoh.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\TOSHIBA\TME3\TMERzCtl.EXE
C:\Program Files\TOSHIBA\TouchED\TouchED.Exe
C:\WINDOWS\system32\TFNF5.exe
C:\WINDOWS\system32\TPSMain.exe
C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
C:\Program Files\TOSHIBA\Acceleration Utilities\TAcelMgr\TAcelMgr.exe
C:\Program Files\TOSHIBA\Acceleration Utilities\Shaker\TSkrMain.exe
C:\WINDOWS\System32\DVDRAMSV.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\WINDOWS\system32\TPSBattM.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\TOSHIBA\TOSHIBA Rotation Utility\TRot.exe
C:\Program Files\TOSHIBA\Wireless Hotkey\TosHKCW.exe
C:\Symbol Commander\Sensiva.exe
C:\WINDOWS\System32\EZSP_PX.EXE
C:\Program Files\Apoint2K\Apntex.exe
C:\TOSHIBA\IVP\ISM\pinger.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\TabTip.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Royal Mail\SmartStamp\BINARY\STRAY.EXE
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Steganos Password Manager 7\SPM7.exe
C:\WINDOWS\System32\RegSrvc.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\System32\svchost.exe
c:\Toshiba\IVP\swupdate\swupdtmr.exe
C:\Program Files\TOSHIBA\TME3\Tmesrv31.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\Program Files\TOSHIBA\TME3\TMETEMNU.EXE
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Textual\anagram\anagram.exe
C:\Program Files\TOSHIBA\Bluetooth Monitor\BtMon2.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Common Files\DataViz\DvzIncMsgr.exe
C:\Program Files\PayPal\Payment Wizard\PaypalOE.exe
C:\Program Files\Nokia\PC Suite for Nokia 6600\connmngmntbox.exe
C:\Program Files\Nokia\PC Suite for Nokia 6600\ectaskscheduler.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\WINDOWS\system32\RAMASST.exe
C:\PROGRA~1\Nokia\PCSUIT~1\Elogerr.exe
C:\Program Files\Ulead Systems\Ulead Photo Express 4.0 SE\CalCheck.exe
C:\Program Files\Intuwave\Shared\mRouterRunTime\mRouterRuntime.exe
C:\Program Files\Palm\HOTSYNC.EXE
C:\PROGRA~1\Nokia\PCSUIT~1\BROADC~1.EXE
C:\PROGRA~1\Nokia\PCSUIT~1\SCRFS.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\System32\1XConfig.exe
C:\PROGRA~1\ZONELA~1\ZONEAL~1\MAILFR~1\mantispm.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Susan\My Documents\My Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.yahoo.com/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapp...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://runonce.msn.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://mobile.o2.co.uk
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: ReadFile Class - {811ABD55-9D94-4892-AB46-11D7DA29B8AE} - C:\WINDOWS\system32\RFA.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [00THotkey] C:\WINDOWS\system32\00THotkey.exe
O4 - HKLM\..\Run: [CrossMenu] C:\Program Files\Toshiba\CrossMenu\CrossMenu.exe
O4 - HKLM\..\Run: [TapButt] C:\Program Files\Toshiba\TapButton\TapButt.exe
O4 - HKLM\..\Run: [000StTHK] 000StTHK.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [LtMoh] C:\Program Files\ltmoh\Ltmoh.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [TMESRV.EXE] C:\Program Files\TOSHIBA\TME3\TMESRV31.EXE /Logon
O4 - HKLM\..\Run: [TMERzCtl.EXE] C:\Program Files\TOSHIBA\TME3\TMERzCtl.EXE /Service
O4 - HKLM\..\Run: [TouchED] C:\Program Files\TOSHIBA\TouchED\TouchED.Exe
O4 - HKLM\..\Run: [TFNF5] TFNF5.exe
O4 - HKLM\..\Run: [TPSMain] TPSMain.exe
O4 - HKLM\..\Run: [SmoothView] C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
O4 - HKLM\..\Run: [TAcelMgr] C:\Program Files\TOSHIBA\Acceleration Utilities\TAcelMgr\TAcelMgr.exe
O4 - HKLM\..\Run: [TSkrMain] C:\Program Files\TOSHIBA\Acceleration Utilities\Shaker\TSkrMain.exe
O4 - HKLM\..\Run: [TosRotation] "C:\Program Files\TOSHIBA\TOSHIBA Rotation Utility\TRot.exe"
O4 - HKLM\..\Run: [TosHKCW.exe] "C:\Program Files\TOSHIBA\Wireless Hotkey\TosHKCW.exe"
O4 - HKLM\..\Run: [Sensiva] "C:\Symbol Commander\Sensiva.exe"
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\EZSP_PX.EXE
O4 - HKLM\..\Run: [Pinger] C:\TOSHIBA\IVP\ISM\pinger.exe /run
O4 - HKLM\..\Run: [TabletTip] "C:\Program Files\Common Files\microsoft shared\ink\tabtip.exe" /resume
O4 - HKLM\..\Run: [PRONoMgr.exe] c:\Program Files\Intel\PROSetWireless\NCS\PROSet\PRONoMgr.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe irprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [TabletWizard] C:\WINDOWS\help\SplshWrp.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [OLP-Tray] C:\Program Files\Royal Mail\SmartStamp\BINARY\STRAY.EXE
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [SPM7] "C:\Program Files\Steganos Password Manager 7\SPM7.exe" -boot
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
O4 - Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: anagram.lnk = C:\Program Files\Textual\anagram\anagram.exe
O4 - Global Startup: Bluetooth Monitor.lnk = ?
O4 - Global Startup: BTTray.lnk = ?
O4 - Global Startup: DataViz Inc Messenger.lnk = C:\Program Files\Common Files\DataViz\DvzIncMsgr.exe
O4 - Global Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
O4 - Global Startup: Payment Wizard Options.lnk = ?
O4 - Global Startup: PCSuiteForNokia6600 Detect.lnk = ?
O4 - Global Startup: PCSuiteForNokia6600 TS.lnk = ?
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
O4 - Global Startup: Ulead Photo Express 4.0 SE Calendar Checker .lnk = C:\Program Files\Ulead Systems\Ulead Photo Express 4.0 SE\CalCheck.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Send To &Bluetooth - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-4017 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://mobile.o2.co.uk
O16 - DPF: ppctlcab - http://ppupdates.ca....er/ppctlcab.cab
O16 - DPF: RaptisoftGameLoader - http://www.miniclip....tgameloader.cab
O16 - DPF: {1096842F-FEE8-11D2-965E-0010E3622565} (IFS_Lib00) - http://roylinedirect...1.0/IFS_RYD.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zon...nt.cab31267.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {1E89A357-CF86-11D1-8CAE-00805F93E2D7} (IFS_Wizard1 Control) - http://roylinedirect....0/IFS_Wz01.cab
O16 - DPF: {219CF65A-B13C-11D2-8D4A-0004ACF74B57} (IFS_Lib04) - http://roylinedirect....0/IFS_Lb04.cab
O16 - DPF: {26CBF141-7D0F-46E1-AA06-718958B6E4D2} - http://download.ebay.../UK/install.cab
O16 - DPF: {29166FB6-2AD6-11D2-8DB7-0001FAF8D270} (IFS_Wizard6 Control) - http://roylinedirect....0/IFS_Wz06.cab
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://ppupdates.ca....r/axscanner.cab
O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} (Cult3D ActiveX Player) - http://www.cult3d.co...wnload/cult.cab
O16 - DPF: {31E68DE2-5548-4B23-88F0-C51E6A0F695E} (Microsoft PID Sniffer) - https://support.micr...ActiveX/odc.cab
O16 - DPF: {498439C0-0921-11D3-9484-0001FAF8503C} (IFS_Lib10) - http://roylinedirect....0/IFS_Lb10.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg...l_v1-0-3-24.cab
O16 - DPF: {4DE7E614-E69B-11D2-947C-0001FAF8503C} (IFS_Lib07) - http://roylinedirect....0/IFS_Lb07.cab
O16 - DPF: {5915C16A-F555-11D1-8E31-08005AAA630C} (IFS_Wizard5 Control) - http://roylinedirect....0/IFS_Wz05.cab
O16 - DPF: {5B2FD039-D08C-11D2-9FFD-0004ACF74B57} (IFS_Lib08) - http://roylinedirect....0/IFS_Lb08.cab
O16 - DPF: {5DD1BBF5-E4B2-11D1-9211-0004ACF75CFC} (IFS_Wizard2 Control) - http://roylinedirect....0/IFS_Wz02.cab
O16 - DPF: {6A863F66-CA4A-11D2-9FF9-0004ACF74B57} (IFS_Lib05) - http://roylinedirect....0/IFS_Lb05.cab
O16 - DPF: {6CAE02B8-EB30-11D1-8CE5-0004ACF74B57} (IFS_List Control) - http://roylinedirect....0/IFS_List.cab
O16 - DPF: {74545298-2152-11D2-8D16-0004ACF74B57} (IFS_Wizard3 Control) - http://roylinedirect....0/IFS_Wz03.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {814EA0DA-E0D9-4AA4-833C-A1A6D38E79E9} (DASWebDownload Class) - http://das.microsoft...tail/DASAct.cab
O16 - DPF: {84818113-96C5-11D2-BE39-006008BF4DD5} (ViewDirector Object) - http://subscribers.s...ex/viewdw32.ocx
O16 - DPF: {8EC18CE2-D7B4-11D2-88C8-006008A717FD} (NCSView Class) - http://www.earthetc....plugins/ncs.cab
O16 - DPF: {8F78C964-B20B-11D2-8D4A-0004ACF74B57} (IFS_Lib01) - http://roylinedirect....0/IFS_Lb01.cab
O16 - DPF: {9D24756B-CBFC-11D2-9FFB-0004ACF74B57} (IFS_Lib13) - http://roylinedirect....0/IFS_Lb13.cab
O16 - DPF: {9E2D89BB-D888-11D2-A002-0004ACF74B57} (IFS_Lib12) - http://roylinedirect....0/IFS_Lb12.cab
O16 - DPF: {B37DB118-5623-11D3-8769-0010E36241AE} (IFS_Wizard9 Control) - http://roylinedirect....0/IFS_Wz09.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pdownloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zon...ro.cab32846.cab
O16 - DPF: {BBAE9E7E-3F7D-11D3-94B7-0001FAF8503C} (IFS_Lib16) - http://roylinedirect....0/IFS_Lb16.cab
O16 - DPF: {C0E10B5C-DA42-11D3-9FED-0004ACF74B57} (IFS_Lib02) - http://roylinedirect....0/IFS_Lb02.cab
O16 - DPF: {C1BA9623-F27F-11D2-947D-0001FAF8503C} (IFS_Lib11) - http://roylinedirect....0/IFS_Lb11.cab
O16 - DPF: {C6726AD0-E1E0-11D2-929E-0004ACF75CFC} (IFS_Lib03) - http://roylinedirect....0/IFS_Lb03.cab
O16 - DPF: {C6C07D4E-3911-11D2-8708-0001FAF8D5C4} (IFS_Wizard7 Control) - http://roylinedirect....0/IFS_Wz07.cab
O16 - DPF: {D71A2028-D578-11D2-9FFF-0004ACF74B57} (IFS_Lib14) - http://roylinedirect....0/IFS_Lb14.cab
O16 - DPF: {DF3AA904-233E-11D3-9495-0001FAF8503C} (IFS_Lib17) - http://roylinedirect....0/IFS_Lb17.cab
O16 - DPF: {F0FB4064-2940-11D3-92B1-0004ACF75CFC} (IFS_Lib06) - http://roylinedirect....0/IFS_Lb06.cab
O16 - DPF: {F3DAE1EA-01DA-11D2-8E33-08005AAA630C} (IFS_Wizard4 Control) - http://roylinedirect....0/IFS_Wz04.cab
O16 - DPF: {F49159DA-E0C6-11D1-8E28-08005AAA630C} (IFS_Service Control) - http://roylinedirect....0/IFS_Serv.cab
O16 - DPF: {F73BE1F4-82AA-4405-AB81-FAFB5A122359} (SiteBuilderEditor Class) - http://estore.websit...ies/ksbedit.cab
O18 - Protocol: intu-res - {9CE7D474-16F9-4889-9BB9-53E2008EAE8A} - C:\Program Files\Common Files\Intuit\intu-res.dll
O20 - Winlogon Notify: loginkey - C:\Program Files\Common Files\Microsoft Shared\Ink\loginkey.dll
O20 - Winlogon Notify: Sebring - c:\WINDOWS\System32\LgNotify.dll
O20 - Winlogon Notify: TabBtnWL - C:\WINDOWS\SYSTEM32\TabBtnWL.dll
O20 - Winlogon Notify: tpgwlnotify - C:\WINDOWS\SYSTEM32\tpgwlnot.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: Bluetooth Service (btwdins) - WIDCOMM, Inc. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: CA ISafe (CAISafe) - Computer Associates International, Inc. - C:\WINDOWS\system32\ZoneLabs\isafe.exe
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\System32\DVDRAMSV.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: RegSrvc - Intel Corporation - C:\WINDOWS\System32\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\WINDOWS\System32\S24EvMon.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Swupdtmr - Unknown owner - c:\Toshiba\IVP\swupdate\swupdtmr.exe
O23 - Service: Tmesrv3 (Tmesrv) - Unknown owner - C:\Program Files\TOSHIBA\TME3\Tmesrv31.exe" /Service (file missing)
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
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#2
skate_punk_21

skate_punk_21

    Malware Removal Expert

  • Retired Staff
  • 1,049 posts
Flyrightdance,
Hi I am Skate_Punk_21 and I will be reviewing your log,
Though the error you describe is NOT malware related (or not known to be at this time), you do have malware on your system. this specific runtime error is actually an error generated by the google toolbar you have installed. Please uninstall google toobar, and post a fresh log. Then we will Attack your infections...
Skate_Punk_21
  • 0

#3
flyrightdance

flyrightdance

    New Member

  • Topic Starter
  • Member
  • Pip
  • 4 posts
Hi Skate_Punk_21 - thanks for your response to my post!

I have uninstalled the Google toolbar - and the Yahoo one for good measure! I've got the new log which is copied below. Thanks for explaining the problem!

Logfile of HijackThis v1.99.1
Scan saved at 22:52:44, on 18/08/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\KeyboardSurrogate.exe
C:\WINDOWS\System32\S24EvMon.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZCfgSvc.exe
C:\WINDOWS\SYSTEM32\WISPTIS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\tabbtnu.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\TCServer.exe
C:\WINDOWS\system32\00THotkey.exe
C:\Program Files\Toshiba\CrossMenu\CrossMenu.exe
C:\Program Files\Toshiba\TapButton\TapButt.exe
C:\Program Files\ltmoh\Ltmoh.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\TOSHIBA\TME3\TMERzCtl.EXE
C:\Program Files\TOSHIBA\TouchED\TouchED.Exe
C:\WINDOWS\system32\TFNF5.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\WINDOWS\system32\TPSMain.exe
C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
C:\Program Files\TOSHIBA\Acceleration Utilities\TAcelMgr\TAcelMgr.exe
C:\Program Files\TOSHIBA\Acceleration Utilities\Shaker\TSkrMain.exe
C:\Program Files\TOSHIBA\TOSHIBA Rotation Utility\TRot.exe
C:\Program Files\TOSHIBA\Wireless Hotkey\TosHKCW.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Symbol Commander\Sensiva.exe
C:\WINDOWS\System32\EZSP_PX.EXE
C:\TOSHIBA\IVP\ISM\pinger.exe
C:\WINDOWS\system32\TPSBattM.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Royal Mail\SmartStamp\BINARY\STRAY.EXE
C:\Program Files\Common Files\Microsoft Shared\Ink\TabTip.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\TrojanHunter 4.2\THGuard.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\WINDOWS\system32\ZoneLabs\isafe.exe
C:\Program Files\Steganos Password Manager 7\SPM7.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\WINDOWS\System32\DVDRAMSV.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\Textual\anagram\anagram.exe
C:\Program Files\TOSHIBA\Bluetooth Monitor\BtMon2.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Common Files\DataViz\DvzIncMsgr.exe
C:\Program Files\PayPal\Payment Wizard\PaypalOE.exe
C:\Program Files\Nokia\PC Suite for Nokia 6600\connmngmntbox.exe
C:\Program Files\Nokia\PC Suite for Nokia 6600\ectaskscheduler.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\WINDOWS\system32\RAMASST.exe
C:\Program Files\Ulead Systems\Ulead Photo Express 4.0 SE\CalCheck.exe
C:\Program Files\Palm\HOTSYNC.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\PROGRA~1\Nokia\PCSUIT~1\Elogerr.exe
C:\Program Files\Intuwave\Shared\mRouterRunTime\mRouterRuntime.exe
C:\WINDOWS\System32\RegSrvc.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
c:\Toshiba\IVP\swupdate\swupdtmr.exe
C:\Program Files\TOSHIBA\TME3\Tmesrv31.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\Program Files\TOSHIBA\TME3\TMETEMNU.EXE
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\PROGRA~1\Nokia\PCSUIT~1\BROADC~1.EXE
C:\WINDOWS\wanmpsvc.exe
C:\PROGRA~1\Nokia\PCSUIT~1\SCRFS.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\System32\1XConfig.exe
C:\PROGRA~1\ZONELA~1\ZONEAL~1\MAILFR~1\mantispm.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Susan\My Documents\My Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.yahoo.com/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapp...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ebay.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://mobile.o2.co.uk
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: ReadFile Class - {811ABD55-9D94-4892-AB46-11D7DA29B8AE} - C:\WINDOWS\system32\RFA.dll (file missing)
O4 - HKLM\..\Run: [00THotkey] C:\WINDOWS\system32\00THotkey.exe
O4 - HKLM\..\Run: [CrossMenu] C:\Program Files\Toshiba\CrossMenu\CrossMenu.exe
O4 - HKLM\..\Run: [TapButt] C:\Program Files\Toshiba\TapButton\TapButt.exe
O4 - HKLM\..\Run: [000StTHK] 000StTHK.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [LtMoh] C:\Program Files\ltmoh\Ltmoh.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [TMESRV.EXE] C:\Program Files\TOSHIBA\TME3\TMESRV31.EXE /Logon
O4 - HKLM\..\Run: [TMERzCtl.EXE] C:\Program Files\TOSHIBA\TME3\TMERzCtl.EXE /Service
O4 - HKLM\..\Run: [TouchED] C:\Program Files\TOSHIBA\TouchED\TouchED.Exe
O4 - HKLM\..\Run: [TFNF5] TFNF5.exe
O4 - HKLM\..\Run: [TPSMain] TPSMain.exe
O4 - HKLM\..\Run: [SmoothView] C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
O4 - HKLM\..\Run: [TAcelMgr] C:\Program Files\TOSHIBA\Acceleration Utilities\TAcelMgr\TAcelMgr.exe
O4 - HKLM\..\Run: [TSkrMain] C:\Program Files\TOSHIBA\Acceleration Utilities\Shaker\TSkrMain.exe
O4 - HKLM\..\Run: [TosRotation] "C:\Program Files\TOSHIBA\TOSHIBA Rotation Utility\TRot.exe"
O4 - HKLM\..\Run: [TosHKCW.exe] "C:\Program Files\TOSHIBA\Wireless Hotkey\TosHKCW.exe"
O4 - HKLM\..\Run: [Sensiva] "C:\Symbol Commander\Sensiva.exe"
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\EZSP_PX.EXE
O4 - HKLM\..\Run: [Pinger] C:\TOSHIBA\IVP\ISM\pinger.exe /run
O4 - HKLM\..\Run: [TabletTip] "C:\Program Files\Common Files\microsoft shared\ink\tabtip.exe" /resume
O4 - HKLM\..\Run: [PRONoMgr.exe] c:\Program Files\Intel\PROSetWireless\NCS\PROSet\PRONoMgr.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe irprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [TabletWizard] C:\WINDOWS\help\SplshWrp.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [OLP-Tray] C:\Program Files\Royal Mail\SmartStamp\BINARY\STRAY.EXE
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [SPM7] "C:\Program Files\Steganos Password Manager 7\SPM7.exe" -boot
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
O4 - Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: anagram.lnk = C:\Program Files\Textual\anagram\anagram.exe
O4 - Global Startup: Bluetooth Monitor.lnk = ?
O4 - Global Startup: BTTray.lnk = ?
O4 - Global Startup: DataViz Inc Messenger.lnk = C:\Program Files\Common Files\DataViz\DvzIncMsgr.exe
O4 - Global Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
O4 - Global Startup: Payment Wizard Options.lnk = ?
O4 - Global Startup: PCSuiteForNokia6600 Detect.lnk = ?
O4 - Global Startup: PCSuiteForNokia6600 TS.lnk = ?
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
O4 - Global Startup: Ulead Photo Express 4.0 SE Calendar Checker .lnk = C:\Program Files\Ulead Systems\Ulead Photo Express 4.0 SE\CalCheck.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Send To &Bluetooth - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-4017 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://mobile.o2.co.uk
O16 - DPF: ppctlcab - http://ppupdates.ca....er/ppctlcab.cab
O16 - DPF: RaptisoftGameLoader - http://www.miniclip....tgameloader.cab
O16 - DPF: {1096842F-FEE8-11D2-965E-0010E3622565} (IFS_Lib00) - http://roylinedirect...1.0/IFS_RYD.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zon...nt.cab31267.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {1E89A357-CF86-11D1-8CAE-00805F93E2D7} (IFS_Wizard1 Control) - http://roylinedirect....0/IFS_Wz01.cab
O16 - DPF: {219CF65A-B13C-11D2-8D4A-0004ACF74B57} (IFS_Lib04) - http://roylinedirect....0/IFS_Lb04.cab
O16 - DPF: {26CBF141-7D0F-46E1-AA06-718958B6E4D2} - http://download.ebay.../UK/install.cab
O16 - DPF: {29166FB6-2AD6-11D2-8DB7-0001FAF8D270} (IFS_Wizard6 Control) - http://roylinedirect....0/IFS_Wz06.cab
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://ppupdates.ca....r/axscanner.cab
O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} (Cult3D ActiveX Player) - http://www.cult3d.co...wnload/cult.cab
O16 - DPF: {31E68DE2-5548-4B23-88F0-C51E6A0F695E} (Microsoft PID Sniffer) - https://support.micr...ActiveX/odc.cab
O16 - DPF: {498439C0-0921-11D3-9484-0001FAF8503C} (IFS_Lib10) - http://roylinedirect....0/IFS_Lb10.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg...l_v1-0-3-24.cab
O16 - DPF: {4DE7E614-E69B-11D2-947C-0001FAF8503C} (IFS_Lib07) - http://roylinedirect....0/IFS_Lb07.cab
O16 - DPF: {5915C16A-F555-11D1-8E31-08005AAA630C} (IFS_Wizard5 Control) - http://roylinedirect....0/IFS_Wz05.cab
O16 - DPF: {5B2FD039-D08C-11D2-9FFD-0004ACF74B57} (IFS_Lib08) - http://roylinedirect....0/IFS_Lb08.cab
O16 - DPF: {5DD1BBF5-E4B2-11D1-9211-0004ACF75CFC} (IFS_Wizard2 Control) - http://roylinedirect....0/IFS_Wz02.cab
O16 - DPF: {6A863F66-CA4A-11D2-9FF9-0004ACF74B57} (IFS_Lib05) - http://roylinedirect....0/IFS_Lb05.cab
O16 - DPF: {6CAE02B8-EB30-11D1-8CE5-0004ACF74B57} (IFS_List Control) - http://roylinedirect....0/IFS_List.cab
O16 - DPF: {74545298-2152-11D2-8D16-0004ACF74B57} (IFS_Wizard3 Control) - http://roylinedirect....0/IFS_Wz03.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {814EA0DA-E0D9-4AA4-833C-A1A6D38E79E9} (DASWebDownload Class) - http://das.microsoft...tail/DASAct.cab
O16 - DPF: {84818113-96C5-11D2-BE39-006008BF4DD5} (ViewDirector Object) - http://subscribers.s...ex/viewdw32.ocx
O16 - DPF: {8EC18CE2-D7B4-11D2-88C8-006008A717FD} (NCSView Class) - http://www.earthetc....plugins/ncs.cab
O16 - DPF: {8F78C964-B20B-11D2-8D4A-0004ACF74B57} (IFS_Lib01) - http://roylinedirect....0/IFS_Lb01.cab
O16 - DPF: {9D24756B-CBFC-11D2-9FFB-0004ACF74B57} (IFS_Lib13) - http://roylinedirect....0/IFS_Lb13.cab
O16 - DPF: {9E2D89BB-D888-11D2-A002-0004ACF74B57} (IFS_Lib12) - http://roylinedirect....0/IFS_Lb12.cab
O16 - DPF: {B37DB118-5623-11D3-8769-0010E36241AE} (IFS_Wizard9 Control) - http://roylinedirect....0/IFS_Wz09.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pdownloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zon...ro.cab32846.cab
O16 - DPF: {BBAE9E7E-3F7D-11D3-94B7-0001FAF8503C} (IFS_Lib16) - http://roylinedirect....0/IFS_Lb16.cab
O16 - DPF: {C0E10B5C-DA42-11D3-9FED-0004ACF74B57} (IFS_Lib02) - http://roylinedirect....0/IFS_Lb02.cab
O16 - DPF: {C1BA9623-F27F-11D2-947D-0001FAF8503C} (IFS_Lib11) - http://roylinedirect....0/IFS_Lb11.cab
O16 - DPF: {C6726AD0-E1E0-11D2-929E-0004ACF75CFC} (IFS_Lib03) - http://roylinedirect....0/IFS_Lb03.cab
O16 - DPF: {C6C07D4E-3911-11D2-8708-0001FAF8D5C4} (IFS_Wizard7 Control) - http://roylinedirect....0/IFS_Wz07.cab
O16 - DPF: {D71A2028-D578-11D2-9FFF-0004ACF74B57} (IFS_Lib14) - http://roylinedirect....0/IFS_Lb14.cab
O16 - DPF: {DF3AA904-233E-11D3-9495-0001FAF8503C} (IFS_Lib17) - http://roylinedirect....0/IFS_Lb17.cab
O16 - DPF: {F0FB4064-2940-11D3-92B1-0004ACF75CFC} (IFS_Lib06) - http://roylinedirect....0/IFS_Lb06.cab
O16 - DPF: {F3DAE1EA-01DA-11D2-8E33-08005AAA630C} (IFS_Wizard4 Control) - http://roylinedirect....0/IFS_Wz04.cab
O16 - DPF: {F49159DA-E0C6-11D1-8E28-08005AAA630C} (IFS_Service Control) - http://roylinedirect....0/IFS_Serv.cab
O16 - DPF: {F73BE1F4-82AA-4405-AB81-FAFB5A122359} (SiteBuilderEditor Class) - http://estore.websit...ies/ksbedit.cab
O18 - Protocol: intu-res - {9CE7D474-16F9-4889-9BB9-53E2008EAE8A} - C:\Program Files\Common Files\Intuit\intu-res.dll
O20 - Winlogon Notify: loginkey - C:\Program Files\Common Files\Microsoft Shared\Ink\loginkey.dll
O20 - Winlogon Notify: Sebring - c:\WINDOWS\System32\LgNotify.dll
O20 - Winlogon Notify: TabBtnWL - C:\WINDOWS\SYSTEM32\TabBtnWL.dll
O20 - Winlogon Notify: tpgwlnotify - C:\WINDOWS\SYSTEM32\tpgwlnot.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: Bluetooth Service (btwdins) - WIDCOMM, Inc. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: CA ISafe (CAISafe) - Computer Associates International, Inc. - C:\WINDOWS\system32\ZoneLabs\isafe.exe
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\System32\DVDRAMSV.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: RegSrvc - Intel Corporation - C:\WINDOWS\System32\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\WINDOWS\System32\S24EvMon.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Swupdtmr - Unknown owner - c:\Toshiba\IVP\swupdate\swupdtmr.exe
O23 - Service: Tmesrv3 (Tmesrv) - Unknown owner - C:\Program Files\TOSHIBA\TME3\Tmesrv31.exe" /Service (file missing)
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

Good luck with it!

Cheers

Susan :tazz:
  • 0

#4
skate_punk_21

skate_punk_21

    Malware Removal Expert

  • Retired Staff
  • 1,049 posts
Ok, it wasnt anything too big, but its not something you want around!
Also, did my prior instructions stop the error??

Please print out or copy this page to Notepad in order to assist you when carrying out the following instructions.

View Hidden Files and Folders
Go to My Computer >Tools >Folder Options >View tab and make sure that Show hidden files and folders is enabled. Also make sure that the System Files and Folders are showing / visible. Uncheck the Hide protected operating system files option.

Start HijackThis Fix
Open Hijack This and click on Scan. Check the following entries (make sure you do not miss any)

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapp...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://mobile.o2.co.uk
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com
O2 - BHO: ReadFile Class - {811ABD55-9D94-4892-AB46-11D7DA29B8AE} - C:\WINDOWS\system32\RFA.dll (file missing)


Please remember to close all other windows, including browsers then click Fix checked.


File/Folder Deletions
Delete the following Files indicated in RED and Folders indicated in BLUE if they still exist.

C:\WINDOWS\system32\RFA.dll
C:\windows\t593.exe


Further Scanning
Please run a Scan at the Following site
Panda ActiveScan

Make sure that you choose the "fix" or "clean" option when available
at the end of this scan you will be given then option to save a log from the scan -SAVE THAT LOG- and post it here

Please post a fresh HijackThis log & the Log from Panda so that we can check if your system is clean.

Edited by skate_punk_21, 18 August 2005 - 11:14 PM.

  • 0

#5
flyrightdance

flyrightdance

    New Member

  • Topic Starter
  • Member
  • Pip
  • 4 posts
Hi there!

Many thanks for your help - yes, your suggestion has removed the error message problem and my system overall seems to be performing better - so many many thanks for that!

Here are the logs - first, the HiJack This one:

Logfile of HijackThis v1.99.1
Scan saved at 11:37:45, on 19/08/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\KeyboardSurrogate.exe
C:\WINDOWS\System32\S24EvMon.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZCfgSvc.exe
C:\WINDOWS\SYSTEM32\WISPTIS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\tabbtnu.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\TCServer.exe
C:\WINDOWS\system32\00THotkey.exe
C:\Program Files\Toshiba\CrossMenu\CrossMenu.exe
C:\Program Files\Toshiba\TapButton\TapButt.exe
C:\Program Files\ltmoh\Ltmoh.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\TOSHIBA\TME3\TMERzCtl.EXE
C:\Program Files\TOSHIBA\TouchED\TouchED.Exe
C:\WINDOWS\system32\TFNF5.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\WINDOWS\system32\TPSMain.exe
C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
C:\Program Files\TOSHIBA\Acceleration Utilities\TAcelMgr\TAcelMgr.exe
C:\Program Files\TOSHIBA\Acceleration Utilities\Shaker\TSkrMain.exe
C:\Program Files\TOSHIBA\TOSHIBA Rotation Utility\TRot.exe
C:\Program Files\TOSHIBA\Wireless Hotkey\TosHKCW.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Symbol Commander\Sensiva.exe
C:\WINDOWS\System32\EZSP_PX.EXE
C:\TOSHIBA\IVP\ISM\pinger.exe
C:\WINDOWS\system32\TPSBattM.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Royal Mail\SmartStamp\BINARY\STRAY.EXE
C:\Program Files\Common Files\Microsoft Shared\Ink\TabTip.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\TrojanHunter 4.2\THGuard.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\WINDOWS\system32\ZoneLabs\isafe.exe
C:\Program Files\Steganos Password Manager 7\SPM7.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\WINDOWS\System32\DVDRAMSV.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\Textual\anagram\anagram.exe
C:\Program Files\TOSHIBA\Bluetooth Monitor\BtMon2.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Common Files\DataViz\DvzIncMsgr.exe
C:\Program Files\PayPal\Payment Wizard\PaypalOE.exe
C:\Program Files\Nokia\PC Suite for Nokia 6600\connmngmntbox.exe
C:\Program Files\Nokia\PC Suite for Nokia 6600\ectaskscheduler.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\WINDOWS\system32\RAMASST.exe
C:\Program Files\Ulead Systems\Ulead Photo Express 4.0 SE\CalCheck.exe
C:\Program Files\Palm\HOTSYNC.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\PROGRA~1\Nokia\PCSUIT~1\Elogerr.exe
C:\Program Files\Intuwave\Shared\mRouterRunTime\mRouterRuntime.exe
C:\WINDOWS\System32\RegSrvc.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
c:\Toshiba\IVP\swupdate\swupdtmr.exe
C:\Program Files\TOSHIBA\TME3\Tmesrv31.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\Program Files\TOSHIBA\TME3\TMETEMNU.EXE
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\PROGRA~1\Nokia\PCSUIT~1\BROADC~1.EXE
C:\WINDOWS\wanmpsvc.exe
C:\PROGRA~1\Nokia\PCSUIT~1\SCRFS.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\System32\1XConfig.exe
C:\PROGRA~1\ZONELA~1\ZONEAL~1\MAILFR~1\mantispm.exe
C:\Documents and Settings\Susan\My Documents\My Downloads\HijackThis.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\taskmgr.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.yahoo.com/search/ie.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ebay.co.uk/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [00THotkey] C:\WINDOWS\system32\00THotkey.exe
O4 - HKLM\..\Run: [CrossMenu] C:\Program Files\Toshiba\CrossMenu\CrossMenu.exe
O4 - HKLM\..\Run: [TapButt] C:\Program Files\Toshiba\TapButton\TapButt.exe
O4 - HKLM\..\Run: [000StTHK] 000StTHK.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [LtMoh] C:\Program Files\ltmoh\Ltmoh.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [TMESRV.EXE] C:\Program Files\TOSHIBA\TME3\TMESRV31.EXE /Logon
O4 - HKLM\..\Run: [TMERzCtl.EXE] C:\Program Files\TOSHIBA\TME3\TMERzCtl.EXE /Service
O4 - HKLM\..\Run: [TouchED] C:\Program Files\TOSHIBA\TouchED\TouchED.Exe
O4 - HKLM\..\Run: [TFNF5] TFNF5.exe
O4 - HKLM\..\Run: [TPSMain] TPSMain.exe
O4 - HKLM\..\Run: [SmoothView] C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
O4 - HKLM\..\Run: [TAcelMgr] C:\Program Files\TOSHIBA\Acceleration Utilities\TAcelMgr\TAcelMgr.exe
O4 - HKLM\..\Run: [TSkrMain] C:\Program Files\TOSHIBA\Acceleration Utilities\Shaker\TSkrMain.exe
O4 - HKLM\..\Run: [TosRotation] "C:\Program Files\TOSHIBA\TOSHIBA Rotation Utility\TRot.exe"
O4 - HKLM\..\Run: [TosHKCW.exe] "C:\Program Files\TOSHIBA\Wireless Hotkey\TosHKCW.exe"
O4 - HKLM\..\Run: [Sensiva] "C:\Symbol Commander\Sensiva.exe"
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\EZSP_PX.EXE
O4 - HKLM\..\Run: [Pinger] C:\TOSHIBA\IVP\ISM\pinger.exe /run
O4 - HKLM\..\Run: [TabletTip] "C:\Program Files\Common Files\microsoft shared\ink\tabtip.exe" /resume
O4 - HKLM\..\Run: [PRONoMgr.exe] c:\Program Files\Intel\PROSetWireless\NCS\PROSet\PRONoMgr.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe irprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [TabletWizard] C:\WINDOWS\help\SplshWrp.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [OLP-Tray] C:\Program Files\Royal Mail\SmartStamp\BINARY\STRAY.EXE
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [SPM7] "C:\Program Files\Steganos Password Manager 7\SPM7.exe" -boot
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
O4 - Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: anagram.lnk = C:\Program Files\Textual\anagram\anagram.exe
O4 - Global Startup: Bluetooth Monitor.lnk = ?
O4 - Global Startup: BTTray.lnk = ?
O4 - Global Startup: DataViz Inc Messenger.lnk = C:\Program Files\Common Files\DataViz\DvzIncMsgr.exe
O4 - Global Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
O4 - Global Startup: Payment Wizard Options.lnk = ?
O4 - Global Startup: PCSuiteForNokia6600 Detect.lnk = ?
O4 - Global Startup: PCSuiteForNokia6600 TS.lnk = ?
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
O4 - Global Startup: Ulead Photo Express 4.0 SE Calendar Checker .lnk = C:\Program Files\Ulead Systems\Ulead Photo Express 4.0 SE\CalCheck.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Send To &Bluetooth - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-4017 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://mobile.o2.co.uk
O16 - DPF: ppctlcab - http://ppupdates.ca....er/ppctlcab.cab
O16 - DPF: RaptisoftGameLoader - http://www.miniclip....tgameloader.cab
O16 - DPF: {1096842F-FEE8-11D2-965E-0010E3622565} (IFS_Lib00) - http://roylinedirect...1.0/IFS_RYD.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zon...nt.cab31267.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {1E89A357-CF86-11D1-8CAE-00805F93E2D7} (IFS_Wizard1 Control) - http://roylinedirect....0/IFS_Wz01.cab
O16 - DPF: {219CF65A-B13C-11D2-8D4A-0004ACF74B57} (IFS_Lib04) - http://roylinedirect....0/IFS_Lb04.cab
O16 - DPF: {26CBF141-7D0F-46E1-AA06-718958B6E4D2} - http://download.ebay.../UK/install.cab
O16 - DPF: {29166FB6-2AD6-11D2-8DB7-0001FAF8D270} (IFS_Wizard6 Control) - http://roylinedirect....0/IFS_Wz06.cab
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://ppupdates.ca....r/axscanner.cab
O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} (Cult3D ActiveX Player) - http://www.cult3d.co...wnload/cult.cab
O16 - DPF: {31E68DE2-5548-4B23-88F0-C51E6A0F695E} (Microsoft PID Sniffer) - https://support.micr...ActiveX/odc.cab
O16 - DPF: {498439C0-0921-11D3-9484-0001FAF8503C} (IFS_Lib10) - http://roylinedirect....0/IFS_Lb10.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg...l_v1-0-3-24.cab
O16 - DPF: {4DE7E614-E69B-11D2-947C-0001FAF8503C} (IFS_Lib07) - http://roylinedirect....0/IFS_Lb07.cab
O16 - DPF: {5915C16A-F555-11D1-8E31-08005AAA630C} (IFS_Wizard5 Control) - http://roylinedirect....0/IFS_Wz05.cab
O16 - DPF: {5B2FD039-D08C-11D2-9FFD-0004ACF74B57} (IFS_Lib08) - http://roylinedirect....0/IFS_Lb08.cab
O16 - DPF: {5DD1BBF5-E4B2-11D1-9211-0004ACF75CFC} (IFS_Wizard2 Control) - http://roylinedirect....0/IFS_Wz02.cab
O16 - DPF: {6A863F66-CA4A-11D2-9FF9-0004ACF74B57} (IFS_Lib05) - http://roylinedirect....0/IFS_Lb05.cab
O16 - DPF: {6CAE02B8-EB30-11D1-8CE5-0004ACF74B57} (IFS_List Control) - http://roylinedirect....0/IFS_List.cab
O16 - DPF: {74545298-2152-11D2-8D16-0004ACF74B57} (IFS_Wizard3 Control) - http://roylinedirect....0/IFS_Wz03.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {814EA0DA-E0D9-4AA4-833C-A1A6D38E79E9} (DASWebDownload Class) - http://das.microsoft...tail/DASAct.cab
O16 - DPF: {84818113-96C5-11D2-BE39-006008BF4DD5} (ViewDirector Object) - http://subscribers.s...ex/viewdw32.ocx
O16 - DPF: {8EC18CE2-D7B4-11D2-88C8-006008A717FD} (NCSView Class) - http://www.earthetc....plugins/ncs.cab
O16 - DPF: {8F78C964-B20B-11D2-8D4A-0004ACF74B57} (IFS_Lib01) - http://roylinedirect....0/IFS_Lb01.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft...free/asinst.cab
O16 - DPF: {9D24756B-CBFC-11D2-9FFB-0004ACF74B57} (IFS_Lib13) - http://roylinedirect....0/IFS_Lb13.cab
O16 - DPF: {9E2D89BB-D888-11D2-A002-0004ACF74B57} (IFS_Lib12) - http://roylinedirect....0/IFS_Lb12.cab
O16 - DPF: {B37DB118-5623-11D3-8769-0010E36241AE} (IFS_Wizard9 Control) - http://roylinedirect....0/IFS_Wz09.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pdownloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zon...ro.cab32846.cab
O16 - DPF: {BBAE9E7E-3F7D-11D3-94B7-0001FAF8503C} (IFS_Lib16) - http://roylinedirect....0/IFS_Lb16.cab
O16 - DPF: {C0E10B5C-DA42-11D3-9FED-0004ACF74B57} (IFS_Lib02) - http://roylinedirect....0/IFS_Lb02.cab
O16 - DPF: {C1BA9623-F27F-11D2-947D-0001FAF8503C} (IFS_Lib11) - http://roylinedirect....0/IFS_Lb11.cab
O16 - DPF: {C6726AD0-E1E0-11D2-929E-0004ACF75CFC} (IFS_Lib03) - http://roylinedirect....0/IFS_Lb03.cab
O16 - DPF: {C6C07D4E-3911-11D2-8708-0001FAF8D5C4} (IFS_Wizard7 Control) - http://roylinedirect....0/IFS_Wz07.cab
O16 - DPF: {D71A2028-D578-11D2-9FFF-0004ACF74B57} (IFS_Lib14) - http://roylinedirect....0/IFS_Lb14.cab
O16 - DPF: {DF3AA904-233E-11D3-9495-0001FAF8503C} (IFS_Lib17) - http://roylinedirect....0/IFS_Lb17.cab
O16 - DPF: {F0FB4064-2940-11D3-92B1-0004ACF75CFC} (IFS_Lib06) - http://roylinedirect....0/IFS_Lb06.cab
O16 - DPF: {F3DAE1EA-01DA-11D2-8E33-08005AAA630C} (IFS_Wizard4 Control) - http://roylinedirect....0/IFS_Wz04.cab
O16 - DPF: {F49159DA-E0C6-11D1-8E28-08005AAA630C} (IFS_Service Control) - http://roylinedirect....0/IFS_Serv.cab
O16 - DPF: {F73BE1F4-82AA-4405-AB81-FAFB5A122359} (SiteBuilderEditor Class) - http://estore.websit...ies/ksbedit.cab
O18 - Protocol: intu-res - {9CE7D474-16F9-4889-9BB9-53E2008EAE8A} - C:\Program Files\Common Files\Intuit\intu-res.dll
O20 - Winlogon Notify: loginkey - C:\Program Files\Common Files\Microsoft Shared\Ink\loginkey.dll
O20 - Winlogon Notify: Sebring - c:\WINDOWS\System32\LgNotify.dll
O20 - Winlogon Notify: TabBtnWL - C:\WINDOWS\SYSTEM32\TabBtnWL.dll
O20 - Winlogon Notify: tpgwlnotify - C:\WINDOWS\SYSTEM32\tpgwlnot.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: Bluetooth Service (btwdins) - WIDCOMM, Inc. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: CA ISafe (CAISafe) - Computer Associates International, Inc. - C:\WINDOWS\system32\ZoneLabs\isafe.exe
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\System32\DVDRAMSV.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: RegSrvc - Intel Corporation - C:\WINDOWS\System32\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\WINDOWS\System32\S24EvMon.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Swupdtmr - Unknown owner - c:\Toshiba\IVP\swupdate\swupdtmr.exe
O23 - Service: Tmesrv3 (Tmesrv) - Unknown owner - C:\Program Files\TOSHIBA\TME3\Tmesrv31.exe" /Service (file missing)
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe


And now the Panda Soft one:


Incident Status Location

Possible Virus. No disinfected C:\Program Files\TrojanHunter 4.2\Tools\Process Viewer\ProcessViewer.exe
Possible Virus. No disinfected C:\WINDOWS\Temp\ASHeuristic\ProcessViewer.exe.vir
I sent these files to Panda Software for analysis and they came back clean.

Thanks again - speak soon!

Cheers


Susan
  • 0

#6
skate_punk_21

skate_punk_21

    Malware Removal Expert

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Congratulations Your Log is Clean!!

If you are still having trouble, please dont continue with these instructions just yet. LET ME KNOW!

Otherwise, we have a few clean up items to deal with.

1. System Restore
Now that we know your system is clean, we want to purge any potentially infected restore points. To do that, complete the following:

Turn off System Restore by Clicking Start > right-click My Computer and then click Properties. Click the System Restore tab > Check "Turn off System Restore" or "Turn off System Restore on all drives". Click Apply. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this. Click OK.

To re-enable this function - simply uncheck this same box, and click "apply" and "ok"

2. Reset Hidden Files & Folders

Go to My Computer >Tools >Folder Options >View tab and make sure that Show hidden files and folders is UNchecked. Also make sure that the System Files and Folders are invisible. CHECK the Hide protected operating system files option.


Preventative Measures

This is a good time to set up protection against further attacks. Read How Did I Get Infected In The First Place?.

Also Consider...
  • SpywareBlaster to help prevent spyware from installing in the first place.
  • SpywareGuard to catch and block spyware before it can execute.
  • IESpy-Ad to block access to malicious websites so you cannot be redirected to them from an infected site or email.
You should also have a good firewall. Here are 3 free ones available for personal use:How is she running now? Any further problems? If not, Good work, and Happy Computing!

Please reply once more so we know you have read these measures.
  • 0

#7
flyrightdance

flyrightdance

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:tazz:

One happy camper! Many thanks - everything performing SO much better now. And no annoying errors. I have followed your advice - I do have ZoneAlarm's firewall but I've kept the ewido and SpyBot, as they have warned me a couple of times of things that have threatened the system.

I shall be extra careful in the future. Thanks Skate_Punk_21 - have a great weekend!

Cheers

Susan
  • 0

#8
skate_punk_21

skate_punk_21

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :tazz:

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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