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No icons or Start bar Windows XP [CLOSED]


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#31
Excal

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Go ahead and finish the scan please.

Thanks,

:tazz:

Ex
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#32
Tomigirl1947

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scan finished...lol.......still the same ol same ol............... :tazz:
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#33
Excal

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Do you have the windows disc?

:tazz:

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#34
Tomigirl1947

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i have an e-machine and i have the restore dics that came with it.................but that will wipe out everything on my disc
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#35
Excal

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I want to see if we can do a repair, I am not sure if that disc will work. But we can try :tazz:


we are going to run System File Checker, to make sure all of your protected files are not corrupt. The scan will automatically replace any corrupt files that it finds.

Click Start
Select Run
At the prompt type sfc /scannow Please note that there is a single space between sfc and /scannow.

Typing this will start the program, and a box should appear telling you how much longer the process should take.

Sometimes the scan will prompt you for your Windows XP disc upon starting the scan. if this happens please make sure that you can view protected files:My Computer
Tools
Folder Options
View
"Uncheck" Hide protected operating system files.
Then rerun the scan. If this still asks you to put in your windows XP CD, and you do not have the CD (If you bought it preinstalled) post back for more tips, otherwise enter Windows CD.

Once the scan is complete:

Check your Windows Updates! After using the File Protection Service, you might need to reapply some updates.

Please reboot, and let me know if anything has changed.

Also, please rehide the protected files:My Computer
Tools
Folder Options
View
"Check" Hide protected operating system files.

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#36
Tomigirl1947

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It's not working..............when I type in the command the box disappears and nothing happens
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#37
Tomigirl1947

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duhhhhhhhhhhh.............was trying to do it in safe mode................trying it in regular mode now and it is verifying protected files right now............will get back to you
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#38
Tomigirl1947

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Ok, it did the verify thing and when the progress bar reached the end, the box just disappeared and nothing else happened............ :tazz:

Tomi
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#39
Excal

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Jotti File Submission:
  • Please go to Jotti's malware scan
  • Copy and paste the following file path into the "File to upload & scan"box on the top of the page:
    • C:\WINDOWS\Explorer.exe
  • Click on the submit button
  • Please post the results in your next reply.

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#40
Tomigirl1947

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Jotti's malware scan 2.99-TRANSITION_TO_3.00

File to upload & scan:
Service
Service load: 0% 100%

File: Explorer.exe
Status: OK (Note: this file has been scanned before. Therefore, this file's scan results will not be stored in the database)
MD5 a0732187050030ae399b241436565e64
Packers detected: -
Scanner results
AntiVir Found nothing
ArcaVir Found nothing
Avast Found nothing
AVG Antivirus Found nothing
BitDefender Found nothing
ClamAV Found nothing
Dr.Web Found nothing
F-Prot Antivirus Found nothing
Fortinet Found nothing
Kaspersky Anti-Virus Found nothing
NOD32 Found nothing
Norman Virus Control Found nothing
UNA Found nothing
VBA32 Found nothing

Statistics
Last file scanned at least one scanner reported something about: MSMNSGER.EXE_iparmor, detected by:

Scanner Malware name
AntiVir X
ArcaVir Trojan.Killav.A16
Avast X
AVG Antivirus X
BitDefender X
ClamAV X
Dr.Web X
F-Prot Antivirus X
Fortinet X
Kaspersky Anti-Virus X
NOD32 X
Norman Virus Control X
UNA X
VBA32 X


You're free to (mis)interpret these automated, flawed statistics at your own discretion
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#41
Excal

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let me ask around, not much anything more we can try :)


I will get back to you.

:tazz:

Ex
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#42
Tomigirl1947

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Ok, thanks for all your help.....I may just get another hard drive and see if I can slurp off the files I want.............

Tomi
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#43
Excal

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Hi Tomi,


Before all this started, did you by chance get some kind of error, or something realted that refered to "lsass.exe". Any probelms before with a 60 second window popping up and you rebooting?


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#44
Tomigirl1947

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Ex,

No, nothing like that. I was on-line and closed out IE and when I did everything disappeard off my desktop. About a month earlier my COX broadband security suite got corrupted and (which also took away my icons) their software people did a remote fix and brought it all back but I have a feeling that due to the corruption a bunch of bad stuff got through and hosed my system.............. :tazz: .

I called them first this time, but they said it was not their software causing the problem this time.

Thanks again,

Tomi
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#45
Excal

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Lets see if we can replace explorer.

Follow the steps below:
  • Restart your computer. upon boot up press F2 to get into setup
  • In your BIOS, go to the boot tab and set CD-ROM has the 1st Boot Device. (make sure its the first one in the list)
  • Insert XP Setup CD, adn reboot to boot from CD.
  • After the intial loading of drivers is over, on the Welcome to Setup Screen with 3 options; Press R key, to "Repair XP installtion using Recovery Console".
  • U will be prompted for Adminstrator account's password. Press Enter if the password was blank.
  • Below are two ways to recover explorer from the Recovery Console, use any one of them.
    Use Method1 only if u downloaded and installed SP2.
    Use Method2 if u have installed SP2 from CD and u have the CD; or if u have'nt installed SP2 at all.
  • Method1:
    Type the following comamds:
    cd\WINDOWS\ServicePackFiles\i386
    copy explorer.exe c:\Windows
    .
  • Method2:
    Type the following comamd:
    expand x:\i386\explorer.ex_ c:\windows\explorer.exe.
    (where x: the drive-leeter of ur CD-ROM drive and c: is the partition where XP was installed)

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