I want to see if we can do a repair, I am not sure if that disc will work. But we can try
we are going to run System File Checker, to make sure all of your protected files are not corrupt. The scan will automatically replace any corrupt files that it finds.
At the prompt type sfc /scannow Please note that there is a single space between sfc and /scannow
Typing this will start the program, and a box should appear telling you how much longer the process should take.
Sometimes the scan will prompt you for your Windows XP disc upon starting the scan. if this happens please make sure that you can view protected files:My Computer
"Uncheck" Hide protected operating system files.
Then rerun the scan. If this still asks you to put in your windows XP CD, and you do not have the CD (If you bought it preinstalled) post back for more tips, otherwise enter Windows CD.
Once the scan is complete:
Check your Windows Updates! After using the File Protection Service, you might need to reapply some updates.
Please reboot, and let me know if anything has changed.
Also, please rehide the protected files:My Computer
"Check" Hide protected operating system files.