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dr watson postmortem error

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I also have a Dr. Watson Postmortem debugger error. AFter reading several posts it is apparent I need someone to help read this file and offer suggestions as I have done several scans of various spyware removal and antivirus software.

Thanks for the help.

The error comes up on XP sp2 start and then dr watson service must be ended from Task Manager before we can continue. After the service is shut off then the computer appears to work correctly.

Again Thanks for the help


Logfile of HijackThis v1.99.1
Scan saved at 6:48:22 PM, on 8/17/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Classic PhoneTools\CapFax.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\CallWave\IAM.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.areatech.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.wundergro...O/Hannibal.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Brought to you by AreaTech
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SafeGuard Protect PCShield - {564FFB73-9EEF-4969-92FA-5FC4A92E2C2A} - C:\WINDOWS\System32\sfg_7cec.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [VGAUtil] C:\WINDOWS\System32\G-VGA.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\RECYCLER\S-1-5-21-502944281-4212676017-31143968-500\Dc2\hpztsb10.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [CapFax] C:\Program Files\Classic PhoneTools\CapFax.EXE
O4 - HKLM\..\Run: [firewall_anti] C:\WINDOWS\firewall_anti.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [PPWebCap] C:\PROGRA~1\ScanSoft\PAPERP~1\PPWebCap.exe
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NVMCTRAY.DLL,NvTaskbarInit
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: APC UPS Status.lnk = ?
O4 - Global Startup: Corel Registration.lnk = C:\Program Files\Corel\WordPerfect Office 2000\Register\Remind32.exe
O4 - Global Startup: Desktop Application Director 11.lnk = ?
O4 - Global Startup: Desktop Application Director 9.lnk = C:\Program Files\Corel\WordPerfect Office 2000\programs\dad9.exe
O4 - Global Startup: Internet Answering Machine.lnk = C:\Program Files\CallWave\IAM.exe
O4 - Global Startup: InterVideo Scheduler server.lnk = C:\Program Files\InterVideo\DVD5R\SchSvr.exe
O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
O4 - Global Startup: Phontool.lnk = C:\Program Files\Classic PhoneTools\Phontool.exe
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.syma...bin/AvSniff.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {944868EA-9796-4A1C-B1BE-7C21AF553DDD} (Global Communicator Setup) - http://www.pmsistuff.../gc/gcsetup.cab
O23 - Service: APC UPS Service - American Power Conversion Corporation - C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
O23 - Service: WinTools for IE service (WinToolsSvc) - Unknown owner - C:\Program Files\Common files\WinTools\WToolsS.exe (file missing)
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Dear vent09, :tazz:

Welcome to the Geeks to Go forums.

We are currently studying your log. :)
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Dear vent09, :tazz:

You may want to print out these instructions or save them as a text file with "Notepad" to your desktop because we will be restarting into Safe Mode later on in the fix and you might not be able to access the Internet.

Please download and run a Free Trial of Trojan Hunter at http://www.misec.net...rojanHunter.exe. Please restart your computer.

Please run the Housecall online virus scan located at: http://housecall.tre.../start_corp.asp. Follow the prompts to scan your hard drive for viruses. Select the "Autoclean" option so that Housecall will remove any viruses from your system. When the scan is finished, please restart your computer.

Then please run the Panda scan here: http://www.pandasoft...n_principal.htm. Delete any viruses found, and restart your computer.

Download, install, update, configure and run a scan with Ad-Aware SE at the following link: http://rstones12.gee...areSE_setup.htm

Restart your computer.

Click Start then Control Panel then Add and Remove Programs. Look for the following installed program/programs and if they are listed click on each one and then click on the Remove or Change button and if asked select "Yes" or "Ok" to remove:


Please restart your computer.

Run HijackThis and click "Scan." Place checks next to the following entry/entries (if they exist):

O2 - BHO: SafeGuard Protect PCShield - {564FFB73-9EEF-4969-92FA-5FC4A92E2C2A} - C:\WINDOWS\System32\sfg_7cec.dll

O4 - HKLM\..\Run: [firewall_anti] C:\WINDOWS\firewall_anti.exe
O4 - Global Startup: APC UPS Status.lnk = ?
O4 - Global Startup: Desktop Application Director 11.lnk = ?

O23 - Service: WinTools for IE service (WinToolsSvc) - Unknown owner - C:\Program Files\Common files\WinTools\WToolsS.exe (file missing)

Close all browser and other windows except for HijackThis, and click "Fix Checked" button to finish the repair. Close the HijackThis application.

Please reboot your computer into Safe mode (continually tap the F8 key while your system is starting, select Safe Mode from the menu). For additional help in booting into Safe Mode, see the following site: http://www.pchell.co.../safemode.shtml

Next, make sure your PC is configured to show hidden files. Here is how to do this:

Windows XP

* Click "Start".
* Open "My Computer".
* Select the "Tools" menu and click "Folder Options".
* Select the "View" Tab.
* Under the "Hidden files and folders" heading select "Show hidden files and folders".
* Make sure "Hide extensions for known file types" is unchecked
* Uncheck the "Hide protected operating system files (recommended)" option.
* Click "Yes" to confirm.
* Click "OK".

Here is a link for further explanation: http://www.xtra.co.n...1916458,00.html

Delete the following file/files marked in blue (if they exist):


Delete the following folder/folders marked in blue (if they exist):

C:\Program Files\Common files\WinTools

Finally, clean out temporary and Temporary Internet files. Go to Start -> Run and type in the box: cleanmgr. Let it scan your system for files
to remove. Make sure these 3 are checked and then press *ok* to remove:

Temporary Files
Temporary Internet Files
Recycle Bin

Restart your computer in normal mode.

Go to Start->Run and type "Services.msc" (without quotes) then hit Ok
Scroll down and find the below service:

WinTools for IE service (or WinToolsSvc)

When you find it, double-click on it. In the next window that opens, click the Stop button, then click on properties and under the General Tab, change the Startup Type to Disabled. Now hit Apply and then Ok.

Run HiJackThis. Click on "None of the above, just start the program". Now, click on the "Config" button (bottom right), then click on "Misc Tools", then click on "Delete an NT Service" a window will pop up. Enter the below item into that field (copy and paste):


Click ok.

It should pull up information about the service, when it asks if you want to reboot now click YES.

After reboot, post a new HiJackThis log. Let me know if you received any error messages.

In addition, let me know in detail how your computer system is running after performing the above steps. :)
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