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BT Broadband - advice needed


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#1
gingabiskit

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Hi,
I've been using the supplied voyager 205 modem/router to connect to BT Broadband, and after many problems have decided to buy another modem. Could anyone who has actually done this themselves let me know what modem(s) you've tried, and any problems you've had. I tried an old speedtouch model a while ago, and had a problem that it required a password to complete the setup, but BT Broadband does not use a password.

Any help or info would be much appreciated, but I really only want advice from someone who has actually gone through this process themselves, so that I can be sure the modem will work.

Thanks
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#2
Retired Tech

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Check with BT that your new modem will be supported, if not, you've handed the game to them if you get problems with the connection

Ask BT to replace the modem

Check the speedtouch was not asking for your username and password before connecting the first time
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#3
gingabiskit

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BT have told me that: "we are unable to comment on the compatability of modem/routers other than the supplied voyager 205 or its wireless counterpart"

BT have already replaced my 205 twice, and all suffer the same problems. Seems to be a design flaw, many other people are having similar problems. As for the speedtouch, it was requesting my isp username and password. Bt broadband has a username but does not use a password, and the speedtouch would not accept that there is no password.

Thanks
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#4
Retired Tech

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Mine had an @hg55 username and a password

Could be worth asking BT to check the line, they also have automatic testing

Consider another ISP
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#5
gingabiskit

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I'd love to change to another ISP, unfortunatly I'm tied to this one until next May. BT have tested the line a couple of times, I've gone through 8 fone calls with BT tech support, but they don't know whats wrong.

I know a few other people on this forum have had similar problems, and so far the only thing that seems to sort it completely is changing the modem.

I don't know if this password thing is something BT have done recently, but a friend of mine and my uncle both signed up to BT around the same time as me, and we all have the same problems, and are in the same situation with the passwords.

Thanks for your help
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#6
Retired Tech

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BT gave me a username and account password but I moved ISP and had slow speeds, I took the faceplate off the BT socket then plugged the modem line direct to the router and it improved things
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