[SamThomas]

Thanks in advance for any help you can provide. I truly appreciate it.
-Sam

A friend had a problem with his computer, and I think that I have it mostly cleaned-up, but wanted to see if there was any remnant remaining that could affect him later. Here is the HJT log file:

Logfile of HijackThis v1.99.1
Scan saved at 11:39:38 PM, on 8/22/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Microsoft Money\System\mnyexpr.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
C:\Program Files\Dell Support\DSBrws.exe
C:\HJT\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = "C:\Program Files\Outlook Express\msimn.exe"
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
R3 - URLSearchHook: (no name) - {7CF1B45C-4690-041B-1D7A-E9325226A9E7} - hyandex.dll (file missing)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Verizon Broadband Toolbar - {4E7BD74F-2B8D-469E-D0FC-E57AF4D5FA7D} - C:\PROGRA~1\COMMON~1\VERIZO~1\SFP\vzbb.dll (file missing)
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Verizon Broadband Toolbar - {4E7BD74F-2B8D-469E-D0FC-E57AF4D5FA7D} - C:\PROGRA~1\COMMON~1\VERIZO~1\SFP\vzbb.dll (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
O4 - Global Startup: hp psc 1000 series.lnk = ?
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: Verizon Online Support Center.lnk = C:\Program Files\Verizon Online\bin\matcli.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....204&clcid=0x409
O17 - HKLM\System\CCS\Services\Tcpip\..\{03802508-A7CB-42F7-85A0-E94D4EC34964}: NameServer = 69.50.184.84,195.225.176.37
O17 - HKLM\System\CS1\Services\Tcpip\..\{03802508-A7CB-42F7-85A0-E94D4EC34964}: NameServer = 69.50.184.84,195.225.176.37
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: style2 - C:\WINDOWS\q22982250_disk.dll (file missing)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

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Hi SamThomas and welcome to GeeksToGo! My name is Excal and I will be helping you.

Right click on the Microsoft/Giant AntiSpyware icon (looks like a target) and click on Security Agents Status (Enabled) and click on Disable Real-time Protection. To re enable it after the fix, you follow the same steps but click on Enable Real-time Protection.

Spysweeper

Please disable SpySweeper, as it may hinder the removal of some entries. You can re-enable it after you're clean.

To disable SpySweeper:

Open it click >Options over to the left then >Program Options >Uncheck "load at windows startup".
Over to the left click "shields" and uncheck all there.
Uncheck "home page shield".
Uncheck "automatically restore default without notification".

open Hijackthis and do a scan. Please check off the following items:

R3 - URLSearchHook: (no name) - {7CF1B45C-4690-041B-1D7A-E9325226A9E7} - hyandex.dll (file missing)
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O20 - Winlogon Notify: style2 - C:\WINDOWS\q22982250_disk.dll (file missing)

click FIX CHECKED then close Hijackthis


reboot please


Silent Runners:

• Please click this link to download Silent Runners.
• Save it to the desktop.
• Run Silent Runner's by doubleclicking the "Silent Runners" icon on your desktop.
• You will see a text file appear on the desktop - it's not done yet, just let it run (it won't appear to be doing anything!)
• Once you receive the prompt "All Done!", double-click on the new text file on the desktop and copy that entire log and paste it here.
  
  
• NOTE* If you receive any warning message about scripts, please choose to allow the script to run.
  For some time it will look like nothing is happening. Just keep waiting.
  
• Once it's done it will create a log. A window will come up telling you when it's saved. Please post that log here

[Excal]

Hi SamThomas and welcome to GeeksToGo! My name is Excal and I will be helping you.

Right click on the Microsoft/Giant AntiSpyware icon (looks like a target) and click on Security Agents Status (Enabled) and click on Disable Real-time Protection. To re enable it after the fix, you follow the same steps but click on Enable Real-time Protection.

Spysweeper

Please disable SpySweeper, as it may hinder the removal of some entries. You can re-enable it after you're clean.

To disable SpySweeper:

Open it click >Options over to the left then >Program Options >Uncheck "load at windows startup".
Over to the left click "shields" and uncheck all there.
Uncheck "home page shield".
Uncheck "automatically restore default without notification".

open Hijackthis and do a scan. Please check off the following items:

R3 - URLSearchHook: (no name) - {7CF1B45C-4690-041B-1D7A-E9325226A9E7} - hyandex.dll (file missing)
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O20 - Winlogon Notify: style2 - C:\WINDOWS\q22982250_disk.dll (file missing)

click FIX CHECKED then close Hijackthis


reboot please


Silent Runners:

• Please click this link to download Silent Runners.
• Save it to the desktop.
• Run Silent Runner's by doubleclicking the "Silent Runners" icon on your desktop.
• You will see a text file appear on the desktop - it's not done yet, just let it run (it won't appear to be doing anything!)
• Once you receive the prompt "All Done!", double-click on the new text file on the desktop and copy that entire log and paste it here.
  
  
• NOTE* If you receive any warning message about scripts, please choose to allow the script to run.
  For some time it will look like nothing is happening. Just keep waiting.
  
• Once it's done it will create a log. A window will come up telling you when it's saved. Please post that log here

[SamThomas]

I am doing this pro bono, and have a regular job as well. I will get this done at noon time, and repost as requested.

Thanks!

[Excal]

Ok sounds good




Excal

[SamThomas]

OK here we go .... looks like geek to me (oops I mean Greek)

From SilentRunners.vbs

"Silent Runners.vbs", revision 40, http://www.silentrunners.org/
Operating System: Windows XP
Output limited to non-default values, except where indicated by "{++}"


Startup items buried in registry:
---------------------------------

HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"MSMSGS" = ""C:\Program Files\Messenger\msmsgs.exe" /background" [MS]
"MoneyAgent" = ""C:\Program Files\Microsoft Money\System\mnyexpr.exe"" [MS]
"DellSupport" = ""C:\Program Files\Dell Support\DSAgnt.exe" /startup" ["Gteko Ltd."]

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"IgfxTray" = "C:\WINDOWS\System32\igfxtray.exe" ["Intel Corporation"]
"HotKeysCmds" = "C:\WINDOWS\System32\hkcmd.exe" ["Intel Corporation"]
"IntelMeM" = "C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe" ["Intel Corporation"]
"PCMService" = ""C:\Program Files\Dell\Media Experience\PCMService.exe"" ["CyberLink Corp."]
"dla" = "C:\WINDOWS\system32\dla\tfswctrl.exe" ["Sonic Solutions"]
"UpdateManager" = ""C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r" ["Sonic Solutions"]
"QuickTime Task" = ""C:\Program Files\QuickTime\qttask.exe" -atboottime" ["Apple Computer, Inc."]
"mmtask" = "c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe" ["TODO: <Company name>"]
"MMTray" = "C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe" ["MUSICMATCH, Inc."]
"ccApp" = ""C:\Program Files\Common Files\Symantec Shared\ccApp.exe"" ["Symantec Corporation"]
"URLLSTCK.exe" = "C:\Program Files\Norton Internet Security\UrlLstCk.exe" ["Symantec Corporation"]
"Motive SmartBridge" = "C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB.exe" ["Motive Communications, Inc."]
"TkBellExe" = ""C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot" ["RealNetworks, Inc."]
"SSC_UserPrompt" = "C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe" ["Symantec Corporation"]
"Symantec NetDriver Monitor" = "C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer" ["Symantec Corporation"]
"gcasServ" = ""C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"" [MS]

HKLM\Software\Microsoft\Active Setup\Installed Components\
{306D6C21-C1B6-4629-986C-E59E1875B8AF}\(Default) = (no title provided)
\StubPath = ""C:\WINDOWS\System32\rundll32.exe" "C:\Program Files\Messenger\msgsc.dll",ShowIconsUser" [MS]

HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}\(Default) = "AcroIEHlprObj Class" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll" ["Adobe Systems Incorporated"]
{4E7BD74F-2B8D-469E-D0FC-E57AF4D5FA7D}\(Default) = "Verizon Broadband Toolbar" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\COMMON~1\VERIZO~1\SFP\vzbb.dll" [file not found]
{5CA3D70E-1895-11CF-8E15-001234567890}\(Default) = "DriveLetterAccess" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\system32\dla\tfswshx.dll" ["Sonic Solutions"]
{9ECB9560-04F9-4bbc-943D-298DDF1699E1}\(Default) = "Web assistant"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll" ["Symantec Corporation"]
{BDF3E430-B101-42AD-A544-FADC6B084872}\(Default) = "NAV Helper"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Norton AntiVirus\NavShExt.dll" ["Symantec Corporation"]

HKLM\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\
"{42071714-76d4-11d1-8b24-00a0c9068ff3}" = "Display Panning CPL Extension"
-> {CLSID}\InProcServer32\(Default) = "deskpan.dll" [file not found]
"{88895560-9AA2-1069-930E-00AA0030EBC8}" = "HyperTerminal Icon Ext"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\hticons.dll" ["Hilgraeve, Inc."]
"{DEE12703-6333-4D4E-8F34-738C4DCC2E04}" = "RecordNow! SendToExt"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Sonic\RecordNow!\shlext.dll" [null data]
"{5CA3D70E-1895-11CF-8E15-001234567890}" = "DriveLetterAccess"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\system32\dla\tfswshx.dll" ["Sonic Solutions"]
"{640167b4-59b0-47a6-b335-a6b3c0695aea}" = "Portable Media Devices"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\Audiodev.dll" [MS]
"{cc86590a-b60a-48e6-996b-41d25ed39a1e}" = "Portable Media Devices Menu"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\Audiodev.dll" [MS]
"{F0CB00CD-5A07-4D91-97F5-A8C92CDA93E4}" = "Shell Extensions for RealOne Player"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Real\RealPlayer\rpshell.dll" ["RealNetworks, Inc."]
"{7C9D5882-CB4A-4090-96C8-430BFE8B795B}" = "Webroot Spy Sweeper Context Menu Integration"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\Webroot\SPYSWE~1\SSCtxMnu.dll" ["Webroot Software, Inc."]

HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler\
INFECTION WARNING! "{6AC3806F-8B39-4746-9C38-6B01CB7331FF}" = "Memory monitor"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\q22982250_disk.dll" [file not found]

HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks\
INFECTION WARNING! "{9EF34FF2-3396-4527-9D27-04C8C1C67806}" = "Microsoft AntiSpyware Service Hook"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Microsoft AntiSpyware\shellextension.dll" [MS]
INFECTION WARNING! "{54D9498B-CF93-414F-8984-8CE7FDE0D391}" = "ewido shell guard"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\ewido\security suite\shellhook.dll" ["TODO: <Firmenname>"]

HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\
INFECTION WARNING! igfxcui\DLLName = "igfxsrvc.dll" ["Intel Corporation"]

HKLM\Software\Classes\*\shellex\ContextMenuHandlers\
ewido\(Default) = "{57BD36D7-CE32-4600-9B1C-1A0C47EFC02E}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\ewido\security suite\context.dll" ["ewido networks"]
Symantec.Norton.Antivirus.IEContextMenu\(Default) = "{5345A4D5-41EB-4A2F-9616-CE1D4F6C35B2}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Norton AntiVirus\NavShExt.dll" ["Symantec Corporation"]

HKLM\Software\Classes\Directory\shellex\ContextMenuHandlers\
ewido\(Default) = "{57BD36D7-CE32-4600-9B1C-1A0C47EFC02E}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\ewido\security suite\context.dll" ["ewido networks"]
QuickFinderMenu\(Default) = "{C0E10002-0028-0004-C0E1-C0E1C0E1C0E1}"
-> {CLSID}\InProcServer32\(Default) = "c:\Program Files\WordPerfect Office 11\Programs\PFSE110.DLL" ["Novell, Inc., c/o Corel Corporation Limited"]

HKLM\Software\Classes\Folder\shellex\ContextMenuHandlers\
SpySweeper\(Default) = "{7C9D5882-CB4A-4090-96C8-430BFE8B795B}"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\Webroot\SPYSWE~1\SSCtxMnu.dll" ["Webroot Software, Inc."]
Symantec.Norton.Antivirus.IEContextMenu\(Default) = "{5345A4D5-41EB-4A2F-9616-CE1D4F6C35B2}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Norton AntiVirus\NavShExt.dll" ["Symantec Corporation"]


Group Policies [Description]:
-----------------------------

HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\
HIJACK WARNING! "NoBandCustomize"=dword:00000001
[disables toolbar status changes in Internet Explorer|View|Toolbars]


Active Desktop and Wallpaper:
-----------------------------

Active Desktop is disabled at this entry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellState

HKCU\Control Panel\Desktop\
"Wallpaper" = "C:\Documents and Settings\Zach\Local Settings\Application Data\Microsoft\Wallpaper1.bmp"


Enabled Screen Saver:
---------------------

HKCU\Control Panel\Desktop\
"SCRNSAVE.EXE" = "C:\WINDOWS\System32\SSTEXT3D.SCR" [MS]


Startup items in "Zach" & "All Users" startup folders:
------------------------------------------------------

C:\Documents and Settings\All Users\Start Menu\Programs\Startup
"hp psc 1000 series" -> shortcut to: "C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe" ["Hewlett-Packard Co."]
"hpoddt01.exe" -> shortcut to: "C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe" ["Hewlett-Packard"]
"Verizon Online Support Center" -> shortcut to: "C:\Program Files\Verizon Online\bin\matcli.exe -boot" ["Motive Communications, Inc."]


Enabled Scheduled Tasks:
------------------------

"FRU Task #Hewlett-Packard#hp psc 1200 series#1089133870" -> launches: "C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpqfrucl.exe -I "#Hewlett-Packard#hp psc 1200 series#1089133870"" [empty string]
"ISP signup reminder 1" -> launches: "C:\WINDOWS\System32\OOBE\OOBEBALN.EXE /sys /i /n:1" [MS]
"Norton AntiVirus - Scan my computer - Zach" -> launches: "C:\PROGRA~1\NORTON~2\Navw32.exe /task:"C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Tasks\mycomp.sca"" ["Symantec Corporation"]
"Symantec NetDetect" -> launches: "C:\Program Files\Symantec\LiveUpdate\NDETECT.EXE" ["Symantec Corporation"]


Winsock2 Service Provider DLLs:
-------------------------------

Namespace Service Providers

HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\NameSpace_Catalog5\Catalog_Entries\ {++}
000000000001\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]
000000000002\LibraryPath = "%SystemRoot%\System32\winrnr.dll" [MS]
000000000003\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]
000000000004\LibraryPath = "%SystemRoot%\System32\nwprovau.dll" [MS]

Transport Service Providers

HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\Protocol_Catalog9\Catalog_Entries\ {++}
0000000000##\PackedCatalogItem (contains) DLL [Company Name], (at) ## range:
%SystemRoot%\system32\mswsock.dll [MS], 01 - 03, 06 - 22
%SystemRoot%\system32\rsvpsp.dll [MS], 04 - 05


Toolbars, Explorer Bars, Extensions:
------------------------------------

Toolbars

HKCU\Software\Microsoft\Internet Explorer\Toolbar\ShellBrowser\
"{42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6}" = "Norton AntiVirus" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Norton AntiVirus\NavShExt.dll" ["Symantec Corporation"]

HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\
"{0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7}" = "Web assistant" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll" ["Symantec Corporation"]

"{4E7BD74F-2B8D-469E-D0FC-E57AF4D5FA7D}" = "Verizon Broadband Toolbar" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\COMMON~1\VERIZO~1\SFP\vzbb.dll" [file not found]

"{42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6}" = "Norton AntiVirus" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Norton AntiVirus\NavShExt.dll" ["Symantec Corporation"]

HKLM\Software\Microsoft\Internet Explorer\Toolbar\
"{0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7}" = "Web assistant"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll" ["Symantec Corporation"]

"{4E7BD74F-2B8D-469E-D0FC-E57AF4D5FA7D}" = "Verizon Broadband Toolbar" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\COMMON~1\VERIZO~1\SFP\vzbb.dll" [file not found]

"{42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6}" = "Norton AntiVirus"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Norton AntiVirus\NavShExt.dll" ["Symantec Corporation"]

Explorer Bars

HKLM\Software\Microsoft\Internet Explorer\Explorer Bars\
{FE54FA40-D68C-11D2-98FA-00C0F0318AFE}\ = "Real.com" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\Shdocvw.dll" [MS]

Extensions (Tools menu items, main toolbar menu buttons)

HKLM\Software\Microsoft\Internet Explorer\Extensions\
{08B0E5C0-4FCB-11CF-AAA5-00401C608501}\
"MenuText" = "Sun Java Console"
"CLSIDExtension" = "{08B0E5C0-4FCB-11CF-AAA5-00401C608501}"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\msjava.dll" [MS]

{CD67F990-D8E9-11D2-98FE-00C0F0318AFE}\
"ButtonText" = "Real.com"


Running Services (Display Name, Service Name, Path {Service DLL}):
------------------------------------------------------------------

ewido security suite control, ewido security suite control, "C:\Program Files\ewido\security suite\ewidoctrl.exe" ["ewido networks"]
ewido security suite guard, ewido security suite guard, "C:\Program Files\ewido\security suite\ewidoguard.exe" ["ewido networks"]
Norton AntiVirus Auto-Protect Service, navapsvc, ""C:\Program Files\Norton AntiVirus\navapsvc.exe"" ["Symantec Corporation"]
SAP Agent, NwSapAgent, "C:\WINDOWS\System32\svchost.exe -k netsvcs" {"C:\WINDOWS\System32\ipxsap.dll" [MS]}
Symantec Core LC, Symantec Core LC, "C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe" ["Symantec Corporation"]
Symantec Event Manager, ccEvtMgr, ""C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"" ["Symantec Corporation"]
Symantec Network Drivers Service, SNDSrvc, "C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe" ["Symantec Corporation"]
Symantec Network Proxy, ccProxy, ""C:\Program Files\Common Files\Symantec Shared\ccProxy.exe"" ["Symantec Corporation"]
Symantec Settings Manager, ccSetMgr, ""C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"" ["Symantec Corporation"]
Symantec SPBBCSvc, SPBBCSvc, "C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe" ["Symantec Corporation"]
Windows User Mode Driver Framework, UMWdf, "C:\WINDOWS\System32\wdfmgr.exe" [MS]


----------
+ This report excludes default entries except where indicated.
+ To see *everywhere* the script checks and *everything* it finds,
launch it from a command prompt or a shortcut with the -all parameter.
+ To search all directories of local fixed drives for DESKTOP.INI
DLL launch points and all Registry CLSIDs for dormant Explorer Bars,
use the -supp parameter or answer "Yes" at the first message box.
---------- (total run time: 94 seconds, including 18 seconds for message boxes)

[Excal]

Launch Notepad, and copy/paste the box below into a new text file. Save it as fixme.reg (make sure that Save as Type is set at "All Files") on your Desktop. Ensure there is no space at or above REGEDIT 4.

REGEDIT4

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer]
"NoBandCustomize"=dword:00000000

Locate fixme.reg on your Desktop and double-click on it. You will receive a prompt similar to: "Do you wish to merge the information into the registry?". Answer "Yes" and wait for a message to appear similar to "Merged Successfully".

Reboot into normal mode and please run this online virus scan: ActiveScan - Please save and post the results from the scan!

[SamThomas]

OK. Back at it... good catch!


Incident Status Location

Spyware:spyware/wareout No disinfected C:\DOCUMENTS AND SETTINGS\ZACH\APPLICATION DATA\wo.tmp
Adware:adware/sbsoft No disinfected C:\WINDOWS\rdt.ini
Virus:Trj/Downloader.DGM Disinfected C:\Documents and Settings\Zach\Local Settings\Temporary Internet Files\Content.IE5\C1ARGTQJ\sia[1].txt

[Excal]

The Temp folders should be cleaned out periodically as installation programs and hijack programs leave a lot of junk there. Download CleanUp! (Alternate Link if the main link does not work) and install it.


Run CleanUp! and click on CleanUp! button. When it asks you if you want to logoff, click on Yes.

• Open HiJackThis
• Click on the configure button on the bottom right
• Click on the tab "Misc Tools"
• Click on "Delete File on Reboot"
• Navigate to this file - C:\WINDOWS\rdt.ini
• Double click on that file.
• HJT asks you if you want to reboot, now. Click "YES".

Post back and tell me how your computer is running

[SamThomas]

I am very happy with the way everything turned out.

I really thank you for your help. I had a lot of this cleaned-up by the time you got involved, but you really helped me get the rest of it done. I think that there are a lot of people out there (me included) that stop to soon many times.

I am busy now with trying to get this system up to SP2, and making sure everything is good before I return it.

I noticed you have the PayPal thing down at the bottom. I don't want to offend you, but what is customary in this type of support?

Regards,

-Sam

[Excal]

That my friend is totally up to you, but thank you in adance in what ever you decide

Great job, it appears your computer is clean

Ensure you rehide your “hidden files and folders” back to the way they were.

Now that your system is Malware Free, it is important to reset your system Restore. Click Here to learn how to.

I recommend that you Defrag your computer before setting your Restore points:

Go to start>all programs>accessories>system tools>Disk Defragmentor Make sure it set to the proper drive (default should be your main driver) and click on defragment


Might I suggest the following Free Spyware programs, if you don't already have them, for added security, you can download them at the following links. These programs work great for detection:

Ad-aware SE
Spybot S&D
Microsoft Anti-Spyware


If you are unhappy with your current antivirus and want to replace it or if you dont already have one, I suggest one of these free programs:
*Note - do not use more than one anti-virus program as it will more than likely cause conflict.

AVG
Avast
AntiVir


The following free programs are great for prevention:

SpywareBlaster 3.4
Spywareguard
IE/Spyad

A Firewall is a must! Here are 3 good free versions:
(do not have more than one firewall running on your system)

Sygate
Kerio
ZoneLabs

There are other options other than Internet Explorer for a browser, which some say have better security. Two of them are:

Firefox
Opera

If you decide to keep Internet Explorer, This site is a great source for tightening up security on It's settings.

Make sure that you keep your Operating System and IE updated with the latest Critical Security Updates from Microsoft...they usually come out once a month, on the 2nd Tuesday of each month.

Included in those updates is Windows XP Service Pack 2. Click Here
Since you're junkware free, the time to get it is NOW. Service Pack 2 is a MAJOR upgrade for XP. It adds numerous security and software patches, as well as new features and functionality. You will also be adding another layer of protection against future threats.

Be sure and give the Temp folders a cleaning out now and then as well, Make sure after you clean your Temp files to empty out your Recycle bin as well.
For ease use the following program:

Cleanup
Run "Cleanup" and when it has finished, Reboot

To help prevent future spyware installations/infections, please read the Anti-Spyware Tutorial and use the tools provided. Also read How I got Infected

[Excal]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.