I've followed other threads, and run the spyware removal software recommended (I've also run the beta version of Microsofts program), and still have issues, especially with desktophijack.
Norton can't run without crashing the system. Keep getting the message norton can't access/remove this virus. I also get lots of low virtual memory messages when trying to run spyware removal software programs. At one point, I could not disable or delete my wireless adaptor to stop the pop-ups while I was trying to fix the problems. Do have control of IE, but just discovered the home page has been changed again. Continue to get pop-ups after removing the spyware found.
Here is my hijackthis log:
Please help!
Logfile of HijackThis v1.99.1
Scan saved at 5:18:13 PM, on 8/23/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\cmd.exe
C:\WINDOWS\System32\nfsiod.exe
C:\WINDOWS\System32\nfsiod.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\System32\usbhdctl.exe
C:\WINDOWS\System32\usbhdctl.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\ewido\security suite\SecuritySuite.exe
C:\Program Files\rdso\eetu.exe
C:\Program Files\CashBack\bin\cashback.exe
C:\Program Files\NaviSearch\bin\nls.exe
C:\Program Files\BullsEye Network\bin\bargains.exe
C:\WINDOWS\System32\qlktzeq.exe
C:\WINDOWS\system32\cmd.exe
C:\WINDOWS\explorer.exe
C:\Documents and Settings\Administrator\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe
C:\Documents and Settings\All Users\Documents\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dellnet.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://google.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.exactsearch.net/sidesearch
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dellnet.com/
R3 - URLSearchHook: (no name) - {02EE5B04-F144-47BB-83FB-A60BD91B74A9} - C:\Program Files\SurfSideKick 3\SskBho.dll
F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\Nail.exe
O1 - Hosts: 69.31.81.22 www.google.ae
O1 - Hosts: 69.31.81.22 www.google.am
O1 - Hosts: 69.31.81.22 www.google.as
O1 - Hosts: 69.31.81.22 www.google.at
O1 - Hosts: 69.31.81.22 www.google.az
O1 - Hosts: 69.31.81.22 www.google.be
O1 - Hosts: 69.31.81.22 www.google.bi
O1 - Hosts: 69.31.81.22 www.google.ca
O1 - Hosts: 69.31.81.22 www.google.cd
O1 - Hosts: 69.31.81.22 www.google.cg
O1 - Hosts: 69.31.81.22 www.google.ch
O1 - Hosts: 69.31.81.22 www.google.ci
O1 - Hosts: 69.31.81.22 www.google.cl
O1 - Hosts: 69.31.81.22 www.google.co.cr
O1 - Hosts: 69.31.81.22 www.google.co.hu
O1 - Hosts: 69.31.81.22 www.google.co.il
O1 - Hosts: 69.31.81.22 www.google.co.in
O1 - Hosts: 69.31.81.22 www.google.co.je
O1 - Hosts: 69.31.81.22 www.google.co.jp
O1 - Hosts: 69.31.81.22 www.google.co.ke
O1 - Hosts: 69.31.81.22 www.google.co.kr
O1 - Hosts: 69.31.81.22 www.google.co.ls
O1 - Hosts: 69.31.81.22 www.google.co.nz
O1 - Hosts: 69.31.81.22 www.google.co.th
O1 - Hosts: 69.31.81.22 www.google.co.ug
O1 - Hosts: 69.31.81.22 www.google.co.uk
O1 - Hosts: 69.31.81.22 www.google.co.ve
O1 - Hosts: 69.31.81.22 www.google.com
O1 - Hosts: 69.31.81.22 www.google.com.ag
O1 - Hosts: 69.31.81.22 www.google.com.ar
O1 - Hosts: 69.31.81.22 www.google.com.au
O1 - Hosts: 69.31.81.22 www.google.com.br
O1 - Hosts: 69.31.81.22 www.google.com.co
O1 - Hosts: 69.31.81.22 www.google.com.cu
O1 - Hosts: 69.31.81.22 www.google.com.do
O1 - Hosts: 69.31.81.22 www.google.com.ec
O1 - Hosts: 69.31.81.22 www.google.com.fj
O1 - Hosts: 69.31.81.22 www.google.com.gi
O1 - Hosts: 69.31.81.22 www.google.com.gr
O1 - Hosts: 69.31.81.22 www.google.com.gt
O1 - Hosts: 69.31.81.22 www.google.com.hk
O1 - Hosts: 69.31.81.22 www.google.com.ly
O1 - Hosts: 69.31.81.22 www.google.com.mt
O1 - Hosts: 69.31.81.22 www.google.com.mx
O1 - Hosts: 69.31.81.22 www.google.com.my
O1 - Hosts: 69.31.81.22 www.google.com.na
O1 - Hosts: 69.31.81.22 www.google.com.nf
O1 - Hosts: 69.31.81.22 www.google.com.ni
O1 - Hosts: 69.31.81.22 www.google.com.np
O1 - Hosts: 69.31.81.22 www.google.com.pa
O1 - Hosts: 69.31.81.22 www.google.com.pe
O1 - Hosts: 69.31.81.22 www.google.com.ph
O1 - Hosts: 69.31.81.22 www.google.com.pk
O1 - Hosts: 69.31.81.22 www.google.com.pr
O1 - Hosts: 69.31.81.22 www.google.com.py
O1 - Hosts: 69.31.81.22 www.google.com.sa
O1 - Hosts: 69.31.81.22 www.google.com.sg
O1 - Hosts: 69.31.81.22 www.google.com.sv
O1 - Hosts: 69.31.81.22 www.google.com.tr
O1 - Hosts: 69.31.81.22 www.google.com.tw
O1 - Hosts: 69.31.81.22 www.google.com.ua
O1 - Hosts: 69.31.81.22 www.google.com.uy
O1 - Hosts: 69.31.81.22 www.google.com.vc
O1 - Hosts: 69.31.81.22 www.google.com.vn
O1 - Hosts: 69.31.81.22 www.google.de
O1 - Hosts: 69.31.81.22 www.google.dj
O1 - Hosts: 69.31.81.22 www.google.dk
O1 - Hosts: 69.31.81.22 www.google.es
O1 - Hosts: 69.31.81.22 www.google.fi
O1 - Hosts: 69.31.81.22 www.google.fm
O1 - Hosts: 69.31.81.22 www.google.fr
O1 - Hosts: 69.31.81.22 www.google.gg
O1 - Hosts: 69.31.81.22 www.google.gl
O1 - Hosts: 69.31.81.22 www.google.gm
O1 - Hosts: 69.31.81.22 www.google.hn
O1 - Hosts: 69.31.81.22 www.google.ie
O1 - Hosts: 69.31.81.22 www.google.it
O1 - Hosts: 69.31.81.22 www.google.kz
O1 - Hosts: 69.31.81.22 www.google.li
O1 - Hosts: 69.31.81.22 www.google.lt
O1 - Hosts: 69.31.81.22 www.google.lu
O1 - Hosts: 69.31.81.22 www.google.lv
O1 - Hosts: 69.31.81.22 www.google.mn
O1 - Hosts: 69.31.81.22 www.google.ms
O1 - Hosts: 69.31.81.22 www.google.mu
O1 - Hosts: 69.31.81.22 www.google.mw
O1 - Hosts: 69.31.81.22 www.google.nl
O1 - Hosts: 69.31.81.22 www.google.no
O1 - Hosts: 69.31.81.22 www.google.off.ai
O1 - Hosts: 69.31.81.22 www.google.pl
O1 - Hosts: 69.31.81.22 www.google.pn
O1 - Hosts: 69.31.81.22 www.google.pt
O1 - Hosts: 69.31.81.22 www.google.ro
O1 - Hosts: 69.31.81.22 www.google.ru
O1 - Hosts: 69.31.81.22 www.google.rw
O1 - Hosts: 69.31.81.22 www.google.se
O1 - Hosts: 69.31.81.22 www.google.sh
O1 - Hosts: 69.31.81.22 www.google.sk
O1 - Hosts: 69.31.81.22 www.google.sm
O1 - Hosts: 69.31.81.22 www.google.td
O1 - Hosts: 69.31.81.22 www.google.tm
O2 - BHO: Band Class - {00F1D395-4744-40f0-A611-980F61AE2C59} - C:\WINDOWS\dsr.dll
O2 - BHO: (no name) - {4FA2B39B-A7DA-983C-68E6-5B095A4118FD} - C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\zarqlktmron.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\GoogleToolbar1.dll
O2 - BHO: NLS UrlCatcher Class - {AEECBFDA-12FA-4881-BDCE-8C3E1CE4B344} - C:\WINDOWS\System32\nvms.dll
O2 - BHO: CB UrlCatcher Class - {CE188402-6EE7-4022-8868-AB25173A3E14} - C:\WINDOWS\System32\mscb.dll
O2 - BHO: ADP UrlCatcher Class - {F4E04583-354E-4076-BE7D-ED6A80FD66DA} - C:\WINDOWS\System32\msbe.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\GoogleToolbar1.dll
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [a4shbudp] C:\WINDOWS\System32\a4shbudp.exe
O4 - HKLM\..\Run: [System service63] C:\WINDOWS\etb\pokapoka63.exe
O4 - HKLM\..\Run: [winsync] C:\WINDOWS\System32\sdxsgd.exe reg_run
O4 - HKLM\..\Run: [ttupt] C:\WINDOWS\ttupt.exe
O4 - HKLM\..\Run: [bvcddeu] C:\WINDOWS\bvcddeu.EXE
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [System service62] C:\WINDOWS\etb\pokapoka62.exe
O4 - HKLM\..\Run: [Dinst] C:\WINDOWS\dinst.exe
O4 - HKLM\..\Run: [PSGuard] C:\Program Files\PSGuard\PSGuard.exe
O4 - HKLM\..\Run: [BullsEye Network] C:\Program Files\BullsEye Network\bin\bargains.exe
O4 - HKLM\..\Run: [NaviSearch] C:\Program Files\NaviSearch\bin\nls.exe
O4 - HKLM\..\Run: [CashBack] C:\Program Files\CashBack\bin\cashback.exe
O4 - HKLM\..\Run: [SurfSideKick 3] C:\Program Files\SurfSideKick 3\Ssk.exe
O4 - HKLM\..\Run: [hpuoupo] C:\WINDOWS\System32\qlktzeq.exe r
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [Hlhjcto] C:\WINDOWS\System32\W?nSxS\userinit.exe
O4 - HKCU\..\Run: [Aida] C:\Program Files\rdso\eetu.exe
O4 - HKCU\..\Run: [SurfSideKick 3] C:\Program Files\SurfSideKick 3\Ssk.exe
O4 - Global Startup: America Online 6.0 Tray Icon.lnk = C:\Program Files\America Online 6.0\aoltray.exe
O4 - Global Startup: Camio Viewer 2000.lnk = C:\Program Files\Sierra Imaging\Image Expert 2000\IXApplet.exe
O4 - Global Startup: Configuration Utility.lnk = C:\Program Files\MA311 PCI Adapter Configuration Utility\wlanutil.exe
O4 - Global Startup: Exif Launcher.lnk = C:\Program Files\FinePixViewer\QuickDCF.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: rcui.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .mov: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1124669789296
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft...free/asinst.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/...ro.cab34246.cab
O20 - Winlogon Notify: Themes - C:\WINDOWS\system32\saorprop.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: IMAPI CD-Burning COM Service (ImapiService) - Roxio Inc. - C:\WINDOWS\System32\ImapiRox.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: System Startup Service (SvcProc) - Unknown owner - C:\WINDOWS\svcproc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
ARGH!