[suegy]

I am getting an error and am unable to download windows and microsoft updates. I get a fatal execution error - (0x7925dc14). I tried the troubleshooting but got nowhere doing that, either. Anyone have any suggestions?

I'd appreciate your help.

Thank You!

S. Gilson

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Run disc clean up, press view files for downloaded programme files, remove controls for windows and microsoft update, also genuine advantage and malicious software removal tool, reboot then go to Microsoft Update

http://update.micros...t.aspx?ln=en-us

[Retired Tech]

Run disc clean up, press view files for downloaded programme files, remove controls for windows and microsoft update, also genuine advantage and malicious software removal tool, reboot then go to Microsoft Update

http://update.micros...t.aspx?ln=en-us

[suegy]

I did run disk cleanup and defrag. As far as those other things you mentioned, I don't know what you're talking about or how to do them. Do you mean view files for downloaded programs while doing disk cleanup/ And what is remove controls for windows and microsoft updates and how do I remove them? The other thing is - what is genuine advantage and you mean I should REMOVE the malicious software tool? I'm sorry, but I'm not a computer expert here.

Thanks in advance.

[Retired Tech]

Run disc clean up, click view download programme files, look for the windows update controls

[attachment=3417:attachment]

Click them and press delete, confirm delete, Microsoft Update will replace them when you use it

http://update.micros...t.aspx?ln=en-us

[suegy]

I've done what you suggested, but I still cannot get the windows updates. I'm getting the exact same error.

[Retired Tech]

Have you made any changes to services

[suegy]

The only thing I have done is install some new software, but I have uninstalled it because I was getting the exact same error when trying to launch that program.

[Retired Tech]

Click start then run, type sfc /scannow then press enter to replace the system files, you need the XP CD and get a blue bar, reboot when the bar goes

Have you ever opened the registry

[suegy]

To my knowledge, I've never done anything with the registry. I can't do that function - XP was installed on my computer when I bought it and I didn't get a cd. Any other suggestions?