Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

trouble downloading windows updates


  • Please log in to reply

#1
suegy

suegy

    Member

  • Member
  • PipPipPip
  • 122 posts
I am getting an error and am unable to download windows and microsoft updates. I get a fatal execution error - (0x7925dc14). I tried the troubleshooting but got nowhere doing that, either. Anyone have any suggestions?

I'd appreciate your help.

Thank You!

S. Gilson
  • 0

Advertisements


#2
Retired Tech

Retired Tech

    Retired Staff

  • Retired Staff
  • 20,563 posts
Run disc clean up, press view files for downloaded programme files, remove controls for windows and microsoft update, also genuine advantage and malicious software removal tool, reboot then go to Microsoft Update

http://update.micros...t.aspx?ln=en-us
  • 0

#3
suegy

suegy

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 122 posts
I did run disk cleanup and defrag. As far as those other things you mentioned, I don't know what you're talking about or how to do them. Do you mean view files for downloaded programs while doing disk cleanup/ And what is remove controls for windows and microsoft updates and how do I remove them? The other thing is - what is genuine advantage and you mean I should REMOVE the malicious software tool? I'm sorry, but I'm not a computer expert here.

Thanks in advance.
  • 0

#4
Retired Tech

Retired Tech

    Retired Staff

  • Retired Staff
  • 20,563 posts
Run disc clean up, click view download programme files, look for the windows update controls

[attachment=3417:attachment]

Click them and press delete, confirm delete, Microsoft Update will replace them when you use it

http://update.micros...t.aspx?ln=en-us
  • 0

#5
suegy

suegy

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 122 posts
I've done what you suggested, but I still cannot get the windows updates. I'm getting the exact same error.
  • 0

#6
Retired Tech

Retired Tech

    Retired Staff

  • Retired Staff
  • 20,563 posts
Have you made any changes to services
  • 0

#7
suegy

suegy

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 122 posts
The only thing I have done is install some new software, but I have uninstalled it because I was getting the exact same error when trying to launch that program.
  • 0

#8
Retired Tech

Retired Tech

    Retired Staff

  • Retired Staff
  • 20,563 posts
Click start then run, type sfc /scannow then press enter to replace the system files, you need the XP CD and get a blue bar, reboot when the bar goes

Have you ever opened the registry
  • 0

#9
suegy

suegy

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 122 posts
To my knowledge, I've never done anything with the registry. I can't do that function - XP was installed on my computer when I bought it and I didn't get a cd. Any other suggestions?
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP