[backdraft999]

[COLOR=blue] I was surfing the web when my Norton 2005 Anti-Virus told me that it had detected a trojan horse. It also said that this problem could not be repaired. I find that somehow ironic, but that's just me. Ever since that, my computer has been running differently. Mostly, it's just running slower that it used to. When I open a window/program it takes a few second (or longer) to activate. When Windows starts up, it takes much longer than normal and I can hear my hard drive "grind" occasionally. When I shut-down, this also takes a long time (up to several minutes) with the message "ending program- ccApp" appearing. Lately when I try to close some programs (if I have multiple windows open) they will just free and I have to use Windows Task Manager to end the programs (which I NEVER had to do before). Until, I received this message I had zero problems with my computer. I have BlackICE Intrusion Protection installed and running constanly, but I must admit that my Norton was outdated by a couple of weeks. I am a novice home user, but any and all help will be greatly appreciated. Thanks.

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Hi backdraft999,

Could you post your HijackThis log?
You can folllow instructions here:
http://home.planet.n...xplanation.html

Regards,

Pieter

[Metallica]

Hi backdraft999,

Could you post your HijackThis log?
You can folllow instructions here:
http://home.planet.n...xplanation.html

Regards,

Pieter

[backdraft999]

When I initially clicked "scan" on Hijack This, an error message showed up on the Hijack Screen... but it scanned anyway and here is the report it gave me:

Thanks for any help...

Logfile of HijackThis v1.98.2
Scan saved at 04:34, on 12/12/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
C:\Program Files\ISS\BlackICE\blackd.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\NMSSvc.exe
C:\Program Files\Common Files\Lanovation\PrismXL\PRISMXL.SYS
C:\Program Files\ISS\BlackICE\rapapp.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
C:\Program Files\ISS\BlackICE\blackice.exe
C:\Program Files\Webroot\Washer\wwDisp.exe
C:\Documents and Settings\Owner\Desktop\HijackThis.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.agapepress.org/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.gatewaybiz.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.gatewaybiz.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: IEPlugin Class - {CF7C3CF0-4B15-11D1-ABED-709549C10000} - C:\Program Files\Advanced System Optimizer\IEHelper.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [GWMDMpi] C:\WINDOWS\GWMDMpi.exe
O4 - Startup: BlackICE PC Protection.lnk = C:\Program Files\ISS\BlackICE\blackice.exe
O4 - Startup: Window Washer 5.lnk = C:\Program Files\Webroot\Washer\wwDisp.exe
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: Yahoo! Pool 2 - http://download.game...ts/y/pote_x.cab
O16 - DPF: {0F04992B-E661-4DB9-B223-903AB628225D} (DoMoreRunExe.DoMoreRun) - file://C:\Program Files\Gateway\Do More\DoMoreRunExe.CAB
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.syma...bin/AvSniff.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab

[Metallica]

Check the items listed below in HijackThis, close all windows except HijackThis and click Fix checked:

O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)

Then use the Disk Cleanup Utility to empty all your Temp folders.

Regards,

Pieter

[backdraft999]

Thanks Metallica for the quick (and very helpful) response. I don't know how you know what you know, but this website rocks! Just out of curiousity, what did I "uncheck" and what did unchecking it do?

[Yarnouth]

You fixed a Browser Helper Object which would have been the remains of mnyviewer.dll.
Possibly. The file was damaged which is why it was listed as no name - no file.

[backdraft999]

Once again, thanks so much for the fast replies!!! Super website ya'll are running here.