Help with about blank and pop ups please.

Hi,

Could some one direct me how to fix about blank and pop ups?

Thanks in advance

Here is the log file.

ogfile of HijackThis v1.99.1
Scan saved at 5:24:23 PM, on 8/30/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\ielx.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\Nikon\NkView6\NkvMon.exe
C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Andrew Forster\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\xrums.dll/sp.html#44768
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\xrums.dll/sp.html#44768
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\xrums.dll/sp.html#44768
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\xrums.dll/sp.html#44768
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\xrums.dll/sp.html#44768
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\xrums.dll/sp.html#44768
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\xrums.dll/sp.html#44768
R3 - Default URLSearchHook is missing
O2 - BHO: Class - {41F4A8A3-D78A-E5BD-6338-C8CB7957D83E} - C:\WINDOWS\system32\aping32.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: Class - {CCB07EBA-310C-AB9E-1F31-E20792A397B8} - C:\WINDOWS\system32\iezr.dll
O2 - BHO: Class - {DE2E375A-6BEE-4A14-D063-1C7096511740} - C:\WINDOWS\crmv32.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [javazv32.exe] C:\WINDOWS\javazv32.exe
O4 - HKLM\..\Run: [ielx.exe] C:\WINDOWS\system32\ielx.exe
O4 - HKLM\..\RunOnce: [crbc.exe] C:\WINDOWS\crbc.exe
O4 - HKLM\..\RunOnce: [javahd.exe] C:\WINDOWS\system32\javahd.exe
O4 - HKLM\..\RunOnce: [ntdv32.exe] C:\WINDOWS\ntdv32.exe
O4 - HKLM\..\RunOnce: [javadi.exe] C:\WINDOWS\system32\javadi.exe
O4 - HKLM\..\RunOnce: [ipsq.exe] C:\WINDOWS\system32\ipsq.exe
O4 - HKLM\..\RunOnce: [mfcoc.exe] C:\WINDOWS\system32\mfcoc.exe
O4 - HKLM\..\RunOnce: [winnp32.exe] C:\WINDOWS\winnp32.exe
O4 - HKLM\..\RunOnce: [winhd32.exe] C:\WINDOWS\system32\winhd32.exe
O4 - HKLM\..\RunOnce: [iplk.exe] C:\WINDOWS\system32\iplk.exe
O4 - HKLM\..\RunOnce: [addqm.exe] C:\WINDOWS\system32\addqm.exe
O4 - HKLM\..\RunOnce: [crgq.exe] C:\WINDOWS\system32\crgq.exe
O4 - HKLM\..\RunOnce: [appnn.exe] C:\WINDOWS\appnn.exe
O4 - HKLM\..\RunOnce: [ipit32.exe] C:\WINDOWS\ipit32.exe
O4 - HKLM\..\RunOnce: [iezr.exe] C:\WINDOWS\system32\iezr.exe
O4 - HKLM\..\RunOnce: [winsa.exe] C:\WINDOWS\system32\winsa.exe
O4 - HKLM\..\RunOnce: [apprq.exe] C:\WINDOWS\apprq.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: NkvMon.exe.lnk = C:\Program Files\Nikon\NkView6\NkvMon.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .mpeg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} - http://www.symantec....sa/LSSupCtl.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.syma...bin/AvSniff.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1113849698045
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {B7E76C25-791F-432E-BDB7-748D01A93FC2} - http://advnt01.com/d...r/int_ver30.CAB
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} - http://www.symantec....sa/SymAData.cab
O23 - Service: Remote Procedure Call (RPC) Helper ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\crbc.exe" /s (file missing)
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Co

Edited by corkyatyyz, 30 August 2005 - 03:26 PM.

Hello corkyatyyz :tazz:

This will take a few steps to rid your system of malware
You may wish to print out a copy of these instructions to follow while you complete this procedure

You have a CoolWebSearch infection. First we will need to download a few tools that will help us in the removal of your problem.

Download about:buster by RubbeRDuckY Here.
Download CWShredder Here.
Download and install Cleanup
Please download ewido security suite it is a free version of the program.

Install ewido security suite
When installing, under "Additional Options" uncheck..
- Install background guard
- Install scan via context menu
Launch ewido, there should be an icon on your desktop, double-click it.
The program will now open to the main screen.
When you run ewido for the first time, you may get a warning "Database could not be found!". Click OK. We will fix this in a moment.
You will need to update ewido to the latest definition files.
- On the left hand side of the main screen click update.
- Then click on Start Update.
The update will start and a progress bar will show the updates being installed.
(the status bar at the bottom will display ("Update successful")

If you are having problems with the updater, you can use this link to manually update ewido.
ewido manual updates

Close Ewido

Save all of these files somewhere you will remember like to the Desktop.

Update About:Buster

Unzip the contents of AboutBuster.zip and an AboutBuster directory will be created.
Navigate to the AboutBuster directory and double-click on AboutBuster.exe.
Click "OK" at the prompt with instructions.
Click "Update" and then "Check For Update" to begin the update process.
If any updates exist please download them by clicking "Download Update" then click the X to close that window.
Now close About:Buster

Update CWShredder

Open CWShredder and click I AGREE
Click Check For Update
Close CWShredder

Go to Start->Run and type "Services.msc" (without quotes) then hit Ok
Scroll down and find the below service:

Remote Procedure Call (RPC) Helper ( 11Fßä#·ºÄÖ`I) *note* make sure it is the helper and no other

When you find them, double-click on each one. In the next window that opens, click the Stop button, then click on properties and under the General Tab, change the Startup Type to Disabled. Now hit Apply and then Ok.

Run HiJackThis. Click on "None of the above, just start the program". Now, click on the "Config" button (bottom right), then click on "Misc Tools", then click on "Delete an NT Service" a window will pop up. Enter the below item into that field (copy and paste):

11Fßä#·ºÄÖ`I Make surethere is a space before the 1

Click ok.

It should pull up information about the service, when it asks if you want to reboot now click YES.you will be rebooting into safemode

Boot into Safe Mode:
Restart your computer and as soon as it starts booting up again continuously tap F8. A menu should come up where you will be given the option to enter Safe Mode.

Please run about:buster by RubbeRDuckY:

Click Start and then OK to allow AboutBuster to scan for Alternate Data Streams.
Click Yes to allow it to shutdown explorer.exe.
It will begin to check your computer for malicious files. If it asks if you would like to do a second pass, allow it to do so.

Run it until it doesnt find anything (2 or 3 times)

Now run CWShredder. Click I Agree, then Fix and then Next, let it fix everything it asks about.

Now run CleanUp!Reboot your computer into normal windows.

Now open Ewido
:

Click on scanner
Click on Complete System Scan and the scan will begin.
You will be prompted to clean the first infection.
Select "Perform action on all infections", then proceed.
Once the scan has completed, there will be a button located on the bottom of the screen named Save report
Click Save report.
Save the report .txt file to your desktop or a location where you can find it easily.

Close ewido security suite.

Now open Hijack this and do a scan. Put a check next to any of the following if they are present

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\xrums.dll/sp.html#44768
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\xrums.dll/sp.html#44768
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\xrums.dll/sp.html#44768
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\xrums.dll/sp.html#44768
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\xrums.dll/sp.html#44768
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\xrums.dll/sp.html#44768
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\xrums.dll/sp.html#44768
R3 - Default URLSearchHook is missing
O2 - BHO: Class - {41F4A8A3-D78A-E5BD-6338-C8CB7957D83E} - C:\WINDOWS\system32\aping32.dll
O2 - BHO: Class - {CCB07EBA-310C-AB9E-1F31-E20792A397B8} - C:\WINDOWS\system32\iezr.dll
O2 - BHO: Class - {DE2E375A-6BEE-4A14-D063-1C7096511740} - C:\WINDOWS\crmv32.dll
O4 - HKLM\..\Run: [javazv32.exe] C:\WINDOWS\javazv32.exe
O4 - HKLM\..\Run: [ielx.exe] C:\WINDOWS\system32\ielx.exe
O4 - HKLM\..\RunOnce: [crbc.exe] C:\WINDOWS\crbc.exe
O4 - HKLM\..\RunOnce: [javahd.exe] C:\WINDOWS\system32\javahd.exe
O4 - HKLM\..\RunOnce: [ntdv32.exe] C:\WINDOWS\ntdv32.exe
O4 - HKLM\..\RunOnce: [javadi.exe] C:\WINDOWS\system32\javadi.exe
O4 - HKLM\..\RunOnce: [ipsq.exe] C:\WINDOWS\system32\ipsq.exe
O4 - HKLM\..\RunOnce: [mfcoc.exe] C:\WINDOWS\system32\mfcoc.exe
O4 - HKLM\..\RunOnce: [winnp32.exe] C:\WINDOWS\winnp32.exe
O4 - HKLM\..\RunOnce: [winhd32.exe] C:\WINDOWS\system32\winhd32.exe
O4 - HKLM\..\RunOnce: [iplk.exe] C:\WINDOWS\system32\iplk.exe
O4 - HKLM\..\RunOnce: [addqm.exe] C:\WINDOWS\system32\addqm.exe
O4 - HKLM\..\RunOnce: [crgq.exe] C:\WINDOWS\system32\crgq.exe
O4 - HKLM\..\RunOnce: [appnn.exe] C:\WINDOWS\appnn.exe
O4 - HKLM\..\RunOnce: [ipit32.exe] C:\WINDOWS\ipit32.exe
O4 - HKLM\..\RunOnce: [iezr.exe] C:\WINDOWS\system32\iezr.exe
O4 - HKLM\..\RunOnce: [winsa.exe] C:\WINDOWS\system32\winsa.exe
O4 - HKLM\..\RunOnce: [apprq.exe] C:\WINDOWS\apprq.exe

Now click fix checked

After all that, please post back with how things went as well as a new Hijack log and the Ewido log

Thanks .

#1
corkyatyyz

Posted 30 August 2005 - 03:25 PM

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#2
loophole

Posted 30 August 2005 - 10:02 PM

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