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Problems with Internet connections


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#1
ocasi

ocasi

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OS- Windows 2000 Server.

OK... I was unable to turn on Real Time file system protection (Symantec Corporate edition). I was also unable to update my virus definitions. When I tried to run a virus scan, it would immediately stop, and say "scan stopped by user". I rebooted into safe mode, did an update, and then a scan. It came up with nothing. I am still unable to turn on my real time file system protection.

I did a scan with Ad-aware and Spybot. It came up with nothing.

We reinstalled IE. Didn't help. I cannot access the internet.

But Mozzilla FireFox works fine.

TrojanHunter- No trojan files found

Logfile of HijackThis v1.99.1
Scan saved at 9:16:38 AM, on 01/09/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\LEXBCES.EXE
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\msdtc.exe
C:\Program Files\APC\PowerChute Business Edition\agent\pbeagent.exe
C:\Program Files\APC\PowerChute Business Edition\server\pbeserver.exe
C:\PROGRA~1\SAV\DefWatch.exe
C:\WINNT\system32\Dfssvc.exe
C:\WINNT\System32\tcpsvcs.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\cba\pds.exe
C:\PROGRA~1\Iomega\System32\AppServices.exe
C:\WINNT\System32\ismserv.exe
C:\WINNT\System32\llssrv.exe
C:\WINNT\SYSTEM32\lexmvservice.exe
C:\WINNT\SYSTEM32\LexWebService.exe
C:\PROGRA~1\SAV\Rtvscan.exe
C:\WINNT\system32\ntfrs.exe
C:\PROGRA~1\Bell\ACCESS~1\app\pppoeservice.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\System32\locator.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\System32\wins.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\dns.exe
C:\WINNT\System32\inetsrv\inetinfo.exe
C:\WINNT\system32\ams_ii\hndlrsvc.exe
C:\WINNT\system32\MsgSys.EXE
C:\WINNT\system32\ams_ii\iao.exe
C:\WINNT\system32\cba\xfr.exe
C:\WINNT\Explorer.EXE
C:\PROGRA~1\SAV\vptray.exe
C:\WINNT\system32\internat.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Documents and Settings\tl\Desktop\HijackThis.exe

MicroWorld Antivirus & Spywaqre Toolkit:
System found infected with PowerReg Scheduler Spyware/Adware (powerreg scheduler v3.exe)! Action taken: No Action Taken.

Please let me know if you have any ideas I can try.

Thanks, Elena

Edited by ocasi, 01 September 2005 - 08:12 AM.

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#2
Wizard

Wizard

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Hi ocasi and Welcome to GeekstoGo!

Create a folder on your desktop called Sysclean.

Go to http://www.trendmicr...ownload/dcs.asp and download sysclean package to the folder you made.

Go to http://www.trendmicr...oad/pattern.asp and download the Official Pattern Release for windows to your desktop.
This file will be called lptXXX.zip (XXX represents the version number)

Unzip lptXXX.zip and you'll get the file lpt$vpn.XXX.
Move the lpt$vpn.XXX to that Sysclean-folder you created on your desktop.

Turn off your antivirus which is installed on your system because it can interfere with the Sysclean-scan.

Open the sysclean-folder and doubleclick sysclean.com.

Check: Automatically clean or delete detected files.

Click scan.

When the scan is finished, select: 'view log'.

Restart in Safe Mode and Run SysClean again!

Post back with both SysClean logs and a complete HijackThis log!
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