[JohnnyDncl]

I recently downloaded Norton AntiVirus/AntiSpam 2005, and now I cannot get into windows. The computer starts up and I can click on my name than it automactically starts shutting down. Than I have to click turn off computer and shut it down. Its like it is in a loop. Any suggestions would be extremely helpful> Thank you

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You can try going into safe mode and using System Restore to restore your computer to the point before you installed Norton.

[Fenor]

You can try going into safe mode and using System Restore to restore your computer to the point before you installed Norton.

[JohnnyDncl]

I got in the safe mode and have tried all options listed on f8 and it keeps doing the same thing. Nothing has fixed it

How can I get to a c prompt? Any other suggestions greatly appreciated.

[gerryf]

you got into safe mode--or you did not get into safe mode and just got to the menu for safe mode?

There is a difference

To get to a command prompt, do you have a windows xp cd? Load with that, choose boot form cd, then choose repair using recovery console to get to command prompt

[JohnnyDncl]

where do I get boot from cd?? I thought I was in safe mode.

[JohnnyDncl]

I can get to the screen to choose safe mode and after I choose it nothing changes. I can also get to f12 and I choose repair windows with the operating disc in and I get as far as it asking what do you want to repair I can type help and a list appears but I do not know what to choose or if this will even help. I am desperate this computer has all my business info on it.

[JohnnyDncl]

I fixed my problem. Thanks for all your help.

[JohnnyDncl]

I got f12 to work and reloaded windows. Luckily all my info was saved. I really do not know what the problem was so I unistalled Norton. Before this problem happend I was getting an application error mnyexpr.exe when I would start up and would have to click ok two times before it would let me go into windows and I am getting the same error again. Any Ideas?????? thanks