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Trouble with PC after loading Norton AntiVirus/spa


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#1
JohnnyDncl

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I recently downloaded Norton AntiVirus/AntiSpam 2005, and now I cannot get into windows. The computer starts up and I can click on my name than it automactically starts shutting down. Than I have to click turn off computer and shut it down. Its like it is in a loop. Any suggestions would be extremely helpful> Thank you
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#2
Fenor

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You can try going into safe mode and using System Restore to restore your computer to the point before you installed Norton.
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#3
JohnnyDncl

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I got in the safe mode and have tried all options listed on f8 and it keeps doing the same thing. Nothing has fixed it

How can I get to a c prompt? Any other suggestions greatly appreciated.
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#4
gerryf

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you got into safe mode--or you did not get into safe mode and just got to the menu for safe mode?

There is a difference

To get to a command prompt, do you have a windows xp cd? Load with that, choose boot form cd, then choose repair using recovery console to get to command prompt
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#5
JohnnyDncl

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where do I get boot from cd?? I thought I was in safe mode.
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#6
Guest_Tony_*

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JohnnyDncl,

If you can reboot into safe mode and remove Norton AntiVirus and AntiSpam 2005.

Then reboot into normal mode, I would like you to install ONE at a time and reboot.

E.g install Norton Antivirus, then reboot.

Reason why I am suggesting this, is because this worked for me when i had this problem. 2 years ago when i had the problem with some of Nortons software.
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#7
JohnnyDncl

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:tazz: I can get to the screen to choose safe mode and after I choose it nothing changes. I can also get to f12 and I choose repair windows with the operating disc in and I get as far as it asking what do you want to repair I can type help and a list appears but I do not know what to choose or if this will even help. I am desperate this computer has all my business info on it. :)
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#8
JohnnyDncl

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I fixed my problem. Thanks for all your help.
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#9
Guest_Tony_*

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If you dont mind me asking, what was the problem?
What is Nortons software causing your problem?

:tazz: :) Awesome that your computer is working correctly now :) :)
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#10
JohnnyDncl

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I got f12 to work and reloaded windows. Luckily all my info was saved. I really do not know what the problem was so I unistalled Norton. Before this problem happend I was getting an application error mnyexpr.exe when I would start up and would have to click ok two times before it would let me go into windows and I am getting the same error again. Any Ideas?????? thanks
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