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PS Guard/Raze Software -- Unable to remove [CLOSED]


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#1
SHURRUM

SHURRUM

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I have run the following programs and removed what was found:
SpyBot
Adaware
Ewido

I have been able to remove the Red background message requesting purchase of spyware programs from Raze Software but now get a background that looks like an internet page that can't be found -- ie. ACTION CANCELLED ....etc -- it must be looking for the html file I removed.

Also, my home page is taken over by
res://C:\WINNT\system32\shdocnv.dll/warningAPI.htm#ID=MS038005;BGW. I had my homepage protected by Spybot, but it didn't stop it -- also, if I try to protect it now, it only protects the new one. If I change the home page, it goes right back to the other.

The following is my HiJackThis report. I have tried removing R0, but it immediately returns. I have not tried any of the others.

Thanks for working on this.

Logfile of HijackThis v1.99.1
Scan saved at 1:31:52 AM, on 9/4/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v5.00 SP4 (5.00.2920.0000)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\PC Guardian\EP Hard Disk\User\DISrv.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\PROGRA~1\Marimba\CASTAN~1\Tuner.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\Mcshield.exe
C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe
C:\WINNT\System32\nvsvc32.exe
C:\Program Files\PC Guardian\EP Hard Disk\User\PCGProt.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\system32\stisvc.exe
C:\Program Files\PC Guardian\Encryption Plus Management Console Client\WebClientSrv.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
C:\Program Files\PC Guardian\EP Hard Disk\User\LaunchEPHD.exe
C:\Program Files\HP\HP Software Update\HPWuSchd.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\WINNT\system32\svcnv.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\HP\hpcoretech\comp\hptskmgr.exe
C:\WINNT\system32\HPZipm12.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINNT\explorer.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = res://C:\WINNT\system32\shdocnv.dll/warningAPI.htm#ID=MS038005;BGW;
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Shurrum
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://proxy.chw.edu/proxy.pac
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINNT\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [EPHD User] "C:\Program Files\PC Guardian\EP Hard Disk\User\LaunchEPHD.exe"
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [Fast Search] C:\WINNT\system32\svcnv.exe home
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1125083985340
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = chw.edu
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = chw.edu
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = chw.edu
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: EphdXlatService - PC Guardian Technologies, Inc. - C:\Program Files\PC Guardian\EP Hard Disk\User\DISrv.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: Castanet Tuner 4.6 (Marimba) - Marimba, Inc. - C:\PROGRA~1\Marimba\CASTAN~1\Tuner.exe
O23 - Service: McAfee Framework Service (McAfeeFramework) - Network Associates, Inc. - C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
O23 - Service: Network Associates McShield (McShield) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\Mcshield.exe
O23 - Service: Network Associates Task Manager (McTaskManager) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINNT\System32\nvsvc32.exe
O23 - Service: PCG Protect - PC Guardian Technologies, Inc. - C:\Program Files\PC Guardian\EP Hard Disk\User\PCGProt.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINNT\system32\HPZipm12.exe
O23 - Service: WebClientSrv - PC Guardian - C:\Program Files\PC Guardian\Encryption Plus Management Console Client\WebClientSrv.exe
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#2
greyknight17

greyknight17

    Malware Expert

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  • 16,560 posts
Welcome to GTG.

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should 'not' have any open browsers when you are following the procedures below.

Download smitRem at http://noahdfear.gee.../click.php?id=1 and save the file to your desktop.

Please download Ewido Security Suite at http://www.ewido.net/en/download/ and read the Ewido setup instructions at http://rstones12.gee.../ewidosetup.htm. Install it, and update the definitions to the newest files. Do NOT run a scan yet.

If you have not already installed Ad-Aware SE 1.06, follow the download and setup instructions at http://rstones12.gee...areSE_setup.htm. Otherwise, check for updates. Don't run it yet!

Download CleanUp! http://cleanup.stevengould.org/ (Alternate Link if main link don't work - http://www.greyknigh...spy/CleanUp.exe ) and install it. Don't run it yet.

Restart your computer and boot into Safe Mode by hitting the F8 key repeatedly until a menu shows up (and choose Safe Mode from the list). In some systems, this may be the F5 key, so try that if F8 doesn't work.

CleanUp! deletes EVERYTHING out of your temp/temporary folders, it does not make backups. If you have any documents or programs that are saved in any Temporary Folders, please make a backup of these before running CleanUp!. Run CleanUp! and click on the Options button. Uncheck 'Scan local drives for temporary files'. Also uncheck those two Newsgroup entries if you don't want to delete them. Click OK and then click on the CleanUp! button. Let it run. After it's done, choose Yes to logoff.

Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = res://C:\WINNT\system32\shdocnv.dll/warningAPI.htm#ID=MS038005;BGW;
O4 - HKLM\..\Run: [Fast Search] C:\WINNT\system32\svcnv.exe home


Delete these files if found:

C:\WINNT\system32\shdocnv.dll
C:\WINNT\system32\svcnv.exe


Run the smitRem.exe tool you downloaded earlier. Follow the prompts on the screen. Wait for the tool to complete and disk cleanup to finish.

The tool will create a log named smitfiles.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.

Open Ad-aware and do a full scan. Remove all it finds.

Run Ewido:

* Click on scanner.
* Click on Complete System Scan and the scan will begin.
* NOTE: During some scans with ewido it is finding cases of false positives.
* You will need to step through the process of cleaning files one-by-one.
* If Ewido detects a file you KNOW to be legitimate, select none as the action.
* Do NOT select 'Perform action on all infections'.
* If you are unsure of any entry found, select none for now.
* When the scan is finished, click the Save report button at the bottom of the screen.
* Save the report to your desktop.

Close Ewido.

Next go to Control Panel->Display->Desktop->Customize Desktop->Web-> Uncheck 'Security Info' if present.

Reboot back into Windows and go to http://www.pandasoft...n_principal.htm to do a full system scan. Make sure the autoclean box is checked. Save the scan log.

Then post the Panda log here along with the logs for HijackThis, smitfiles.txt and Ewido.
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#3
greyknight17

greyknight17

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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