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WinFixer 2005 Problem


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#1
coachjim

coachjim

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Please help! I have performed the preliminary steps as outlined and continue to have a problem. I have attached the Ewido and HijackThis logs below. WinFixer 2005 continually disrupts usage and attempts to load software. This computer is my son's who just left for college with a new computer. This is now the family computer. It had a McAfee security program. When this problem started, I attempted to download Norton Internet Security. It would not install completely. I receive the following warnings:

ActiveX
Your current security settings prohibit running ActiveX controls on this page. As a result, the page may not display correctly.

Now, when I reboot, I have three error messages as follows:

Error loading C:\Program~1\NewDot~1\NewDot~2.dll. The specified module could not be found.

A necessary file could not be loaded: NAVProd

A necessary component for this function is missingor damaged (C:\Program Files\NortonAntivirus\ccAVMail.dll

In addition, my Windows automatic update ran and gave the following message:
XP Service Pack 2 cannot install.

The following is the HijackThis log:

Logfile of HijackThis v1.99.1
Scan saved at 8:46:02 AM, on 9/7/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\WINDOWS\System32\alg.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLACSD.EXE
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\WDBtnMgr.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\SM1BG.EXE
C:\Program Files\WinAntiVirus 2005 Pro\AVKernel.exe
C:\Program Files\Roxio\Easy Media Creator 7\Drag to Disc\DrgToDsc.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\WinAntiSpyware 2005\was5.exe
C:\Program Files\WinAntiVirus 2005 Pro\AVTray.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\Nikon\NkView5\NkvMon.exe
c:\progra~1\intern~1\iexplore.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Dantz\Retrospect\retrorun.exe
C:\PROGRA~1\Dantz\RETROS~1\wdsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wdfmgr.exe
C:\Program Files\Common Files\WinSoftware\wff.exe
C:\WINDOWS\System32\wbem\wmiprvse.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Bryan Stuart\Local Settings\Temp\Temporary Directory 1 for hijackthis[1].zip\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {4FAC445F-B96C-5CB1-8754-60557FDB2C3B} - C:\WINDOWS\System32\xrxfletb.dll (file missing)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: MSEvents Object - {827DC836-DD9F-4A68-A602-5812EB50A834} - C:\WINDOWS\System32\urspo.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll (file missing)
O2 - BHO: (no name) - {DB3C2392-7B57-CECD-1324-CBB23B9781C3} - C:\DOCUME~1\BRYANS~1\APPLIC~1\USERHO~1\soapwarn.exe (file missing)
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll (file missing)
O3 - Toolbar: AIM Search - {40D41A8B-D79B-43d7-99A7-9EE0F344C385} - C:\Program Files\AIM Toolbar\AIMBar.dll (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll (file missing)
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [WD Button Manager] WDBtnMgr.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SM1BG] C:\WINDOWS\SM1BG.EXE
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy Media Creator 7\Drag to Disc\DrgToDsc.exe"
O4 - HKLM\..\Run: [Cake Knob Mpeg Active] C:\Documents and Settings\All Users\Application Data\ScrFirstCakeKnob\amokmode.exe
O4 - HKLM\..\Run: [New.net Startup] rundll32 C:\PROGRA~1\NEWDOT~1\NEWDOT~2.DLL,NewDotNetStartup -s
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [WinAntiSpyware 2005] C:\Program Files\WinAntiSpyware 2005\was5.exe
O4 - HKLM\..\Run: [AVTray] "C:\Program Files\WinAntiVirus 2005 Pro\AVTray.exe"
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [Sbci] C:\Documents and Settings\Bryan Stuart\Application Data\octs.exe
O4 - HKCU\..\Run: [Dwz] C:\WINDOWS\System32\gqdumhyv.exe
O4 - HKCU\..\Run: [Borelite] C:\DOCUME~1\BRYANS~1\APPLIC~1\DVDHTM~1\FILM BASH.exe
O4 - HKCU\..\Run: [warez] "G:\Warez P2P Client\Warez.exe" -h
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: NkvMon.exe.lnk = C:\Program Files\Nikon\NkView5\NkvMon.exe
O4 - Global Startup: America Online Tray Icon.lnk = C:\Program Files\America Online 9.0a\aoltray.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll (file missing)
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE (file missing)
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU)
O10 - Broken Internet access because of LSP provider 'c:\program files\newdotnet\newdotnet6_38.dll' missing
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O16 - DPF: {05D96F71-87C6-11D3-9BE4-00902742D6E0} (QuickPlace Class) - https://quickplace02...net.com/qp2.cab
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com...kup/qdiagcc.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg...l_v1-0-3-17.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcaf...64/mcinsctl.cab
O16 - DPF: {65E7DB1D-0101-4100-BD66-C5C78C917F93} - http://install.wildt...lim/install.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1126099543749
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://www.nick.com/.../GrooveAX27.cab
O16 - DPF: {B49C4597-8721-4789-9250-315DFBD9F525} (IWinAmpActiveX Class) - http://cdn.digitalci...6.1.7_en_dl.cab
O16 - DPF: {FE0BD779-44EE-4A4B-AA2E-743C63F2E5E6} (IWinAmpActiveX Class) - http://pdl.stream.ao.../ampx_en_dl.cab
O20 - Winlogon Notify: urspo - C:\WINDOWS\System32\urspo.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLACSD.EXE
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe
O23 - Service: AVKernel - WinSoftware, Ltd. - C:\Program Files\WinAntiVirus 2005 Pro\AVKernel.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Unknown owner - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe (file missing)
O23 - Service: Retrospect Launcher (RetroLauncher) - Dantz Development Corporation - C:\Program Files\Dantz\Retrospect\retrorun.exe
O23 - Service: Retrospect Helper - Dantz Development Corporation - C:\Program Files\Dantz\Retrospect\rthlpsvc.exe
O23 - Service: Retrospect WD Service (RetroWDSvc) - Dantz Development Corporation - C:\PROGRA~1\Dantz\RETROS~1\wdsvc.exe
O23 - Service: SAVScan - Unknown owner - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe (file missing)
O23 - Service: ScriptBlocking Service (SBService) - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe (file missing)
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe (file missing)

The following is the Ewido Saved Report:

---------------------------------------------------------
ewido security suite - Scan report
---------------------------------------------------------

+ Created on: 11:13:08 PM, 9/6/2005
+ Report-Checksum: 9CD2BD9B

+ Scan result:

HKLM\SOFTWARE\Need2Find -> Spyware.Need2Find : Cleaned with backup
HKLM\SOFTWARE\Need2Find\bar -> Spyware.Need2Find : Cleaned with backup
HKLM\SOFTWARE\Need2Find\bar\Partner -> Spyware.Need2Find : Cleaned with backup
HKLM\SOFTWARE\PerfectNav -> Spyware.KeenValue : Cleaned with backup
HKU\S-1-5-21-682003330-688789844-1202660629-1003\Software\Kazaa\Promotions\Cydoor -> Spyware.Cydoor : Cleaned with backup
HKU\S-1-5-21-682003330-688789844-1202660629-1003\Software\Kazaa\Promotions\Cydoor\Adwr_329 -> Spyware.Cydoor : Cleaned with backup
HKU\S-1-5-21-682003330-688789844-1202660629-1003\Software\Kazaa\Promotions\Cydoor\Adwr_329\Loct_4 -> Spyware.Cydoor : Cleaned with backup
HKU\S-1-5-21-682003330-688789844-1202660629-1003\Software\Kazaa\Promotions\Cydoor\Adwr_329\Services -> Spyware.Cydoor : Cleaned with backup
HKU\S-1-5-21-682003330-688789844-1202660629-1003\Software\Kazaa\Promotions\Cydoor\Adwr_329\Services\Queue -> Spyware.Cydoor : Cleaned with backup
HKU\S-1-5-21-682003330-688789844-1202660629-1003\Software\Need2Find -> Spyware.Need2Find : Cleaned with backup
HKU\S-1-5-21-682003330-688789844-1202660629-1003\Software\Need2Find\bar -> Spyware.Need2Find : Cleaned with backup
HKU\S-1-5-21-682003330-688789844-1202660629-1003\Software\RX Toolbar -> Spyware.RXToolbar : Cleaned with backup
[776] C:\Program Files\NewDotNet\newdotnet6_38.dll -> Spyware.NewDotNet : Error during cleaning
[1336] C:\Program Files\NewDotNet\newdotnet6_38.dll -> Spyware.NewDotNet : Error during cleaning
[2628] C:\Program Files\NewDotNet\newdotnet6_38.dll -> Spyware.NewDotNet : Error during cleaning
[3248] C:\Program Files\NewDotNet\newdotnet6_38.dll -> Spyware.NewDotNet : Error during cleaning
[2260] C:\Program Files\NewDotNet\newdotnet6_38.dll -> Spyware.NewDotNet : Error during cleaning
[2540] C:\Program Files\NewDotNet\newdotnet6_38.dll -> Spyware.NewDotNet : Error during cleaning
[2336] C:\DOCUME~1\BRYANS~1\APPLIC~1\USERHO~1\soapwarn.exe -> TrojanDownloader.Swizzor.bo : Cleaned with backup
C:\x.bat -> Trojan.LowZones.f : Cleaned with backup
C:\kans.reg -> Trojan.WinREG.LowZones.f : Cleaned with backup
C:\_RESTORE\ARCHIVE\FS1327.CAB/A0194805.CPY -> Spyware.NewDotNet : Cleaned with backup
C:\_RESTORE\ARCHIVE\FS1329.CAB/W0228805.CPY -> Spyware.NewDotNet : Cleaned with backup
C:\_RESTORE\ARCHIVE\FS1717.CAB/A0244416.CPY -> Spyware.NewDotNet : Cleaned with backup
C:\kansup.reg -> Trojan.WinREG.LowZones.f : Cleaned with backup
C:\Program Files\HJT\backups\backup-20050906-082931-794.dll -> Spyware.NewDotNet : Cleaned with backup
C:\Program Files\Common Files\AOL\AOL Spyware Protection\Backup\15920591.asw -> Spyware.Altnet : Cleaned with backup
C:\Program Files\Common Files\AOL\AOL Spyware Protection\Backup\15928502.asw -> Spyware.Altnet : Cleaned with backup
C:\Program Files\Common Files\AOL\AOL Spyware Protection\Backup\16254276.asw -> Spyware.MyWay : Cleaned with backup
C:\Program Files\Common Files\AOL\AOL Spyware Protection\Backup\16255076.asw -> Spyware.MyWay : Cleaned with backup
C:\Program Files\Common Files\AOL\AOL Spyware Protection\Backup\16257577.asw -> Spyware.MyWay : Cleaned with backup
C:\Program Files\Common Files\AOL\AOL Spyware Protection\Backup\16259277.asw -> Spyware.MyWay : Cleaned with backup
C:\Program Files\Common Files\AOL\AOL Spyware Protection\Backup\16723149.asw -> Adware.Gator : Cleaned with backup
C:\Program Files\Common Files\AOL\AOL Spyware Protection\Backup\16725049.asw -> Adware.Gator : Cleaned with backup
C:\Program Files\Common Files\AOL\AOL Spyware Protection\Backup\56063219.asw -> Spyware.Altnet : Cleaned with backup
C:\Program Files\Common Files\AOL\AOL Spyware Protection\Backup\13635276.asw -> Spyware.Altnet : Cleaned with backup
C:\Program Files\Common Files\AOL\AOL Spyware Protection\Backup\13635847.asw -> Spyware.Altnet : Cleaned with backup
C:\Program Files\Common Files\AOL\AOL Spyware Protection\Backup\13640964.asw -> Adware.Gator : Cleaned with backup
C:\Program Files\Common Files\AOL\AOL Spyware Protection\Backup\13641094.asw -> Adware.Gator : Cleaned with backup
C:\Program Files\Common Files\AOL\AOL Spyware Protection\Backup\13642787.asw -> Spyware.MyWay : Cleaned with backup
C:\Program Files\Common Files\AOL\AOL Spyware Protection\Backup\13642937.asw -> Spyware.MyWay : Cleaned with backup
C:\Program Files\Common Files\AOL\AOL Spyware Protection\Backup\13643047.asw -> Spyware.MyWay : Cleaned with backup
C:\Program Files\Common Files\AOL\AOL Spyware Protection\Backup\13646102.asw -> Adware.eZula : Cleaned with backup
C:\Program Files\Common Files\AOL\AOL Spyware Protection\Backup\13646282.asw -> Adware.eZula : Cleaned with backup
C:\Program Files\Common Files\AOL\AOL Spyware Protection\Backup\13648165.asw -> TrojanDownloader.WebP2PInstaller : Cleaned with backup
C:\Program Files\Common Files\AOL\AOL Spyware Protection\Backup\QFle0810200521572906349.asw/asm.exe -> Spyware.Altnet : Cleaned with backup
C:\Program Files\Common Files\AOL\AOL Spyware Protection\Backup\QFle0810200521572906349.asw/asmps.dll -> Spyware.Altnet : Cleaned with backup
C:\Program Files\Screensavers.com\Installer\bin\ScreensaversInst.dll -> Spyware.Comet : Cleaned with backup
C:\Program Files\Need2Find -> Spyware.Need2Find : Cleaned with backup
C:\Program Files\Need2Find\bar -> Spyware.Need2Find : Cleaned with backup
C:\Program Files\Need2Find\bar\History -> Spyware.Need2Find : Cleaned with backup
C:\Program Files\Need2Find\bar\History\search -> Spyware.Need2Find : Cleaned with backup
C:\Program Files\Need2Find\bar\Settings -> Spyware.Need2Find : Cleaned with backup
C:\Program Files\RXToolBar -> Spyware.RXToolbar : Cleaned with backup
C:\Program Files\RXToolBar\sfcont.bin -> Spyware.RXToolbar : Cleaned with backup
C:\Program Files\NewDotNet\uninstall6_38.exe -> Spyware.NewDotNet : Cleaned with backup
C:\Program Files\NewDotNet\__delete_on_reboot__newdotnet6_38.dll -> Spyware.NewDotNet : Cleaned with backup
C:\q405761.exe -> TrojanDownloader.Small.bef : Cleaned with backup
C:\Install.exe/trufkz.html -> Spyware.Hijacker.Generic : Cleaned with backup
C:\Install.exe/x.bat -> Trojan.LowZones.f : Cleaned with backup
C:\Install.exe/kans.reg -> Trojan.WinREG.LowZones.f : Cleaned with backup
C:\Install.exe/kansup.reg -> Trojan.WinREG.LowZones.f : Cleaned with backup
C:\trufkz.html -> Spyware.Hijacker.Generic : Cleaned with backup
C:\WINDOWS\system32\urspo.dll -> Spyware.Virtumonde : Cleaned with backup
C:\WINDOWS\Downloaded Program Files\UWFX5RS_0001_0808NetInstaller.exe -> Not-A-Virus.Downloader.Agent.c : Cleaned with backup
C:\WINDOWS\Downloaded Program Files\UWFX5NetInstaller.exe -> Not-A-Virus.Downloader.Agent.c : Cleaned with backup
C:\WINDOWS\Downloaded Program Files\UWA5PLP_0001_0721NetInstaller.exe -> Not-A-Virus.Downloader.Agent.c : Cleaned with backup
C:\WINDOWS\NDNuninstall6_38.exe -> Spyware.NewDotNet : Cleaned with backup
C:\Documents and Settings\Bryan Stuart\Local Settings\Application Data\Wildtangent\Cdacache\00\00\0D.dat/files\wtvh.dll -> Spyware.WildTangent : Cleaned with backup
C:\Documents and Settings\Bryan Stuart\Cookies\bryan stuart@2o7[1].txt -> Spyware.Cookie.2o7 : Cleaned with backup
C:\Documents and Settings\Bryan Stuart\Cookies\bryan stuart@edge.ru4[1].txt -> Spyware.Cookie.Ru4 : Cleaned with backup
C:\Documents and Settings\Bryan Stuart\Cookies\bryan stuart@atdmt[2].txt -> Spyware.Cookie.Atdmt : Cleaned with backup
C:\Documents and Settings\Bryan Stuart\Cookies\bryan stuart@com[2].txt -> Spyware.Cookie.Com : Cleaned with backup
C:\System Volume Information\_restore{93FA6851-7D65-486B-9404-714F1ADB8040}\RP656\A0088361.dll -> Spyware.404Search : Cleaned with backup
C:\System Volume Information\_restore{93FA6851-7D65-486B-9404-714F1ADB8040}\RP656\A0088368.dll -> Spyware.WildTangent : Cleaned with backup
C:\System Volume Information\_restore{93FA6851-7D65-486B-9404-714F1ADB8040}\RP656\A0088377.dll -> Spyware.WildTangent : Cleaned with backup
C:\System Volume Information\_restore{93FA6851-7D65-486B-9404-714F1ADB8040}\RP656\A0088408.dll -> Spyware.WildTangent : Cleaned with backup
C:\System Volume Information\_restore{93FA6851-7D65-486B-9404-714F1ADB8040}\RP656\A0088495.dll -> Spyware.WildTangent : Cleaned with backup


::Report End

Thank you. Any help would be greatly appreciated.
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#2
Crustyoldbloke

Crustyoldbloke

    Old Malware Surgeon with a shaky scalpel

  • Retired Staff
  • 15,130 posts
Hello CoachJim and welcome to Geeks to Go

As an introduction, please note that I am not Superhuman, I do not know everything, but what I do know has taken me years to learn. I am happy to pass on this information to you, but please bear in mind that I am also fallible.

Please note that you should have Administrator rights to perform the fixes. Also note that multiple identity PC’s (family PC’s) present a different problem; please tell me if your PC has more than one individual’s setting.

Before we get underway, you may wish to print these instructions for easy reference during the fix, although please be aware that many of the required URLs are hyperlinks in the red names shown on your screen. Part of the fix may require you to be in Safe Mode, which will not allow you to access the internet, or my instructions!

You have quite a mixture of malware and Trojans that need to be eradicated. This website has a policy of not giving assistance to anyone without the Security Patches issued as per Microsoft. My help here is therefore conditional upon you downloading and installing SP1a at the very least when your system is capable of this. Please tell me in your reply that you agree to this. In the meantime, you are in danger of losing internet access due to a malicious disruption of your LSP chain. Let’s see what we can do with the first sweep.

First, download LSPFix.exe to a convenient location. Do NOT run this program. This is only to be used if you lose Internet Access after removing NewDotNet.

To get rid of NewDotNet, go to:

Start > Control Panel > Add or Remove Programs, and remove the following:

New.Net Applications or New.Net Domains in fact (anything that says New.Net)

If it is not there, go here and follow Procedure 4: NewDotNet.
At the very bottom of that page, it will say:

For NewDotNet removal instructions, please click here

That's where you need to click to get to removal procedure 4 (ONLY if you can't find the New.Net in Add/Remove programs).

In the event that you lose Internet access after removing New.Net, please double-click LSPFix.exe that you downloaded earlier. You will see 2 panels. If there is any file listed in the "Remove" panel on the right-side, leave it as is and just click "Finish>>" then reboot your computer and you should now have access to the Internet.. If nothing is listed under the "Remove Panel", do NOT do anything - just close the programme. You will need to use another computer to come back here for further instructions on what to do.

Post back a fresh HijackThis log and I will take another look.
  • 0

#3
coachjim

coachjim

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I apologize for the delay in responding. Thank you very much for your assistance. So far so good. NewDotNet is gone, I think (at least the error message does not come up now.

In response to your question about the Microsoft patches, I had previously downloaded SP1. I wanted to make sure that I had, so I tried to download it again and received the following error message:

Service Pack 1 Setup Error
The Product Key used to install Windows is invalid. Please contact your system administrator or retailer immediately to obtain a valid Product Key. You may also contact Microsoft Corporation's Anti-Piracy Team by emailing piracy@microsoft.com if you think you purchased pirated Microsoft software. Please be assured that any personal information that you send to the Microsoft Anti-Piracy Team will be kept in strict confidence.

Does that mean that I had previously downloaded it? Or is there another problem? When I check to see which updates are available, Service Pack 2 is the only one that appears. It is my understanding from the introductory materials to this forum that I should not download Service Pack 2 until these other issues are resolved. Is that correct?

Again, thank you for your time and assitance. The following is the HijackThis log after removing NewDotNet:


Logfile of HijackThis v1.99.1
Scan saved at 7:59:17 AM, on 9/8/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLACSD.EXE
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\WDBtnMgr.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\WINDOWS\SM1BG.EXE
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\Roxio\Easy Media Creator 7\Drag to Disc\DrgToDsc.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\WinAntiSpyware 2005\was5.exe
C:\Program Files\Dantz\Retrospect\retrorun.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
c:\progra~1\intern~1\iexplore.exe
C:\PROGRA~1\Dantz\RETROS~1\wdsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wdfmgr.exe
C:\Program Files\Common Files\WinSoftware\wff.exe
C:\WINDOWS\System32\wbem\wmiprvse.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\HJT\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {4FAC445F-B96C-5CB1-8754-60557FDB2C3B} - C:\WINDOWS\System32\xrxfletb.dll (file missing)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: MSEvents Object - {827DC836-DD9F-4A68-A602-5812EB50A834} - C:\WINDOWS\System32\urspo.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll (file missing)
O2 - BHO: (no name) - {DB3C2392-7B57-CECD-1324-CBB23B9781C3} - C:\DOCUME~1\BRYANS~1\APPLIC~1\USERHO~1\soapwarn.exe (file missing)
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll (file missing)
O3 - Toolbar: AIM Search - {40D41A8B-D79B-43d7-99A7-9EE0F344C385} - C:\Program Files\AIM Toolbar\AIMBar.dll (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll (file missing)
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [WD Button Manager] WDBtnMgr.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SM1BG] C:\WINDOWS\SM1BG.EXE
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy Media Creator 7\Drag to Disc\DrgToDsc.exe"
O4 - HKLM\..\Run: [Cake Knob Mpeg Active] C:\Documents and Settings\All Users\Application Data\ScrFirstCakeKnob\amokmode.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [WinAntiSpyware 2005] C:\Program Files\WinAntiSpyware 2005\was5.exe
O4 - HKLM\..\Run: [AVTray] "C:\Program Files\WinAntiVirus 2005 Pro\AVTray.exe"
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [Sbci] C:\Documents and Settings\Bryan Stuart\Application Data\octs.exe
O4 - HKCU\..\Run: [Dwz] C:\WINDOWS\System32\gqdumhyv.exe
O4 - HKCU\..\Run: [Borelite] C:\DOCUME~1\BRYANS~1\APPLIC~1\DVDHTM~1\FILM BASH.exe
O4 - HKCU\..\Run: [warez] "G:\Warez P2P Client\Warez.exe" -h
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: NkvMon.exe.lnk = C:\Program Files\Nikon\NkView5\NkvMon.exe
O4 - Global Startup: America Online Tray Icon.lnk = C:\Program Files\America Online 9.0a\aoltray.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll (file missing)
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE (file missing)
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU)
O10 - Broken Internet access because of LSP provider 'connwsp.dll' missing
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O16 - DPF: {05D96F71-87C6-11D3-9BE4-00902742D6E0} (QuickPlace Class) - https://quickplace02...net.com/qp2.cab
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com...kup/qdiagcc.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg...l_v1-0-3-17.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcaf...64/mcinsctl.cab
O16 - DPF: {65E7DB1D-0101-4100-BD66-C5C78C917F93} - http://install.wildt...lim/install.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1126099543749
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://www.nick.com/.../GrooveAX27.cab
O16 - DPF: {B49C4597-8721-4789-9250-315DFBD9F525} (IWinAmpActiveX Class) - http://cdn.digitalci...6.1.7_en_dl.cab
O16 - DPF: {FE0BD779-44EE-4A4B-AA2E-743C63F2E5E6} (IWinAmpActiveX Class) - http://pdl.stream.ao.../ampx_en_dl.cab
O20 - Winlogon Notify: urspo - C:\WINDOWS\System32\urspo.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLACSD.EXE
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe
O23 - Service: AVKernel - WinSoftware, Ltd. - C:\Program Files\WinAntiVirus 2005 Pro\AVKernel.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Unknown owner - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe (file missing)
O23 - Service: Retrospect Launcher (RetroLauncher) - Dantz Development Corporation - C:\Program Files\Dantz\Retrospect\retrorun.exe
O23 - Service: Retrospect Helper - Dantz Development Corporation - C:\Program Files\Dantz\Retrospect\rthlpsvc.exe
O23 - Service: Retrospect WD Service (RetroWDSvc) - Dantz Development Corporation - C:\PROGRA~1\Dantz\RETROS~1\wdsvc.exe
O23 - Service: SAVScan - Unknown owner - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe (file missing)
O23 - Service: ScriptBlocking Service (SBService) - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe (file missing)
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe (file missing)
  • 0

#4
Crustyoldbloke

Crustyoldbloke

    Old Malware Surgeon with a shaky scalpel

  • Retired Staff
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Whilst we understand that you may not have been aware, your copy of Windows is not legitimate. Unfortunately, we are unable to help you any further on this site, as we have a strict policy we adhere to in only helping people who have legitimate copies of Windows. Thank you for understanding.
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