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Spyware and Spoolsv.exe


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#1
ayudaplease

ayudaplease

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Hello, my laptop is running really slow and I would appreciate it if you could help me.
Here is mi High Jack LOG:

Logfile of HijackThis v1.99.0
Scan saved at 19:06:24, on 18/12/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Archivos de programa\Cisco Systems\VPN Client\cvpnd.exe
C:\WINDOWS\System32\inetsrv\inetinfo.exe
C:\Archivos de programa\Network Associates\Common Framework\FrameworkService.exe
C:\Archivos de programa\Network Associates\VirusScan\mcshield.exe
C:\Archivos de programa\Network Associates\VirusScan\vstskmgr.exe
C:\ARCHIV~1\MICROS~4\MSSQL\binn\sqlservr.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Archivos de programa\Synaptics\SynTP\SynTPLpr.exe
C:\Archivos de programa\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\carpserv.exe
C:\Archivos de programa\Network Associates\VirusScan\SHSTAT.EXE
C:\Archivos de programa\Network Associates\Common Framework\UpdaterUI.exe
C:\WINDOWS\system32\GSICON.EXE
C:\WINDOWS\system32\dslagent.exe
C:\WINDOWS\system32\ctfmon.exe
C:\AddOn\AcrobatReader\Distillr\AcroTray.exe
C:\Archivos de programa\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\ARCHIV~1\Webshots\webshots.scr
C:\WINDOWS\system32\taskmgr.exe
C:\Archivos de programa\eDonkey2000\edonkey2000.exe
C:\Archivos de programa\Internet Explorer\iexplore.exe
C:\Program Files\Windows AdControl\WinAdAlt.exe
C:\Program Files\Windows AdControl\WinAdCtl.exe
C:\Archivos de programa\Internet Explorer\iexplore.exe
C:\Archivos de programa\Internet Explorer\iexplore.exe
C:\Documents and Settings\MVegue\Escritorio\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer proporcionado por SOFTEC S.L.
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Vínculos
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\AddOn\AcrobatReader\Acrobat\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\ARCHIV~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [SynTPLpr] C:\Archivos de programa\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Archivos de programa\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [ShStatEXE] "C:\Archivos de programa\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Archivos de programa\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [Windows AdControl] C:\Program Files\Windows AdControl\WinAdCtl.exe
O4 - HKLM\..\Run: [GSICONEXE] GSICON.EXE
O4 - HKLM\..\Run: [DSLAGENTEXE] dslagent.exe USB
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: Webshots.lnk = C:\Archivos de programa\Webshots\Launcher.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\AddOn\AcrobatReader\Distillr\AcroTray.exe
O4 - Global Startup: Cisco Systems VPN Client.lnk = C:\Archivos de programa\Cisco Systems\VPN Client\ipsecdialer.exe
O4 - Global Startup: Service Manager.lnk = C:\Archivos de programa\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O8 - Extra context menu item: E&xportar a Microsoft Excel - res://C:\ARCHIV~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Referencia - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\ARCHIV~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Archivos de programa\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Archivos de programa\Messenger\msmsgs.exe
O16 - DPF: {238F6F83-B8B4-11CF-8771-00A024541EE3} (Citrix ICA Client) - http://intranet.aris...ca32/ica32t.exe
O16 - DPF: {4D7F48C0-CB49-4EA6-97D4-04F4EACC2F3B} (InstallShield Setup Player 2K2) - http://sib1.od2.com/...4/OCI/setup.exe
O16 - DPF: {5D9E4B6D-CD17-4D85-99D4-6A52B394EC3B} (WSDownloader Control) - http://www.webshots....SDownloader.ocx
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = softec.local
O17 - HKLM\Software\..\Telephony: DomainName = softec.local
O17 - HKLM\System\CCS\Services\Tcpip\..\{5CB35F17-8CA2-413A-9B5B-545F7AADD252}: NameServer = 213.0.184.85 213.0.184.88
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = softec.local
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = softec.local
O23 - Service: Cisco Systems, Inc. VPN Service - Cisco Systems, Inc. - C:\Archivos de programa\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: Servicio del administrador de discos lógicos - Unknown - C:\WINDOWS\System32\dmadmin.exe
O23 - Service: Navision Server espe_bejo - Unknown - C:\Archivos de programa\Navision Server BEJO\SERVER.exe (file missing)
O23 - Service: Registro de sucesos - Unknown - C:\WINDOWS\system32\services.exe
O23 - Service: Administración de IIS - Unknown - C:\WINDOWS\System32\inetsrv\inetinfo.exe
O23 - Service: Servicio COM de grabación de CD de IMAPI - Unknown - C:\WINDOWS\System32\imapi.exe
O23 - Service: Servicio de registro de McAfee - Network Associates, Inc. - C:\Archivos de programa\Network Associates\Common Framework\FrameworkService.exe
O23 - Service: Network Associates McShield - Network Associates, Inc. - C:\Archivos de programa\Network Associates\VirusScan\mcshield.exe
O23 - Service: Network Associates Task Manager - Network Associates, Inc. - C:\Archivos de programa\Network Associates\VirusScan\vstskmgr.exe
O23 - Service: Escritorio remoto compartido de NetMeeting - Unknown - C:\WINDOWS\System32\mnmsrvc.exe
O23 - Service: Plug and Play - Unknown - C:\WINDOWS\system32\services.exe
O23 - Service: Administrador de sesión de Ayuda de escritorio remoto - Unknown - C:\WINDOWS\system32\sessmgr.exe
O23 - Service: Tarjeta inteligente - Unknown - C:\WINDOWS\System32\SCardSvr.exe
O23 - Service: Protocolo simple de transferencia de correo (SMTP) - Unknown - C:\WINDOWS\System32\inetsrv\inetinfo.exe
O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Archivos de programa\Archivos comunes\Symantec Shared\SNDSrvc.exe
O23 - Service: Registros y alertas de rendimiento - Unknown - C:\WINDOWS\system32\smlogsvc.exe
O23 - Service: Instantáneas de volumen - Unknown - C:\WINDOWS\System32\vssvc.exe
O23 - Service: Publicación en World Wide Web - Unknown - C:\WINDOWS\System32\inetsrv\inetinfo.exe
O23 - Service: Adaptador de rendimiento de WMI - Unknown - C:\WINDOWS\System32\wbem\wmiapsrv.exe

----------
There is also another problem. The process Spoolsv.exe is not in the above log but it starts as a process and takes up the total CPU Usage (100%) thus frying my laptop.
Thank you in advance.
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#2
Hemal

Hemal

    Founding Fart

  • Technician
  • 1,470 posts
You have a number of randomonly named files on your system. We like to start with an online virus and trojan scan. Even though you have antivirus software on your system, it can become corrupted by malware.

Please run a free online virus scan here (tick the "Auto Clean" checkbox):
http://housecall.antivirus.com/

And a free trojan scan here:
http://www.moosoft.com/

Reboot your PC.

after

Download Ad-aware from: http://www.geekstogo...n=download&id=5

Install the program and launch it.

First, in the main window, look in the bottom right corner and click on Check for updates now and download the latest reference files.

Next, we need to configure Ad-aware for a full scan.

-> Click on the Gear icon (second from the left) to access the preferences/settings window

1. In the General window make sure the following are selected:
  • Automatically save log-file
  • Automatically quarantine objects prior to removal
  • Safe Mode (always request confirmation)
2. Click on the Scanning button on the left and select :
  • Scan Within Archives
  • Scan Active Processes
  • Scan Registry
  • Deep Scan Registry
  • Scan my IE favorites for banned URL’s
  • Scan my Hosts file
  • Under Click here to select drives + folders, choose:
  • All of your hard drives
-> Click on the Advanced button on the left and select:
  • Include additional process information
  • Include additional file information
  • Include environment information
  • Include additional object details
-> Click the Tweak button and select:
  • Under the Scanning Engine:
    • Unload recognized processes during scanning
    • Include basic Ad-aware settings in logfile
    • Include additional Ad-aware settings in logfile
  • Under the Cleaning Engine:
    • Let Windows remove files in use at next reboot
-> Click on Proceed to save the settings.

-> Click Start and on the next screen choose Activate in-depth Scan at the bottom of the page and then choose:
  • Use Custom Scanning Options
-> Click Next and Ad-aware will scan your hard drive(s) with the options you have selected.

-> Save the log file when it asks and then click Finish

-> When finished, mark everything for removal and get rid of it. (Right-click the window and choose Select All from the drop down menu and click Next).

-> Reboot your computer.

If you would please, rescan with HijackThis and post a fresh log in this same topic.
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#3
ayudaplease

ayudaplease

    New Member

  • Topic Starter
  • Member
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Hello and thanks for your help. I did all the scans and Ad aware found some spyware and I got rid of it. Here is my High Jack after the Ad aware scan. At the time I did the scan, Spoolsv.exe was taking up all CPU usage.

Logfile of HijackThis v1.99.0
Scan saved at 1:57:39, on 19/12/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Archivos de programa\Cisco Systems\VPN Client\cvpnd.exe
C:\WINDOWS\System32\inetsrv\inetinfo.exe
C:\Archivos de programa\Network Associates\Common Framework\FrameworkService.exe
C:\Archivos de programa\Network Associates\VirusScan\mcshield.exe
C:\Archivos de programa\Network Associates\VirusScan\vstskmgr.exe
C:\ARCHIV~1\MICROS~4\MSSQL\binn\sqlservr.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Archivos de programa\Synaptics\SynTP\SynTPLpr.exe
C:\Archivos de programa\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\carpserv.exe
C:\Archivos de programa\Network Associates\VirusScan\SHSTAT.EXE
C:\Archivos de programa\Network Associates\Common Framework\UpdaterUI.exe
C:\WINDOWS\system32\GSICON.EXE
C:\WINDOWS\system32\dslagent.exe
C:\Archivos de programa\The Cleaner\tca.exe
C:\Archivos de programa\The Cleaner\tcm.exe
C:\WINDOWS\system32\ctfmon.exe
C:\AddOn\AcrobatReader\Distillr\AcroTray.exe
C:\Archivos de programa\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\ARCHIV~1\Webshots\webshots.scr
C:\Documents and Settings\MVegue\Escritorio\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer proporcionado por SOFTEC S.L.
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 192.168.30.8:8080
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 192.168.*.*;<local>
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Vínculos
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\AddOn\AcrobatReader\Acrobat\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\ARCHIV~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [SynTPLpr] C:\Archivos de programa\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Archivos de programa\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [ShStatEXE] "C:\Archivos de programa\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Archivos de programa\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [GSICONEXE] GSICON.EXE
O4 - HKLM\..\Run: [DSLAGENTEXE] dslagent.exe USB
O4 - HKLM\..\Run: [tcactive] C:\Archivos de programa\The Cleaner\tca.exe
O4 - HKLM\..\Run: [tcmonitor] C:\Archivos de programa\The Cleaner\tcm.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: Webshots.lnk = C:\Archivos de programa\Webshots\Launcher.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\AddOn\AcrobatReader\Distillr\AcroTray.exe
O4 - Global Startup: Cisco Systems VPN Client.lnk = C:\Archivos de programa\Cisco Systems\VPN Client\ipsecdialer.exe
O4 - Global Startup: Service Manager.lnk = C:\Archivos de programa\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O8 - Extra context menu item: E&xportar a Microsoft Excel - res://C:\ARCHIV~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: TREND MICRO HouseCall - {2B5EA4F8-620A-4A8B-B003-4C8C5EBEA826} - http://uk.trendmicro...usecall_pre.php (file missing)
O9 - Extra button: Referencia - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\ARCHIV~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Archivos de programa\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Archivos de programa\Messenger\msmsgs.exe
O16 - DPF: {238F6F83-B8B4-11CF-8771-00A024541EE3} (Citrix ICA Client) - http://intranet.aris...ca32/ica32t.exe
O16 - DPF: {4D7F48C0-CB49-4EA6-97D4-04F4EACC2F3B} (InstallShield Setup Player 2K2) - http://sib1.od2.com/...4/OCI/setup.exe
O16 - DPF: {5D9E4B6D-CD17-4D85-99D4-6A52B394EC3B} (WSDownloader Control) - http://www.webshots....SDownloader.ocx
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {7ED7005B-4AF6-4CFF-9AE0-F243C4B8260F} (HouseCallButton.setup) - http://de.trendmicro...eCallButton.CAB
O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline Object) - http://www.ravantivi...n/ravonline.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = softec.local
O17 - HKLM\Software\..\Telephony: DomainName = softec.local
O17 - HKLM\System\CCS\Services\Tcpip\..\{5CB35F17-8CA2-413A-9B5B-545F7AADD252}: NameServer = 213.0.184.85 213.0.184.88
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = softec.local
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = softec.local
O23 - Service: Cisco Systems, Inc. VPN Service - Cisco Systems, Inc. - C:\Archivos de programa\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: Servicio del administrador de discos lógicos - Unknown - C:\WINDOWS\System32\dmadmin.exe
O23 - Service: Navision Server espe_bejo - Unknown - C:\Archivos de programa\Navision Server BEJO\SERVER.exe (file missing)
O23 - Service: Registro de sucesos - Unknown - C:\WINDOWS\system32\services.exe
O23 - Service: Administración de IIS - Unknown - C:\WINDOWS\System32\inetsrv\inetinfo.exe
O23 - Service: Servicio COM de grabación de CD de IMAPI - Unknown - C:\WINDOWS\System32\imapi.exe
O23 - Service: Servicio de registro de McAfee - Network Associates, Inc. - C:\Archivos de programa\Network Associates\Common Framework\FrameworkService.exe
O23 - Service: Network Associates McShield - Network Associates, Inc. - C:\Archivos de programa\Network Associates\VirusScan\mcshield.exe
O23 - Service: Network Associates Task Manager - Network Associates, Inc. - C:\Archivos de programa\Network Associates\VirusScan\vstskmgr.exe
O23 - Service: Escritorio remoto compartido de NetMeeting - Unknown - C:\WINDOWS\System32\mnmsrvc.exe
O23 - Service: Plug and Play - Unknown - C:\WINDOWS\system32\services.exe
O23 - Service: Administrador de sesión de Ayuda de escritorio remoto - Unknown - C:\WINDOWS\system32\sessmgr.exe
O23 - Service: Tarjeta inteligente - Unknown - C:\WINDOWS\System32\SCardSvr.exe
O23 - Service: Protocolo simple de transferencia de correo (SMTP) - Unknown - C:\WINDOWS\System32\inetsrv\inetinfo.exe
O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Archivos de programa\Archivos comunes\Symantec Shared\SNDSrvc.exe
O23 - Service: Registros y alertas de rendimiento - Unknown - C:\WINDOWS\system32\smlogsvc.exe
O23 - Service: Instantáneas de volumen - Unknown - C:\WINDOWS\System32\vssvc.exe
O23 - Service: Publicación en World Wide Web - Unknown - C:\WINDOWS\System32\inetsrv\inetinfo.exe
O23 - Service: Adaptador de rendimiento de WMI - Unknown - C:\WINDOWS\System32\wbem\wmiapsrv.exe

----
Thank you
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