[mistycat]

About every 1/2 hour, the cursor will freeze on the screen for about 5 seconds and then appears where it would have been. At the end of the freeze, there is a faint revving sound for a second{not always} or a beep{not always} and not at the same time. There is also a click every few hours not connected to the freeze. I have Ad-Aware, Spybot S&D, Norton 2003 and Tauscan AT. I also ran HJT but have found nothing. This also occurs in Safe Mode and disabling the Startup list in Misconfig did not help. This has been going on for some months now;very frustating. Thankyou

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i would say its certainley a program of some sort running on your puter

try opening your task manager and see witch program is running at 100%(this is the probable cause of the cursor freeze) when your problem occurs

you could also post your hijack this log maybe someone will spot something you missed

Edited by psychocandy, 19 March 2004 - 08:56 AM.

[psychocandy]

i would say its certainley a program of some sort running on your puter

try opening your task manager and see witch program is running at 100%(this is the probable cause of the cursor freeze) when your problem occurs

you could also post your hijack this log maybe someone will spot something you missed

Edited by psychocandy, 19 March 2004 - 08:56 AM.

[mistycat]

Thankyou for the reply. I will try and see what it is in Task Manager when it happens. I don't know if this is connected but at times, my pc runs extremely slow. I am on cable but it is far slower than dialup. I could hardly load this site today and last night. Heavy traffic maybe. Meanwhile, here is my log after AV,AT, S&D and Ad-Aware scans. Logfile of HijackThis v1.97.7
Scan saved at 9:56:47 AM, on 3/19/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Agnitum\Tauscan 1.6\taumon.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Acronis\TrueImage\TrueImageMonitor.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files\Write DVD!\saimon.exe
C:\WINDOWS\System32\taskmgr.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\hijackthis1977\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://windowsupdate.microsoft.com/
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Tau Monitor] C:\Program Files\Agnitum\Tauscan 1.6\taumon.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Acronis True Image Monitor] C:\Program Files\Acronis\TrueImage\TrueImageMonitor.exe
O4 - HKLM\..\Run: [Acronis Scheduler2 Service] C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
O4 - HKLM\..\Run: [Write DVD-R!] C:\Program Files\Write DVD!\saimon.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Si&milar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: Research (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yaho...alls/yinstc.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupd...B?37913.6896875
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macr...ash/swflash.cab

Thanks again.

[admin]

Welcome mistycat

Your log is clean. The description of your problem sounds like your hard drives are spinning down, or being flooded with data. I see you're running True Image. I quickly looked at their site, but didn't see this problem in the FAQ. However, they do have some very recent builds available for download. I'd recommend updating to the latest version to see if it continues, or even uninstall True Image to see if the problem goes away.

[mistycat]

Hi, thanks for the welcome. I already have the latest updates for True Image but I will uninstall it and see if that helps. Thankyou

[admin]

I just noticed your Internet connection problems. I checked the logs of this site, and didn't see any high loads. We shouldn't have been responsible for any slowdowns or connection problems you may have experienced. It must be on your end.

I'd suspect spyware, but you have a clean Hijack This log. I'm kinda at a loss here, except possibly operating system corruption. Might be worth trying a system repair...
http://www.geekstogo...p?showtopic=138

[mistycat]

Sorry, I should have been clearer. The connection thing has happened before but only seems to have started since the problem and I thought it might be traffic on the cable on this end. Right now, I have uninstalled True Image, am watching Task Manager as I browse and done a System Restore to before the problem occurred. I don't hold out much hope for System Restore and will try a System Repair if all this fails. So far so good. Thankyou

[mistycat]

It seems to have been True Image causing this. After its uninstallation, I have not seen any freezes.The click is also almost nonexistant. When I am able to reinstall True Image and if this problem resumes; can it be harmful to my system or is it just scanning and is normal? I also don't see this in their FAQ. Thankyou for your help; it"s much appreciated. Especially since computers are so foreign to me.

Edited by mistycat, 20 March 2004 - 01:50 PM.

[admin]

It won't harm your computer, although I guess you'll have to live these problems if you keep True Image installed.

Keep updating the software and maybe they'll issue a fix that works for your system in a future update. Also, I'd recommend emailing their tech support describing your problem. If they don't have a fix, maybe it'll get them started working on one.

[mistycat]

Hi, will do as you suggest. I would like to know if other users experience this frustating side effect. As a registered user and by the time the Canadian dollar is factored in, I would rather not trash it. I tried many programs before settling on True Image. Thankyou