[Chuckles]

My daughter brought home her computer from college full of nasty stuff.

I have run adware, antivirus software, spy removal software and successfully removed 100 plus items. I am now down to this nasty hijacker - drsnsrch.com. I have tried following other posted instructions, but they don't seem to work. When I "Fix" in "Hijack This" they reappear on a "Hijack This" scan immediately after removal.

I would greatly appreciate specific comments based on my daughter's log below.

Logfile of HijackThis v1.99.0
Scan saved at 7:21:22 PM, on 12/19/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Creative\SBAudigy2\Surround Mixer\CTSysVol.exe
C:\Program Files\Creative\SBAudigy2\DVDAudio\CTDVDDet.EXE
C:\WINDOWS\System32\CTHELPER.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\wuamgrd.exe
C:\WINDOWS\System32\runningg.exe
C:\WINDOWS\System32\dll16.exe
C:\WINDOWS\System32\mtguard.exe
C:\WINDOWS\System32\taskmgr.exe
C:\WINDOWS\System32\winupdate.exe
C:\WINDOWS\System32\Sygate.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hposol08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\WINDOWS\system32\drivers\svc\cssrs.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Sony\MD Simple Burner\NetMDSB.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\wupdated.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\WINDOWS\explorer.exe
C:\Documents and Settings\[My Daughter's Name]\Local Settings\Temp\Temporary Directory 3 for hijackthis.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drs...esearch.cgi?id=
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.suscombroadband.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://websearch.drs...esearch.cgi?id=
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://websearch.drs...esearch.cgi?id=
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://aimhome.netsc...com/aimhome.adp
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\SBAudigy2\Surround Mixer\CTSysVol.exe
O4 - HKLM\..\Run: [CTDVDDet] C:\Program Files\Creative\SBAudigy2\DVDAudio\CTDVDDet.EXE
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [AsioReg] REGSVR32.EXE /S CTASIO.DLL
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Microsoft Update] wuamgrd.exe
O4 - HKLM\..\Run: [Microsoft Windows Updater] winupdate.exe
O4 - HKLM\..\Run: [fbgupscqhq] C:\WINDOWS\System32\wpkowkm.exe
O4 - HKLM\..\Run: [Windows Services32 Updates16] dll16.exe
O4 - HKLM\..\Run: [Mcaffe Guard] mtguard.exe
O4 - HKLM\..\Run: [Msgarey] c:\windows\system32\tega.exe
O4 - HKLM\..\Run: [Windows Network Controller] mqguard.exe
O4 - HKLM\..\Run: [Task manager] taskmgr.exe
O4 - HKLM\..\Run: [Windows Firewall] iexplore.exe
O4 - HKLM\..\Run: [WindowsRegKey update] winupdate.exe
O4 - HKLM\..\Run: [Sygate Personal Firewall] Sygate.exe
O4 - HKLM\..\Run: [THGuard] C:\Program Files\TrojanHunter 4.0\THGuard.exe
O4 - HKLM\..\RunServices: [Microsoft Update] wuamgrd.exe
O4 - HKLM\..\RunServices: [Microsoft Windows Updater] winupdate.exe
O4 - HKLM\..\RunServices: [Windows Services32 Updates16] dll16.exe
O4 - HKLM\..\RunServices: [Mcaffe Guard] mtguard.exe
O4 - HKLM\..\RunServices: [Windows Network Controller] mqguard.exe
O4 - HKLM\..\RunServices: [Task manager] taskmgr.exe
O4 - HKLM\..\RunServices: [Windows Firewall] iexplore.exe
O4 - HKLM\..\RunServices: [WindowsRegKey update] winupdate.exe
O4 - HKLM\..\RunServices: [Sygate Personal Firewall] Sygate.exe
O4 - HKLM\..\RunOnce: [pla6zm2.exe] C:\WINDOWS\System32\pla6zm2.exe /k
O4 - HKCU\..\Run: [Win32 Configuration] videosd32.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [SB Audigy 2 Startup Menu] /L:ENG
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [Microsoft Windows Updater] winupdate.exe
O4 - HKCU\..\Run: [Windows Timer Update] phqghume.exe
O4 - HKCU\..\Run: [wdigest] C:\WINDOWS\System32\wdigest.exe
O4 - HKCU\..\Run: [Video Lan Player] VideoLanPlayer.exe
O4 - HKCU\..\Run: [Windows Network Controller] mqguard.exe
O4 - HKCU\..\Run: [Task manager] taskmgr.exe
O4 - HKCU\..\Run: [sbeio] C:\WINDOWS\System32\sbeio.exe
O4 - HKCU\..\Run: [WindowsRegKey update] winupdate.exe
O4 - HKCU\..\Run: [Xhwe] C:\WINDOWS\System32\?ttrib.exe
O4 - HKCU\..\Run: [Sygate Personal Firewall] Sygate.exe
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
O4 - HKCU\..\RunOnce: [pla6zm2.exe] C:\WINDOWS\System32\pla6zm2.exe /k
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: officejet 6100.lnk = ?
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O16 - DPF: {1D0D9077-3798-49BB-9058-393499174D5D} - file://c:\counter.cab
O23 - Service: Ati HotKey Poller - Unknown - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: FireDaemon Service: iroffer - Unknown - C:\WINDOWS\system32\drivers\svc\FireDaemon.EXE (file missing)
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: MD Simple Burner Service - Sony Corporation - C:\Program Files\Sony\MD Simple Burner\NetMDSB.exe
O23 - Service: Norton Unerase Protection - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\Pacsptisvr.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
O23 - Service: Sony SPTI Service - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\Sptisrv.exe



By the way how do you learn to read this stuff?

[Advertisements]

Hi Chuckles, a lot of these things are installed by not taking care what links are visited. Check here for some information:
http://www.geekstogo...?showtopic=2852

Please save Hijack This in a permanent folder (i.e. C:\HJT). This ensures backups are saved and accessible.

You have a number of randomonly named files on your system. We like to start with an online virus and trojan scan. Even though you have antivirus software on your system, it can become corrupted by malware.

Please run a free online virus scan here (tick the "Auto Clean" checkbox):
http://housecall.antivirus.com/

And a free trojan scan here:
http://www.moosoft.com/

Reboot your PC.

Open Ad-aware
First, in the main window, look in the bottom right corner and click on Check for updates now and download the latest reference files.

Next, we need to configure Ad-aware for a full scan.

-> Click on the Gear icon (second from the left) to access the preferences/settings window

1. In the General window make sure the following are selected:

• Automatically save log-file
• Automatically quarantine objects prior to removal
• Safe Mode (always request confirmation)

2. Click on the Scanning button on the left and select :

• Scan Within Archives
• Scan Active Processes
• Scan Registry
• Deep Scan Registry
• Scan my IE favorites for banned URL’s
• Scan my Hosts file
• Under Click here to select drives + folders, choose:
• All of your hard drives

-> Click on the Advanced button on the left and select:

• Include additional process information
• Include additional file information
• Include environment information
• Include additional object details

-> Click the Tweak button and select:

• Under the Scanning Engine:
  • Unload recognized processes during scanning
  • Include basic Ad-aware settings in logfile
  • Include additional Ad-aware settings in logfile
• Under the Cleaning Engine:
  • Let Windows remove files in use at next reboot

-> Click on Proceed to save the settings.

-> Click Start and on the next screen choose Activate in-depth Scan at the bottom of the page and then choose:

• Use Custom Scanning Options

-> Click Next and Ad-aware will scan your hard drive(s) with the options you have selected.

-> Save the log file when it asks and then click Finish

-> When finished, mark everything for removal and get rid of it. (Right-click the window and choose Select All from the drop down menu and click Next).

-> Reboot your computer.

If you would please, rescan with HijackThis and post a fresh log in this same topic.

[Yarnouth]

Hi Chuckles, a lot of these things are installed by not taking care what links are visited. Check here for some information:
http://www.geekstogo...?showtopic=2852

Please save Hijack This in a permanent folder (i.e. C:\HJT). This ensures backups are saved and accessible.

You have a number of randomonly named files on your system. We like to start with an online virus and trojan scan. Even though you have antivirus software on your system, it can become corrupted by malware.

Please run a free online virus scan here (tick the "Auto Clean" checkbox):
http://housecall.antivirus.com/

And a free trojan scan here:
http://www.moosoft.com/

Reboot your PC.

Open Ad-aware
First, in the main window, look in the bottom right corner and click on Check for updates now and download the latest reference files.

Next, we need to configure Ad-aware for a full scan.

-> Click on the Gear icon (second from the left) to access the preferences/settings window

1. In the General window make sure the following are selected:

• Automatically save log-file
• Automatically quarantine objects prior to removal
• Safe Mode (always request confirmation)

2. Click on the Scanning button on the left and select :

• Scan Within Archives
• Scan Active Processes
• Scan Registry
• Deep Scan Registry
• Scan my IE favorites for banned URL’s
• Scan my Hosts file
• Under Click here to select drives + folders, choose:
• All of your hard drives

-> Click on the Advanced button on the left and select:

• Include additional process information
• Include additional file information
• Include environment information
• Include additional object details

-> Click the Tweak button and select:

• Under the Scanning Engine:
  • Unload recognized processes during scanning
  • Include basic Ad-aware settings in logfile
  • Include additional Ad-aware settings in logfile
• Under the Cleaning Engine:
  • Let Windows remove files in use at next reboot

-> Click on Proceed to save the settings.

-> Click Start and on the next screen choose Activate in-depth Scan at the bottom of the page and then choose:

• Use Custom Scanning Options

-> Click Next and Ad-aware will scan your hard drive(s) with the options you have selected.

-> Save the log file when it asks and then click Finish

-> When finished, mark everything for removal and get rid of it. (Right-click the window and choose Select All from the drop down menu and click Next).

-> Reboot your computer.

If you would please, rescan with HijackThis and post a fresh log in this same topic.