[Dallmann8r]

Ok first of all I'm new here so if I make any etiquette mistakes please advise and excuse me. Ok here's the problem...Whenever I attempt to play a WMA or WMV file be it embedded in a web page or directly from my computer Windows Media Player crashes. I've tried everything I can think of to solve the problem to no avail. Embedded WMV or WMA files will crash both Explorer and Firefox. When playing from my computer Media player crashes and says its encountered a problem and needs to close. Any help would be greatly appreciated. Thanks in advance.

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Hi

I'd uninstall media player, then reinstall.

Best regards,

EMCguy

[EMCguy]

Hi

I'd uninstall media player, then reinstall.

Best regards,

EMCguy

[Dallmann8r]

Thanks but I've already done that...rolled back the installation to ver. 9 and it said ver.9 was not installed properly and to upgrade to ver 10 which is still having the same problem. I've now noticed that the wmv/1 codec on the DVD tab has nothing by it while the wmv/2 codec says incomplete. I think this may have something to do with it but am not sure how to fix it...Thanks again

[EMCguy]

Dallmann8r, Welcome to Geekstogo

Two questions:

What operating system are you using?

When did this start happening?

Have you installed any programs recently?


ok its three questions


Best regards,

EMCguy

[Dallmann8r]

Ok I'm running XP Home Edition. I haven't installed any programs lately. I noticed it about a week or so ago. WMV and WMa files are also shutting down Real Player but they work fine in VLC media player and Divx Player. Everything else seems to work fine I'm just having this problem. And thanks for the help I really appreciate it.

[Dallmann8r]

WOO HOO!!! I got it fixed. To EMC thx for your help. Apparently it had something to do with the Morgan Multimedia codec that was installed with the ACE Mega codec pack it's apparently only a shareware version which takes over handling of your WMA and WMV formats and when it expires it screws you all to [bleep]. There may have been an easier way to do all this but WMP would just keep getting an error and closing when playing these type of files so it was real frustrating. When I sent the error report to Microsoft this time it came back with a help page that told me to delete the files associated with Morgan Multimedia. I then had to use the Ace Dashboard to reinstall the WMV3 codecs. I'm now able to play all formats again. Thanks again for at least trying to help me EMC because nobody else around here did.

[EMCguy]

Glad to hear you got it fixed, and glad to hear that a Microsoft error report actually did some good. I never allow my error messages to go to Microsoft, too paranoid I guess , plus I don't like them.

The volunteers here are very busy here and sometimes its tempting to ignore a message if you don't feel you're an expert on the specific problem at hand. I thought we'd start with the basics and see what happens.

Its outrageous that your software vendors would embed a piece a of time limited crippleware as a fundamental building block to one of their apps. Dont those idiots think about what is going to happen when it expires?

Best regards,

EMCguy