[wannabe1]

EmilyPam...

How about this for a catch 22...we need an update to fix a "not able to update" issue...Thanks Microsoft!

See if you can download this one....it's not from the update site.


Create a folder on the desktop (Right click the desktop, choose "New" and then "Folder"...Name it SP2)

Go HERE and download Service Pack 2 for Windows XP...choose the option to "Save" in the "File Download" dialog box...Save it to the folder you created on the desktop (SP2) by navigating to it in the "Save In" text box...click "Save"

This is a very large download and will take quite a while...Let me know if you can download it...

wannabe1

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okay i registered some dll's into the computer and it seems that the updates might be working because my globe is popping up now, and it's trying to install Service Pack 2, the only problem is, is when its installing i get an error message that reads Service Pack 2 Setup could not back up registry key HKCR/.DVR-MS to file C:\WINDOWS\$NtServicePackUninstall$\reg00013. 5: Access is denied

If they are talking about Administration Rights I am logged on as the administrator.

Whats the next move? lol

Em

[EmilyPam]

okay i registered some dll's into the computer and it seems that the updates might be working because my globe is popping up now, and it's trying to install Service Pack 2, the only problem is, is when its installing i get an error message that reads Service Pack 2 Setup could not back up registry key HKCR/.DVR-MS to file C:\WINDOWS\$NtServicePackUninstall$\reg00013. 5: Access is denied

If they are talking about Administration Rights I am logged on as the administrator.

Whats the next move? lol

Em

[wannabe1]

Is the update continueing or giving you the option to do so?

[EmilyPam]

it will continue but then it will it say that one more file could not be backed up and then it continues on to install but then it says it cant then it stops the installation

[EmilyPam]

it is asking for me to download a again ....i will give you all 3 messages as they come in

*starting the download*

[wannabe1]

Is this the update in the link I posted? If not, try that one only instead of Save, choose to "Run it from the current location" and see what happens.

[EmilyPam]

okay i am downloading the link you posted, i saved it and it's saving now...when it asks me to run i will click ok

If i have problems i will then try to run it from its current location

[EmilyPam]

EmilyPam...

Click Start then Run...In the Run box, type services.msc...Click "Ok".
Find the Background Intelligent Transfer Service service, and right-click to select it.
Select Properties...In the Startup Type list, select Automatic.
Verify the service Status is Started...if not, Click "Start" then click "Ok".

Now try to Update...

wannabe1

I also tried this again....and it let me w/no error code! I hope that's a good sign

[wannabe1]

A very Good Sign!!!

[EmilyPam]

to make a long story short...I could not install service pack. it gave me 4 error messages that it could not back up registry keys and values to the new folder and then at the end it finally gave me one big error message that read Access is denied

What do i do now

[wannabe1]

I spotted the actual update you need to fix that somewhere in my wanderings today...let me see if I can't round it back up......

[EmilyPam]

one more thing? could i restore the computer to the manufacture's defaults? if i can how do i do that?

[wannabe1]

could i restore the computer to the manufacture's defaults? if i can how do i do that?

You could probably do that, but you'd lose everything you've installed since getting the machine.

Let's try a few more things....

Click Start then Run then type sevices.msc and click "Ok". Find the Event Log service and right click to select it. Select "Properties". In the "Startup list", select "Automatic", verify that the Service is Started and click "Ok"

I'll be getting another one ready to do as soon as you finish this one.....

[EmilyPam]

yes it is started

[wannabe1]

Click Start and then Run and then type regsvr32 gmgr.dll (Note the space) and click "Ok".

Then Click Start then Run and type regsvr32 gmgrprxy.dll (again, note the space) and click "Ok".