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#31
EmilyPam

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okay there were both successful :tazz:
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#32
wannabe1

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Restart and try Windows Update again...that seems to be our best test...
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#33
EmilyPam

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okay i restarted and am now trying to install the service pack, another question i have......there are 8 accounts on this computer and i was getting error messages on 4 accounts and the others seemed to be "less harmed" is this something to look at too?
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#34
wannabe1

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That's something we're probably going to have to address, but we need to get this figured out first...your machine needs to have these updates both for protection and performance.
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#35
EmilyPam

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okay i am getting the error messages again w/the installation

it reads
sERVICE PACK 2 could not back up registry key
HKCR.\DVR-MS
to C:\WINDOWS\#NtServicePackUninstall$\reg00013. 5: Access is denied
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#36
wannabe1

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Was this install from the Microsoft Update service or the version we downloaded earlier from the MS IT page?
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#37
EmilyPam

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it was the one MS IT Page
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#38
wannabe1

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Ok!...Click Start, point to All Programs and choose Windows Update from the top part of the menu.

let's see what the MS site does....
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#39
EmilyPam

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tried again and I got the same error message

Em :tazz: *All i can do is smile* lol!
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#40
wannabe1

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Do you have the cd that came with your machine?
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#41
wannabe1

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Let's try a system restore real quick. I've been trying to avoid this because of the changes you'd already made and the scans you've run to move nasties out. This will restore them to their former glory. BUT we'll get rid of them again.

Click Start and point to All Programs then to Accessories then to System Tools and click System Restore

On the Welcome to System Restore page, select "Restore my computer to an earlier time" (it should be selected by default), and then click "Next"

On the Select a Restore Point page, click a bold date on the calendar to the left...go back to a time before the problem began and then click "Next". A System Restore message may appear that lists configuration changes that System Restore will make. Click "Ok".
On the Confirm Restore Point Selection page, click "Next". System Restore will restore the previous Windows XP configuration, and then restart the computer.

When the System Restore Restoration Complete page appears...Click "Ok".

Let me know how it goes...

wannabe1

Edited by wannabe1, 19 September 2005 - 06:04 PM.

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#42
EmilyPam

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not at the moment w/me, but i've been told that if you are running on a dell dimension 2400 you can restore the computer's defaults to the manufacture's defaults

here's the link
http://support.dell....=lg&~mode=popup

now when i reboot i do not see the Secondary Drive 0?
or the USB Legacy Support

Lemme know...what you think?
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#43
wannabe1

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Look at post 41

If the System Restore doesn't work, try the Dell Reset...

Edited by wannabe1, 19 September 2005 - 06:12 PM.

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#44
EmilyPam

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OMG...okay guess what i just found out w/the restore......this computer had the Service Pack 2 installed before and i guess someone uninstalled it...that might explain all this crazyiness w/this computer! i tried 2 restore points and it would not let me!
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#45
wannabe1

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That explains a lot!

So you were unable to Restore?
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