[halla]

When I scan my computer with avast, it tells me that windows/systerm32/rdriv.sys is infected. I delete it, but it returns every time I restart the computer. I have taken all the steps mentioned in the "do this first article" (none of these find any problems), and also tried running avast while the computer was in safe mode. No luck, it reappears. The only other sympton I can directly connect to it is that when connected to the internet, I am sending many times more than I am receiving. My computer has also been randomly turning off, but that may be unrelated.

Thanks for any help!

Hijack This! log:

Logfile of HijackThis v1.99.1
Scan saved at 3:31:26 PM, on 9/19/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\WINDOWS\System32\Atievxx.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\WINDOWS\windupdate.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Updater.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\HijackThis.exe
C:\Program Files\Alwil Software\Avast4\setup\setup.ovr

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [iRiver Updater] \Updater.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [THGuard] C:\Program Files\TrojanHunter 4.2\THGuard.exe
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Cisco Systems VPN Client.lnk = C:\Program Files\Cisco Systems\VPN Client\vpngui.exe
O4 - Global Startup: SysTray.lnk = ?
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft...free/asinst.cab
O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - file://D:\Bin\html\files\MotivePreQual.cab
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: microsoft update (msnupdate) - Unknown owner - C:\WINDOWS\windupdate.exe
O23 - Service: servicesnt Service: spoolntA (spoolntA) - Unknown owner - C:\WINDOWS\system32\drivers\etc\systemp\servicesnt.EXE (file missing)
O23 - Service: servicesnt Service: svchostntA (svchostntA) - Unknown owner - C:\WINDOWS\system32\drivers\etc\systemp\servicesnt.EXE (file missing)

[Advertisements]

Hi and welcome to GeeksToGo! My name is Sam and I will be helping you.

I apologize for the delay getting to your log, the helpers here are very busy.
If you still need help, please post a fresh Hijack log, in this thread, so I can help you with your Malware Problems.

If you have resolved this issue please let us know.

[Buckeye_Sam]

Hi and welcome to GeeksToGo! My name is Sam and I will be helping you.

I apologize for the delay getting to your log, the helpers here are very busy.
If you still need help, please post a fresh Hijack log, in this thread, so I can help you with your Malware Problems.

If you have resolved this issue please let us know.

[halla]

Hello, and thank you very very much. No apologies needed at all, any help is much appreciated.

Here is a fresh log:

Logfile of HijackThis v1.99.1
Scan saved at 4:09:31 PM, on 9/24/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\WINDOWS\System32\Atievxx.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Updater.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\HijackThis.exe

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [iRiver Updater] \Updater.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Cisco Systems VPN Client.lnk = C:\Program Files\Cisco Systems\VPN Client\vpngui.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft...free/asinst.cab
O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - file://D:\Bin\html\files\MotivePreQual.cab
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: microsoft update (msnupdate) - Unknown owner - C:\WINDOWS\windupdate.exe
O23 - Service: servicesnt Service: spoolntA (spoolntA) - Unknown owner - C:\WINDOWS\system32\drivers\etc\systemp\servicesnt.EXE
O23 - Service: servicesnt Service: svchostntA (svchostntA) - Unknown owner - C:\WINDOWS\system32\drivers\etc\systemp\servicesnt.EXE

Thanks again!

[Buckeye_Sam]

Perfect! Now let's see what we can do for ya!

Please follow all instructions as specified. Print these instructions to ensure all are followed.

Please download the following programs, but do not run them yet:

* rdrivRem.zip

• Unzip it to your desktop.

* Ewido Security Suite

• Install ewido security suite
• Launch ewido, there should be a big E icon on your desktop, double-click it.
• The program will prompt you to update click the OK button
• The program will now go to the main screen
• You will need to update ewido to the latest definition files.
• On the left hand side of the main screen click update
• Click on Start
• The update will start and a progress bar will show the updates being installed
• After the updates are installed exit Ewido.

* CleanUp!

• Install it.

Reboot your computer into Safe Mode. You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight "Safe Mode" then hit enter.

1.) Please go into the rdrivrem folder and double-click rdrivRem.bat to run the program - follow the instructions on the screen. After it's complete, rdriv.txt will be created in the rdrivRem folder.

2.) Double-click the Ewido Security Suite icon to run the program.

• Click on scanner
• Click Complete System Scan
• Let the program scan the machine

While the scan is in progress you will be prompted to clean the first infected file it finds. Choose "remove", then put a check next to "Perform action on all infections" in the left corner of the box so you don't have to sit and watch Ewido the whole time. Click OK.

Once the scan has completed, there will be a button located on the bottom of the screen named Save report

• Click Save report
• Save the report to your desktop
• Exit Ewido

3.) Open Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu).
Set the program up as follows:
Click "Options..."
Move the arrow down to "Custom CleanUp!"
Put a check next to the following (Make sure nothing else is checked!):

• Empty Recycle Bins
• Delete Cookies
• Delete Prefetch files
• Cleanup! All Users

Click OK
Press the CleanUp! button to start the program.
**If it asks if you want to reboot or log off press NO.

4.) After Cleanup! is finished, run HijackThis. Place a check next to the following items, if found, and click FIX CHECKED:


O23 - Service: microsoft update (msnupdate) - Unknown owner - C:\WINDOWS\windupdate.exe
O23 - Service: servicesnt Service: spoolntA (spoolntA) - Unknown owner - C:\WINDOWS\system32\drivers\etc\systemp\servicesnt.EXE
O23 - Service: servicesnt Service: svchostntA (svchostntA) - Unknown owner - C:\WINDOWS\system32\drivers\etc\systemp\servicesnt.EXE


Close HiJackThis.

Reboot your computer into normal mode.

5.) Make sure your firewall is on. Make sure you can turn it off then turn it back on and that nothing is greyed out.
Also, Make sure your Anti-Virus program is working properly - you can turn on and off auto-protect, etc.

6.) Run BOTH of these online virus scans (NOT at the same time!):
ActiveScan
TrendMicro's HouseCall - check "Auto Clean"

Save the results from ActiveScan.

I need you to post the contents of rdriv.txt, the log from Ewido, the log from ActiveScan, and a new HiJackThis log into this topic.

[halla]

Hi,

Sorry, I haven't died or anything. I'm having troubel getting my computer to connect to the internet (am typing from a library computer). Since I had this problem earlier, while I still had the virus, I think it is unrelated. In good news, the rdriv.sys file is gone, for which I am very very thankful. I will still post the logs you requested as soon as I either get my computer online or get use of a computer I can transfer files to. Thanks again for the help so far!!!!

[Buckeye_Sam]

No problem.
Just post when you can. I'll be around.

[halla]

back at last - terribly sorry about that!

Things are working for the moment!

There was already an rdriv.txt file in the folder. I forgot to check it before running the program, so I don't know if it was replaced. This is what it is now:

"
~~~~~~~~~~~~~ Pre-run File Check ~~~~~~~~~~~~~


~~~~~~~~~~~~~ Pre-run File Check ~~~~~~~~~~~~~



~~~~~~~~~~~~~ Post run File Check ~~~~~~~~~~~~~


~~~~~~~~~~~~~ Pre-run File Check ~~~~~~~~~~~~~

rdriv.sys present!
windupdate.exepresent!


~~~~~~~~~~~~~ Post run File Check ~~~~~~~~~~~~~ "


ewido:

---------------------------------------------------------
ewido security suite - Scan report
---------------------------------------------------------

+ Created on: 9:28:59 PM, 9/25/2005
+ Report-Checksum: 7054C559

+ Scan result:

:mozilla.10:C:\Documents and Settings\Michelle\Application Data\Mozilla\Firefox\Profiles\l2toyw4w.default\cookies.txt -> Spyware.Cookie.Mediaplex : Cleaned with backup
:mozilla.11:C:\Documents and Settings\Michelle\Application Data\Mozilla\Firefox\Profiles\l2toyw4w.default\cookies.txt -> Spyware.Cookie.Mediaplex : Cleaned with backup
:mozilla.13:C:\Documents and Settings\Michelle\Application Data\Mozilla\Firefox\Profiles\l2toyw4w.default\cookies.txt -> Spyware.Cookie.Atdmt : Cleaned with backup
:mozilla.25:C:\Documents and Settings\Michelle\Application Data\Mozilla\Firefox\Profiles\l2toyw4w.default\cookies.txt -> Spyware.Cookie.Bfast : Cleaned with backup
:mozilla.29:C:\Documents and Settings\Michelle\Application Data\Mozilla\Firefox\Profiles\l2toyw4w.default\cookies.txt -> Spyware.Cookie.Hitbox : Cleaned with backup
:mozilla.31:C:\Documents and Settings\Michelle\Application Data\Mozilla\Firefox\Profiles\l2toyw4w.default\cookies.txt -> Spyware.Cookie.Hitbox : Cleaned with backup
:mozilla.32:C:\Documents and Settings\Michelle\Application Data\Mozilla\Firefox\Profiles\l2toyw4w.default\cookies.txt -> Spyware.Cookie.Hitbox : Cleaned with backup
:mozilla.46:C:\Documents and Settings\Michelle\Application Data\Mozilla\Firefox\Profiles\l2toyw4w.default\cookies.txt -> Spyware.Cookie.Coremetrics : Cleaned with backup
:mozilla.51:C:\Documents and Settings\Michelle\Application Data\Mozilla\Firefox\Profiles\l2toyw4w.default\cookies.txt -> Spyware.Cookie.Doubleclick : Cleaned with backup
:mozilla.62:C:\Documents and Settings\Michelle\Application Data\Mozilla\Firefox\Profiles\l2toyw4w.default\cookies.txt -> Spyware.Cookie.Webtrendslive : Cleaned with backup
:mozilla.68:C:\Documents and Settings\Michelle\Application Data\Mozilla\Firefox\Profiles\l2toyw4w.default\cookies.txt -> Spyware.Cookie.Hitbox : Cleaned with backup
:mozilla.69:C:\Documents and Settings\Michelle\Application Data\Mozilla\Firefox\Profiles\l2toyw4w.default\cookies.txt -> Spyware.Cookie.Hitbox : Cleaned with backup
:mozilla.87:C:\Documents and Settings\Michelle\Application Data\Mozilla\Firefox\Profiles\l2toyw4w.default\cookies.txt -> Spyware.Cookie.Esomniture : Cleaned with backup
:mozilla.88:C:\Documents and Settings\Michelle\Application Data\Mozilla\Firefox\Profiles\l2toyw4w.default\cookies.txt -> Spyware.Cookie.Questionmarket : Cleaned with backup
:mozilla.89:C:\Documents and Settings\Michelle\Application Data\Mozilla\Firefox\Profiles\l2toyw4w.default\cookies.txt -> Spyware.Cookie.Esomniture : Cleaned with backup
:mozilla.90:C:\Documents and Settings\Michelle\Application Data\Mozilla\Firefox\Profiles\l2toyw4w.default\cookies.txt -> Spyware.Cookie.Esomniture : Cleaned with backup
:mozilla.91:C:\Documents and Settings\Michelle\Application Data\Mozilla\Firefox\Profiles\l2toyw4w.default\cookies.txt -> Spyware.Cookie.Esomniture : Cleaned with backup
:mozilla.96:C:\Documents and Settings\Michelle\Application Data\Mozilla\Firefox\Profiles\l2toyw4w.default\cookies.txt -> Spyware.Cookie.Advertising : Cleaned with backup
:mozilla.97:C:\Documents and Settings\Michelle\Application Data\Mozilla\Firefox\Profiles\l2toyw4w.default\cookies.txt -> Spyware.Cookie.Advertising : Cleaned with backup
:mozilla.98:C:\Documents and Settings\Michelle\Application Data\Mozilla\Firefox\Profiles\l2toyw4w.default\cookies.txt -> Spyware.Cookie.Advertising : Cleaned with backup
:mozilla.99:C:\Documents and Settings\Michelle\Application Data\Mozilla\Firefox\Profiles\l2toyw4w.default\cookies.txt -> Spyware.Cookie.Esomniture : Cleaned with backup
:mozilla.106:C:\Documents and Settings\Michelle\Application Data\Mozilla\Firefox\Profiles\l2toyw4w.default\cookies.txt -> Spyware.Cookie.Bluestreak : Cleaned with backup
:mozilla.116:C:\Documents and Settings\Michelle\Application Data\Mozilla\Firefox\Profiles\l2toyw4w.default\cookies.txt -> Spyware.Cookie.Bridgetrack : Cleaned with backup
:mozilla.117:C:\Documents and Settings\Michelle\Application Data\Mozilla\Firefox\Profiles\l2toyw4w.default\cookies.txt -> Spyware.Cookie.Bridgetrack : Cleaned with backup
C:\WINDOWS\system32\drivers\etc\systemp\servicesnt.exe -> Backdoor.SdBot.nj : Cleaned with backup
C:\WINDOWS\system32\drivers\etc\winpit4.exe/kill.exe -> Trojan.KillApp.d : Error during cleaning
C:\WINDOWS\system32\drivers\etc\winpit4.exe/servicesnt.exe -> Backdoor.SdBot.nj : Error during cleaning
C:\WINDOWS\system32\eraseme_01756.exe -> Backdoor.SdBot.xd : Cleaned with backup
C:\WINDOWS\system32\eraseme_64768.exe -> Backdoor.SdBot.xd : Cleaned with backup
C:\WINDOWS\system32\eraseme_65712.exe -> Backdoor.SdBot.xd : Cleaned with backup
C:\WINDOWS\system32\eraseme_82766.exe -> Backdoor.SdBot.xd : Cleaned with backup


::Report End



I couldn't find a place to get a report from activescan, but it found no "viruses or other malicious software".



Hijack This:

Logfile of HijackThis v1.99.1
Scan saved at 1:02:33 PM, on 9/28/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\userinit.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\WINDOWS\System32\Atievxx.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Updater.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\iTunes\iTunes.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\HijackThis.exe
C:\WINDOWS\System32\imapi.exe

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [iRiver Updater] \Updater.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Cisco Systems VPN Client.lnk = C:\Program Files\Cisco Systems\VPN Client\vpngui.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft...free/asinst.cab
O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - file://D:\Bin\html\files\MotivePreQual.cab
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: servicesnt Service: spoolntA (spoolntA) - Unknown owner - C:\WINDOWS\system32\drivers\etc\systemp\servicesnt.EXE (file missing)
O23 - Service: servicesnt Service: svchostntA (svchostntA) - Unknown owner - C:\WINDOWS\system32\drivers\etc\systemp\servicesnt.EXE (file missing)




thankyouthankyou

[Buckeye_Sam]

Run Hijackthis again, click scan, and Put a checkmark next to each of these. Then close all other windows--you should only see HijackThis on your Desktop--and click the Fix Checked button.

O23 - Service: servicesnt Service: spoolntA (spoolntA) - Unknown owner - C:\WINDOWS\system32\drivers\etc\systemp\servicesnt.EXE (file missing)
O23 - Service: servicesnt Service: svchostntA (svchostntA) - Unknown owner - C:\WINDOWS\system32\drivers\etc\systemp\servicesnt.EXE (file missing)


Reboot and post a new hijackthis log.

[halla]

I fixed them, but they reappeared after I rebooted:

Logfile of HijackThis v1.99.1
Scan saved at 2:30:27 PM, on 10/7/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\WINDOWS\System32\Atievxx.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Updater.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\HijackThis.exe
C:\WINDOWS\System32\wuauclt.exe

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [iRiver Updater] \Updater.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Cisco Systems VPN Client.lnk = C:\Program Files\Cisco Systems\VPN Client\vpngui.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft...free/asinst.cab
O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - file://D:\Bin\html\files\MotivePreQual.cab
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: servicesnt Service: spoolntA (spoolntA) - Unknown owner - C:\WINDOWS\system32\drivers\etc\systemp\servicesnt.EXE (file missing)
O23 - Service: servicesnt Service: svchostntA (svchostntA) - Unknown owner - C:\WINDOWS\system32\drivers\etc\systemp\servicesnt.EXE (file missing)

[Buckeye_Sam]

Let's try a different method.

Click Start -> Run -> (type) services.msc

Scroll down and find the service called servicesnt Service: spoolntA When you find it, double-click on it. In the next window that opens, click the Stop button(if available), then click on properties and under the General Tab, change the Startup Type to Disabled. Now hit Apply and then Ok and close any open windows.

Perform the same steps on servicesnt Service: svchostntA also.


Run Hijackthis and click on Open the Misc Tools section -> Delete an NT Service
Copy and paste this into the text box and click OK.

spoolntA

and

svchostntA



Reboot and post a new hijackthis log.

[halla]

done, and here's the new log:

Logfile of HijackThis v1.99.1
Scan saved at 9:18:10 PM, on 10/7/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\WINDOWS\System32\Atievxx.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Updater.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\wbem\wmiprvse.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\HijackThis.exe

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [iRiver Updater] \Updater.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Cisco Systems VPN Client.lnk = C:\Program Files\Cisco Systems\VPN Client\vpngui.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft...free/asinst.cab
O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - file://D:\Bin\html\files\MotivePreQual.cab
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe

[Buckeye_Sam]

That did the trick!

Your log is clean!

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

• Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and reenable system restore to make sure there are no infected files found in a restore point left over from what we have just cleaned.
  
  You can find instructions on how to enable and reenable system restore here:
  
  Managing Windows Millenium System Restore
  
  or
  
  Windows XP System Restore Guide
  
  Renable system restore with instructions from tutorial above
  
  
• Make your Internet Explorer more secure - This can be done by following these simple instructions:
  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
    
    • Change the Download signed ActiveX controls to Prompt
    • Change the Download unsigned ActiveX controls to Disable
    • Change the Initialize and script ActiveX controls not marked as safe to Disable
    • Change the Installation of desktop items to Prompt
    • Change the Launching programs and files in an IFRAME to Prompt
    • Change the Navigate sub-frames across different domains to Prompt
    • When all these settings have been made, click on the OK button.
    • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  • Next press the Apply button and then the OK to exit the Internet Properties page.
• Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.
  
  See this link for a listing of some online & their stand-alone antivirus programs:
  
  Virus, Spyware, and Malware Protection and Removal Resources
  
  
• Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.
  
  
• Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.
  
  For a tutorial on Firewalls and a listing of some available ones see the link below:
  
  Understanding and Using Firewalls
  
  
• Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
  
  
• Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.
  
  A tutorial on installing & using this product can be found here:
  
  Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers
  
  
• Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.
  
  A tutorial on installing & using this product can be found here:
  
  Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer
  
  
• Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.
  
  A tutorial on installing & using this product can be found here:
  
  Using SpywareBlaster to protect your computer from Spyware and Malware
  
  
• Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

Follow this list and your potential for being infected again will reduce dramatically.

[halla]

Ah thank you so much for everything!

Sorry I do have a few more questions:

The directions you gave for internet explorer - I use mozilla firefox, so there isn't a security tab under options. I tried poking around to find similar options to change but no luck.

Also I'm using Avast as my anti-virus, is that good enough?

Thanks again!!

Edited by halla, 08 October 2005 - 01:34 PM.

[Buckeye_Sam]

Firefox doesn't support active-x, so just by using the default settings you are already more secure than IE. The one thing that you need to be careful of with Firefox is to install the updates as soon as they become available. Watch for the little red circle up in the right hand corner. When you see it, install the update immediately.

Avast is a good antivirus program. I prefer AVG, but they are both very similar in quality. I would keep Ewido however, and run periodic scans to complement Avast.

[Buckeye_Sam]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.