[shantini]

Hi! I have IE6 and SP2. When I load certain pages, such as MLB.com, the flash player stuff doesn't load, along with a lot of the ads, pictures, etc. I use a "hosts" file in the System32 folder, and I run ad-aware regularly. When I test Flash Player on the Macromedia site, it works fine, but no matter how many times I install Shockwave, the test doesn't work. I cleared temporary files out of the folder, but that doesn't work, either. Can you please help me?

--Shantini

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What flash player have you currently got?

[Allsortgroup]

What flash player have you currently got?

[shantini]

Version 8 - I just updated it today (again!), and I think I have the latest of shockwave, but it won't tell me. Also, I tried clearing temp files, but my computer freezes and the program doesn't respond.

[Allsortgroup]

You might have some sort of virus.

Have you got any antivirus software???

[shantini]

No, but I run trendmicro once in a while.

[Allsortgroup]

Search google and download ad aware or microsoft antispyware beta 1. There both free. There might be adware in your pc.

Just type into google, download ad aware etc.

Install it and let it have a scan and then see what you fine.

Let me know what happends???

[shantini]

I run ad-aware like every day, no problems. Microsoft Anti-Spyware gives my computer major freezing problems, and it slows down my system while not doing much. Ad-aware has come up with nothing new since I got the problem, which was like 2 months ago.

[Allsortgroup]

Try uninstalling the whole flash player and install it again.

If that doesnt work then contact macromedia and ask them.

[shantini]

thanks!

[Allsortgroup]

Have you fixed it yet??

[shantini]

I contacted macromedia and they sent me an email telling me the following:
Thank you for contacting Macromedia.

We received your e-mail about installation issues with Shockwave Player on 9/19/2005 at 2:15:11 PM PST. In order to provide you with the quickest response, we have included resources that are likely to contain the solution to your issue below...

The difficulty you describe can usually be fixed by uninstalling, then reinstalling, Macromedia Shockwave Player. You can get the Shockwave Player uninstaller here:

Windows

http://sdc.shockwave..._Platform=Win32

Mac OS

http://sdc.shockwave...Platform=MacPPC

Then reinstall here:

http://www.macromedi...hockwaveplayer/

In some cases, it's actually the browser which prevents the successful
installation of Shockwave Player. In such instances, simply reinstalling
Shockwave Player may not work. Reinstalling or updating the browser, then
installing Shockwave Player should take care of this. If it does not, the issue
may be related to a corrupted registry. This more serious issue is usually the
result of general difficulty with the computer.

Internet Explorer for Windows users should consider attempting to install the
Players in Netscape as a troubleshooting step. If you can successfully install
the Shockwave Player in Netscape, the difficulty you've encountered is almost certainly related to some issue with Internet Explorer.

AOL and CompuServe users who get errors 1, 10, or 12, or an error indicating
that there's trouble connecting to www.macromedia.com:

The latest version of Shockwave Player resolves the installation errors you've
encountered. You can download the latest Shockwave Player here:

http://www.macromedi...hockwaveplayer/

If you are using Internet Explorer for Windows, and when attempting to
download the Shockwave Player, no dialog boxes appear, you may be experiencing an issue with Microsoft's Install On Demand feature. If at any time you indicated that you did not wish to install the Macromedia Web Player, Install On Demand will prevent their subsequent installation. You can undo this setting with the executables below:

For Shockwave Player
http://download.macr...exinstaller.exe

I hope this helps you. Please feel free to contact technical support by replying to this e-mail if these resources do not answer your questions. Your incident number is 8406104. Please refer to this number if you need to contact us again about your original correspondence. If you do not contact us we will close the ticket and assume the problem was resolved.

---
I did all of that stuff, and tried the sites on Firefox and Netscape, with same result. If I right click on the macromedia stuff (say for instance at mlb.com) and hit "play", it says I need to update to flash player 7. I tried using the old flash player 7, and that didn't work, either. I did all the spyware tests from the Spyware/adware help page, but no result. Any ideas?