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NAV, AdAware, Spybot S&D crash system


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#1
DoBoy

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Every time I run Norton antivirus 2002, Ad-Aware SE, Spybot - Search & Destroy, Trend Housecall, Panda Active Scan or TDS-3 they scan for a few seconds or minutes and then my computer makes a whining noise and shuts itself off. I am able to update my antivirus and spyware/adware software but I can't run any of it. I was able to run CWShredder and it found nothing. Thanks in advance for any help you may offer. Here is my hijackthis logfile:

Logfile of HijackThis v1.99.0
Scan saved at 1:09:23 PM, on 12/28/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\CTSvcCDA.EXE
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\ScanSoft\OmniPageSE\opware32.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe
C:\WINDOWS\system32\InetCntrl\InetCntrl.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\DIGStream\digstream.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
C:\Program Files\MSI\Media Center Deluxe II\WinIRXHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\DOCUME~1\Don\LOCALS~1\Temp\Temporary Directory 1 for hijackthis[1].zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://cgi.verizon.n....5&bm=ho_search
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.02.3000.1002\en-xu\stmain.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {D714A94F-123A-45CC-8F03-040BCAF82AD6} - C:\WINDOWS\Downloaded Program Files\SbCIe028.dll
O2 - BHO: Bsecure Popup Blocker - {E0019445-4C1F-414D-A70E-AD80F231C584} - C:\WINDOWS\system32\InetCntrl\PopupKil\BsafeBHO.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [Omnipage] C:\Program Files\ScanSoft\OmniPageSE\opware32.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [WeatherOnTray] C:\Program Files\Hotbar\bin\4.5.1.0\WeatherOnTray.exe
O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [InetCntrl] C:\WINDOWS\system32\InetCntrl\InetCntrl.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [DIGStream] C:\Program Files\DIGStream\digstream.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Desktop Weather 3] C:\PROGRA~1\THEWEA~1\THEWEA~1.EXE
O4 - HKCU\..\Run: [SFP] C:\Program Files\Common Files\Verizon Online\SFP\vzSFPWin.EXE /s
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
O4 - Global Startup: LimeWire 4.0.8.lnk = C:\Program Files\LimeWire\LimeWire 4.0.8\LimeWire.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: WinIRXHelper.lnk = C:\Program Files\MSI\Media Center Deluxe II\WinIRXHelper.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Shorten URL - http://www.cjb.net/menuext.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
O9 - Extra button: (no name) - {3E230861-5C87-11D3-A1C6-00105A1B41B8} - C:\WINDOWS\Downloaded Program Files\SbCIe028.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Broken Internet access because of LSP provider 'inetcntrl.dll' missing
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O15 - Trusted Zone: http://www.pandasoftware.com
O16 - DPF: {08B0E5C0-4FCB-11CF-AAA5-00401C608500} (Microsoft VM) - http://www.flyordie....dl/msjavx86.exe
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.s...sa/LSSupCtl.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.syma...bin/AvSniff.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.r...ip/RdxIE601.cab
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akama...meInstaller.exe
O16 - DPF: {640B39C1-D713-464F-92C3-75BD972B95EE} - http://download.side...00719/sb028.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installen...gine/isetup.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.s...sa/SymAData.cab
O16 - DPF: {D03A1C33-1913-4533-A8C1-F2C8D13045DE} - http://www.cjb.net/search.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.s.../ActiveData.cab
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTSvcCDA.EXE
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Display Driver Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Sony SPTI Service - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
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#2
Metallica

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You do have some spyware but nothing serious as far as I can see.

Can you do a defrag without the computer crashing?

Also, if you do have anything you want to back up: now is the time.

Regards,

Pieter
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#3
DoBoy

DoBoy

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I just tried to defrag and I was unable (computer shut down)
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#4
Metallica

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I'm afraid that it is a hardware problem (with your harddisk).

Do you happen to know which brand it is?

Regards,

Pieter
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#5
DoBoy

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WDC WD12 00JD-00FYB0 SCSI
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#6
admin

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they scan for a few seconds or minutes and then my computer makes a whining noise and shuts itself off.

Can you try to describe this noise with a little more detail. Does it only crash when scaning your system?
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#7
DoBoy

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There may have been a few times in the past month where it crashed when other software was being used, but it crashes every time I try to scan for spyware/adware or use my NAV 2002 (and apparently now too when I tried to defrag). The noise it makes before it crashes only lasts 3-4 seconds and sounds like a cross between a sick cat and a siren.
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#8
admin

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Well this is a difficult problem to diagnose on a forum, and you may want to get a second opinion from a computer repair shop, but I'm guessing you have a hard drive problem.

Your description sounds like the alarm some hard drives emit when they're overheating. You may have a bearing problem, and when the drive is under heavy load it over heats, and your system crashes. Be sure all the fans in your system are operating, if so, it would be wise to start shopping for a new hard drive. :tazz:
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#9
DoBoy

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I blew out all of the dust from my computer, and now it is working fine.
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#10
Uphqer

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never underestimate the power of dust

besides the start up . or the running processes don't forget to check your
services
right click on "my computer" go to > manage > services and applications > services .. here is a list of what can be disabled from auto start . but b4 using this list as a guide . check your PC for what services you need running,

Alerter
ASP.NET State Service
Application Layer Gateway Service (if your not using Internet connection firewall)
Ati Hotkey Poller (disable if you don't use hot keys for you Ati card
Ati Smart (can be disabled)
Automatic Updates (its also contain spyware)
Background Intelligent Transfer Service
ClipBook
COM+ Event System (if your not using COM applications)
COM+ System Application
Computer Browser (if u dont have local network at home)
DHCP Client (if ur isp do not use DHCP)
Distributed Link Tracking Client
Distributed Transaction Coordinator
DNS Client (your isp is DNSing for u)
Error Reporting Service (spyware)
Fast User Switching Compatibility
Help and Support
Human Interface Device Access
IMAPI CD-Burning COM Service (windows xp cd burning feature)
Indexing Service
Security Accounts Manager (if ur not running domain server)
Network DDE DSDM
Print Spooler (u can disable it if u dont have printer or u dont use it)
NT LM Security Support Provider
Protected Storage
WMI Performance Adapter
Windows Management Instrumentation Driver Extension
Windows Time (spyware)
Windows Image Acquisition (WIA)
WebClient
Volume Shadow Copy
Upload Manager
Universal Plug and Play Device Host (disable it for security issues)
Uninterruptible Power Supply
Themes (disabling it will remove XP new look, its will grant more ram and remove few CPU loading bugs)
Terminal Services
Telnet
TCP/IP NetBIOS Helper
Task Scheduler (after u disable it, remove c:windowsprefetch directory)
System Restore Service
System Event Notification
SSDP Discovery Service
Smart Card
Smart Card Helper
Secondary Logon
Routing and Remote Access
Removable Storage
Remote Registry
Remote Desktop Help Session Manager
QoS RSVP
Portable Media Serial Number Service
NVIDIA Driver Helper Service (for nvidia owners, can be disabled with no problams)
Network Location Awareness (internet connection firewall needs it to work)
Network DDE
NetMeeting Remote Desktop Sharing
Net Logon (if u dont have a domain)
MS Software Shadow Copy Provider
Messenger (disabled it will remove spam)
Logical Disk Manager
IPSEC Services
Internet Connection Firewall / Internet Connection Sharing

I have all of these disabled in services
any sevices running on your PC not on the list is a good place to look for "trojans"
"keyloggers" "spyware" "malware"
just google the service if your not sure what it is

check your FANS/HEAT SINKS anywhere dust can build up and kill your PC


Bill Me
Uphqer
[removed]

Edited by admin, 06 February 2005 - 11:57 AM.

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