[tomatojay]

OK I'm having a few problems here. I have a Dell that it looks like it had Win XP Pro installed on it. I would guess Pro did not come on it new. Now it was brought to me to clean viruses and spyware.

I ran avg, adaware, spybot, cleaner, ewido, hyjackthis, cleaned the startup, and used system mechanic pro to clean junk files and uninstall programs that wouldn't.

Now that the computer is clean there must have been a few if not more system files that were infected. Because I can't open the control panel. Everytime I try and open it, I don't get an error or anything. Just the whole desktop reloads. all the startup programs reload.

I'm not sure what to do. I can't do the /scanonce thing becuase I don't have the OS disk from the customer.

Edited by tomatojay, 23 September 2005 - 08:39 AM.

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even when i try and open the "control" app in the sys32 folder. it just reloads the desktop.

[tomatojay]

even when i try and open the "control" app in the sys32 folder. it just reloads the desktop.

[dsenette]

put the xp cd in the drive and do start > run > sfc /scannow

[Johanna]

Do you have an xp pro cd you can use to follow dsenette's advice?

Johanna

[tomatojay]

I would if I had access to the XP pro disk, but I don't. the only disk I have is a XP MCE disk and that won't work. I've tried.

[dsenette]

johanna > do you know off hand if that file would be located in sp2? if so....
tomato > does this machine have sp2? if so you may be able to find the file in the i386 folder

[tomatojay]

Oh why would anyone think this computer has SP2 on it. lol Most customer computer that I see aren't SP2, they don't even know what that is.

It is clean from spyware and viruses, I guess I could go online and try to do a win update. Hopefully that works.

[tomatojay]

HAHAHA well Looks like I have to call the customer.

All bets are off Im not going to even try and fix this anymore. Windows failed the Validation.

Thanks anyways for the help.

[dsenette]

i wonder why they didn't send their windows disk with the machine when they sent it to you...hehhehe

[gerryf]

start > run
control.exe
<enter>


7 out of 10 times, the reason that this occurs is a bad browser extension in IE....you need to visit the malware forum

[tomatojay]

whats even better....she knew that its a illegil copy of XP. Looks like shes going to be getting more spyware and viruses soon. Expecially without the windows updates.

[gerryf]

well, given that info, we cannot continue to help with this machine (I know that doesn't help you any, but we cannot offer help for pirated software).