[HelpNeeded911]

In order to remove spyware, adware, viruses, etc., I downloaded and used the CleanUp! utility mentioned on here in the "start here first" section. The program deleted approximately 300 MB from this computer, and I received Windows error messages following this. The error message would not disappear and it kept stating that original system files were missing and that I should reinstall the files. I ran system restore to a previous point and upon restarting, my computer is acting quite odd. The Start Menu is no longer visible. The icons in the taskbar are distorted. Internet Explorer and other programs do not have visible menu options, etc. I already tried undoing the previous restore and everything. In addition, I receive error messages when trying to run certain programs...

[Advertisements]

Could you give us an example of the error message(s) please? Do you have a windows xp cd? If so you will most likely be able to use it to get the files back. I'd recommend doing a windows xp repair if you could, but I'd rather get that spyware off first. Do you have a current hijackthis log in the malwhere removal forum?

[OwNt]

Could you give us an example of the error message(s) please? Do you have a windows xp cd? If so you will most likely be able to use it to get the files back. I'd recommend doing a windows xp repair if you could, but I'd rather get that spyware off first. Do you have a current hijackthis log in the malwhere removal forum?

[HelpNeeded911]

Please disregard my post. I've been up for the past couple of hours... and I finally solved the issue, with some help. I had to do some manual work in safe mood. But thanks!

[EMCguy]

HelpNeeded911, welcome to geeks to go

Share your experience. Other folks are having similar problems. And if it was something stupid that you did, dont worry about it, its just us geeks here and we wont tell anyone

We all make mistakes. I made one in 1959. I thought I was wrong, but I was actually right. How embarassing

Best regards,

EMCguy

[HelpNeeded911]

Hey! Me...? Make a stupid mistake? Nooo.. just kidding. Well, I used the CleanUp! program as I had before (as instructed on the website) on my computer and one of my aunt's. Well, I tried the process again on another aunt's Windows XP laptop. Afterwards, the start menu, option menus, and other required tools had been wiped out. The system restore feature seemed to take this back even further. I kept experimenting, which seemed to make it worst... but I was determined to fix the problem. The problem actually took me countless times rebooting in safe mood and doing a little research using the advice in the forums. I would not recommend this type of experimenting, but I have had some computer experience... so I knew what not to do. Well, thanks you guys! *BIG HUG*