[AuntTara]

Modem did work a few months ago, but since using Cable Modem have not had the chance to use. However, went to use fax machine & was getting error. I have tested the modem and it's fine, but then I found in the device manager, that it's not even listing the COM port - only LPT1. I think that's the problem, but don't know how to fix. Any help would be appreciated. Thank you

[Advertisements]

Try going into the CONTROL PANEL and double-clicking on ADD NEW HARDWARE and see if it will detect the COM ports for you.

[Fenor]

Try going into the CONTROL PANEL and double-clicking on ADD NEW HARDWARE and see if it will detect the COM ports for you.

[AuntTara]

That did not work. I also tried to ADD a port, which it did - COM4, but it didn't work. When I tried to change it to COM3(which the modem denotes it's using) I get the message that it's already in use. When I do a diagnositic and query the modem, it says the port could not be opened - this may be a hardware conflict. However, I checked all that & there is no conflict that I can see. I can't seem to figure out why it's not being recognized. Still need assistance if you can provide. Thank you

[Fenor]

Try uninstalling and then reinstalling your modem.

Edited by Fenor, 27 September 2005 - 08:06 PM.

[AuntTara]

Still doesn't recognize the port. After doing a 'query' on the modem, I viewed the log & it notes the following:
09-28-2005 10:23:15.719 - Opening the modem device failed with error 000005aa

[gerryf]

Windows XP will not list the com port typically since it is a virtual port....resintall the modem driver

[AuntTara]

Re-installed driver - Still get same error message as noted above.

[Banyula]

I have exactly the same problem since SP2 was installed. I dont want to roll back to the previous SP1, so I wonder if you found a solution to this.