I am new to this forum and greatly appreciate any help you can provide.
Here is my problem. When I turn on my computer (windows XP Pro laptop), all is fine up to the password screen.
Once I log on to my account (administrator) or the Guest account, the startup begins. It begins opening all of the programs that open prior to being able to actually use the computer.
One of these programs is Norton and this appears to be the problem. Right before the Norton symbol appears in the taskbar, a windows error message used to pop up:
"ccApp: ccApp.exe - Bad Image
The application or DLL C:\Program Files\Common Files\Symantec Shared\ccProd.dll is not a valid windows image. Please check this against your installation diskette."
While this message was up, I had almost complete functionality of my computer. I tried to uninstall Norton, but it would not let me (using Add/Remove Programs from the control panel).
So, I found a copy of the file ccProd.dll and copied it to the folder listed above. It asked if I wanted to replace the original (0Kb) with the new file (45Kb). I said yes.
Then, it froze anyway. I rebooted, now I do not get that error message, but Norton freezes everytime. I have no chance to do anything before it freezes up.
I have backed up most of my information, but not all of it. If I can save my computer, I would like to. I know I can always re-install the operating system and all my software, but that will take days.
I would like to be able to provide you with a "HiJack This Log" but I do not have access to the system in question long enough to run anything.
Edited by Biochemlab, 28 September 2005 - 09:57 AM.