[mrs]

Can you help a practically illiterate computer user get rid of these "mmov" windows that pop up whenever they want to?

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Please Click here!, and follow the recommendations in the guide.

If you're still having trouble, We'll need you to use a free diagnostic tool, Hijack This. Follow the instructions in step five of this guide, and reply here with your log.

Most of what Hijack This lists lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.

[Crustyoldbloke]

Please Click here!, and follow the recommendations in the guide.

If you're still having trouble, We'll need you to use a free diagnostic tool, Hijack This. Follow the instructions in step five of this guide, and reply here with your log.

Most of what Hijack This lists lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.

[mrs]

Dear Crustyoldbloke:

I appreciate your help. I'm working my way through the document you asked me to use and I've noticed that my computer is working slower than normal. I installed and ran CleanUp; I ran Ad-aware SE (which I already had); I installed and ran CWShredder; I ran Spybot S&D (which I already had); I read the Rogue...article and verified that I didn't have any of those installed; I installed and ran Ewido; I ran the online scan (Housecall); I installed and ran Trojan Hunter. But when I got to the Windows Update page, the things I had to do didn't follow the instructions. I had to install some ActiveX thing, an update installer and a verification thing, and I never could find a way to download SP1a. I know that I installed Windows XP Service Pack 2 a while ago.

Questions:
Am I on the right track? Is Ewido an anti-virus software? If so, should I delete it since I have Norton Anti-Virus? What should I do about the Windows SP1a?

mrs

[Crustyoldbloke]

Hello again

Sounds to me that now would be a good time to post a HijackThis log for me to analyse.


"Edit,
As there has been no reply from the original poster this topic is now closed,
Should you have any further problems please create a new Topic,

Thanks "

Edited by Crustyoldbloke, 09 October 2005 - 06:06 AM.