He has absolutely no protection on his computer, and yet he is clean. Even though he does connect to the internet through dial-up, Ad-Aware only found Alexa and tracking cookies. Even though the computer is physically old (about 4 years) he barely has anything on it. I've ruled out infection.
I did a stress test on all devices. All check out fine, though I haven't opened it up yet to check the fans, but I do hear a hum, so I assume they work.
I think it is a problem with the BIOS. Here is what I've found:
When starting the computer with an USB keyboard, I get the error Error 304 - keyboard or system unit error. A PS/2 keyboard doesn't generate that error.
In the event viewer, I have found many errors. They are as follows:
Service Control Manager
The IPSEC Services service terminated with the following error:
The authentication service is unknown.
AMLI: ACPI BIOS is attempting to write to an illegal IO port address (0x70), which lies in the 0x70 - 0x71 protected address range. This could lead to system instability. Please contact your system vendor for technical assistance.
Your computer has lost the lease to its IP address 192.168.100.10 on the Network Card with network address 000E9BD89545.
The time provider NtpClient is configured to acquire time from one or more time sources, however none of the sources are currently accessible. No attempt to contact a source will be made for 14 minutes. NtpClient has no source of accurate time.
Initialization failed because the driver device could not be created.
Peterm is helping me with a similar problem as this, and he suggests doing a BIOS upgrade. I know BIOS upgrades are very risky. Is the BIOS the cause of this computer's problems as well? If so, I can provide y'all with the BIOS info so y'all can walk me through the first BIOS upgrade I've ever done.
thanks in advance