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Problem slowing my internet connection


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#1
rob_jewitt

rob_jewitt

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Hi there - I hope you can please help....

In the last few days my internet connection has become really slow and I'm not sure why. I have a 1 meg Cable connection to an external Motorola SB4100 modem, connected via USB to my motherboard.

As of last week everything was fine with it - regular speed checks at www.zensupport.co.uk/tools.aspx would show me getting about 900+ kbps on average. Now I seldom peek above 200 kbps.

I have Norton Internet Security 2005 installed and active and I have ran spybot 1.4, ms antispyware, adaware 6, cleanup! and registry mechanic this week. Spybot removed some threats like adclick and adaware got rid of any cookies but I am still running slow. According to the software I use, I'm clean....

I even ran these in Safe Mode to be sure. What is alarming me though is that I can see that my external modem "activity" light is on when I am in Safe Mode when I know it never used to do this. Does anyone know how I can fix this please?

Many thanks
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#2
Guest_1069_*

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If your modem is not acting as it should you could uninstall and reinstall the drivers to see if that solves that particular problem.
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#3
rob_jewitt

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Where would I find the drivers for the modem (roughly)? My ISP did a diagnostic for me over the phone and they said it was working fine but I'll try anything once :tazz:

I'm also getting what seems to be a bit of system hang too....

Edited by rob_jewitt, 01 October 2005 - 02:43 PM.

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