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HELP: Internet Explorer causes PC reboot


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#1
sjcuk

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Just recently re-installed Windows 98SE to clear a registery error that was continually bringing up an error box on start up.
In addition to this I have re-installed my Zone Alarms firewall/spyware & virus software.
Now following this whenever I use the IE browser (6.0) the PC reboots. Strangely this is not immediately and will allow a short time of web access, it also has no affect on the use of Outlook Express.

Incidentally Mozilla Firefox seems to also be affected, so my only guesses are perhaps a conflict issue has arisen or the over-installation (rather than clean install with a re-format) of the operating system has produced this bug!

Does anyone have any suggestions how I can go about restoring my internet access?

BTW I have up to date virus definitions and a scan reveals nothing untoward. :tazz:
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#2
EMCguy

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Hi sjcuk , Welcome to Geekstogo

What service pack level/ revision level is browser ?

Best regards,

EMCguy
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#3
dsenette

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In safe mode:

Right click MY COMPUTER, choose PROPERTIES, choose ADVANCED, choose the SETTINGS button in the Startup And RECOVERY section, and uncheck AUTOMATICALLY RESTART

Now reboot. This will result in the BSOD error...report the STOP ERROR and any parameters.


start > run, type
eventvwr.msc
<enter>

Look under systems and applications for items with red Xs that happened at the SAME time as your problem...list them here.
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#4
sjcuk

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Thanks for the tips, I'll get on it tomorrow and report back over the weekend.
It's slowly driving me nuts at the moment! :tazz:
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#5
sjcuk

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Oops double post my bad

Edited by sjcuk, 07 October 2005 - 02:19 AM.

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